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Reviews of Hotel Riu Plaza Panama

5 out of 5
Hotel Riu Plaza Panama
Calle 50, Urb. Marbella, Panama City, Panama

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1468 out of 2191 reviews" "
Rating 8 - Good. 481 out of 2191 reviews" "
Rating 6 - Okay. 121 out of 2191 reviews" "
Rating 4 - Poor. 49 out of 2191 reviews" "
Rating 2 - Terrible. 72 out of 2191 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Victor M, Hoogvliet Rotterdam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My review is purely as an encouragement and not as critique, beacuse i had a great time and It's a great hotel, but i think it's time to start remodeling and upgrading it to stay competitive. I stayed on the 31st floor and had an amazing view from my room. The window of my room was stained (like those old headlights on cars) from the outside and needs to be replaced. The interior needs an update, but it still worth the money I payed for it. Overall a great gotel for a very reasonable price.
Stayed 5 nights in Mar 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating to our needs and was able to assist with checking us promptly.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura, Miami

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Andrian Moises Fernandez, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Toda nuestra estancia en el RIU PLAZA PANAMÁ fue increíble, el customer service , Los restaurantes, calidad de la comida , limpieza, todo está acorde a sus 5*. Gracias a Francisco el bartender del bar Ibiza ubicado en la piscina por su excelente atención durante nuestra estancia. El hotel tiene una excelente ubicación , muy conveniente y cerca de las atracciones de la ciudad .
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Apreciado Andrian Moises FernandezEn nombre de todo nuestro equipo, nos gustaría mucho agradecerle su valoración.Para nosotros, su opinión, es de una gran importancia y nos encantaría que volviera muy pronto para poder atenderle de la manera profesional y hospitalaria, que siempre hacemos y que tanto nos caracteriza.¡Vuelva pronto!Cordialmente, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Sasha-gaye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Sasha-gaye,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the view from the hotel. You could see the entire Downtown area, as well as the water in the distance. The breakfast buffet was amazing. They had so many different things to eat. I would definitely stay here again. The property is older and had some deferred maintenance issues.
Stayed 3 nights in Mar 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Anatoliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Saskehia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

matthew

Liked: Staff & service, property conditions & facilities
Great location, amazing staff
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear matthew,Thank you for taking the time to give us your valued feedback following your stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Gamal, Aventura

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and friendly, and several of them remembered me after my first day there. Everything was comfortable and convenient, and the pool was a great way to escape the heat! Only two notes: 1 - it's not very close to a metro stop 2- the taxi service they provide is more expensive than regular taxis or ubers, fyi. But I had an amazing stay here and would go back again in a heartbeat.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Margaret,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Sabita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. We were a large group, so not afraid to walk to the many amenities in the surrounding area. The property itself is beautiful - absolutely loved the breakfast buffet. If it remained open a little later, it would be a bona fide brunch. Staff was amazing except for one small incident at the front desk, which slightly marred an otherwise amazing experience with every staff member encountered - from porters to housekeeping to concierge and wait staff. Everyone was truly fantastic. At check-in, the front desk did everything within their power to accommodate as many of the group together as possible and that was highly appreciated. All in all would most certainly return to this property, and definitely recommend.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Sabita,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: 1). Friendly staff. 2). Spacious and clean room. 3). The breakfast buffet. 4). Location. Dislikes: None
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Anil,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Marcelina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good hotel. You could tell the property is older and might need a little upgrade. The TVs were very small in the room. The AC unit was old fashioned. But we really enjoyed the breakfast buffet and the pool area and bar.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Pathfinder792301,Thank you so much for your review!It was a pleasure to have you with us. We are thrilled to know how much you enjoyed your stay, in the Hotel Riu Ocho Rios. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Beggitta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant wait to return, my stay was AMAZING.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Beggitta,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Eunice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my room and breakfast being included in the cost.
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Eunice,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

KIRBY

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Johnny Chen Lung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Raeburn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful in every way. They gave directions, changed money, supplied extra towels
Response from Online Reputation Manager on 18 Mar 2024
Dear Raeburn,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Tomie

Stayed 5 nights in Mar 2024

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay here. The room, staff, pool, food, EVERYTHING. Located near anything you could think of possibly needing.
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on 14 Mar 2024
Dear Evelyn, Thank you for being our guest and sharing your experience. We are so pleased to hear you had an enjoyable stay with us and we thank you also for recognizing our friendly service team. Your wellbeing is our priority!We hope we have the opportunity to have you as a guest again when your travels bring you back to our town.Yours Truly, Hotel Riu Plaza PanamaOnline Reputation Manager

