Interior

Reviews of Libertel Canal Saint Martin

3 out of 5
Libertel Canal Saint Martin
5 Avenue Secretan, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 409 out of 1000 reviews" "
Rating 8 - Good. 406 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. The only concern was I could not adjust the temperature or air flow in the room.
Stayed 4 nights in Apr 2024
Response from Bertrand AUBRY, Adjoint de Direction on 20 Apr 2024
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted that the cleanliness of our rooms, the condition of our hotel, and the quality of service met your high standards and contributed to a positive experience during your time at Libertel Canal Saint-Martin.We do, however, regret to hear of any inconvenience you encountered with the room's temperature control. While our rooms are equipped with air conditioning, we understand that personal comfort levels can vary. For future visits, please be assured that our front desk is available 24/7 to assist with any such concerns, ensuring a comfortable and enjoyable stay.Thank you once again for choosing us and for your kind remarks. Your satisfaction is our top priority, and we are committed to providing a stay that exceeds expectations.We hope to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Construction
Stayed 4 nights in Apr 2024
Response from Bertrand AUBRY, Adjoint de Direction on 16 Apr 2024
Chère Madame, Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que la propreté de nos chambres et la qualité de notre service aient répondu à vos attentes et contribué à rendre votre séjour agréable.Votre retour positif est un véritable encouragement pour toute notre équipe qui s'efforce de fournir un service irréprochable.Votre mention de la construction est notée, bien qu'elle ne semble pas avoir entaché votre expérience globale, et nous en sommes soulagés. La satisfaction de nos clients est au cœur de nos préoccupations et nous sommes heureux de constater que cet aspect de votre séjour a été positif.Nous espérons vous recevoir à nouveau très bientôt pour un séjour en pleine adéquation avec vos attentes.Bien cordialement,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and near a metro which is convenient for every day transportation whilst on holiday! Staff were polite and kind to assist!
Stayed 3 nights in Apr 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 15 Apr 2024
Dear Madam,Thank you for sharing your experience at our resort.We are pleased to hear you found the room clean and appreciated the convenience of our location next to the metro for your daily transport needs. It is also heartening to know that our staff's politeness and readiness to assist made a positive impact on your stay.While we continually strive to deliver the best experiences and are glad you enjoyed several aspects of Libertel Canal Saint-Martin, we are always open to suggestions for improvement. We take pride in maintaining our hotel to a high standard and are glad that both the condition of our hotel and the amenities provided met your expectations.It would be a pleasure to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Luis, Tucson

Liked: Cleanliness
There is road construction and homeless people around.
Stayed 2 nights in Apr 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 12 Apr 2024
Dear Sir, Many thanks for having taken the time to review your stay.We are pleased to hear that you found our rooms to be well-maintained, reflecting our commitment to cleanliness.However, we regret to hear about your experience with the external factors such as road construction and the presence of homeless individuals in the vicinity of our hotel. We understand that such conditions can impact the overall impression of your visit, even though they are beyond our control. We strive to ensure a pleasant stay and apologize for any inconvenience these external situations may have caused.We also appreciate your feedback on the hotel condition and service. While these aspects have been rated neutrally, we continuously aim to improve our guest experience and value your input as it helps us identify areas of enhancement.We hope to have the pleasure of welcoming you again. Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located for shops, bars and restaurants and Metro.
Stayed 3 nights in Mar 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 12 Apr 2024
Dear Madam,It is a pleasure to receive your positive feedback following your recent stay.We are delighted to hear that our central location provided convenient access to local shops, bars, restaurants, and the Metro, making your stay in Paris enjoyable. Maintaining the highest levels of cleanliness, service, and room amenities is something we take great pride in, and it is heartening to know these aspects contributed to a memorable experience at Libertel Canal Saint-Martin. Rest assured, our team is committed to upholding the hotel's excellent condition to ensure every guest's comfort and satisfaction.We hope you will return for another memorable stay.Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a city centre location, 2 minutes from a Metro station (Jaures) not far from Gard du Nord. Close to Butte de Chaumont park and many shops, boulangeries, cafes, bars and restaurants. The hotel staff are pleasant and helpful. It is clean and has everything you need for a nice stay in Paris at a reasonable price.
Stayed 1 night in Apr 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 12 Apr 2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our central location and the close proximity to the Jaures Metro station and Gare du Nord provided a convenient base for your Parisian adventures. It is gratifying to know that the variety of nearby shops, boulangeries, cafes, bars, and restaurants enhanced your experience in the vibrant neighborhood. Your kind words regarding our pleasant and helpful staff mean a great deal to us, as we strive to offer exceptional service to our guests. Furthermore, we are delighted that the hotel's cleanliness and overall value met your expectations and contributed to a pleasant stay. While amenities are an area of neutral feedback, we are proud to offer a range of features designed to ensure a comfortable and enjoyable visit, as highlighted in our information database.We look forward to welcoming you back on a future visit.Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Georgia

