Food court

Reviews of Hôtel l'Elysée Val d'Europe

4 out of 5
Hôtel l'Elysée Val d'Europe
7 cours du Danube, Marne la Vallee, Serris, Seine-et-Marne

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1001 reviews" "
Rating 8 - Good. 188 out of 1001 reviews" "
Rating 6 - Okay. 28 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay thanks!
Stayed 3 nights in Mar 2024
Response from The Elysee Team on 4 Apr 2024
Hello Alexander,Thank you for this great review :)We're delighted to hear that our commitment to cleanliness met your expectations and contributed to a comfortable stay. It's also heartening to learn that the condition of our hotel was to your complete satisfaction, reflecting our dedication to maintaining a pristine environment. Moreover, we are thrilled that our staff's service excellence played a significant role in making your visit memorable.We look forward to seeing you again in the future,The Elysee Team

6/10 Okay

LeeAnn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is located super close to the metro station, that’s a plus. The bad side is that the walls are thin, you can hear everything. There are no toiletries, you have to ask for everything which is very inconvenient. Also, the free shuttle to Disney comes every one hour at night so if you missed it, you have to wait for an hour.
Stayed 2 nights in Mar 2024
Response from The Elysee Team on 4 Apr 2024
Hello Leeann,Thank you for your review.We are delighted to hear that you found our location conveniently close to the metro station, providing easy access to surrounding attractions.We regret to hear about your experience with noise and understand that a peaceful environment is important for our guests. We strive to maintain a quiet atmosphere and offer soundproof rooms, as well as earplugs upon request. However, we apologize for any inconvenience you may have experienced. Concerning toiletries, we aim to cater to our guests' needs while being environmentally conscious, and thus amenities are available upon request to reduce waste. We appreciate your understanding and will review our communication of this policy. Regarding the shuttle service, we offer a complimentary shuttle to Disney at regular intervals and are sorry if the timing was not convenient for you on this occasion.We are pleased to know that you were satisfied with the overall cleanliness of your room and the condition of the hotel, as we take great pride in maintaining our standards.We do hope to have the opportunity to welcome you back in the future,Kind regards,The Elysee Team

10/10 Excellent

Julia, Placentia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic and so was the staff. The food at the hotel was wonderful and it was nice to have so many options nearby. There's a mall across the street with the outlets just behind. If you love to shop and have plenty of dining options, this is the perfect place! I look forward to returning. The only thing I would recommend is that they don't have bathtubs that are so high. My aunt fell on our last day. She's ok but it was really scary.
Stayed 4 nights in Mar 2024
Response from The Elysee Team on 2 Apr 2024
Dear Julia,Thank you for your review.It brings us immense pleasure to hear that our team's dedication to service excellence contributed to your fantastic experience. We are delighted that the culinary offerings at L'Élysée Val d'Europe met your expectations, adding to the enjoyment of your stay. Moreover, it's great to know that the proximity to shopping and dining options enhanced your visit, showcasing our prime location. We have taken note of your concerns regarding the bathtub design. Please rest assured that we prioritize our guests' safety and comfort, and that we have bath mats available to our guests.We do hope to have the opportunity to welcome you back in the future,The Elysee Team

10/10 Excellent

Cynthia, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from La Team Elysée on 18 Mar 2024
Hello Cynthia,Merci pour cette belle note :)Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.À très vite chez nous,La Team Elysée

8/10 Good

Kamille

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located with shuttle service for families visiting Disneyland. One of the elevators was non functional during our stay but otherwise the facilities were in great condition. Front desk staff were very welcoming and friendly
Stayed 2 nights in Mar 2024
Response from The Elysee Team on 11 Mar 2024
Hi Kamille,Thank you very much for your positive review.We are thrilled to hear that our convenient shuttle service to Disneyland was suitable for your family's needs. Our team is also very glad to have made a positive impact during your stay, providing you with a warm welcome. We're pleased that overall, you found our facilities to be in great condition.We apologize for any inconvenience caused by the elevator not being functional at times. Please rest assured that maintaining all our amenities in top working order is a priority for us, and we address any such issues as quickly as possible.We hope to see you again soon.The Elysee Team