4/10 Poor

Danielle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff were not helpful in finding places or resources inside or outside the hotel. The facility falsely advertised an airport shuttle. The business center wasn’t open all week. No blankets in the room. They rationed towels. It was just a terrible experience and I’m a frequent international traveler so I’ve seen quite a bit but this was just all around terrible.
Stayed 5 nights in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 13 Mar 2024
Dear Danielle,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below both your expectations and our standards.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Veronika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, convenient to enjoy the new and the old city!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 14 Mar 2024
Dear Veronika,Thank you very much for your positive review.We are happy to receive the feedback that you have stayed at our facility and left with great memories.In this way, we feel that you have appreciated our efforts and this is what is most gratifying about our profession.We hope you will come back very soon.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very nice hotel..
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 14 Mar 2024
Dear Peter, Thank you for being our guest and sharing your experience. We are so pleased to hear you had an enjoyable stay with us and we thank you also for recognizing our friendly service team. We hope we have the opportunity to have you as a guest again when your travels bring you back to our town.Yours Truly, Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Golda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. Breakfast was great. The dinner and cocktails can improve.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 14 Mar 2024
Dear Golda, Thank you for the lovely review!We are delighted to hear you enjoyed your time at Hotel Riu Plaza Panama! It is also fantastic you appreciated our delicious breakfast selection. The happiness and satisfaction of our guests is our top priority and for this reason your praise lets us know we are doing our job well.We do hope to host you again soon for the perfect stay you deserve.With appreciation, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Daijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the ppl are so nice they make you feel like you’re at home! I will be returning. Not to mention very affordable
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 14 Mar 2024
Dear Daijah,Thanks for your review,We have observed that you were enjoying yourself among us, which pleases us pleasantly, since it is very important that our guests value us in the way that you have done.We would love for you to come back.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

Anika, Tobago

Stayed 5 nights in Dec 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on 12 Mar 2024
Dear George,First of all, thank you for your comment and rating,We hope that you will give us another opportunity to welcome you at one of our facilities soon and, in this way, be able to offer you a better experience.We are waiting for you with open arms.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and helpful staff
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 13 Mar 2024
Dear David,We appreciate your comments, and we also appreciate that you have chosen us to spend time in our company.It is of great importance to us that our guests give us their point of view and, in this way, we can continue improving every day.We would be very happy if, in the near future, you would visit us again.Thank you very much for your evaluation.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's was excellent
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 13 Mar 2024
Dear Carol,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly!
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 12 Mar 2024
Dear Craig,Thank you very much for staying with us.It is wonderful to learn you had a nice time with us. Our aim is to please and your praise lets us know we are doing our job.We would love to have you back, Craig.Loving wishes!Hotel Riu Plaza PanamáOnline Reputation Manager

4/10 Poor

Kizzie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not impressed with hotel
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 18 Mar 2024
Dear Kizzie,Thank you for your comment,We are sorry to hear that you were not completely satisfied with the service provided.We always try to ensure that our guests leave with a strong desire to return and we can see that in your case, this was not the case.On our website you will find the wide and varied range of hotels we have available and the corresponding information for each one of them. We are convinced that you will find the one that best suits your needs.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to giving our guests. Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities
I have an excellent experience.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 12 Mar 2024
Dear Rajan,It is nice to learn we are doing a good job and it is appreciated.Thank you very much for taking the time to share your positive feedback.We look forward to welcoming you again soon.And we wish you a very happy day, Rajan!Kindest Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Yaritza Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

William, Geneseo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel all round
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 12 Mar 2024
Dear William,Your positive remark is very welcome. Thank you very much!We are very happy to read you enjoyed your time with us and we cannot wait for your next visit.Loving Greetings, William!Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast and convenient location
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 12 Mar 2024
Dear Joel,We are very grateful to read that you gave us the opportunity to prove that all the positive reviews that we have are based on the reality of our hotel and the result of the work of our lovely staff.Thank you very much!We hope to see you again very soon, Joel.Warmest Regards,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly a top-class hotel...I loved everything about it.
Stayed 4 nights in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 12 Mar 2024
Dear David,Thank you very much for your stupendous review!We count ourselves lucky for our lovely guests. It is wonderful to learn you had a nice time.We look forward to working for you again soon!Kindest Regards, David,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Hal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Impressive breakfast and executive room
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza Panamá Online Reputation Manager on 11 Mar 2024
Dear Hal,Thank you very much for taking the time to leave this fantastic review.It is for this that we work and it is very rewarding to learn you enjoyed your stay.Looking forward to seeing you again, Hal!Loving wishes,Hotel Riu Plaza PanamáOnline Reputation Manager

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful. Room was spacious and clean.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 11 Mar 2024
Dear Cynthia, Thank you for choosing to stay at Hotel Riu Plaza Panama. We are enchanted to know you had a great time and that you relished our charming hospitality. Certainly, your praises will be passed to the team. It was a pleasure to host you and we look forward to the opportunity to welcome you back in the future. Have a great day!Kind regardsHotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Alvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great dining and entertainment
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 12 Mar 2024
Dear Alvis,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza PanamaOnline Reputation Manager

8/10 Good

ANTONIO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 11 Mar 2024
Dear ANTONIO,Thank you for taking the time out to leave a review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Cristian F.

Business traveller
Liked: Cleanliness, amenities
Service
Stayed 3 nights in Mar 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Online Reputation Manager on 12 Mar 2024
Dear Gonzalo,We appreciate your words.It was a pleasure having you stay with us.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Rosy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 8 Mar 2024
Dear Rosy,Thank you for your comment,It is very gratifying to receive such positive feedback as yours. It is very gratifying to receive such positive feedback from you, so we can see that we are continuing our efforts to do our best.We hope that you will visit us again soon at one of our facilities and provide you with another 100% satisfactory experience.Yours faithfully,Hotel Riu Plaza PanamaOnline Reputation Manager

10/10 Excellent

Shamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo, Miami

Stayed 7 nights in May 2023