Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Recently was my second time staying at the Pelican and it was nothing short of a beautiful hotel. We stayed in room 901 after seeing pictures online we specifically asked for the room. However the second night into our stay, the bed in one of the rooms collapsed underneath us. The next morning we promptly went to report the incident, without demise the young lady at the front reassured us that a gentlemen will look at it after our stay. Our trip comes to an end and we receive a damage charge for 300 DOLLARS. We quickly call the establishment assuming it must be a mistake and we are told that the charge is for the bed that broke down underneath us. It is completely unacceptable that we were charged for something completely out of our hands, something we REPORTED IMMEDIATELY, something that inconvenienced us during our stay because the bed was not sleepable. We made no fuss about the bed not being usable, not being sufficient for our stay. Management is not understandable and not accountable. It is so disappointing that I was one of those people who raves about this place and get now I will not be returning.