Hotels with Pool & Resorts in Pauma Valley from NZ$159

"The hot water handle in the room was not working properly and we were not able to shut off the water at night. Additionally, there was no onsite maintenance staff to assist with the hot water issue. The hotel needs a makeover as it looked and smelled terrible."

"Horrible incompetent angry that i won money"

"We enjoyed staying there due to the property being on the lake and the weather being nice. However, service there was not great. Front desk staff is very uptight to the point of feeling unfriendly. Called to request extra towels, but they were not delivered. Some umbrellas in the pool area were ripped and moldy, to the point we were uncomfortable staying under them. The gate to the pool area, including the door handle and the card reader, was covered in bird poop that has not been cleaned for several days. On the weekend, their "adult only" jacuzzi was full of children with no one enforcing the rules. The carpet in our room was stained when we arrived, but a pet cleaning fee of $150 was collected. They collect the fee but never actually clean the carpet. It seems like they are understaffed but are trying to squeeze every last penny from the guests without actually using the funds to maintain the property. Overpriced for the quality of service they offer. But the lake was nice."

"The breakfast menu was fresh and the rooms were excellent very clean. We love staying here."

"10/10"

"Was going to stay for four nights but the bathroom standing shower floor was filthy"

"Our stay was disappointing from the beginning. We arrived about 40 minutes early to check in, but the front desk was having issues with their system. We were told they had just switched to a new system, which was causing delays. Unfortunately, we had to get out of line multiple times and were not finally checked in until after 4 PM. Once we got to the room, there were several cleanliness and maintenance concerns. The bathroom had visible mildew/mold around the shower areas, dirty vents, rust and buildup on fixtures, damaged caulking, and signs of poor upkeep. The room also had stained/scuffed walls, worn furniture, and areas that did not appear properly cleaned or maintained. Staff did offer to clean the room further or move us after we reported the issues, which we appreciated, but by then we had already unpacked and settled in, making it very inconvenient to switch rooms. Overall, for the price paid, the experience did not meet expectations. I feel some type of discount, partial refund, or accommodation would have been appropriate considering both the delayed check-in and the condition of the room. Hopefully management improves both the customer service process and room quality moving forward."

"We had a wonderful room- fairly large for king size and it was great for what we needed- a quick weekend getaway to celebrate Mother’s Day. We enjoyed a quiet dinner at Elementa and took our chances at the Blackjack table. The dealers were personable and helpful. We won, we lost, we won again. And, most importantly, had fun! The next day we relaxed by the pool and enjoyed some small bites. We left feeling refreshed for the new week. Thanks! We will definitely be back. "

"Great environment, friendly staffs, and quiet ambience. Highly recommended!"