Bar (on property)

Reviews of Best Western Premier Trocadero La Tour

4 out of 5
Best Western Premier Trocadero La Tour
5 bis, rue Massenet, Paris, Paris

Reviews

8.0

Very good

Rating 10 - Excellent. 194 out of 532 reviews" "
Rating 8 - Good. 215 out of 532 reviews" "
Rating 6 - Okay. 72 out of 532 reviews" "
Rating 4 - Poor. 31 out of 532 reviews" "
Rating 2 - Terrible. 20 out of 532 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good prperty but the common areas are tight and it is located in the aisles. We thought it was closer to the river but that was the other Best Western
Stayed 1 night in Mar 2024

10/10 Excellent

Kiera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a nice, quiet, neighborhood away from the bustle of tourists, but still close to multiple metro lines.
Stayed 6 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for what you get.
The hotel was too expensive, the room quite dowdy. The dining room upon entering was not well maintained. It is not a hotel I’d ever consider revisiting. The location was good, but the street like many Parisian streets was dark. The reception was the only signal the hotel was active.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anna

A fine hotel on a pleasant street, quiet but close to good dining choices and, of course, the Trocadero with its superb views of the Arc de Triumph.
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and very convenient location. It was perfect for us.
Stayed 2 nights in Sep 2023
Response from Julien on 25 Oct 2023
Dear madam,Thank you for your nice comment.We are glad that you enjoyed your stay with us and hope we'll have the chance to welcome you again soon.

6/10 Okay

Karim

Liked: Cleanliness
Expensive stay. Breakfast was so so… croissants were not fresh, staff not really welcoming.
Stayed 2 nights in Sep 2023
Response from Julien on 25 Oct 2023
Dear Sir,Thank you for taking the time to write down this comment.We are sorry that your stay with us did not fully satisfy you.The pastries for the breakfast are cooked during the night and delivered each morning by our provider. We brought up how you felt about it to them so that they could investigate why.We hope that you'll give us another chance and stay with us again so that you could see that this experience was not representative of the services we offer.

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
For the price of the room they should include breakfast.
Stayed 2 nights in Sep 2023
Response from Julien on 25 Oct 2023
Dear Sir,Thank you for your feedback.You indeed visited us during the high season. During other seasons, we have lower rates. For your next stay do not hesitate to try our breakfast inclusive rates that offer you a discount compared to when you take the room and the breakfast separately.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Paris
Great place to stay. In a residential neighborhood. Cafe’s close by
Stayed 4 nights in Sep 2023
Response from Julien on 25 Oct 2023
Dear Madam,Thank you for your feedback. We are glad that you enjoyed the quietness of our street as well as the typical Parisian life offered by the Passy street.We look forward to the pleasure of welcoming you again.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 4 nights in Aug 2023
Response from Julien on 25 Oct 2023
Dear Madam,Thank you for posting this comment.Your satisfaction is very important for us.We hope to welcome you again soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Amenities
15 minute walk to Eiffel Towers, authentic French style hotel. Lots of shops, cafes and restaurants close by
Stayed 1 night in Sep 2023
Response from Julien on 25 Oct 2023
Dear Madam,Thank youn for this comment. We are really glad that you enjoyed your stay with us and hope we'll have the chance to welcome you again soon.

2/10 Terrible

d

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible and NOT AS DESCRIBED
(1) Room WAY TOO SMALL for 4 grown adults. (Not as in promotional pictures). Hardly any room to walk about for an adult. Asked to be moved. Hotels.com refused and refused any refund. (2) Absolutely no HOT WATER on our first night. Hotel had to restart boiler and we were told to wait (3) Queen bed were 2 singles pushed together (4) Guest bed broken on arrival (5) No toiletries (as stated) on arrival (6) No robes (as stated) on arrival
Stayed 3 nights in Aug 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing and safe. Close to shops, restaurants and French landmarks. Would definitely recommend.
Stayed 4 nights in Aug 2023
Response from Julien LUCIA on 21 Aug 2023
Dear Sir,Thank you for your comment. We are glad that you enjoyed your stay with us and hope to see you again soon.Best regards

