BBQ/picnic area

Reviews of Super 8 by Wyndham Indio

2.5 out of 5
Super 8 by Wyndham Indio
81753 Highway 111, Indio, CA

Reviews

6.0
Rating 10 - Excellent. 194 out of 1037 reviews" "
Rating 8 - Good. 229 out of 1037 reviews" "
Rating 6 - Okay. 195 out of 1037 reviews" "
Rating 4 - Poor. 179 out of 1037 reviews" "
Rating 2 - Terrible. 240 out of 1037 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jill

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bottom of the barrel. Way over priced for what it is. Pictures look way better than a tual
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jill, We appreciate your feedback and regret to hear that your experience did not meet your expectations. We encourage guests to reach out to management directly with any concerns during their stay to ensure a comfortable visit. Thank you for sharing your thoughts with us.

2/10 Terrible

Justin

Business traveller
Disliked: Amenities, property conditions & facilities
Very unprofessional
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Justin, We're sorry to hear about your experience and appreciate your feedback. We aim to provide a high level of professionalism and will address this matter internally for improvement. Thank you for bringing this to our attention and we hope you consider staying with us again in the future.

2/10 Terrible

Kamal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kamal, We appreciate you choosing to stay with us and hope you had a pleasant visit overall. If there were any concerns during your stay, please feel free to reach out to us directly so we can address them accordingly. Your feedback is valuable to us in our continuous efforts to improve our guests' experiences.

4/10 Poor

Arleen, Santa Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was dated dirty and didn’t feel safe
Stayed 1 night in Feb 2024
Response from Manager on 24 Mar 2024
Hello Arleen,We appreciate your feedback and will address the concerns you've raised with our team for further review. Your safety and comfort are our top priorities, and we take all feedback seriously to improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Jennifer,We are thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us.

8/10 Good

Sameer

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sameer, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

julio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 4 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello julio,We are delighted to hear that you had a positive experience with our customer service. Your satisfaction is our top priority, and we strive to ensure every guest feels valued during their stay. Thank you for sharing your feedback with us!

4/10 Poor

Bernard

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Bathtub needs some plumbing work, overall not very clean
Response from Manager on 9 Mar 2024
Hello Bernard,We appreciate your feedback regarding the bathtub and cleanliness of your room. We encourage guests to reach out to our management directly with any concerns for immediate assistance and resolution. Thank you for bringing this to our attention.

6/10 Okay

Kris

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. The furniture was a little dated, but the price was great.
Stayed 4 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Kris, We appreciate your kind words about our staff. Our rates are designed to offer value to our guests. Thank you for sharing your feedback with us.

2/10 Terrible

william

Disliked: Cleanliness, amenities, property conditions & facilities
All the gates were locked so our Uber driver couldn't get out without turning around. It made us feel unsafe. Will not stay there again.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello william, We are sorry to hear about your experience. Your feedback is valuable, and we encourage guests to contact management directly to address any concerns. We appreciate you bringing this to our attention for further review.

8/10 Good

stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower water control did not work....air conditioning controls did not function.....door handle broken. What a joke.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello stephen, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our future guests. Thank you for sharing your concerns with us.

6/10 Okay

Douglas, Encinitas

Business traveller, Travelled with partner
The breakfast was basically non-existent. There were a few cereals and 2 jugs of unopened juice. Maybe they hadn't setup yet, but it was 6:30. The faucet in my room was loose and it could have been cleaner. For the price, I was really disappointed. I could have paid a lot less and received the same thing. There was a brand new tv but it doesn't make up for the price and the lack of breakfast that was supposed to be available.
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Douglas, We're sorry to hear about your experience. We encourage guests to reach out to the hotel management directly with any concerns to ensure they're addressed promptly. We appreciate your feedback as it helps us make improvements in our service and amenities to meet our guests' expectations.

6/10 Okay

Regent

Travelled with family
Liked: Staff & service
Rooms are a little run down. A lot of what felt like transients staying there. Wasn’t always a safe feeling. The staff was nice the price was nice. Pool area was run down and weeds all over. It could easily with a little effort be a lot nicer. Not sure I would stay again until things changed.
Stayed 4 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Regent, We appreciate your feedback and will take it into consideration for future improvements. Our team strives to provide a welcoming environment for all guests. We're glad you found our staff friendly and the price agreeable. We apologize for any inconvenience regarding the pool area and room conditions. Your concerns will be shared with the appropriate departments for review and enhancements.

8/10 Good

Marie, London

Travelled with group
Liked: Cleanliness, staff & service
Most of the room was clean, I could only grumble over two water stained lamp shades and a remote with no back to it and the swimming pool was not kept as it had leaves in the water, clearly not being used or taken care of. However, the staff were very friendly and offered great customer service. There was limited facilities outside of the hotel that was walking distance. To feel safer I would suggest doing as I did and taking a room on the first floor, they have a lift so no lugging your suitcases up stairs.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Marie, We appreciate your feedback and are pleased to hear you enjoyed our friendly staff and customer service. Your comments about the room conditions and swimming pool maintenance have been noted for our improvement. Staying on the first floor for convenience is a great tip, and we're glad you found our elevator convenient for your luggage. We hope to welcome you back for a better experience in the future.

