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We stayed here for 1 night. The breakfast was good & the room was clean and functional. Disliked that the bathroom doors didn’t meet & had a big gap so there was a lack of privacy. There was also no room service available.
Holly
Response from RL on 18 Dec 2023
Thank you for taking the time to leave a feedback, we are sorry to read that the bathroom set up was not to your liking. We would like to confirm that there is indeed a room service available !
Was very easy to access via metro, area felt safe and there were several dining options around. Hotel bar was great option at the end of a very busy day. Room was clean and front desk was helpful.
Lisa
Stayed 1 night in Oct 2023
Response from RL on 13 Oct 2023
Thank you for taking the time to share your experience at our Novotel Paris Centre Bercy. We are glad to hear that the area felt safe and you were able to enjoy our hotel bar at the end of your busy day.
An Excellent family get away. May not be closing up for some. To the city center, breakfast is a little bit expensive. Don't bother, there's plenty of cafes just outside.
Room was very clean, nice stay it was.
The only thing I observe, if there could be hand wash small corner type basen
Then it would be more better.
Although it is still ok to use toilet and wash your hands in the shower area.
Akdes
Stayed 1 night in Sep 2023
Response from RL on 6 Sept 2023
Thank you very much for your impressions, we really appreciate it !
The air conditioning was not working and had to stay the whole night not being ablw to sleep due to it being very hot.
The person at the front desk offered me two fans which was very nice but finding a room with ac would have been better.
Sunil
Stayed 1 night in Sep 2023
Response from RL on 4 Sept 2023
Thank you for taking the time to leave a review, we are really sorry to read that the AC was not working as much as you would have liked.
It was perfect for us. We loved the location and accessibility to the Metro. Family members all adults in their 30's had a great time in this modern hotel
Everything was great except the AC .. ot was not getting as cold as the numbers was stating..
Suzana
Stayed 4 nights in Aug 2023
Response from RL on 23 Aug 2023
Thank you for leaving your thoughts, we are sorry to read that the AC was not cool enough.
10/10 Excellent
Lucy
22 Aug 2023
Lucy
Stayed 1 night in Aug 2023
Response from RL on 23 Aug 2023
Thank you so much !
10/10 Excellent
Rita
21 Aug 2023
Rita
Stayed 2 nights in Aug 2023
Response from RL on 23 Aug 2023
Un immense merci pour cette superbe notation.
6/10 Okay
Mehdi
Travelled with partner
20 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The whole hotel from lobby to the rooms was very hot. Not enough Air and it said the room was 19C. But at best it was 26C. There was an odor in the whole hotel and wet floor near our bathroom. Just not very nice. The staff at the front desk were very nice.
Mehdi
Stayed 1 night in Aug 2023
Response from RL on 21 Aug 2023
Thank you for sharing your experience, we are sorry to read that the AC was not cool enough for you. Please let us know right away when something is not satisfying, we can help whilst you are still in the hotel !
Thank you for rating your stay, we would have liked to know what was not satisfying to understand that rating.
6/10 Okay
david
Travelled with family
27 Mar 2023
The hotel is clean however the bed was so hard and pillows felt like sleeping on balloons. None of us slept well. Area is ok. Bercy village about 10-15 min walk is fun.
david
Stayed 2 nights in Mar 2023
Response from RL on 29 Mar 2023
Thank you for letting us know about your thoughts, we are sorry to read that our mattresses & pillows were no to your liking .
Dear Guest, we are really sorry to see the poor rating, we would have liked to know what was not right during your stay.
2/10 Terrible
Satbeer
Travelled with family and small children
9 Oct 2022
Disliked: Cleanliness, staff & service, amenities
Worst experience of staying at a hotel in 40 yrs of life. Manager Lydia is an awful terrible ignorant rude racist lady who will go an extra 100 miles to make your life hell. She did it for us. We confirmed before arriving that we could leave our luggage at hotel and they said only if we booked a night stay on return date. We did it. She blatantly refused keeping our luggage despite knowing my family with 2 small kids was running against time to catch international train. Even in saying no to our luggage she was so rude and abusive. She has no manners. In fact I could tell she was deriving pleasure in making our lives difficult. She has no understanding of hotel industry politness - even if you are saying no pls say politely..and on top of it she is in leadership role so ofcourse her subordinates will learn her great skills. I cancelled all my subsequent Novotel bookings and will urge all my near and dear ones to stay away from this hotel chain..I have lodged official complain with management against her and will pursue this issue until an action is taken.
Lydia you have a special place in hell waiting for you. You think ruining people’s day is your pleasure activity- wait until its your turn
Satbeer
Stayed 3 nights in Oct 2022
Response from R L General Manager on 31 Oct 2022
Sir,We never keep anyone's luggage more than 48h. We can understand that having your request refused is frustrating, however nothing will ever justify the tone, the words, the insults… Your message speaks for itself.Have a nice day.
Breakfast was excellent! The room was very clean! And the staff was super friendly, both with kids and grown-ups!
I will definitely go back when in Paris!
Patrícia
Stayed 2 nights in Sep 2022
Response from RL on 10 Oct 2022
Thank you so much for your lovely feedback, it is fantastic to read ! We will share it with the team !
For our layover in Paris we wanted to be near la Gare de Bercy, from which we were continuing on to Burgundy the next day. The Novotel Paris Centre Bercy was very comfortable and perfectly situated.
Graeme
Stayed 1 night in Aug 2022
Response from RL on 22 Aug 2022
Thank you very much for your nice feedback , we appreciate it !
There were blood stains on the wall. The cleaners were rude.
Verified traveller
Stayed 3 nights in Jul 2022
Response from RL on 8 Aug 2022
Thank you for your feedback, we are sorry to read about the staff attitude, it will be reviewed with the team. Regarding the tiny splashes on the wall, it was paint splashes.
Very clean and quiet with double glazing. Perfect air conditioning that was not loud. Excellent breakfast. Good for families. Not the most charming area but close to metro and groovier areas are only about 30 min away on foot.
Paula
Stayed 1 night in Jul 2022
Response from RL on 8 Aug 2022
Thank you so much for the great feedback, we really appreciate it !