Travelled with partner
Liked: Amenities
A nice, cosy hotel in a good location to public transport. A bit further out but easy enough to get to the main sights of Paris.
Stayed 2 nights in Mar 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 15 Mar 2024
Dear Madam,Please accept our thanks for your kind review regarding your stay.We're glad that you found our hotel to be cozy and appreciated its convenient location relative to public transport, providing easy access to Paris's main attractions. It's heartening to know that our room amenities met your expectations and contributed to a comfortable stay.We look forward to welcoming you back in the future.Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in general clean but for some reason our room had a very strong perfume smell. We tried to open the window but still couldn't get rid of it. Otherwise it was a good stay. The room was spacious, but doesn't come with a fridge or a safe. We didn't need them so it was okay.
Stayed 3 nights in Mar 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 11 Mar 2024
Dear Madam,Thank you for taking the time to provide us with your feedback.We're pleased to hear that you found the room to be spacious and appreciated the overall cleanliness and condition of our hotel. Our team is committed to providing a comfortable and enjoyable stay for all our guests. We're sorry to hear about the strong perfume smell in your room. While our rooms are generally noted for their cleanliness and pleasant ambiance, it seems we may have fallen short in this instance. Please rest assured that we pay close attention to the olfactory experience in our rooms and will look into this matter. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend, I will be staying again
Stayed 1 night in Feb 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 4 Mar 2024
Dear Sir,Thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Nancy

Stayed 4 nights in Feb 2024
Response from Bertrand AUBRY, Adjoint de Direction on 21 Mar 2024
Chère Madame,Veuillez accepter nos remerciements pour cette belle appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Mahsa

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable place
Stayed 2 nights in Feb 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 1 Mar 2024
Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We hope to have the occasion to welcome you back. Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. Room was clean and comfortable. Staff very helpful.
Stayed 2 nights in Feb 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 1 Mar 2024
Dear Sir,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Nice Design.
Stayed 1 night in Feb 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 7 Feb 2024
Dear Sir,Thank you for this kind review.It means a lot to know that our design concept was all that you expected and more. The satisfaction of our guests during their stay among us is very gratifying for our team.We look forward to seeing you again on future occasions.Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base to explore Paris
Lovely base to explore Paris from, 1 min walk from Jauves metro station, room small but clean, bathroom modern. Only downside was smell of cigarette smoke coming in from air conditioning vent, although it wouldn't stop me booking here again.
Stayed 3 nights in Jan 2024
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 15 Jan 2024
Dear Jennifer, We are delighted to hear that our hotel served as a lovely base for your Parisian adventures and that our proximity to Jauves metro station added convenience to your stay. It's wonderful to know that you found the room to be clean and the bathroom modern, reflecting our commitment to cleanliness and contemporary comforts. We regret to hear about the issue with the cigarette smoke you mentioned; please rest assured that our hotel is 100% non-smoking and we strive to ensure that all guests have a pleasant stay. Your feedback is invaluable to us and will be used to address and prevent such occurrences in the future.We look forward to welcoming you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located. The staff can speak English. The hotel was near several restaurants. The food options were hamburgers, kabobs, onion soup, salads, pastries, Italian, Chinese, Japanese, and within feet of the hotel is a grocery store for people on a budget. Nearby is a pharmacy which requires some French. The hotel is near the metro or perfect for safe canal walking exploration. I found the best restaurants and souvenirs walking. You will need comfortable walking shoes in Paris. My check-in was easy. I showed my passport and Expedia confirmation email took 2 minutes. My room had breakfast included. Breakfast was fruit, hard boiled egg, cereal, various cheeses, pastries, toast, crepe/pancake ....syrup/ Nutella available. There is hot tea, juice, milk, water, coffee, and my favorite hot chocolate. The bathroom shower had good pressure and excellent temperature to adjust for preference. The rooms are quiet at night and the black out drapes make sleep heavenly. My bed was so comfortable I would return for a mid- day rest before walking some more. My only complaint was room cleaning service...not all the trash was taken, tea bags were not refilled, hand soap and toilet paper ran out, and the toilet was not cleaned. The staff didn't come clean twice when I requested. Sadly, I cleaned or rfilled my room. Self-service. Overall, it is a safe and wonderful hotel for a solo female traveler. I plan on returning because the rest of the staff was wonderful!
Stayed 6 nights in Dec 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 15 Jan 2024
Dear Reyna, Thank you for your review of your recent stay.We're delighted to hear that our hotel's location provided you with convenient access to local attractions and dining options, and that our staff's English proficiency made communication easier for you. It's wonderful to know the variety of food options nearby met your needs and that our proximity to the metro facilitated your exploration of the area. We appreciate your compliments on the comfort of our beds and the quality of our breakfast offerings, aiming to provide a balanced start to the day. Regarding your concerns about the room cleaning service, we sincerely apologize for any oversight. We take pride in our daily housekeeping and cleanliness standards, and we will ensure our team is reminded of the importance of attending to every detail. We're committed to providing a welcoming environment for all our guests, and your feedback is invaluable in helping us maintain our high standards.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