10/10 Excellent

Sharmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here with my two children and found it very convenient to get around. Safe and quiet area. The staff were very pleasant and helpful. I would definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Julien LUCIA on 9 Aug 2023
Dear Sharmin,Thank you very much for your comment.We are very glad that you enjoyed your stay with us.We really look forward to welcoming you again.Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The room was clean and everything was set up for us. Plenty of space for 4 people. The bathroom was clean, great shower. Front desk staff very polite and helpful. Location was excellent! Very close to the Eiffel Tower and the Seine. So many places within easy walking distance. Beds were very comfortable, very little noise after 10pm and before 7am. Our first trip to Paris. Very grateful that the hotel was such a good choice. I read reviews and they really helped in making our choice. I appreciate the reviewers experiences. I hope mine helps others!
Stayed 3 nights in Jul 2023
Response from Julien LUCIA on 4 Aug 2023
Dear Guest, Thank you very much for your feedback. We are very glad that you enjoyed your stay with us and hope to get the chance to welcome you again soon. Best regards

6/10 Okay

Felix

Stayed 2 nights in Jul 2023

10/10 Excellent

Loreena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property. Safe, convenient and great staff! Would definitely stay there again on a future Paris trip
Stayed 3 nights in Jul 2023
Response from Julien LUCIA on 3 Aug 2023
Dear Loreena,Thank you very much for your comment.We are very glad that you enjoyed you stay with us and hope to welcome you again.Best regards

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Théo LANDRY on 17 Jul 2023
Dear Christiane,We are delighted to have been able to welcome you to our hotel and to have offered you a pleasant stay.We look forward to seeing you again.Sincerely,

10/10 Excellent

Walter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great beds
Stayed 4 nights in Jul 2023
Response from Théo LANDRY on 17 Jul 2023
Dear Christiane,We want to thank you for your feedback. We are gladto hear that you liked the hotel's bedding.We look forward to seeing you again.Sincerely,

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Anthony

Stayed 2 nights in Jun 2023

4/10 Poor

Fay

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No AC!!
Stayed 1 night in Jun 2023
Response from Jeanne RETAILLEAU on 13 Jun 2023
Dear Fay,We are sorry about this issue. We didn't get any feedback regarding AC problem. Our system is maintained by a professional company and everything is working well.

2/10 Terrible

Maureen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel as described by Expedia was a sham. The address given was incorrect. 4 Rue de Masenet was an empty building probably the original Best Western. 5 Rue Masenet was across the street and they explained that they were th. BW Trocadero. The street was fully under construction. we had to drag our bags to the tiny entrance. I can't explain every thing in this space. 646-522-9607is my number, feel free to call. The extra large room shown in the Expedia photo was not even close to what we wound up with. We had to literally live out of our suitcases. It was awful. The photo Expedia showed had to large windows. This room had one small double door leading to a very small terrace right over the loud dirty construction. Coming in at night there were no lights on the street and we tripped on the broken sidewalk more than once. I travel often and this booking was the worst experience overall I ever experienced.
Stayed 5 nights in May 2023
Response from Jeanne RETAILLEAU on 7 Jun 2023
Dear Mrs Spencer,We are sorry to read that you didn't enjoy your time with us.I have checked the address in Expedia and there is no mistake. It is correctly write 5 bis rue Massenet.Regarding the construction going on in the street, it is beyond our control. We advise all our guest before their arrival to prevent for any bad surprises.You have booked a Superior room for your your stay, which perfectly match the room you get. If you wanted a bigger room, you could have booked an Executive for a small extra fee.We are sorry for your experience in the street but I believe you should complain at the city hall of Paris for this.We will be happy to welcome you again to offer you a better Parisian getaway.Kind regards,

