Papago Parkway Hotels, Phoenix

"Where do I start. The room was horrible. The curtains, and bedding had wholes all over them. The sink was clogged and dirt coming up out of it. When we went to the front desk they said they would take care of it. We were there for 5 nights and no one came to take care of it. When asked if they could bring us fresh towels and clean the room daily they said they would it never happened. The bathroom door had wholes and brown stuff all over it and turned around so the lock locks from the outside. There was a homeless man and his dog sleeping around in stairwells didn’t feel safe going out by myself. There were a lot of homeless people hanging around the property. The showers were cold we had to go take showers at other places. I will not be going back to this hotel. "

"I was woken up every hour on the hour by the conjoined room next door! They just kept knocking/playing on the door all night. The TV was freezing up the whole stay. And there was nothing resolved by staff. Then on Monday they closed the water park too early."

"Property seems in update. Our building not updated yet. Pullout mattress was horrible. King bed mattress not much better. Door handle to bathroom broken. Nice staff. Pools good but limited food options. 3 out of 5."

"When we pulled out the sofa bed, it was covered in popcorn and chocolate, indicating it clearly hadn't been cleaned in some time. When we inquired about it, the front desk said that the cleaning staff had gone home already, and therefore nothing could be done. It felt like there was no effort to remedy the situation. "

"It was a great experience!"

"Yes"

"Close to restaurants "

"Clean and staff were very helpful!"

"Location was close to airport but farther away from downtown. Room was clean and comfortable. Carpets could stand to be updated or removed. Our bathroom shower door would not completely close so the water was everywhere on the floor. Parking was easy and plenty of room. Staff was excellent. "