Property grounds

Reviews of Atala powered by Sonder

4 out of 5
Atala powered by Sonder
10 Rue Chateaubriand, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 322 out of 643 reviews" "
Rating 8 - Good. 215 out of 643 reviews" "
Rating 6 - Okay. 69 out of 643 reviews" "
Rating 4 - Poor. 18 out of 643 reviews" "
Rating 2 - Terrible. 19 out of 643 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hyerim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was extremely kind
Stayed 2 nights in Apr 2024

4/10 Poor

Melanie

Travelled with partner
Disliked: Property conditions & facilities
Room is much much smaller than pictured, completely different vibe and much more run down
Stayed 3 nights in Apr 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator small everything else was great
Stayed 5 nights in Mar 2024

10/10 Excellent

RB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

4/10 Poor

maly

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

4/10 Poor

Florida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away. Dirty overall and not value for your money. Staff some are ok but overall very uninterested!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Allyson, London

Travelled with group
Liked: Amenities
absolutely fabulous hotel can’t fault it (apart from the bathroom if I was being picky). Well located, chic, modern, art deco architecture, great staff, good facility, well appointed spacious rooms. Definitely worth every penny, would stay here again in a heart beat
Stayed 2 nights in Feb 2024

8/10 Good

Patrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re making repair to the property so you’ll be awake by 8am in the morning. House keeping has to be requested 24hrs in advance for a fee. Overall I would rate this hotel 4 stars.
Stayed 7 nights in Feb 2024

10/10 Excellent

Amir Hossein, North Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2024

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Clean hotel. Breakfast was simple but good. Great location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team were so lovely and helpful, they made the stay enjoyable and comfortable. We were only a 25/30 minute walk to the Eiffel Tower and it was easy to get ubers to the Louvre and other further places. Thank you team!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Alvin, San Juan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The view to the city is expectacular.
Stayed 4 nights in Jan 2024

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
The rooms are not nice. The staff isn’t friendly. The only good thing is the water cooler available for fill up’s.
Stayed 7 nights in Dec 2023
Response from Sonder on 5 Jan 2024
Hello Robin, your feedback is important to us. We are sad to hear that you didn't have a pleasant stay with us, and that the room was not up to expectations. Customer service is one of our top priorities and we’re sorry for falling short. We would appreciate any specifics that you could provide to help us and make sure it doesn’t happen again. If you decide to give us another try we would love to make it up to you.

10/10 Excellent

DAVID

Stayed 1 night in Nov 2023
Response from Sonder on 5 Jan 2024
So nice to hear you enjoyed your stay with us, David. We hope to host you again soon at one of our many locations around the globe.

6/10 Okay

Kari

Stayed 1 night in Nov 2023
Response from Sonder on 5 Jan 2024
Hi Kari, thank you for your feedback. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Amorn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! In love with the hotel
This hotel is amazing. The staffs are so helpful and nice. Met the management team Jessica and Ines, they were really nice people and very responsive as soon as they know about a problem. Will definitely stay here again! Its my only go to hotel in Paris! On the other note, 3 mins walk to Champ Elysees. Right opposite the LV flagship store.
Stayed 3 nights in Nov 2023
Response from Sonder on 5 Jan 2024
Hi Amorn, thank you for your lovely review and these kind words on our team. We’re so glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

MANOLA

Liked: Staff & service, property conditions & facilities, room comfort
Disappointing - no luggage storage.
It was very disappointing that they were not willing to keep the luggages stored after checking out. Our flight wasn't scheduled until late that evening and having to store the luggage at a different location was rather an inconvenience. Otherwise the stay was great. Staff was very friendly and helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Howard

Travelled with family
Liked: Property conditions & facilities
Good staff and great location.
Stayed 4 nights in Nov 2023

10/10 Excellent

Monal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property! Clean, modern & very convenient location. The staff was very friendly and accommodating. I am glad we booked this place.
Response from Sonder on 31 Oct 2023
Hi Monal, thank you for the kind review. We are thrilled you enjoyed our property & the friendliness of our staff. We look forward to welcoming you back to Paris or any other Sonder city.

10/10 Excellent

Efe

Stayed 2 nights in Oct 2023
Response from Sonder on 31 Oct 2023
Thanks a lot for this nice rating! We hope to host you again soon at one of our many locations around the globe.

6/10 Okay

Elham

Stayed 2 nights in Sep 2023
Response from Sonder on 27 Sept 2023
Thank you for your feedback. We’re saddened to hear that you did not fully enjoy your stay. Our support team is available 24/7, and we’d like to hear more about your experience.

