Indoor pool

Reviews of Peebles Hydro Hotel

4 out of 5
Peebles Hydro Hotel
Innerleithen Road, Peebles, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 214 out of 562 reviews" "
Rating 8 - Good. 217 out of 562 reviews" "
Rating 6 - Okay. 90 out of 562 reviews" "
Rating 4 - Poor. 28 out of 562 reviews" "
Rating 2 - Terrible. 13 out of 562 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

carolyn, glasgow

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Peebles Hydro Hotel on 8 Apr 2024
Thank you so much for taking the time to provide a rating of your stay Carolyn. We hope to have the opportunity to welcome you back soon and exceed your expectations during your next visit.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
I had a pleasant stay but the room was way too hot and the radiator made a lot of noise during the night. Breakfast was good and service was friendly. Had a discount on the room and I think I’d have been disappointed if I’d paid full price but a lot of services I didn’t use because I was just there to sleep and continue my onward journey the next day. Would have been worth it to use the spa etc
Stayed 1 night in Mar 2024
Response from Peebles Hydro Hotel on 13 Mar 2024
Many thanks for taking the time to share your feedback following your recent stay Elizabeth. We are pleased to hear that overall you had a pleasant stay and that you found our service friendly during your visit. We are sorry to learn you were disappointed with aspects of your room and apologise for any inconvenience caused. We do hope to see you again in the near future.

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peebles Hydro Hotel on 21 Feb 2024
Thank you so much for the perfect rating Jacqui! We are thrilled you had an enjoyable stay with us. We hope to see you again soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Peebles Hydro Hotel on 12 Feb 2024
Thank you so much for your 5 star rating Benjamin. We hope to see you again soon!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peebles Hydro Hotel on 12 Feb 2024
Many thanks for your kind rating Rachael. We hope that you enjoyed your visit and that we will have the pleasure of welcoming you back soon.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was lovely
Stayed 2 nights in Jan 2024
Response from Peebles Hydro on 17 Jan 2024
We are glad to hear that you had a lovely stay Sheila. Thank you for sharing your positive feedback with us. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Nik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic hotel, tasteful decorated , helpful and friendly staff , food was absolutely delicious 10 out of 10 We will definitely be visiting again in the near future
Stayed 2 nights in Jan 2024
Response from Peebles Hydro on 17 Jan 2024
Thank you so much for your amazing review Nik. We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming back for another visit in the near future.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent a lovely relaxing night at the peebles hydro. I was in a single room which was a perfect size. Had a lovely view from my window too. Especially enjoyed the swimming pool, jacuzzi and steam room. I felt there wasn't a lot of gluten free options on the menu though. The helpful staff member offered to tweak the dishes by removing food containing gluten but it's not the same if there's no actual alternative. I didn't really enjoy the salad but the mock tail and starter was lovely.
Stayed 1 night in Jan 2024
Response from Peebles Hydro on 17 Jan 2024
We are glad to hear that you had a lovely relaxing visit Maureen. However, we apologise if you felt that we didn't offer enough gluten-free options. We value your feedback and will take your comments on board. We hope to see you again soon.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peebles Hydro on 17 Jan 2024
Thank you so much for giving us a perfect score Damien. We are delighted to note that you had an excellent stay. We appreciate your feedback and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peebles Hydro on 17 Jan 2024
Thank you so much for your 10/10 rating Richard. We greatly appreciate your positive feedback. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Nikos

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Peebles Hydro on 20 Nov 2023
Thank you for taking the time to rate your stay, Nikos. We greatly appreciated your feedback and we are delighted you had a lovely stay. We hope to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Peebles Hydro on 20 Nov 2023
Thank you so much for giving us a perfect 5/5 rating John. We are delighted to note that you had an amazing stay with us. We do hope to have the pleasure of welcoming you back soon.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice. Staff helpful, room good.
Stayed 2 nights in Nov 2023
Response from Peebles Hydro on 17 Nov 2023
We are happy to hear that you enjoyed your stay Ian. We appreciate your kind comments and we hope to welcome you back again soon.

10/10 Excellent

eliz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the facilties and the salon
Stayed 1 night in Nov 2023
Response from Peebles Hydro on 13 Nov 2023
Thank you for taking the time to review your stay eliz. We appreciate your kind words and are glad to hear you enjoyed your experience at our hotel. We look forward to welcoming you again in the future.

10/10 Excellent

Cormac

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Peebles Hydro on 13 Nov 2023
Thank you so much for your kind rating of 10/10 Cormac. We are thrilled to learn that you had a great stay and we do hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel
Great facilities, attentive staff
Stayed 2 nights in Nov 2023
Response from Peebles Hydro on 13 Nov 2023
We are delighted to hear that you had a positive experience with us Allen. Your feedback is greatly appreciated and we hope to have the opportunity to welcome you again in the future.

