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"It is in the heart of the old market, inside the Qila. A beautifully done property and excellent, personalised service Outstanding experience "

"Really really bad"

"Room was very clean and the hotel staff very very, very very helpful location is central close to the fish market and the Clocktower, which are drop points for many car service for convenience. It’s a good location."

"staff failed to offer a welcome drink at check the staff were not wearing their name badges at reception and some in the restaurant. the hotel has a very stringent policy on towels and toilet if we require additional towels etc there should be no quibble. The housekeeping was ok . The buffet breakfast was cooked to a very good standard as was the food we ordered in room service . Punit provided a great service in the restaurant Service with a smile . The rest of the staff gave the impression that they did not want to be there . More interested in google reviews . On the last night we decided to eat in the restaurant and this was so disappointing. The manager Mr Naresh failed to write down our order and got the order wrong . We had to endure a 30 min wait for the correct order. and it did not any soft drinks other than coke . It failed here. We saw him pacing up and down the Resturant but he failed to apologise and no other managers apologised . Very arrogant . Very rude young porter with a steely stare who wanted a tip ! Ramada do a mystery shop here please . customer service training . Hiring process ? "

"Clean, comfortable. Good service, staff is very cooperative "

"The reception staff were exceptional, efficient, helpful, friendly, their spoken English was impressive. The room and the amenities met expectations."

"They need a lot of paint work a lot of cleanness new towels or maybe deep cleaning of showers and definitely new staff they are so under staff nothing was on the point "

"Staff harassed my guests late at night during check in and the property did not provide an extra bedding even after charging extra amount during the booking. "

"The Room was clean and comfortable with good ambience. The staff is helpful"