4/10 Poor

Jeremy

Disliked: Staff & service, property conditions & facilities
Room unclean, cigarette butt left on the floor, unit extremely outdated and rough, microwave was disgusting. Not even close to being with $100 , more like a 50$ room.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Jeremy, Thank you for sharing your feedback with us. We value your input and will address the cleanliness concerns mentioned. Our team continuously strives to enhance our guests' experiences. Your comments will be shared with the relevant departments for further review and improvement.

10/10 Excellent

charmaine

Liked: Property conditions & facilities
Really quiet area easy to get ahold of staff for help
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello charmaine, We're glad to hear you found our location peaceful and our staff attentive to your needs. Our team is always here to assist guests promptly. Should you have any future inquiries or require assistance, please do not hesitate to reach out to us directly.

2/10 Terrible

Karla, Mesa

Stayed 3 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Karla, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us with any specific feedback you have from your stay so we can address it accordingly. We value your input and hope to welcome you back in the future for an improved stay.

6/10 Okay

Ella

Stayed 4 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Ella, We appreciate you choosing our hotel for your stay and we hope you had an enjoyable time with us. If there were any areas that fell short of your expectations, please do not hesitate to contact us directly so we can address them promptly. We look forward to welcoming you back in the future for an even better experience.

4/10 Poor

Sasha, Chandler

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. But other than that, I do not recommend staying here. It has a general bad vibe and the rooms are dirty. Pillow cases had hair on them, bathroom was grimy, stains on the wall. It is also very noisy from outside traffic.
Stayed 2 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello Sasha,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any dissatisfaction you experienced during your stay. Our team takes cleanliness seriously and we will address your concerns with the relevant departments. We regret any inconvenience caused by external noise. We strive to provide a comfortable environment for our guests and appreciate your input.

2/10 Terrible

Timothy

Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Timothy, We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to reach out to us directly so we can personally address any issues you encountered. We strive to provide exceptional service to all our guests and would appreciate the opportunity to make it right.

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 4 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello John,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you enjoyed your time with us. We strive to provide excellent service and a comfortable experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team. We hope to welcome you back again soon!

2/10 Terrible

Rey

Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Rey, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and would appreciate it if you could reach out to us directly so we can address any issues you may have encountered. We strive to provide a great experience for all of our guests and would like the opportunity to make things right.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Vicki,We're thrilled to hear that you had a fantastic experience during your stay with us! We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Jeni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very nice
Stayed 3 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello Jeni,Thank you for your kind words about our staff. We're delighted to hear that they provided you with a pleasant experience during your stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Diane

Travelled with partner
Disliked: Amenities, property conditions & facilities
The breakfast that was offered is not what was listed. Property really run down since our last stay though it was clean and staff nice. Also purportedly smoke free but reeks of smoke
Stayed 2 nights in Dec 2023
Response from Manager on 6 Dec 2023
Hello Diane, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the discrepancy in the breakfast options and the condition of the property since your last visit. We appreciate your kind words about our clean rooms and friendly staff. Our team will address the odor concern to ensure a more pleasant environment for all guests. Please feel free to reach out to our management team for any further assistance.

2/10 Terrible

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello David,We're sorry to hear that your experience fell short of your expectations. We would appreciate it if you could reach out to the hotel directly to share any specific feedback you may have, as this will allow us to address the issues raised and improve for future guests.

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Mark, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

6/10 Okay

ADRIAN

It was ok
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello ADRIAN, Thank you for taking the time to share your experience with us. We value all feedback, whether positive or constructive. If there are any specific areas that you feel we could improve upon, we'd appreciate hearing about them. We hope to have the opportunity to welcome you back in the future for a truly exceptional stay.

2/10 Terrible

Patricia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Patricia, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will use it to improve our services. Please feel free to reach out to our management team directly with any further concerns.

10/10 Excellent

Eric

Stayed 3 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello Eric,Thank you for sharing such a positive review! We are delighted to hear that you had such an exceptional stay with us. We strive to provide the highest level of service and it is wonderful to know that we exceeded your expectations. We greatly appreciate your feedback and look forward to welcoming you back soon.

8/10 Good

Roberto Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Roberto Ulises,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Margarita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room but short iwith pillows. Neck pains
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Margarita,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the room and apologize for any discomfort caused by the pillows. Our team will take this into consideration for future improvements. Please don't hesitate to reach out to us directly for any assistance you may need in the future.

2/10 Terrible

Herlinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Herlinda, We apologize for any issues you may have experienced during your stay with us. Please provide more details about your concerns so we can address them appropriately.

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for the last night of the Power Trip 2023 weekend and were impressed by the staff. Room was clean but very dated. It’s a convenient location for Polo Field festivals apparently as they have their own shuttle and also get a food truck to set up after the festival each night. The shuttle from this location is great and definitely beats the long walk in from the rideshare area. Really found all the staff at this hotel tried hard to be accommodating and caring.
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Kim, Thank you for your feedback! We appreciate your kind words about our staff and convenient shuttle service. We will make sure to share your comments with the team. We understand your concerns about the dated room and will take note of it for future improvements. We

4/10 Poor

Kristina

Stayed 1 night in Oct 2023
Response from Manager on 7 Nov 2023
Hello Kristina, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We value your input and strive to improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

Tracy

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Tracy,We appreciate you taking the time to share your feedback. We apologize if your experience fell short of your expectations. We strive to provide the best possible stay for all our guests and we regret any inconvenience you may have encountered. We encourage you to reach out to our management team directly to further discuss your concerns. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Amith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was kind and understanding.
Stayed 3 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Amith,Thank you for your feedback! We appreciate your positive comment about our manager's approachability and understanding. We always strive to provide excellent service to our guests.

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, the only thing they did was make the bed, did not even change our sheets. Left a dead cockroach under the desk after being asked to clean it. No batteries in safe. Bad customer service, seemed like they did not care at all
Stayed 4 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Katrina,We apologize for the cleanliness and service issues you experienced during your stay. This is not the level of service we strive to provide. Your feedback is important to us and we will address these concerns with our staff to ensure a better experience for our guests in

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Dear Guest,Thank you for your exceptional rating! We're thrilled to hear you had such a remarkable experience with us. We hope to welcome you back soon for another incredible stay!

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect straight shot to the Empire Polo Club! The room was spacious and even had a patio too! I plan to stay there again if there's another event there!
Stayed 4 nights in Oct 2023
Response from Manager on 13 Oct 2023
Hi Andrew,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 Good

Shara

Travelled with group
Liked: Cleanliness, staff & service
The hotel has been under new hotel management since April 2023. Many of the complaints on previous reviews have been corrected. This was my first time at a multi-day festival at the Empire Polo Field fairgrounds. I was very nervous about my three-night stay at this location due to online reviews. The rooms are clean, comfortable, well lit, and safe. If you are looking for luxury, you will have to look elsewhere. If you are looking for a comfortable, budget friendly hotel near the Empire Polo Field this is the perfect spot. The rooms are spacious, the showers have hot water, the staff is friendly, and the facility is close to the venue. We were very happy with our three-night stay!
Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Shara,Thank you for choosing our hotel for your recent multi-day festival experience! We're thrilled to hear that you found our rooms clean, comfortable, and well-lit. Our team takes pride in providing a friendly and safe environment for our guests. We appreciate you bringing this to our attention.

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Fernando,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again in the future.

8/10 Good

Shara

Travelled with group
Liked: Cleanliness, staff & service
The hotel has been under new hotel management since April 2023. Many of the complaints on previous reviews have been corrected. This was my first time at a multi-day festival at the Empire Polo Field fairgrounds. I was very nervous about my three-night stay at this location due to online reviews. The rooms are clean, comfortable, well lit, and safe. If you are looking for luxury, you will have to look elsewhere. If you are looking for a comfortable, budget friendly hotel near the Empire Polo Field this is the perfect spot. The rooms are spacious, the showers have hot water, the staff is friendly, and the facility is close to the venue. We were very happy with our three-night stay!
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Shara,Thank you for choosing our hotel for your festival stay! We're thrilled to hear that our clean and comfortable rooms, friendly staff, and convenient location near the venue met your expectations. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Michael,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Suited my needs. Great staff, convenient location. Nice room. Would stay here again
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Sheila,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and also our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 Terrible

Eleanor

Travelled with partner
Disliked: Amenities
Overall - don’t stay here
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Eleanor, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Please do come see us again.

10/10 Excellent

Raul

Stayed 1 night in Aug 2023
Response from Manager on 16 Sept 2023
Hello Raul,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond to make our stay a positive one.
All the staff from the desk to the cleaning staff had been just wonderful and supplied us with everything we have needed & they have gone above and beyond to make our stay a positive one .
Stayed 4 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Tracey,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Terrible

Trinidad

Disliked: Cleanliness, staff & service, property conditions & facilities
Inspected sheets there were stain also notice little bugs on the sheets & - hairs .. got my family and left .. did not really care about my Money I just won't go there any more .
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Trinidad, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super 8 is handling my situation as I had hoped!!
The Super 8 has been extremely helpful when there was a big mistake with bookings and they are promptly making things right so I’m able to rest easy for the rest of my stay here. 😀
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Tracey,Thank you for your review and comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.