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for our Disney trip and it was absolutely brilliant, best located hotel for amenities and ease of travel to Disney with frequent free shuttle. The rooms are spacious and modern with daily replenishment of towels and water/coffee. The restaurant in the hotel had great food and much better prices and quality than eating in Disney.
Stayed 3 nights in Mar 2024
Response from The Elysee Team on 6 Mar 2024
Hello Shannon,Thank you very much for this kind review :)We're thrilled to hear that our convenient shuttle service made your travel to Disney both easy and enjoyable. It's wonderful to know that you found the rooms spacious and appreciated the modern touches, along with the daily replenishment of towels and water to ensure your comfort. We're also delighted that our restaurant exceeded your expectations with its quality and value, offering a preferable dining experience to that of the parks. Our team strives to provide exceptional service and it's rewarding to see this reflected in your feedback.We look forward to seeing you again on your next stay!The Elysee Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from La Team Elysée on 5 Mar 2024
Bonjour Thomas,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.À très vite chez nous,La Team Elysée

10/10 Excellent

??

Stayed 3 nights in Feb 2024
Response from La Team Elysée on 21 Mar 2024
Hello,Merci pour cet avis excellent.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Nous vous espérons chez nous à nouveau très bientôt,La Team Elysée

10/10 Excellent

Jessica Siobhan Bethia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel. Location was awesome for Disney, train, restaurants, shops. Modern hotel. Clean. Great breakfast buffet. Only a 40mins private transfer away from CDG airport.
Stayed 4 nights in Feb 2024
Response from The Elysee Team on 23 Feb 2024
Hi Jessica Siobhan,Thank you very much for your positive review.We're thrilled to hear that our prime location provided convenient access to Disney, trains, and nearby dining and shopping options. It's wonderful to know that the modern design of our establishment met your expectations and that you found our hotel to be clean and well-maintained. We're especially pleased that our breakfast buffet was a highlight of your morning. We hope to see you again soon.The Elysee Team

10/10 Excellent

Philip Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was one of the nicest hotels I’ve ever stayed in and was better than many 5star hotels. Staff were very helpful. Rooms were nicely decorated, clean with controllable heating/air con. Breakfast was hot and plentiful. The only downside was the evening meal wasn’t good - my steak was burnt on the outside and practically raw in the middle (should’ve been medium). Tips: If you’re relying on the shuttle bus to get you from the TGV station check the times as they don’t run all day. Buy a pint of milk as the pots they provide are next to useless.
Stayed 4 nights in Feb 2024
Response from The Elysee Team on 19 Feb 2024
Hi Philip,Thanks for taking the time to leave some feedback.We're thrilled to hear that our hotel exceeded your expectations and that you found our staff helpful and our rooms well-appointed with effective climate control. Our commitment to cleanliness is paramount, so it's wonderful to know you appreciated our efforts. Additionally, we're glad our breakfast selection started your day on the right foot. We regret to hear that your dining experience did not meet your expectations. Our steakhouse prides itself on serving quality dishes, and we are usually known for our attention to culinary detail. It's disappointing to learn that we fell short during your visit. We appreciate your valuable advice regarding the shuttle bus service; our aim is always to ensure guests are well-informed to make their travel as smooth as possible. The convenience of our shuttle service is something we are proud of, and we always encourage guests to check the schedule for planning their trips.See you soon,The Elysee Team

4/10 Poor

Ria

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Big old meh. There are plenty of hotel alternatives in the area, and if you’re coming here simply for Disney, you’re better off choosing a different hotel. The internet was down for the entire first day of our stay, and the in-hotel drink and dining options offer brutal service. Not a bad price, but you’re not getting much for it.
Stayed 2 nights in Feb 2024
Response from The Elysee Team on 20 Feb 2024
Hello Ria, Thank you for taking the time to share your feedback with us.We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent stay. We have taken note of your comments regarding our WiFi, unfortunately it was a general operator failure. Please be assured that this is a very rare incident, but it has impacted our usual services.Our guest satisfaction is our priority, we have contacted you - don't hesitate to get back to us.We hope to see you in the future,The Elysee Team

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, convenient for Disney with excellent shuttle service.
Stayed 4 nights in Feb 2024
Response from The Elysee Team on 16 Feb 2024
Hi Jonathan,Thank you for taking the time to share your feedback.We're thrilled to hear that our shuttle service to Disney added convenience to your stay and that you found our rooms to be impeccably clean. It's also rewarding to know that the condition of our hotel met your expectations and that our team's service contributed positively to your visit. Your acknowledgment of the amenities provided in your room is greatly appreciated, as we strive to create a comfortable and enjoyable environment for all our guests.We look forward to seeing you again in the future,The Elysee Team