6/10 Okay

Hilda

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 27 Dec 2023
Dear Hilda, Thank you for letting us know your opinion of your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 21 Dec 2023
Cher Monsieur,Nous vous sommes reconnaissants d'avoir pris le temps de partager votre expérience.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Abha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 26 Dec 2023
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir prochainement,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Giordano

Stayed 3 nights in Dec 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 20 Dec 2023
Dear Sir,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the occasion to welcome you back.Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 19 Dec 2023
Dear Sir,Thank you for this kind review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to welcoming you back in the future.Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Diana

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 15 Dec 2023
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Au plaisir de vous compter de nouveau parmi nos hôtes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 14 Dec 2023
Dear Sir,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again soon.Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

klara

Liked: Cleanliness, staff & service

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great spot to stay
This hotel is akin to a UK Premier Inn/Ibis. Pros: Our room was clean, the water hot, the kettle and cups very, very clean. Our foam mattress looked new and was comfortable. The receptionist staff all very pleasant. Cons: Unfortunately, the pillows are lumpy. Both myself and my 9yo found them incredibly uncomfortable and my daughter opted to sleep without. Pillows seem like a daft comment but they were like fist sized balls of cotton wool fillings and made it a challenge to drift off. The drainage in the sink was poor to bad and took forever to empty after teeth brushing or handwashing. The TV options are basic, if that matters to you. Overall- The hotel has three sections: street front, middle court yard, and rear newer build. Our court yard view was okay, nice and quiet. The middle and front all seem to have Juliet style balconies, which is nice. The street this hotel on is a busy location. A stones throw from the Metro and a busy road intersection. Consequently, it’s a vibrant place to shop and spend time. Also, it makes heading out to a variety of locations across the city very, very easy. All in all a good stay for the price of the room. We would come back again, but bring our own pillows.
Stayed 3 nights in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction on 9 Nov 2023
Dear Amy, Thanks very much for your feedback.It is quite rewarding to know that you enjoyed your stay and found our hotel to be of such great value.The satisfaction of our guests is very important to us and we assure you that it is never a hassle to provide what's necessary in making your stay a perfect one. Nevertheless, we have taken note of your comment and will be considering it for the future.Our strategic location is one of the things we are very proud of about our hotel and we are glad to know that this was convenient for you.We hope to welcome you again. All the best,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction – on 10 Nov 2023
Cher Monsieur,Merci pour ce charmant commentaire.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Nous espérons avoir le plaisir de vous revoir bientôt,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service
A bit cramped
Stayed 1 night in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction on 10 Nov 2023
Dear Denise,We appreciate that you took the time to share your experience with us.We do have varying categories of rooms with different sizes and would have been happy to help you find a room better suited to your requirements. Please let us know your preferences on your next visit.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Aaron

Stayed 1 night in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 14 Nov 2023
Dear Sir,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope we have the pleasure of seeing you on future occasions. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transport links...A couple of Supermarkets near by as well as other eateries... Rooms are small, The area has alot of homelessness, i still felt safe to walk at nght though... 💫
Stayed 3 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 20 Oct 2023
Dear Diane,Thank you for taking the time to share your review.We are glad to hear that you appreciated our convenient location with good transport links and nearby supermarkets and eateries. Our team strives to maintain a safe and welcoming environment for all our guests, so it's great to know that you felt comfortable during your stay.We acknowledge your concerns about the room size and the presence of homelessness in the area. Our rooms come in various sizes to cater to different preferences, and we recommend our Club or Family rooms for a more spacious experience. As for the homelessness issue, we are located in a bustling city center, and we continuously work with local authorities to address any concerns. We apologize for any inconvenience this may have caused during your stay.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