6/10 Okay

Jonathan

Stayed 6 nights in Aug 2023
Response from Sonder on 2 Sept 2023
Hi Jonathan, your feedback is important to us. We regret that you didn't fully enjoy your stay. Our support team is available 24/7, and we'd be pleased if you could provide us with more details about your experience.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect paris hotel
I loved the hotel. I spent days going through hotels, and was afraid that I'd end up with a bad location, small tight room, and no A/C. Atala was PERFECT. Perfect location. Perfect room size. Perfect hospitality. Perfect budget. Don't look anywhere else. Go for this hotel right away.
Stayed 6 nights in Jul 2023
Response from Sonder on 2 Sept 2023
Thank you for your wonderful feedback relating to your recent stay with us, Joe. We're truly pleased to hear that we have fulfilled and exceeded your expectations. It is such a great satisfaction to see that you appreciated our central location making it the perfect base to discover Paris, the room, and the hospitality of our team. We look forward to seeing you again in the near future.

10/10 Excellent

Ami

Stayed 6 nights in Apr 2023
Response from Sonder on 29 Apr 2023
Thanks for staying with us and providing a review, Ami. We look forward to hosting you in the future.

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amazing staff is so friendly and always whiling to help.
Stayed 4 nights in Mar 2023
Response from Sonder on 6 Apr 2023
Thank you for your review, Sandra. It's great to hear that you had a wonderful stay with us because of our amazing staff. We can't wait to host you back.

10/10 Excellent

Pascal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit noisy during the night
Stayed 4 nights in Feb 2023
Response from Sonder on 26 Feb 2023
Hi Pascal, thanks for your feedback. We're happy you enjoyed your stay with us. We are sorry that you were disturbed by the noise. Please do not hesitate to contact us before your next stay, we will be happy to help you and offer you a room on the courtyard side which is quieter. We look forward to welcoming you again.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made us feel like home. Conveniently located and super friendly staff. Would definitely recommend
Stayed 8 nights in Feb 2023
Response from Sonder on 26 Feb 2023
Thank you for your feedback, Ryan. We are delighted that you felt at home and that you enjoyed our location and our staff. Thank you again for your stay with us.

10/10 Excellent

Angela

Stayed 5 nights in Feb 2023
Response from Sonder on 1 Dec 2023
Thanks for this very nice rating, Angela. We hope to welcome you back soon.

10/10 Excellent

Doron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the stuff very helpful
Response from Sonder on 21 Jan 2023
Dear Doron, thank you so much for your feedback. It's great to know that you had such a nice time with us. We look forward to your next visit to one of our many properties around the globe.

8/10 Good

Bjorn Tore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, be aware of self-service
Very nice location, the room was nice - but took some time to get used to the self-seevice concept… bed was not made, garbage not emptied, towels not changed - unless you asked for it…
Stayed 3 nights in Jan 2023
Response from Sonder on 16 Jan 2023
Hi Bjorn Tore, your feedback is important to us. We're glad to hear you enjoyed the location and the room. However, we're sorry that your overall stay did not meet expectations. We do our best to inform our guests of our housekeeping service on-demand on our listing, and we apologize if anything was unclear. We hope to see you again at L'Atala.

10/10 Excellent

Theodore, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a wonderful trip to Paris and staying at the Atala. The property is a block away from the heart of the Champs Elysee and close to the Big Bus stop and metro as well as several top shopping and dining options. We had a room with the balcony with a stunning view of the Eiffel Tower on the sixth floor (7th in US count). Beautiful view to wake up to every morning. Also it is very quiet despite being only a block from the equivalent of Fifth Avenue. Some items to note - the water needs a little time to warm up or adjust. Our room had a ceiling leak but it was a minor inconvenience that the staff which is excellent tried to fix but couldn't while we were staying there as it looks like they need more time than we could give them. One of the elevators doesn't go all the way to the bottom but again, minor inconveniences that are made up for by a great staff and their attentiveness like the bottle of champagne they left for us one day. The breakfast is excellent as well.
Response from Sonder on 16 Jan 2023
Hi Theodore, thank you so much for your feedback and for your kind words about our staff. This will be passed on to them. We’re thrilled that you had a wonderful trip with us. We are so sorry for the problem you experienced and that we were not able to fix it during your stay. This has since been resolved. We'd love to welcome you again in the future.

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Paris, near the Champs Élysées. Staff were attentive, friendly, and respectful. Would definitely recommend for a return visit!
Response from Sonder on 14 Jan 2023
Hi Bob, thank you for your great review. We are delighted to read you had a pleasant stay with us and found especially our staff attentive and friendly. We hope to have the pleasure to welcome you back in the near future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photos don’t resemble the rooms
Came to Paris with my partner for the first time. Front desk was okay. You have to check in online through the email/app. Once we arrived the room, it did not resemble any of the photos online….room was outdated, dusty and stained furniture, handles were greasy, missing white noise box and earbuds, room was was not throughly clean. Do not get city view! Woken up throughout the night from drunk people and garbage trucks. Asked front desk to move rooms and was not accommodated. Offered ear buds to help, Btw the rooms don’t have central air, the thermostat can only be set for heat. Won’t be back for another stay, However, the location is amazing. Great for tourist to visit shopping areas and close to subway. Also breakfast buffet is okay , make sure to arrive an hour early before all the food runs out.
Stayed 4 nights in Nov 2022
Response from Sonder on 14 Jan 2023
Thank you for sharing your feedback. We’re saddened to read that your room was not up to expectations. Each room is designed and laid out differently, so the photos may vary from the room assigned. We are sorry that the room you had was not suitable for you and that we were not able to offer you another room due to unavailability. Regarding your comment about our breakfast, we will try to improve it from now on. If you decide to give us another try we would love to make it up to you.

