Signature Suite, 1 King Bed, View, Tower (Eiffel Tower View)

Reviews of Sofitel Paris Baltimore Tour Eiffel Hotel

5 out of 5
Sofitel Paris Baltimore Tour Eiffel Hotel
88, Bis Avenue Kleber, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 724 reviews" "
Rating 8 - Good. 229 out of 724 reviews" "
Rating 6 - Okay. 54 out of 724 reviews" "
Rating 4 - Poor. 23 out of 724 reviews" "
Rating 2 - Terrible. 23 out of 724 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Renita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very nice and friendly and clean
Stayed 1 night in Mar 2024
Response from Adrien Falémé - Director Of Rooms on 22 Mar 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Adrien Falémé - Director Of Rooms on 16 Feb 2024
Cher Client,Nous vous remercions sincèrement pour vos commentaires 5 étoiles suite à votre séjour au Sofitel Paris Baltimore Tour Eiffel.Ce fut un grand plaisir de vous accueillir. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau au sein de notre Maison Parisienne, nous vous prions de croire en l’expression de nos sentiments les meilleurs.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adrien Falémé - Director Of Rooms on 16 Feb 2024
Dear Guest,We very much appreciate your 5 stars feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent and friendly staff. Very good breakfast. Would stay there again!
Stayed 2 nights in Jan 2024
Response from Adrien Falémé - Director Of Rooms on 20 Jan 2024
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning our great location in Paris and the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Marna

Stayed 3 nights in Dec 2023
Response from Adrien Falémé - Director Of Rooms on 7 Feb 2024
Dear Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every client; therefore, your feedback is very important to us.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and convenient location.
Stayed 2 nights in Nov 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 29 Nov 2023
Dear Guest,We very much appreciate your feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Martynas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and clean everything was perfect
Stayed 2 nights in Oct 2023
Response from Guest Relation Department on 21 Oct 2023
Dear Guest,We very much appreciate your feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is in need of refurbishment, I have stayed in Sofitels all around the world and I was surprised that this hotel in Paris had rooms so dated. Very over priced for what was received.
Stayed 3 nights in Oct 2023
Response from Guest Relation Department on 19 Oct 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Paris Baltimore Tour Eiffel. I am sorry that your experience did not meet your expectations about the price; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We have just open our new restaurant and bar. And more is coming for 2024...We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Kind and helpful staff. Smaller sized standard room but very comfortable bed!
Stayed 4 nights in Sep 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 11 Oct 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. Thank you as well for mentioning also our great location in Paris.I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Karina

Liked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 2 Oct 2023
Chère Karina,Merci infiniment de votre notation suite à votre séjour au Sofitel Paris Baltimore Tour Eiffel.Ce fut un réel plaisir de vous accueillir. Nous sommes impatients de vous recevoir à nouveau au sein de votre maison parisienne pour une 5ème étoile.Bien cordialement,

10/10 Excellent

Marquita

Stayed 1 night in Sep 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 11 Oct 2023
Cher client,Merci infiniment de votre notation 5 étoiles.Nous sommes impatients de vous accueillir à nouveau parmi nous.Bien cordialement,

10/10 Excellent

Ansley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service and very comfortable suite
Stayed 2 nights in Sep 2023
Response from Adrien FALÉMÉ -Guest Experience & Quality Director on 16 Sept 2023
Dear Ansley,We very much appreciate your "magnifique" comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

suzette webster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel in Paris
Beautiful boutique hotel! The service is amazing. The location is close to the Trocadéro and walking distance or short ride to shopping, good cafes and restaurants.
Stayed 1 night in Aug 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 8 Aug 2023
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning the good job of our team and our great location in Paris. We strive to provide excellence at all time and your comment serves as a great support and encouragement.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 28 Jul 2023
Cher client,Merci infiniment de votre notation.Nous sommes impatients de vous accueillir à nouveau parmi nous pour une cinquième étoile.Bien cordialement,

8/10 Good

markita

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2023
Response from Guest Relation Officer on 21 Jul 2023
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and more.Sincerely,