RACQUEL

Stayed 3 nights in Oct 2023

10/10 Excellent

Taneish

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful time, I am really big on cleanliness and a clean freak and the room was very clean, even by my standards, I felt comfortable. The best was cozy and we slept well. The hotel is a boutique hotel so it is small but the room was big enough for myself and my toddler. I didn't have breakfast there as I decided to go to the many different cafe's near by. Next door of the hotel is a grocery store and also a drug store and retail store. There is also a Mcdonalds directly in front of the hotel across the street and tons of Cafe's around. The front desk staff was very freindly and accomodation. The only thing is the area isn't the super best but I felt safe and it was very easy to get a round either by Uber or Metro, which by the way the Metro is literaly across the street.
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 17 Oct 2023
Dear Taneish, Thank you for taking the time to share this feedback.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. However, we're sorry that our location didn't quite meet your expectations.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to welcome you again in the future. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

4/10 Poor

Caroline, Charlotte

Disliked: Staff & service
Wouldn’t stay here again.
Stayed 1 night in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 17 Oct 2023
Dear Caroline,Thank you for your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and well located
Best thing about this hotel, apart from friendly staff, is the location, close to a vibrant area for restaurants, cafes and shops and the metro station, Jaures. The rooms are also quite spacious, which is not always the case in Paris. The breakfast is pretty generic, but good enough. I certainly think it is a good place to stay to explore this glorious city.
Stayed 2 nights in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 17 Oct 2023
Dear Sir,Thank you for this kind review.We are delighted to hear that you appreciated our friendly staff and convenient location near the vibrant area for restaurants, cafes, shops, and Jaures metro station. We take pride in providing a comfortable stay for our guests, and it's great to know that you found our rooms to be spacious.We understand that our breakfast may not have exceeded your expectations, but we are committed to offering a balanced and eco-friendly breakfast with a variety of options. We appreciate your feedback and will take it into consideration for future improvements. We are glad that overall, you had a pleasant stay and enjoyed exploring the beautiful city of Paris.We hope we have the pleasure of seeing you on future occasions. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Martin

Stayed 2 nights in Sep 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale and great staff
The staff were excellent, friendly and courteous. I had a hassle-free change of room because I needed to stay a 3rd night. The first room was spacious and quiet (internal courtyard), and the second was smaller and facing the road. Had a good breakfast on one morning. The location next to Jaures (metro line 5) is very convenient, and the Canal Saint Martin is a short walk, and has plenty of food, drink and people-watching to cater to all tastes. All-in-all a good place for a few days in Paris
Stayed 1 night in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction on 11 Oct 2023
Dear Graham,Thanks for your feedback.We are delighted to hear that our staff made a positive impression on you with their friendliness and professionalism. It's great to know that you found our location convenient, with easy access to Jaures Metro Station and the vibrant Canal Saint Martin area. We're also glad that you enjoyed our breakfast offerings during your stay.We apologize for any inconvenience you may have experienced with the room size and street noise. Our hotel offers a variety of room types with different views and sizes to cater to our guests' preferences. For a quieter stay, we recommend our Privilege, Villa Cosi, or Club rooms which offer courtyard views. We appreciate your understanding and will take your feedback into consideration for future improvements.We hope to welcome you back soon!Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Carlos

Liked: Amenities
The recepcionista mr Jean Claude was great, our room key didn’t work! And he took the time to come over and open the room he got us a cab, and we left! And then I noticed that I forgot my phone, we came back to the hotel, and I told Jean Claude about it and he took me back to my room and open it for me. He was extremely helpful and efficient.
Stayed 2 nights in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction on 11 Oct 2023
Dear Carlos,Thank you for taking the time to review your stay.We are delighted to hear that our staff provided you with exceptional service during your stay. Our team is dedicated to ensuring our guests have a comfortable and enjoyable experience, and it's great to know that we were able to assist you with your room key and forgotten phone.We apologize for any inconvenience caused by the room key not working initially, but we are glad that our staff was able to resolve the issue promptly. We appreciate your kind words and will share your feedback with Jean Claude and the rest of our team.We hope to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean man on reception helpful, but no give in check in time. Canal (to which this property uses in its name) was filthy with homeless people living on canal banks, area and surrounds dirty a lot of beggars. Not what I expected.
Stayed 1 night in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 10 Oct 2023
Dear Diane, Thank you for leaving us this review of your recent stay.We are pleased to hear that you found our property clean and our reception staff helpful. Our team takes great pride in maintaining a high level of cleanliness and providing professional service to our guests.We apologize for any inconvenience you may have experienced in the surrounding area. While our hotel is located near Canal Saint-Martin and Park des Buttes Chaumont, we understand that the cleanliness of the canal and the presence of homeless people might not meet everyone's expectations. We appreciate your feedback and will take it into consideration for future improvements. As for the check-in time, we do our best to accommodate early check-ins when possible, but it is subject to availability. We hope that this did not cause too much inconvenience during your stay.We hope that we may have the opportunity to welcome you back in the future.Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