6/10 Okay

Liz

Travelled with group
We heard noise all night from the restaurant under us. Avoid room 145. Also a Fire Alarm woke us 23:30 for half an hour the staff said ignore it someone set it off by smoking in their room. It was anything but restful I won’t ever stay here again. The staff didn’t offer any refund or vouchers just said we could change rooms.
Stayed 2 nights in Feb 2024
Response from The Elysee Team on 23 Feb 2024
Dear Liz,Thank you for your review.We regret to hear about the disturbances you experienced due to noise and the unexpected fire alarm during your stay. Our hotel is typically known for quiet, restful nights, and we apologize that we fell short of this standard for you. We understand the importance of a good night's sleep, especially when traveling, and we're sorry for any inconvenience caused. Although changing rooms was an option, we recognize that this is not always the most convenient solution late at night.Thank you for our discussions which allowed us to resolve this problem.We do hope to have the opportunity to welcome you back in the future,The Elysee Team

10/10 Excellent

Cheuk Ting

Stayed 2 nights in Feb 2024
Response from La Team Elysée on 21 Mar 2024
Cher Cheuk,Merci mille fois à vous pour ce commentaire très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.À très bientôt !La Team Elysée

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was knowledgeable about location. They were friendly and always willing to help
Stayed 3 nights in Jan 2024
Response from The Elysee Team on 30 Jan 2024
Hello Cynthia,Thank you very much for this kind review :)We're delighted to hear that our team's knowledge and hospitality contributed positively to your stay. It's fantastic to know that the cleanliness of our rooms met your expectations and that you found our hotel's condition to be impeccable. Our team takes great pride in maintaining a high standard of service and amenities for our guests.We look forward to seeing you again on your next stay!The Elysee Team

10/10 Excellent

Jenine

Liked: Cleanliness, staff & service, property conditions & facilities
Prety much everything was great. The shuttle to Disney was right across the street. There was a mall next to the hotel. The room was clean. The staff was great. Breakfast was great. No complaints other than the shower was a bit weird, there was no shower curtain or way to keep the water from going all over.
Response from The Elysee Team on 11 Jan 2024
Dear Jenine,Thank you for your review.We're delighted to hear that our convenient shuttle service and proximity to the shopping mall added value to your stay. It’s also wonderful to know that the cleanliness of your room and the quality of our breakfast met your expectations, as we strive to maintain high standards in these areas. We're equally pleased that our team's dedication to service left a positive impression. Regarding the shower design, we apologize for any inconvenience caused by the water dispersal and thank you for making us aware.We do hope to have the opportunity to welcome you back in the future,Kind regards,The Elysee Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The stay was very good. The hotel and room was very presentable, clean and the staff were very helpful. The only criticism was that our room and the hotel was too warm which did make being in there unbearable.
Stayed 2 nights in Dec 2023
Response from The Elysee Team on 8 Jan 2024
Hello!Thank you very much for your review!We're delighted to hear that you found our hotel clean and our staff helpful, as we strive to maintain high standards of cleanliness and guest service. It's also great to know that the presentation of our hotel met your expectations. Regarding the temperature in your room, we'd like to mention that our rooms are equipped with individual air conditioning and extra fans are available upon request, ensuring that our guests can adjust their environment to their comfort. We are sorry to hear that the warmth of the room impacted your comfort level.All of the team do hope that we have the pleasure of seeing you again in the future. The Elysee Team

10/10 Excellent

HYEKYUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Dec 2023
Response from The Elysee Team on 4 Jan 2024
Hello Kyung,Thank you very much for this kind review :)We are pleased that we were able to meet your expectations.We hope to see you again soon.The Elysee Team

10/10 Excellent

Saravanan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service very good
Stayed 2 nights in Dec 2023
Response from The Elysee Team on 2 Jan 2024
Hello Saravanan,Thank you for this great review :)We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future,The Elysee Team

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. So easy to get to and right be the entrance to the huge shopping complex. Perfect. Will use every time we visit Disneyland.
Stayed 3 nights in Dec 2023
Response from The Elysee Team on 2 Jan 2024
Hello Dominic,Thank you for this great review :)We're thrilled to hear that our proximity to the shopping complex added convenience to your Disneyland visit. Our team is delighted that you found the room cleanliness and hotel condition to be impeccable, reflecting our dedication to providing a comfortable and elegant environment. It's also great to know that our services met your expectations and contributed to a memorable stay.We look forward to seeing you again in the future,The Elysee Team