8/10 Good

Cyril

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The elevator was so small . Only one person with luggage could fit in . There was major road construction going on and noise was terrible early in the morning .
Stayed 7 nights in May 2023
Response from Jeanne RETAILLEAU on 5 Jun 2023
Dear Cyril,Thank you for sharing your impressions with us.Our elevator is typical of hausmanian buildings. We are happy to help our guests with their luggages.Regarding the work going on on the street, we are very sorry for the noise and we do our best to provide a nice experience inside the hotel despite what going on outiside.Looking forward to welcome you.Kind regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Paris
The sheets - OMG such qualty and softness large room with balcony and tub . Quiet street in beautiful working neighborhood, but walking distance to best view in Paris of Effiel tower . The staff of two women in the front amazing . Nice little breakfast . Thank you Ladies we enjoyed !
Stayed 1 night in May 2023

2/10 Terrible

Sook

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very poor condition. small bathroom/room. But comfortable location.
Stayed 7 nights in May 2023

8/10 Good

Bhavneet

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Joerelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great and we will book again
The location is accessible. Near to metro, near Eiffel tower, near to high street, near to grocery.with bakery around the corner.The room was great. The bed was very comfee. The stairs is nice.Lift is available but will fit 1 person and luggage only.But not a problem we only use it to take luggages.Overall its a great hotel and we will book again if we go back to paris.
Stayed 2 nights in Apr 2023

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent property, if you get the right room
I had a good stay here, but I’m glad I chose the executive room… some of the standard rooms are so small that there is barely any room to move around the bed… the door almost bangs into the bed when you open it.
Stayed 7 nights in Jan 2023

10/10 Excellent

Ingrid, Vero Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Paris and couldn’t be happier with my choice of hotel. I traveled with my 11 year old daughter, we walk up and down the city including late nights and felt super safe in the area we stayed in. A few steps from the hotel there is mall with a big supermarket which was convenient. Shops every where, restaurants and whatnot. About 10 min walk to trocadero where you have a great Eiffel Tower view and about 30 min walk to Arc of Triumph. The hotel was cozy, clean, staff very cordial. I would stay there again and I would recommend this hotel :)

10/10 Excellent

Divya

6/10 Okay

Kenny

Travelled with family
Disliked: Property conditions & facilities
This is not a 4star hotel

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable modest hotel. Quiet, clean and walkable to the Eiffel Tower and the Bois de Boulogne. Staff were lovely.
Stayed 4 nights in Oct 2022

4/10 Poor

Lucinda

Disliked: Cleanliness, amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot!
Absolutely beautiful - plush, serene, quaint. Amazing location.
Stayed 3 nights in Sep 2022

10/10 Excellent

Chelsea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfy beds and quilts. Noisy street was a negative and minimal space to move about the room particularly at the end of the bed.
Stayed 3 nights in Sep 2022

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and charming Hotel. Fahdel was extremely helpful to sort anything…..thank you ! I really enjoyed my stay at the Best Western Hotel.
Stayed 2 nights in Aug 2022
Response from The direction on 8 Sept 2022
Dear Erik,Thank you for your kind comment.Our team strives to provide the best service to our guests. We are happy to read that you enjoyed your stay with us.We look forward to welcoming you again!Kind regards.

6/10 Okay

Lindsey

Stayed 3 nights in Jul 2022

4/10 Poor

Lindsey

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is in a great location. Rooms are big, nice beds, good A/C. First night- 15 year old gets stuck in the elevator for 20 min. Last day, stuck in the 3 by 3 elevator for an HOUR. Almost missed our flight home. Had to crawl out lifted by the wrists as we were stuck between floors. Very little concern for what we experienced, and the fact that we had an hour and 45 minutes to catch a flight to Canada once we eventually made it to the airport. Worst customer experience in my life.
Stayed 3 nights in Jul 2022
Response from Thierry DECHAUX - Hotel Manager on 12 Sept 2022
Dear Lindsey G,Thank for your contribution.Please accept again our apologies in this elevator trouble.As mentioned outside and inside the elevator, there is a maximum weight and recommended number of persons. You did overcharge it with luggage and two persons, understandable for a 17 days Europe tour. Unfortunately, but logically, security system blocked the elevator in order to avoid any accident.Time happens to be longer than real while waiting. Our Front desk did came over to you and called elevator company in order to get you out in the fastest way. It did take time, but in less than 45 minutes, it was solved. Then you were able to go to the airport in two cabs that hotel organized and took charge as also initial transfer. And then take your flight with some stress, we must admit.We regret this all matter, as you did appreciate, prior to this incident, your stay at our property.We shall be happy to welcome you back and grant you some special conditions in order to be better hosts.We remain.Best regards.