10/10 Excellent

James Scott, Augusta

Stayed 4 nights in Jul 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 28 Jul 2023
Cher client,Merci infiniment de votre notation 5 sur 5.Nous sommes impatients de vous accueillir à nouveau au sein de votre Maison Parisienne.Bien cordialement,

8/10 Good

Karen Li Shien

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it’s good! The staffs are very nice and friendly, they all be able to speak English well, excellent breakfast options. It would be better if the shower can be stronger :)
Stayed 6 nights in Jun 2023
Response from Adrien Falémé- Guest Experience & Quality Director on 6 Jul 2023
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement.I am sorry that we did not meet your expectations about the shower. I would like to apology for this image you have perceived of it. We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback with our technical department to improve this service.I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

8/10 Good

Luminita

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2023
Response from Guest Relation Officer on 6 Jul 2023
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your feedback, and we hope your next visit will be as pleasant as the previous one; and more for a fifth star. Sincerely,

2/10 Terrible

Bal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relation Officer on 6 Jul 2023
Dear Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every client; therefore your feedback is very important to us.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Customer Service Ever
We booked the best room in the hotel with a view of the eiffel tower and the room was awesome and very clean and to a high standard. We have visited Paris many times and this was our favorite trip due to the hotel mainly. The staff were extremely friendly and always addressed us professionally by surname every time we saw them. The food was amazing both on the menu, room service and at breakfast time. Then to cap it all off, my wife was feeling very unwell on the last day and they went beyond what we expected by finding us another room we could use for a few hours after checkout time so we could rest some more before having to leave for our flight home. I couldn't recommend this hotel highly enough, we will be returning here for our next stay in Paris.
Stayed 2 nights in Jun 2023
Response from Adrien Falémé - Guest Experience & Quality Manager on 6 Jun 2023
Dear Niholas,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Vasilis

Stayed 2 nights in May 2023
Response from Adrien Falémé - Guest Experience & Quality Manager on 6 Jun 2023
Cher Client,Nous tenions à vous remercier d’avoir pris le temps de partager votre expérience avec nous.Nous prenons chaque commentaire très sérieusement afin d’augmenter notre qualité de service au quotidien. Pour cela, nous vous en sommes reconnaissants. En espérant que vous nous donnerez l’opportunité de vous accueillir de nouveau au sein du Sofitel Paris Baltimore Tour Eiffel, Cordialement,

10/10 Excellent

Nikola

Stayed 1 night in May 2023
Response from Adrien Falémé - Guest Experience & Quality Manager on 6 Jun 2023
Cher client,Nous vous remercions infiniment pour votre notation sur Expedia.Nous sommes impatients de vous accueillir à nouveau au Sofitel Paris Baltimore Tour Eiffel.Bien cordialement,

10/10 Excellent

Dahl Scott, Ajax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd stay at the Baltimore and I must admit that the quality of service has improved considerably over the last few years. The Baltimore is our home away from home! This was our first time enjoying the breakfast...what a delightful way to start our day with a delicious hot breakfast and ample buffet options. Of course the location is perfect for travelers who want to be walking distance to all the sites yet located in a nice quiet neighbourhood. Can't wait to go back!
Stayed 5 nights in May 2023
Response from Adrien Falémé - Guest Experience & Quality Manager on 10 May 2023
Dear Scott Dahl,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in Paris and to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and more. Sincerely,

10/10 Excellent

Eduardo, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Hotel
Stayed 4 nights in Mar 2023
Response from Adrien Falémé - Guest Experience & Quality Manager on 6 Apr 2023
Dear Eduardo,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback, specially with this word: "fabulous". I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Keyon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to the Arc de Triomphe and Eiffel Tower. Hotel is clean and nice. Staff is pleasant and welcoming. A few nice cafes along the street. Western Union and GAP store also in the area. Was great for a 3 day stay.
Stayed 3 nights in Mar 2023
Response from Adrien Falémé - Guest Experience & Quality Manager on 1 Apr 2023
Dear Keyon,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our parisian property and to receive now your positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

MOHAMMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Adrien on 14 Mar 2023
Cher client,Merci infiniment de votre notation sur Hotels.com.Nous sommes impatients de vous accueillir à nouveau au sein de notre maison parisienne.Bien cordialement,