10/10 Excellent

Naila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfy and was very clean. Had great service.
Stayed 2 nights in Dec 2023
Response from The Elysee Team on 27 Dec 2023
Hi Naila,Thank you very much for your positive review :)We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon!The Elysee Team

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Elysee Team on 28 Dec 2023
Hello Milan,Thank you for this great review :)We look forward to seeing you again in the future!The Elysee Team

10/10 Excellent

M

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from La Team Elysée on 26 Dec 2023
Hello, Merci pour cet avis!Nous sommes ravis de lire que l'Hôtel l'Elysée Val d'Europe a répondu à toutes vos attentes et que vous avez apprécié le service.A bientôt chez nous. :)La Team Elysée

10/10 Excellent

Ka Man

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from La Team Elysée on 5 Feb 2024
Hello Ka Man,Merci beaucoup pour ce commentaire très positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous vous espérons chez nous à nouveau très bientôt,La Team Elysée

10/10 Excellent

Cynthia, Carcavelos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in close proximity to Disney Paris (and much more reasonably priced than their hotels!) Actual queen sized beds that were very comfortable! Nice sized bathroom, with tub, as well. Very nice toiletries provided and many "extras" available at the front desk if you forgot something. Staff was very kind and attentive. Would definitely reccommend!
Stayed 1 night in Dec 2023
Response from The Elysee Team on 18 Dec 2023
Hi Cynthia,Thank you very much for your positive review.We're thrilled to hear that our hotel's location enhanced your visit to Disney Paris, providing a convenient and cost-effective alternative. It is wonderful to know that you found the queen-sized beds comfortable and the bathroom spacious for your needs. We also appreciate your kind words about the variety of toiletries provided, and it's great to hear that our front desk was able to assist you with any additional amenities. Our team is dedicated to providing attentive service, and your acknowledgment of their kindness is truly valued.We look forward to seeing you again on your next stay!The Elysee Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from La Team Elysée on 18 Dec 2023
Hello,Un grand merci pour votre commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.A bientôt,La Team Elysée

10/10 Excellent

Ashleigh

Stayed 6 nights in Dec 2023
Response from The Elysee Team on 18 Dec 2023
Hello Ashleigh,Thank you very much for this kind review :)We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay!The Elysee Team

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Fantastic hotel! We were blown away by the friendliness of the staff, the amazing breakfast, super comfy rooms and easy shuttle free shuttle to Disney. If we were returning we wouldn’t stay anywhere else!
Stayed 3 nights in Dec 2023
Response from The Elysee Team on 18 Dec 2023
Hello Alice,Thank you very much for this kind review :)We are thrilled to hear that our staff made such a positive impression; our team is indeed committed to providing warm and welcoming service. It's also wonderful to know that the comfort and cleanliness of our rooms contributed to a pleasant stay, mirroring our dedication to guest satisfaction. Additionally, we are glad that the complimentary shuttle service to Disney added convenience to your visit, reflecting our efforts to offer an enjoyable and hassle-free experience.We hope to see you again soon.The Elysee Team

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from La Team Elysée on 6 Feb 2024
Cher Simon,Merci mille fois à vous pour ce commentaire très positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.À très vite,La Team Elysée

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in front desk was so amazing people
Stayed 5 nights in Nov 2023
Response from The Elysee Team on 12 Dec 2023
Hello Carlos,Thank you so much for your nice review.We're thrilled to hear that our front desk team made a positive impression on you, and we pride ourselves on offering exceptional service to our guests ;)We would love to have you back for another stay in the future,The Elysee Team

10/10 Excellent

Miss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An essential place to stay for Disney
Always a great stay. Close to the parks with a reliable and frequent shuttle service. Comfortable and clean rooms and the staff are fantastic!
Stayed 3 nights in Nov 2023
Response from The Elysee Team on 11 Dec 2023
Hi Miss,Thank you very much for your positive review.We're delighted to hear that our location provided the convenience you needed for your adventures and that our shuttle service met your expectations for visiting the nearby parks. It's also heartening to know that the comfort and cleanliness of our rooms contributed to a pleasant stay. Our staff will surely appreciate your kind words, as they strive to deliver quality service to all our valued guests.We look forward to seeing you again on your next stay!The Elysee Team

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from La Team Elysée on 8 Dec 2023
Chère Angela,Merci à vous d'avoir du temps pour laisser cette appréciation.Merci de souligner le confort, la propreté et la qualité du service reçu.À bientôt !La Team Elysée

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. 10/10. The beds were so comfy, the rooms were big and spacious, literally across the street from the busy stop to Disney, and a huge mall with a grocery store and tons of food options. Our favorite stay in France!!
Stayed 3 nights in Oct 2023
Response from The Elysee Team on 5 Dec 2023
Hi David,Thank you for taking the time to share your feedback.We're delighted to know that you found our beds to be exceptionally comfortable, ensuring a restful night's sleep. It's great to hear you appreciated the spaciousness of our rooms, designed to provide ample space for relaxation and comfort :)We look forward to seeing you again in the future,The Elysee Team

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from The Elysee Team on 5 Dec 2023
Hello Neil,Thank you for this review :)We look forward to seeing you again in the future,The Elysee Team

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay with the family, perfect hotel for Disney
Stayed 3 nights in Nov 2023
Response from The Elysee Team on 4 Dec 2023
Hello Darryl,Thank you for this great review :)We're delighted to hear that our prime location provided the perfect setting for your family's Disney adventure !We look forward to seeing you again in the future,The Elysee Team

8/10 Good

Penelope, Boca Raton

Stayed 1 night in Nov 2023
Response from The Elysee Team on 19 Dec 2023
Hi Penelope,Thank you very much for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.The Elysee Team

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and friendly hotel. Staff were very helpful and happy to go the extra mile
Stayed 3 nights in Nov 2023
Response from The Elysee Team on 29 Nov 2023
Hello Alex,Thank you so much for your nice review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We would love to have you back for another stay in the future,The Elysee Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the shuttle to Disney, the location next to the huge mall with food options, easy walk from the train station, & the grocery store close by. The breakfast was great & the staff helped us reserve a taxi to the airport. Will recommend to friends & looking forward to coming back!
Stayed 3 nights in Nov 2023
Response from The Elysee Team on 28 Nov 2023
Hi Michelle,Thank you very much for your positive review.We're thrilled that our complimentary shuttle service to Disney added convenience to your stay, enhancing your theme park adventures. Our proximity to the extensive shopping and dining options at the nearby mall is indeed one of the perks we are most proud of. It's also wonderful to hear that our breakfast selections helped kickstart your day on a high note, and that our staff's assistance with taxi reservations contributed to a smooth departure. We're already looking forward to your next visit!We hope to see you again soon.The Elysee Team

10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good and smooth. Good size rooms for family of four, big bathroom, clean, very good breakfast, shuttle bus to Disneyland and back, smooth check-in/check-out. I left shoes in the hotel room and a day after check-out I got the message from the hotel with the photo of item asking what they should do with it. It was very professional. Thanks a lot, we enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from The Elysee Team on 28 Nov 2023
Hello Oksana,Thank you very much for this kind review :)We're delighted to know that our spacious rooms perfectly accommodated your family of four, providing comfort for everyone. Our commitment to cleanliness is a top priority, and we're glad it contributed to a pleasant stay for you. It's wonderful to hear that you found the breakfast to be very good, as we strive to offer a variety of quality options to start the day right.We're also pleased that our shuttle bus service added convenience to your visit to Disneyland. It's gratifying to learn that our check-in and check-out processes met your expectations for a smooth experience.We appreciate your acknowledgment of our professional handling of your forgotten shoes. Our team is always ready to assist our guests in any way possible, ensuring peace of mind even after their departure.We hope to see you again soon.The Elysee Team

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Disney by shuttle, clean, friendly and helpful staff, large rooms
Stayed 2 nights in Nov 2023
Response from The Elysee Team on 24 Nov 2023
Hi Anna,Thank you very much for your positive review.We're delighted to hear that our strategic location provided you with convenient access to the magic of Disney via our complimentary shuttle service. It's also heartening to know that our team's dedication to service made a positive impact on your stay. We take great pride in the cleanliness and spaciousness of our rooms, ensuring a comfortable and enjoyable experience for our guests.We hope to see you again soon.The Elysee Team

8/10 Good

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Elysee Team on 24 Nov 2023
Hello Yadira,Thank you very much for this kind review :)We are pleased that we were able to meet your expectations.We hope to see you again soon.The Elysee Team

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with shopping across the road and shuttle to Disney . Staff were very helpful with guiding us and extra needs . Dunning options was also good with discount given . Buffet breakfast had lots of option for all needs . Slight issue was the furniture in the room was old
Stayed 2 nights in Nov 2023
Response from The Elysee Team on 23 Nov 2023
Dear Rekha,Thank you for your review.We're delighted to hear that our convenient location and the complimentary shuttle service to Disney enhanced your stay, and that our staff's guidance and attentiveness met your needs. It's also wonderful to know that the dining options and the discount offered were to your satisfaction, and that our breakfast buffet provided a variety of choices catering to different preferences. We appreciate your recognition of these aspects of our hotel. Regarding the furniture, we aim to maintain a high standard of decor and apologize if we fell short in this regard. We continuously strive to improve our guest experience and your feedback is valuable to us. Rest assured, we are attentive to all comments and are committed to ensuring our facilities are well-maintained.We do hope to have the opportunity to welcome you back in the future,The Elysee Team

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice design, very clean and confortable
Stayed 1 night in Nov 2023
Response from The Elysee Team on 23 Nov 2023
Hello Carlos,Thank you for this great review :)We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to seeing you again in the future,The Elysee Team

10/10 Excellent

MURAT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was helpful with everything. Breakfast options was limited but it wasn’t a big deal. Area was really convenient.
Stayed 3 nights in Nov 2023
Response from The Elysee Team on 15 Nov 2023
Hi Murat,Thanks for taking the time to leave some feedback.We are pleased that you had a pleasant stay overall and would like to thank you for highlighting our high standards.However, we are sorry to hear that our breakfast was not to your satisfaction; feel free to give us some details ;)See you soon,The Elysee Team

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from La Team Elysée on 15 Nov 2023
Bonjour,Nous vous remercions pour cette appréciation.Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement.À très bientôt,La Team Elysée

10/10 Excellent

Kymberly

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel, wish we spent more time enjoying the amenities.
Stayed 1 night in Oct 2023
Response from The Elysee Team on 9 Nov 2023
Hello Kymberly,Thank you very much for this kind review :)We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon.The Elysee Team

10/10 Excellent

Joseph

Stayed 1 night in Nov 2023
Response from La Team Elysée on 28 Nov 2023
Bonjour Joseph,Mille mercis pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous vous espérons chez nous à nouveau très bientôt,La Team Elysée

10/10 Excellent

SATORU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from The Elysee Team on 7 Nov 2023
Hi Satoru,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future,The Elysee Team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Super stay at this hotel for our trip to Disney. Clean, lovely staff, comfy beds which were made every day and our 2 children loved to see their Woody & Minnie dolls perfectly placed. We are looking forward to returning to this hotel next year. Very convenient shuttle bus to the parks - the only thing I would say is to possibly write some directions to find the shuttle bus as we spent 2 hours looking for it after getting off the Eurostar and the staff in the train station were less than helpful. Other than this, can’t fault it! 😁
Stayed 4 nights in Oct 2023
Response from The Elysee Team on 6 Nov 2023
Hi Laura,Thank you very much for your positive review.We are thrilled to hear that you and your family had a fantastic stay with us, and appreciated our clean rooms, comfortable beds, and friendly staff. It's great to know that your children enjoyed seeing their Woody & Minnie dolls perfectly placed each day.We apologize for the inconvenience you faced in finding the shuttle bus after arriving at the Eurostar station. We appreciate your feedback and will work on providing clearer directions for our future guests. We're glad that once you found the shuttle, it was convenient for your trips to the Disney Parks.We look forward to seeing you again on your next stay!The Elysee Team

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb near Disneyland and near the shops and Train Station. The Hotel itself is classy and luxurious it’s very modern and clean.
Stayed 2 nights in Oct 2023
Response from The Elysee Team on 2 Nov 2023
Hello Liz,Thank you very much for this kind review :)We are thrilled to hear that you enjoyed your stay with us and found our team, room, cleanliness, and location to your satisfaction. It's great to know that you've had consistently perfect experiences during your visits to our hotel.We look forward to seeing you again on your next stay!The Elysee Team