The check in process was terrible. We arrived on Friday before memorial day. Check in starts at 4:00. For a line of approx 30 people, they had 2 agents. At one point both clerks were tied up with problem reservations for more than 20 minutes, There was an empty workstation at the counter. Why not let a manager handle the problems and not make the rest of us wait? I was in line to check out for over an hour. There was always a several minute wait for the elevators. Management said they are going to be upgraded, but the owners say they have been slow for years. The unit was rather run down. The carpet was filthy with traffic trails and large spots throughout the unit, the walls had several repaired places that were obvious because the paint was off by several shades. The furniture on the balcony was so rickety that you had to put it against the wall or it would tip over. When i complained about the carpet, they offered to have someone clean them the next morning and cautioned me that the carpet would be damp. After they cleaned them, rhe carpets were so wet that i had to put towels at the edge of the tile floors to prevent slipping. When I left Sunday morning the carpets were still damp. The resort advertised several amenities, but when asked about them, the only info they had was a laminated sheet at the desk, nothing in room, online, or as a handout. This was advertised as a very nice place, but i have had better accomodations at many economy hotels