8/10 Good

Ewen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the informality. Food was good. staff were pleasant and helpful.
Stayed 2 nights in Oct 2023
Response from Peebles Hydro on 31 Oct 2023
Thank you for taking the time to leave a review Ewen. Your feedback is greatly appreciated and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A little bit diappointing
We enjoyed the hotel social areas and the dog friendly atmosphere. We liked the pool but it is small for the size of hotel. Our room was fine but it was disappointing to have a large stain on the carpet, a huge chip on the sink and badly damaged bath end panel. Breakfast was great! I would bring grandchildren here though as it would be good for them + dogs.
Stayed 1 night in Oct 2023
Response from Peebles Hydro on 27 Oct 2023
Thank you for your feedback Laura. We are delighted to hear that you enjoyed your time with us, however we are sorry to hear that there were some disappointments during your stay. We do hope that we will have the opportunity of welcoming you and your grandchildren in the future.

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peebles Hydro on 27 Oct 2023
Thank you so much for your 8/10 rating Rachel. We do hope that you had an enjoyable visit and we hope to welcome you again soon.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good staff and great for outdoor types
Very nice 1 night getaway. Nice large room with pleasant decor. Met family members for a really good and imo a very reasonably priced lunch. My wife and me stayed over and ate in the restaurant in the evening. Staff were excellent and attentive with an excellent meal served very quickly. Already looking forward to planing a return visit
Stayed 1 night in Oct 2023
Response from Peebles Hydro on 27 Oct 2023
Thank you so much for your kind comments Ian. We are delighted to hear that you had a very nice stay. It's really great to hear that you had an excellent dining experience. We look for to your next visit and hope to see you again soon.

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, room comfort
Stay was alright
Stay was alright. Found the service in the Grill Room to be lacking - they either forgot about you or were rushing you. Several times my son was mid bite when they asked us if we were finished. The blade of beef dish that I had been looking forward to wasn't great. The beef was too dry, there was no spring onion in the spring onion mash and the seasonal veg was underdone, which was disappointing. One server was overly familiar with my 6yo son and actually kissed him on the head which was uncomfortable, it happened so fast and I was so shocked that I didn't get a chance to speak to her about it so I would just be wary of that. I'm sure she meant no harm but it wasn't appropriate. The Millar Lounge food was good so I would recommend eating there during your stay. The Mini Landrover experience was good as well.
Stayed 2 nights in Oct 2023
Response from Peebles Hydro on 23 Oct 2023
Thank you for taking the time to share your feedback Robyn. We are disappointed to hear that you encountered some negative aspects during your stay. We apologise for any inconvenience you may have experienced and we will address these issues to ensure they do not happen in the future. We hope to have the chance of welcoming you back soon.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, amenities
I have stayed in the other hotel in Peebles owned by the same company and paid extra to try the hydro. So I am rating this against that and the extra cost. It was very busy on arrival with parking near to the hotel at a premium. But we were checked in (check is staff very polite and professional). The room we had was at the back of the hotel in trees with only one window was small and dark. However functional and clean. All the staff were very polite, but like other hotels at the busy times there weren't enough. An example was ordering a drink at the not the cocktail lounge only one young lad making cocktails in a busy bar. He told us politely he wouldn't be able to serve us for 15 minutes. Where was the manager helping him out or organising staff? All in all if you want a hotel and intend to use the spa and multitude of activities this slightly tired hotel is worth every penny. But if like me spas are not your thing and walking and cycling outdoors is, it wasn't worth the extra money compared with the excellent sister hotel in town.
Stayed 2 nights in Oct 2023
Response from Peebles Hydro on 23 Oct 2023
Thank you for sharing your feedback Richard and providing a comparison between your stays at our hotels in Peebles. Your feedback is valuable to us and we will use your comments to further improve our services. We do hope that you will consider staying with us again in the future.

6/10 Okay

Stephen

Stayed 1 night in Oct 2023
Response from Peebles Hydro on 23 Oct 2023
Thank you for rating your stay following your recent visit Stephen. It seems that there may have been some aspects of your stay that fell short of meeting your expectations. We do hope to welcome you back to a better experience the next time you are in the area.

10/10 Excellent

Kayleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family hotel with plenty of activities
Stayed 2 nights in Oct 2023
Response from Peebles Hydro on 18 Oct 2023
Thank you for taking the time to review our hotel Kayleigh. We are delighted to hear that you enjoyed your stay with us. Your kind words are very much appreciated. We take pride in offering a range of activities to our guests and we are happy to hear that you were able to take advantage of them. We hope to see you again soon.

