Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Hi this is a review on Emerald Coast destinations. We have rented a room condo for five years and our daughters renting a room for four years so that’s 9 rooms we’ve gotten over the past 5 years. We usually book early get the best price and secure a room. this year we booked it in January and by April the room rate had dropped $800 for the same rooms in the same complex Ocean Ritz, so I tried to notify Emerald Coast by email and by phone call and when I call them, they say you have to email Emerald Coast Panama so I did several times 3 to 4 weeks.. a month later they finally emailed me back and said they couldn’t do anything about the price. I said if you had emailed me back when I contact you the first time I could’ve canceled for $400 and rebooked and saved $600, all he said is oh do you want to cancel? I said no so there’s no loyalty on being a returning customer. we love the ocean ritz condos. never had a problem with emerald distinctions, but never needed them after we arrived.. with that being said, the room we stayed in had many many issues. No cable box in one of the bedrooms call them. They said we had to go the owner. Well you don’t have a number to the owner.. maintenance guy said contact emerald coast destinations, so we never got that issue fixed. The front door wouldn’t lock, the microwave wouldn’t work, bathroom doors wouldn’t latch, The bedroom door wouldn’t latch, broken wicker chair out on the patio, the microwave wouldn’t work half the time, dishwasher had a tray broken on top, the sink sprayer leaked, so we survived and lived with everything wrong with the unit cause we’re there for the city and the beach. We love Panama Beach just disgusted with a Emerald Coast destinations, and for the room we stayed in.. and for being loyal customers, we booked early to get the best price in the best spot the week before we left they still had availabilities in rooms for $2200