8/10 Good

Alexandre Dube

Travelled with family and small children
Liked: Cleanliness, staff & service
Location is excellent, service is hit and miss in my opinion. Some of the staff were super helpful and willing to jump in which was nice but some other staff seem blazed. The building itself need a refresh it is not in the best of state for a 5 stars hotel. We were lucky to have a balcony and a table/chair outside but we only had 1 chair and most other balcony from what we saw didn't even had chairs or table at all. Would recommend tho as the price/value is good.
Stayed 6 nights in Feb 2023
Response from Adrien Falémé - Guest Relation Manager on 22 Feb 2023
Dear Client,We would like to thank you for sharing your feeback on Expedia.It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel.I am sorry that we did not meet your expectations about our historic building and some attitude of our team. I would like to apology for this image you have perceived of our hotel. We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback and take all the necessary steps to improve our services.I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

10/10 Excellent

lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lovely hotel & staff where very helpful nothing to much
Response from Adrien Falémé - Guest Relation Manager on 24 Dec 2022
Dear Madam Lynn,We very much appreciate your comments on Expedia regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback and a 5 stars. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Amanda

10/10 Excellent

Anthony

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay 100%
It was a family birthday celebration and we enjoyed our stay with Sofitel completely. The hotel staff is patient and accommodating. The location was superb. We would highly recommend the hotel to families and friends. 非常愉快的住店经历。即使我法语讲不太利落,酒店员工都还是很有耐心,给予了很多的帮助。酒店位置很好,购物都很方便。极力推荐。
Stayed 5 nights in Oct 2022
Response from Adrien Falémé - Guest Relation Manager on 2 Nov 2022
Dear Client,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel and our location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Convenient location was good. Paper thin walls means you here every noise and conversation.
Stayed 2 nights in Oct 2022
Response from Adrien Falémé - Guest Relation Manager on 14 Oct 2022
Dear Mister Mark,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning our great location. I am sorry that we did not meet your expectations about the sound insulation of your room. I would like to apologies for this situation. We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback and take all the necessary steps to improve our services with the technical department.I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

2/10 Terrible

Karen

Travelled with group
Disliked: Amenities
Check in was miserably slow. Rooms were beyond small and tight.
Stayed 1 night in Sep 2022
Response from Adrien Falémé - Guest Relation Manager on 13 Sept 2022
Dear Madam Karen,We would like to thank you for sharing this outstanding review on Expedia.I am sorry that we did not meet your expectations about the size of the room and the Check-In time. I would like to apologies for this image you have perceived of our hotel. We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback with the front desk department and take all the necessary steps to improve our services.I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

10/10 Excellent

Peter

Stayed 2 nights in Aug 2022
Response from Adrien Falémé - Guest Relation Manager on 3 Sept 2022
Cher Monsieur Peter,Nous vous remercions pour votre notation suite à votre séjour à Sofitel Paris Baltimore Tour Eiffel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

6/10 Okay

olusola

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Full refurbishment
Lifts did not work properly. We should the stairs . Towels are not white , too old . Furniture all scratched. They need a full refurbishment
Stayed 4 nights in Aug 2022
Response from Adrien, Guest Relation Manager on 3 Sept 2022
Dear Client,Thank you for taking the time to tell us about your experience at the Sofitel Paris Baltimore Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
France 8/22
Amazing hotel, great staff.
Stayed 3 nights in Aug 2022
Response from Adrien Falémé - Guest Relation Manager on 3 Sept 2022
Dear Madam Emma,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professional amazing staff
Stayed 2 nights in Aug 2022
Response from Adrien Falémé - Guest Relation Manager on 13 Aug 2022
Dear Mister Rolando, We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Yana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from Adrien Falémé - Guest Relation Manager on 12 Jan 2023
Dear Yana,Thank you for taking the time to tell us about your experience at the Sofitel Paris Baltimore Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the property to everything I wanted to do.
Stayed 3 nights in Jul 2022
Response from Adrien Falémé - Guest Relation Manager on 3 Aug 2022
Dear Client, We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel and our location. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, value, rooms, views are all outstanding. We couldn’t have asked for a better hotel to stay at and truly felt like a 5 star hotel. The staff is amazing, truly exceptional. We’ll be back without a doubt!
Stayed 3 nights in May 2022
Response from Ninon Lambert - Guest Relation Manager on 28 Jun 2022
Dear Jacob, We are so glad that you enjoyed your stay with us and truly hope to have the pleasure of hosting you soon again, Kind regards,

4/10 Poor

Mohammed

Disliked: Amenities, property conditions & facilities
Very old and small rooms.
Stayed 2 nights in May 2022
Response from Ninon Lambert - Guest Relation Manager on 28 Jun 2022
Dear Mohammed, We would like to thank you sincerely for your feedback, even through we are saddened to read that your stay with us did not live up to your expectations. We would like to let you know that we have plenty of room categories with a large variety of size and orientation, from the Classic room with court view to the Junior Suite Deluxe with street view and balcony. We truly hope to have the pleasure of hosting you again, Kind regards, Ninon Lambert Guest Relation Manager

2/10 Terrible

Yasir

Stayed 3 nights in Apr 2022
Response from Guest Relation Officer on 17 Sept 2022
Cher Monsieur Yasir,Nous vous remercions d’avoir pris le temps d'établir une notation à la suite de votre séjour à Sofitel Paris Baltimore Tour Eiffel.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

8/10 Good

patricia st

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and great location
Stayed 2 nights in Apr 2022
Response from Guest Relation Officer on 7 Apr 2022
Dear Patricia, Thank you for taking the time to post such a kind rate following your recent experience at Sofitel Paris Baltimore. We are delighted to know that you appreciated your time among us. We truly hope to have the pleasure of welcoming you back very soon. Warm Regards,

10/10 Excellent

Bahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and the staff were friendly and helpful. Our family had a wonderful time in this hotel. The breakfast was fantastic, I would recommend for the tourists to get breakfast deal.
Stayed 5 nights in Mar 2022
Response from Guest Relation Officer on 1 Apr 2022
Dear Bahar, Thank you for posting your review regarding your latest experience at Sofitel Paris Baltimore. We are delighted that your stay matched your expectations and that you appreciated our staff and the quality of our breakfast. We look forward to host you soon again, Kind regards,

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Guest Relation Officer on 13 Feb 2022
Dear Marcus, Thank you for taking the time to post such a kind rate following your recent experience at Sofitel Paris Baltimore. We are delighted to know that you appreciated your time among us. We truly hope to have the pleasure of welcoming you back very soon. Warm Regards,

10/10 Excellent

Carlos E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well located,
Stayed 3 nights in Jan 2022
Response from Guest Relation Officer on 13 Jan 2022
Dear Guest, Thank you for taking the time to post such a kind rate following your recent experience at Sofitel Paris Baltimore. We are delighted to know that you appreciated our great location. We truly hope to have the pleasure of welcoming you back very soon. Warm Regards,

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel In Paris
The best hotel in Paris!! The be best service from the front dest to the concierge service to the doorman to the exceptional staff!! I thoroughly enjoyed my stay and will be back soon!!
Stayed 3 nights in Dec 2021
Response from Guest Relation Officer on 13 Jan 2022
Dear Guest, Thank you for taking the time to post such a kind rate following your recent experience at Sofitel Paris Baltimore. We are delighted to know that you appreciated your time among us. We truly hope to have the pleasure of welcoming you back very soon. Warm Regards,

6/10 Okay

DAVID

Stayed 2 nights in Nov 2021
Response from Guest Relation Officer on 1 Dec 2021
Dear David, Thank you for your feedback, even through we are saddened that it seems like your stay quite did not live up to your expectations. We remain at your entire disposal,

4/10 Poor

Imad, Brossard

Liked: Staff & service
Stayed 2 nights in Nov 2021
Response from Guest Relation Officer on 17 Sept 2022
Cher Client,Nous vous remercions d’avoir pris le temps d'établir une notation à la suite de votre séjour à Sofitel Paris Baltimore Tour Eiffel.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire en l’expression de nos sentiments les meilleurs.