2/10 Terrible

valerie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Peebles Hydro on 18 Oct 2023
Thank you for staying with us and for rating your visit Valerie. We are so sorry to note that your experience with us did not meet your expectations. We hope to have the opportunity to welcome you again in the future and provide you with a better experience.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peebles Hydro on 1 Oct 2023
Thank you so much Laura for taking a moment to rate your stay with us. We truly appreciate the 10/10 rating. We hope you had an enjoyable stay and we look forward to welcoming you back in the near future.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peebles Hydro on 1 Oct 2023
Thank you so much for the amazing rating Caroline. We are delighted you rated your stay with us 10/10. We are pleased that you enjoyed your stay and we hope to welcome you back soon.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
We had a standard double room which was spacious with a large bathroom. Everything was very clean and comfortable. Breakfast provided a wide choice of food and was well presented. Staff were friendly and helpful.
Stayed 1 night in Sep 2023
Response from Peebles Hydro on 18 Sept 2023
Thank you for your wonderful review Leslie. We are glad to hear you had a comfortable stay. We appreciate your kind comments and hope to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Peebles Hydro on 15 Sept 2023
Thank you for taking a moment to rate your stay. We hope you had an enjoyable visit and we look forward to seeing you soon.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! So helpful and knowledgeable. Friendly. Bartender was excellent! Hosts in The Grill are on top of everything. Wait staff was very young and very into their jobs. Excellent! Loved how the pool maintenance was checking the water constantly. Front desk people are the best I have ever encountered. We had a corner room, bright and sunny with a spectacular view. I couldn’t recommend this hotel more! Go there!!!
Stayed 3 nights in Aug 2023
Response from Peebles Hydro on 11 Sept 2023
Many thanks for your lovely comments Michele. We are delighted to hear that you had an amazing visit and that you enjoyed everything about your stay. We greatly appreciate your recommendation and hope to see you again soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Everything in walking distance, compact and accessible. Food was delishious, room was large and bed very comfortable. Will definitely be back.
Stayed 1 night in Sep 2023
Response from Peebles Hydro on 3 Sept 2023
Thank you Sarah for the great review. We are pleased to hear that you loved your stay and that you found our location perfect for your needs. We greatly appreciate your kind comments and we look forward to having the pleasure of welcoming you back soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Peebles Hydro on 11 Sept 2023
Thank you so much for rating our hotel 10/10 Barbara. We do hope to see you again very soon.

8/10 Good

Angela

Liked: Amenities
Enjoyed the hotel, facilities, staff very helpful and welcoming. Breakfast was very good with a good variety of foods
Stayed 3 nights in Jul 2023
Response from Peebles Hydro on 7 Aug 2023
Thank you so much for sharing a review of your recent visit to Peebles Hydro. We are delighted to hear that you had an enjoyable stay. We hope to welcome you back soon.

10/10 Excellent

Susan

Stayed 2 nights in Jun 2023
Response from Peebles Hydro on 19 Jun 2023
Thank you so much for giving us a perfect rating Susan. We do hope to welcome you back soon.

10/10 Excellent

Daniel

Stayed 1 night in May 2023
Response from Peebles Hydro on 28 May 2023
We greatly appreciate your rating Daniel. We hope you enjoyed your stay and we do hope to see you again soon.

10/10 Excellent

Jillian

Stayed 1 night in May 2023
Response from Peebles Hydro on 28 May 2023
Thank you Jillian for your kind rating. We are truly grateful for your 10/10. We hope to welcome you back soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
George and Barbara
Anniversary weekend fantastic location and plenty to in the hotel and surrounding area. Breakfast 10 out of 10, drinks amd meals not expensive. And when checking out we where give a lovely gift. We will return. Thankyou for a lovely stay.
Stayed 2 nights in May 2023
Response from Peebles Hydro on 10 May 2023
We are delighted you chose to celebrate your anniversary with us George and Barbara. Thank you so much for sharing a review of your recent visit. We are happy to hear that you had a lovely stay and we do hope to see you again soon.