2/10 Terrible

johan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average
No working Wi-Fi. Broken lights. Rude staff. We left a ring and some shoes behind at the hotel and called back two hours after checking out. They have refused to follow up for three days and are very rude when we call. The items were either stolen by their staff or they haven’t looked. Zero interest in helping out. Hotel is a good location and rooms are around average. But other than that - rubbish experience.
Stayed 3 nights in Jul 2022
Response from The direction on 29 Jul 2022
Dear Johan, We are sorry that we did not meet your expectations. We take note of your feedback in order to constantly improve our service and satisfy our customers. Regarding your items, we have been working with our housekeepers for years and have full confidence in them. Please be assured that we have searched for your belongings but did not find anything after your departure. If you have any further remarks please do not hesitate to contact us directly. Best regards,

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay ! Everyone here was wonderful ! We would stay here again !
Stayed 9 nights in Jul 2022
Response from The direction on 14 Jul 2022
Dear Debra, Thank you for sharing with us your experience at the Hotel Trocadero La Tour. We are glad to read that you have enjoyed your parisian stay. We look forward to welcome you.

8/10 Good

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was a nice well kept antique building. Very clean and the staff was friendly.
Stayed 5 nights in Jul 2022
Response from The direction on 14 Jul 2022
Dear Collin, Thank you for sharing with us your experience at the Hotel Trocadero La Tour. We are glad to read that you have enjoyed your parisian stay. We look forward to welcome you.

10/10 Excellent

Michael

Stayed 1 night in Jul 2022
Response from The direction on 25 Jul 2022
Dear Michael, Thank you for sharing your experience with us. We are pleased to see that you've enjoyed your stay with us ! Looking forward to welcome you again.

4/10 Poor

Fareena

Stayed 1 night in May 2022

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was definitely dated, some issues with our safe not working properly and the shower head not staying up. However, the staff were amazing and very helpful and it was definitely cute and a very Parisian style hotel. The view from the balcony was also super pretty we could see the top of the Eiffel Tower from it and it was in a nice area. Definitely a good hotel for the price!
Stayed 3 nights in May 2022
Response from Thierry Dechaux on 28 Jun 2022
Dear Ryan, We would like to thank you for sharing with us your experience. We take good notes of your remarks. They are very important to us to improve our service and your satisfaction. The staff and I were very please to welcome you ! We are happy that you've enjoyed the beautiful view. Do not hesitate to contact us at reservation at trocaderolatour . com Best regards

2/10 Terrible

Michelle

Stayed 7 nights in Apr 2022

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel was fine, close to the Eiffel Tower and walkable area. Rooms were clean, faucet in bathroom didn’t work well. Shower sprayed water all over the bathroom but it was okay. No fridge. Mini fridge with drinks for a high price. Only instant coffee that we saw. It’s very small, no kitchen or actual bar as it stated. So that was disappointing. But overall it was fine.
Stayed 5 nights in Apr 2022
Response from Direction on 26 Jul 2022
Dear Stephanie, Thank you for taking the time to share your experience. We are happy to see that your stay went well. Our hotel has a bar "Le Massenet" located behind the reception. Looking forward to welcome you again,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
great location, well maintained clean room, comfortable beds.
Stayed 1 night in Apr 2022
Response from Direction on 26 Jul 2022
Dear sir, Thank you for your positive feedback. We are glad to see that your stay with us went well. We look forward to welcoming you next time!

10/10 Excellent

Rupinder

Stayed 2 nights in Mar 2022
Response from Direction on 27 Jul 2022
Dear Rupinder, Thank you for your positive feedback. We are pleased to see that you've enjoyed your stay with us ! Looking forward to welcome you again.

2/10 Terrible

Anastasia

Stayed 7 nights in Mar 2022