swee a

Liked: Cleanliness, staff & service, property conditions & facilities
They carried out the house keeping everyday, changed the towels, refilled the coffee/ tea. Can’t ask for more - spaces & clean room, clean towels, convenient, walking distance to to metro and shops.
Stayed 4 nights in Oct 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 10 Oct 2023
Dear Guest, Thank you for taking the time to share your experience with us.We are delighted to hear that you appreciated the cleanliness of your room and the daily housekeeping service. Our team takes great pride in maintaining a comfortable and welcoming environment for our guests. It's also wonderful to know that you found our location convenient, with easy access to the metro and nearby shops.We hope to welcome you back in the future. All the best.Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Nehemías

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 6 Oct 2023
Dear Sir,Thank you for this kind review.We are pleased that we were able to meet your expectations.We would love to have you return in the future.All the best,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 6 Oct 2023
Dear Annie,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

6/10 Okay

Kassa

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 6 Oct 2023
Dear Guest,Thank you for taking the time to review your stay.We are very sorry you were not happy with your experience. We would love to know more about what we could do to improve it.We hope that you will choose to revisit us.Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional, clean and good location
Solid if not spectacular hotel. Staff are nice, hotel is clean and in good condition, bathroom was excellent, well located for everything youd need in Paris - was perfect for a 2 night trip
Stayed 2 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction on 28 Sept 2023
Dear Sir,Thank you for this kind review.We are pleased to hear that you found our team to be nice and our hotel clean and well-maintained. It's great to know that you appreciated our excellent location, which provides easy access to many of Paris' attractions. We are also glad that you enjoyed the bathroom facilities during your stay.We strive to provide a comfortable and functional stay for our guests. We appreciate your feedback and will continue to work on improving our offerings to ensure a memorable experience for all our guests.We look forward to welcoming you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

goar

Stayed 2 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 17 Oct 2023
Dear Goar,Thank you for positively reviewing your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 27 Sept 2023
Dear Sarah,Thank you for sharing this review.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to the pleasure of seeing you again in the future. Kind regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction on 25 Sept 2023
Dear Sir,Thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to having you return. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 22 Sept 2023
Dear Marion.Thank you very much for sharing your positive review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.Wishing you all the best and looking forward to your next visit,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
In a really bad location. Only positive is the close by transportation.
Stayed 4 nights in Aug 2023
Response from Bertrand AUBRY, Adjoint de Direction – Assistant M on 22 Sept 2023
Dear Kevin,Thank you for taking the time to share your review.We appreciate your positive comment about the convenient transportation options near our hotel. Our location near Canal Saint-Martin and Park des Buttes Chaumont offers easy access to various attractions and Metro Jaures, which is only 140 meters away, connects our guests to all of Paris' famous sites.We are sorry to hear that you found the location unsatisfactory. Our hotel is situated in northern Paris, which may not be everyone's preference, but we strive to provide a comfortable and enjoyable stay for all our guests. We hope that our professional staff, clean facilities, and various room options can make up for any inconvenience caused by the location.We hope you will consider staying with us again in the future. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Pushpa

Travelled with partner
Liked: Amenities
Near the metro
Stayed 3 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction on 15 Sept 2023
Dear Pushpa,Thank you for taking the time to leave your review.We are pleased you had a good experience and are glad our convenient location helped you make the most of your time with us.We look forward to welcoming you again. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money.Beds on street side are comfortable. Breakfast is one of the best ones I've had in hotels, fresh, nutritious, delicious.
Stayed 4 nights in Jun 2023
Response from Bertrand AUBRY, Adjoint de Direction on 15 Sept 2023
Dear Roland,We appreciate the time you have taken to share your feedback.We are delighted to hear that you found our beds comfortable and enjoyed the street side view. It's great to know that our breakfast exceeded your expectations, offering fresh, nutritious, and delicious options. We take pride in our eco-friendly approach and selection of organic products.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.We hope that we can see you again in the future. Kindest regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Bertrand AUBRY, Adjoint de Direction on 14 Sept 2023
Dear Sir,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager