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Reviews of Residence Inn by Marriott Mt. Olive at Intl Trade Center

3 out of 5
Residence Inn by Marriott Mt. Olive at Intl Trade Center
271 Continental Drive, Budd Lake, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 366 reviews" "
Rating 8 - Good. 83 out of 366 reviews" "
Rating 6 - Okay. 43 out of 366 reviews" "
Rating 4 - Poor. 30 out of 366 reviews" "
Rating 2 - Terrible. 18 out of 366 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy to check in. The rooms were so nice and spacious. Would definitely stay again if we are in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often while in the area for dog training. It’s quiet and I feel safe.
Stayed 1 night in Mar 2024
Response from Tatyana P. on 10 Apr 2024
Hello Cindy,Thank you for being our guest at Residence Mt.Olive NJ and for your generous feedback. We are pleased to know that your stay was perfect in every way possible. We look forward to welcoming you back whenever your travels bring you to our area.

10/10 Excellent

Yadilka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tatyana P. on 10 Apr 2024
Dear Yadilka, thank you for taking the time to review our property. We truly appreciate your business and are thrilled you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and inviting
Stayed 1 night in Feb 2024
Response from Tatyana P. on 10 Apr 2024
Hello Nicholas, Thank you for your wonderful feedback! We look forward to welcoming you back to Residence Inn Mt.Olive for another memorable experience in the future.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, breakfast was good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason on 4 Jan 2024
Dear Nancy,Thank you for staying with us. We look forward to hosting you again.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only downer was cold oatmeal at breakfast
Stayed 2 nights in Dec 2023
Response from Jason on 30 Dec 2023
Dear Brenda, I am so sorry to hear the oatmeal was cold at breakfast and I sincerely apologize we failed to meet your expectations. I spoke to the breakfast staff and informed them of your comments to make sure this is an isolated incident. We hope you will give us a second chance to make it right.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason on 30 Dec 2023
Dear Alexander,Thank you for choosing to stay with us. We hope to see you soon when your travels bring you back to the area.

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from Jason on 30 Dec 2023
Dear Sarah,Thank you for choosing to stay with us. We hope to see you soon when your travels bring you back to the area.

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Jason on 30 Nov 2023
Dear Lisa,Thank you for staying with us. We hope to see you when your travels bring you back to the area.

10/10 Excellent

Cindy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property numerous times for dog training workshops. I’ve always been pleased with the property. If I have a problem, the management fixes it it’s quiet it feel safe and it’s convenient to my activity. It’s close to stores and restaurants.
Stayed 4 nights in Nov 2023
Response from Jason on 30 Nov 2023
Dear Cindy,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know the property is quiet and safe and you are pleased with our property. Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Gena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for wedding guests!
We stayed at this hotel for 1 night after a wedding nearby. Check in was easy. We had a 2 bedroom suite and it included a kitchen, a small living room and 2 bathrooms. Very spacious and clean. Perfect for 4 people getting ready for a wedding with several floor length mirrors!
Stayed 1 night in Oct 2023
Response from Jason on 30 Nov 2023
Dear Gena,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know you liked our two bedrooms on suites and the rooms are spacious and clean. Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent,clean,spacious, professional staff/every detail perfect
Stayed 1 night in Oct 2023
Response from Jason on 30 Nov 2023
Dear Cathy,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know you had a great experience. Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 2 nights in Oct 2023
Response from Jason on 30 Nov 2023
Dear Donna,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know the staff is great and we will commend the staff for the great job they doing to exceed our guest's expectations.Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Nice facility. Needs vending machines.
Stayed 1 night in Oct 2023
Response from Jason on 30 Nov 2023
Dear Andrew,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know the facility is nice. Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Wedding!
We enjoyed our stay! Spacious. With kitchen and living room. Temperature in the room is perfect and could be adjusted. We enjoyed the complimentary full breakfast. The room is clean and smells clean. Highly recommended to family and friends. I would return again.
Stayed 1 night in Oct 2023
Response from Jason on 30 Nov 2023
Dear Pricilla,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know the rooms are spacious, clean and smells clean. And we are glad to know you enjoyed the complimentary breakfast and you will return again.Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was very clean and quiet. The staff was friendly. My room was extremely clean, the kitchen had everything you need for your stay, and the bed was incredibly comfortable. Fantastic place to stay.
Stayed 2 nights in Sep 2023
Response from Jason on 30 Nov 2023
Dear Jennifer,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know the rooms are clean, the kitchen had everything you needed, and the beds were comfortable. Moreover, it is awesome to know our hotel is a fantastic place to stay.Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Estelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place
Great hotel. Very clean. Updated. Friendly staff
Stayed 1 night in Sep 2023
Response from GersonD on 1 Oct 2023
Dear Estelle, Thank you for choosing to stay with us. It is good to know the hotel room was very clean, updated and the staff was friendly. We will commend the staff for the great job they are doing to provide excellent customer service. We look forward to welcoming you back when your travels bring you back to the area.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GersonD on 1 Oct 2023
Dear Victor, Thank you for choosing to stay with us. It is awesome to get a score of 10 out of 10 on the survey. We will commend the staff for the great job they are doing to provide excellent customer service. We look forward to welcoming you back when your travels bring you back to the area.

10/10 Excellent

Barbara

Liked: Amenities
Had a wonderful time at a wedding in the area Kitchen was very convenient
Stayed 2 nights in Sep 2023
Response from Jason on 30 Nov 2023
Dear Barbara,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know you had a wonderful time and you are pleased with our kitchen. Thank you for staying with us, we hope to see you when your travels bring you back to the area.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than fire alarm going off a 6:30 in the morning the expectations were met.
Stayed 3 nights in Sep 2023
Response from Management on 14 Sept 2023
We apologize for the inconvenience. We are glad you enjoyed your stay

10/10 Excellent

Julean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful facility and staffing was very pleasant.
Stayed 1 night in Sep 2023
Response from Jason on 30 Nov 2023
Dear Julean,We appreciate you taking the time to write a review about your recent stay with us. We are glad to know the facility is beautiful and the staff was very pleasant.We will commend our staff for the great job they are doing to make sure our guests are having a pleasant stay. Thank you for staying with us, we hope to see you when your travels bring you back to the area.

10/10 Excellent

Gifty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good, clean and neat. close to the main road. I will recommend this place to everyone. my kids loved it too, especially the convertible bed.
Stayed 2 nights in Sep 2023
Response from Kaitlyn on 9 Sept 2023
Thank you for sharing a review of your recent experience. Our team here at the Homewood Suites in Somerset, NJ is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 Excellent

Honghui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Up to date and clean.
Stayed 1 night in Aug 2023
Response from Management on 8 Sept 2023
Thank you. Please come a visit us again

10/10 Excellent

Hyun Sook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 8 Sept 2023
Thank you

6/10 Okay

Katrina

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Jason on 30 Nov 2023
Dear Katrina,Thank you for staying with us, we hope to see you when your travels bring you back to the area.

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on 28 Aug 2023
We apologize that your recent stay wasn't up to standards. If you decide to come visit us again, hopefully we can make it up to you

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 28 Aug 2023
Thank you for taking the time out to write a review. Please visit us again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 17 Aug 2023
Thank you

10/10 Excellent

Kj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely a wonder to stay at. Very friendly and clean and safe environment.
Stayed 2 nights in Aug 2023
Response from Management on 17 Aug 2023
Thank you for taking the time out to write a review. Please come and visit us again

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 17 Aug 2023
Thank you.

10/10 Excellent

Heeyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed to stay and very helpful
Stayed 1 night in Jul 2023
Response from Management on 17 Aug 2023
Thank you for taking the time out to write a review. Please come back and visit us again

8/10 Good

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sufficient and safe for a short stay. Our only discomforts were with other guests, not the staff or property. The breakfast was great with a lot of options, parking was safe and close, the room was clean and comfortable.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 10 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your overall experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all of the departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ruby L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always wonderful
Our repeat stay here was again, very pleasant. Everything to the Marriott standard of excellence. Our check in was quick and Becky at the reception was very nice and helpful like the last time we were here. It really adds up to our positive experience that Becky was ready to help to make our stay a good one. Thank you!
Stayed 1 night in Jul 2023
Response from Hotel Management on 9 Jul 2023
Thank you for taking time out to write a review about your recent stay. This will be shared with the employees to show there hard work is paying off. Please come and visit us again

6/10 Okay

shannon

Liked: Staff & service
Fine for a night. Lots of garbage on the floor from inconsiderate guests. Staff was friendly.
Stayed 1 night in Jul 2023
Response from Hotel Management on 9 Jul 2023
We apologize for that inconvenience that you experienced while you were here. Hopefully when you come back , it will be a better experience.

10/10 Excellent

ivan

Stayed 4 nights in Jun 2023
Response from Hotel Management on 21 Jul 2023
thank you for taking the time out to write a review.

8/10 Good

Ruby L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott ,always dependable! My go to hotel when I
Check in was pretty ok. Room is very clean as what you can expect with a Marriott hotel. Room and bathroom was spacious . Bed is comfortable. The house keeper forgot to leave a bar of soap in the wash area of bathroom. Breakfast was adequate.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 30 Jun 2023
Good Afternoon,Thank you for taking the time out to write a review. We will review the comments with the proper staff to improve the hotel. Thank you Management

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and staff are courteous and professional.
Stayed 1 night in Jun 2023
Response from Hotel Management on 19 Jun 2023
Thank you for taking the time out to write about your experience with us. Please come back soon and create some more wonderful memories.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Management on 14 Jun 2023
Thank you for taking the time out to write a review about your recent stay. We are delighted that you have a wonderful experience. We hope to see you again in the future.

8/10 Good

Claudio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good option in this area
Stayed 2 nights in May 2023
Response from Hotel Management on 13 Jun 2023
Thank you for taking time out to review the hotel. Hopefully we can create more memories with you.Thank you againManagement

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was very nice… we arrived late and asked for an extended check out… all good! The BED WAS AWFUL!!! The pullout couch was more comfy than the bed… sorry… that is a deal breaker!
Stayed 1 night in May 2023
Response from Hotel Management on 13 Jun 2023
Good Afternoon,Sorry to hear that the beds were not up to par. Hopefully we can make it up to you the next time you are in the area

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed before, nice staff and good facilities
Stayed 1 night in May 2023
Response from Hotel Management on 13 Jun 2023
Thank you for your wonderful comment. Please come and visit with us again

10/10 Excellent

Rosene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are very friendly. So far the excellent customer service. You feel at home being on this place. Room is clean. Will come back and make reservation again in the future.Thanks for excellent service.
Stayed 1 night in Apr 2023
Response from Hotel Management on 13 Jun 2023
We are so happy to hear that. Please come and visit us again.

10/10 Excellent

Julia

Stayed 2 nights in Apr 2023
Response from Hotel Management on 13 Jun 2023
Thank you . Please come and visit us again

4/10 Poor

Jeff

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rude front desk and no hot water when we arrived.
Stayed 1 night in Apr 2023

6/10 Okay

Cindy

Travelled with pets
Liked: Staff & service, amenities
This property is under renovation right now. I asked for a first floor room because of my dog, and they were able to do this for me. All was good until my morning shower would not get hot. They changed my room and the next two days were fine. Day four, limited hot water again. The ice maker in the fridge didn't work but staff gave me a bag of ice. The TV only had 5 channels..no ESPN or other cable news channels. I would have been fine with that except I wanted to watch the NCAA womens' final four and couldn't. The dog walk area is well-lit and free from waste. There was a bunch of broken glass though that I had to avoid when I took my dog out. I have stayed here several times and always have been happy. This time, I think the renovation was a huge factor in the issues I encountered.
Stayed 5 nights in Mar 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Bernadette

Stayed 1 night in Mar 2023

4/10 Poor

Kathleen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Check in disappointing. Issues with the hot water led to cold showers. On a positive note corporate did make it right
Stayed 3 nights in Mar 2023

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother / Daughter Getaway
My overall stay was excellent. Kamisha at the front door was great and accommodating!!! We look forward to booking again.
Stayed 1 night in Mar 2023