10/10 Excellent

George

Stayed 1 night in Apr 2023
Response from Peebles Hydro on 10 May 2023
Thank you so much for giving us a perfect rating George. We hope to have the opportunity of welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay. Enjoyed pool and spa facilities. Pleasant food and atmosphere in the bar. Very disappointing breakfast - cold meat and cheese buffet consisted of salami and vacuum packed red leicester cheese, basic supermarket sliced bread and no option of freshly prepared hot food. Don't understand why shower/bath gel is not provided. Comfortable seating in the conservatory would be welcome. I would like to see a return to more formal dining in the restaurant. I understand you are now catering for a different audience (families) however I do think you could have achieved this without sacrificing the atmosphere of the dining experience. Average value for money.
Stayed 1 night in Jan 2023
Response from Peebles Hydro on 7 Feb 2023
Thank you so much for taking the time to share your feedback on your visit Hotels.com User. Although it's great to hear of the things that you liked about your visit we are really sorry to note that other aspects of your stay were disappointing. Your feedback is important to us and I have shared your comments with our Management Team. We do hope that you will visit us again in the future and that we will have the chance of welcoming you back soon.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Happy stay
I was not impressed with the service charge. No table cloths on the dining tables No itemized bar bill making it difficult to verify the bill
Stayed 1 night in Jan 2023
Response from Peebles Hydro on 31 Jan 2023
Thank you very much for taking the time to leave a review of your stay Andrew. We are sorry to hear that some aspects disappointed you and have shared your feedback with the Management Team at the hotel so that they can take your comments on board going forward. We do hope that we will have the opportunity of welcoming you back to the hotel before too long.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Scottish charm and character without any drawbacks.
Stayed 1 night in Jan 2023
Response from Peebles Hydro on 16 Jan 2023
Thank you for choosing to stay with us Alex, and thank you for your wonderful comments which are greatly appreciated. It was a pleasure having you as our guest and we do hope to see you again soon.

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2022
Response from Peebles Hydro on 18 Dec 2022
Thank you so much for rating our hotel. We are pleased you enjoyed your visit and we do hope that you will visit us again soon.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Hotel was very cold, including room, bar and restaurant.. I’m not a cold person and am usually quite comfortable in shorts and t even when my wife is all wrapped up so for me to feel it chilly it was cold..
Stayed 1 night in Dec 2022
Response from Peebles Hydro on 11 Dec 2022
Many thanks Richard for taking the time to post a review of your recent stay. I'm so sorry to hear that aspects of your stay were disappointing. We truly value your feedback and your comments have been noted and shared with our Management Team. We do hope that you will visit us again in the near future.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very clean and comfortable rooms. First class food, only down side alcoholic drinks was very expensive.
Stayed 3 nights in Nov 2022
Response from Peebles Hydro on 17 Nov 2022
Thank you so much for the amazing review Nicola. We are very pleased to hear that you had a great stay and that you found the rooms to be very clean and comfortable. We do hope that you will visit us again soon.

6/10 Okay

Gayle

Travelled with partner
Liked: Amenities
All ok-but could do with a major upgrade
Stayed 1 night in Oct 2022
Response from Peebles Hydro on 14 Oct 2022
Thank you for your feedback Gayle, we greatly appreciate you taking the time to post a review. We offer a rolling refurbishment throughout the hotel, which will in time, cover all areas of the hotel. Regrettably, a project of this size does take some time to complete. We hope to have the chance of welcoming you back soon.

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely staff - would stay again
2 night stay with other adult family members. The hotel staff (at all levels) were lovely and worthy of mention from contact with them pre stay and during. Nothing was too much trouble. The hotel itself is dated in parts but it is a big old building that will no doubt take a lot to maintain.
Stayed 1 night in Oct 2022
Response from Peebles Hydro on 13 Oct 2022
Hello Pauline, Thank you for taking a moment to share your experience. Your kind comments are very much appreciated. We are thrilled to hear that you enjoyed your stay and we look forward to seeing you back at Peebles Hydro soon.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was a bit tired. Interconnected family room was good but no tv for kids. Breakfast was good but dinner in the grill was underwhelming. Overall stay was ok.
Stayed 1 night in Oct 2022
Response from Peebles Hydro on 7 Oct 2022
We are really sorry to hear that aspects of your stay were disappointing Sarah. Your comments have been noted and will be shared with our Management Team. Thank you for choosing to stay at Peebles Hydro and we do very much hope to see you in the near future.

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice hotel. Was disappointed that the hot tub was closed during our stay but other than that, we enjoyed ourselves.
Stayed 1 night in Sep 2022
Response from Peebles Hydro on 7 Oct 2022
We are sorry to hear that you had been disappointed during your visit Jackie. However, we are pleased to hear that many aspects of your stay were enjoyable and that overall you had a good time. Thank you for your kind review and we do hope that you will visit again soon.

10/10 Excellent

SEELLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Peebles Hydro on 14 Sept 2022
Thank you kindly for your rating SEELLA. We do very much to see you again soon at Peebles Hydro.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
Great people
Stayed 2 nights in Sep 2022
Response from Peebles Hydro on 9 Sept 2022
Thank you Douglas, we greatly appreciate your feedback.We do hope that you will visit us again in the near future.