6/10 Okay

Lorrie

Travelled with family
Liked: Staff & service
Stayed 3 nights in Oct 2022
Response from Sonder on 3 Nov 2022
Thank you for taking the time to leave a rating, Lorrie. We would love to learn more about your stay so we can work on improving this rating. Our support team is available 24/7 via phone and email.

10/10 Excellent

Daniel, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely view, great property!
Stayed 3 nights in Oct 2022
Response from Sonder on 2 Nov 2022
We're thrilled to hear you had a wonderful stay, Daniel. Thank you so much for taking the time to leave a glowing review.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable!
Stayed 3 nights in Oct 2022
Response from Sonder on 11 Nov 2022
Hi Karin, it’s so nice to hear you had a great stay. Our team in Paris loved meeting you and we can’t wait to host you again soon.

10/10 Excellent

Rachely

Stayed 1 night in Oct 2022
Response from Sonder on 2 Nov 2022
Thank you so much for the wonderful feedback, Rachely. We're thrilled you had a perfect stay at Atala. We hope to have the chance to host you again soon.

10/10 Excellent

Catharine L

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel and staff were Very nice. The area is nice as well. Would recommend
Stayed 7 nights in Oct 2022
Response from Sonder on 3 Nov 2022
We are delighted with your wonderful review, Catharine. It is great to hear that our hotel, staff and the area made your stay so enjoyable. We hope to welcome you back again soon to any of our Sonder located around the world.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Virgil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Metro and tourist sites.
Stayed 8 nights in Sep 2022
Response from Sonder on 1 Oct 2022
Thank you for reviewing your stay. We're glad you enjoyed the location and hope we can make your next stay even better.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodating. Breakfast was good and room was small but extremely comfortable. The amazing view of the effiel tower didn't hurt either :) Only minor issue was the clunky check in where you have to sign up on their app.
Stayed 3 nights in Sep 2022
Response from Sonder on 1 Oct 2022
Thank you for the lovely review, Dan. It's great to hear how much you enjoyed your stay. We look forward to your return to Paris or any of our Sonder cities.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King size bed; balcony with view'; breakfast included
Stayed 8 nights in Sep 2022
Response from Sonder on 1 Oct 2022
Hello Nicholas, thank you for your feedback. We are thrilled you enjoyed your room and the view. We look forward to welcoming you back to Pariss or any other Sonder city.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place just off the Champs Elysee
Very nice people at the front desk. Great location, but the room was tiny. Nice breakfast buffet. All for a reasonable price in Paris
Stayed 3 nights in Sep 2022
Response from Sonder on 1 Oct 2022
Hi David, we appreciate your feedback. We're glad that you had such a wonderful stay with us. We hope to see you soon.

8/10 Good

Joshua P, Bethel Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality hotel with a helpful staff! Breakfast was lovely. Two fire alarm evacuations in one night we’re exhilarating.
Stayed 7 nights in Sep 2022
Response from Sonder on 1 Oct 2022
Hello Joshua, thank you for your kind review. We are so pleased you enjoyed your stay, the staff and the breakfast. We apologize for the inconvenience caused by the fire alarm. We hope to see you in your future travel and to enjoy this vibrant and beautiful city of Paris.

10/10 Excellent

James

Stayed 3 nights in Aug 2022
Response from Sonder on 1 Oct 2022
Hello James, we're glad you enjoyed your stay with us. We would be more than happy to welcome you again on your future travel to the "city of lights"!

6/10 Okay

ping

Stayed 1 night in Aug 2022
Response from Sonder on 1 Oct 2022
Thank you rating your stay. We’d like to hear more about your experience, our support team is available 24/7.

10/10 Excellent

Sheldon

Stayed 6 nights in Aug 2022
Response from Sonder on 1 Oct 2022
Thanks for this great rating. Hope to host you again in the future.

10/10 Excellent

tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was really nice and my room was spacious and clean! The location is also well situated.
Stayed 3 nights in Aug 2022
Response from Sonder on 11 Oct 2022
We appreciate the wonderful review, Tanya. We're so glad you enjoyed the room, the cleanliness, convenient location, and the staff. We hope you will consider Sonder for any of your future travels to our cities throughout the world.

8/10 Good

Fazila

Stayed 5 nights in Aug 2022

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room with a balcony overlooking the Eiffel Tower was perfect. Bathroom was very modern and spacious . The staff was friendly and helpful
Stayed 4 nights in Aug 2022
Response from Sonder on 11 Oct 2022
We're thrilled to hear you had a wonderful stay, Denise. Thank you so much for taking the time to leave this great review.