Outdoor pool, open 6:30 AM to 11:00 PM, pool umbrellas, pool loungers

Reviews of Towneplace Suites by Marriott Boca Raton

3 out of 5
Towneplace Suites by Marriott Boca Raton
5110 Nw 8th Ave, Boca Raton, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 338 reviews" "
Rating 8 - Good. 109 out of 338 reviews" "
Rating 6 - Okay. 46 out of 338 reviews" "
Rating 4 - Poor. 17 out of 338 reviews" "
Rating 2 - Terrible. 25 out of 338 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Clifford

Travelled with partner
Liked: Cleanliness, staff & service
Cons: Interior is dated. Outdoor pool is not heated. Sloppy room paint job. Pros: Room was generally comfortable and clean. Whatever you need is provided. Staff is great, professional and courteous. Convenient to shopping and Highway.
Stayed 15 nights in Feb 2024

4/10 Poor

Shmuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beds are not comfortable strong smell in the room
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Staff & service
The staff was very helpful and friendly but the pool was never clean and there was no safe in the room
Stayed 7 nights in Feb 2024

6/10 Okay

Karen, Easthampton

Liked: Staff & service
The breakfast was actually at the hotel next door, and was not very good
Stayed 5 nights in Feb 2024

8/10 Good

Bradley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Shannon - OPS Manager on 23 Jan 2024
Thank you for your review. We hope to earn your loyalty once again.

6/10 Okay

Nitika, Modesto

Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from Shannon - OPS Manager on 23 Jan 2024
Thank you for your review. We hope to earn your loyalty once again.

4/10 Poor

Erica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are out of date and dirty and stained.
Stayed 5 nights in Jan 2024
Response from Shannon - OPS Manager on 13 Jan 2024
Thank you so much for your comments. We hope to earn your loyalty next time you are in the area again.

10/10 Excellent

lesley

Travelled with family
Disliked: Amenities
this building has cery little but can use facilities next door at springhill suites which is much better! breakfast, pool, nicer building, more people, more like a real hotel but this building has 2-bedroom suites which is great where as the other hotels do not usually offer that. Problem is the 2 bedroom suite only has a queen bed which it should have two full beds! The living room has a sleeper sofa but still they should put more beds in the 2nd bedroom!
Stayed 2 nights in Dec 2023
Response from Shannon - OPS Manager on 9 Jan 2024
Thank you so much for your response! We look forward to seeing you again soon!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfasts. The large fridge and kitchenette made it possible to purchase and store food for the holiday when the stores were closed.
Stayed 3 nights in Dec 2023
Response from Shannon - OPS Manager on 9 Jan 2024
Thank you so much for your response! We look forward to seeing you again soon!

2/10 Terrible

Elyscha

Stayed 2 nights in Jan 2024
Response from Shannon - OPS Manager on 9 Jan 2024
Thank you for your response. We appreciate your comments and will look into them accordingly. We hope that next time you are in the area, you will give us the opportunity to earn your loyalty again.

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the location makes this a wonderful place to stay
Stayed 1 night in Nov 2023
Response from Shannon - OPS Manager on 6 Jan 2024
Thank you so much for your positive comments! We truly appreciate the feedback and look forward to seeing you next time!

2/10 Terrible

Adria

Stayed 7 nights in Dec 2023
Response from Shannon - OPS Manager on 1 Feb 2024
Thank you for your feedback. We are sorry to hear that your stay was not to your expectations.

6/10 Okay

Andrew Francis Flint

Stayed 5 nights in Dec 2023
Response from Shannon - OPS Manager on 18 Dec 2023
Andrew, I am so sorry you did not enjoy your stay. We hope that with upcoming improvement plans, we can earn your loyalty once again.

2/10 Terrible

Aspen

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shannon - OPS Manager on 18 Dec 2023
Aspen, I am so sorry you did not enjoy your stay. We hope that with upcoming improvement plans, we can earn your loyalty once again.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to find
Stayed 1 night in Dec 2023
Response from Shannon - OPS Manager on 5 Dec 2023
Thank you so much for your kind words! We truly are delighted that you have enjoyed your stay! We hope to see you again soon!

8/10 Good

Linsay

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Shannon - OPS Manager on 29 Nov 2023
Thank you so much for your review. We look forward to seeing you again soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are what made my stay at this hotel an excellent one. Front desk clerk Lorenzo made certain my family and I had a wonderful and comfortable stay during our vacation. I commend Lorenza in particular for his professionalism and courtesy. As a result, this hotel is highly recommended in my books.
Stayed 4 nights in Nov 2023
Response from Shannon - OPS Manager on 29 Nov 2023
Thank you so much for your review. We look forward to seeing you again soon!

10/10 Excellent

Raymonde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel is very friendly and always ready to assist you. The lobby is sparkling and well equipped with all the amenities. This hotel is located in a very safe town. Most of all the train to the three majors airports are 5 minutes away from the hotel and if you have just a carry on, you can walk to the stations 🚉 and also, take the bus to go to the beautiful Tow Center of Boca Raton to shop, relaxing and eating.
Stayed 15 nights in Nov 2023
Response from Shannon - OPS Manager on 29 Nov 2023
Thank you so much for your review. We look forward to seeing you again soon!

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and Filthy Hotel
The facility smells, the room they first assigned to us was have multiple stains in the carpet. We called front desk and told them. They then give us another room. Another room the same. We ending up checking out the following morning. We check in very late I slept on the swivel chair my friend ending up sleeping on the bed coz there’s only one swivel chair the sofa bed has stains also. And the room are smelly. The room we paid are 2 bedrooms suite expensive and not worth it on what you are paying. It’s dirty and very filthy. We complained and they said they refusing yo refund us. We didn’t even stay there for 12 hours because we ending up moving to another Marriot. The worse Marriot I ever stayed with. Department of Public health needs to inspect this hotel.
Stayed 6 nights in Nov 2023
Response from Shannon - OPS Manager on 19 Nov 2023
Good day Jennifer, I am truly sorry that you had a bad experience with us at TownePlace Suites. We are looking into your comments and seeing how we can improve going forward.Thank you again for reaching out to us. We hope to earn your loyalty in the future.

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Meh. The property was under renovation (painting), and all in all looked like it needed an overhaul. The carpet in our unit should be changed out. The staf. Was super nice and helpful - so no complaints there.
Stayed 3 nights in Oct 2023
Response from Shannon - OPS Manager on 11 Oct 2023
Thank you David for your comments. We have actually started to replace all of the carpets in the hotel beginning today! We are currently undergoing new management, myself included as new to the team. We have a lot of beautification projects in the works. We hope the next time you are in the area, you will see quite the change and we can earn your loyalty once again!

10/10 Excellent

Heather

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property appears to be under repairs/upgrades.
Stayed 2 nights in Oct 2023
Response from Shannon - OPS Manager on 10 Oct 2023
Yes Ms. Heather! We are definitely doing are best to get out some need beautification projects! We hope to see you again soon!

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Shannon - OPS Manager on 1 Oct 2023
Thank you so much for letting us know the details of your stay. We are truly sorry for your experience. Please know that we are looking into everything stated so that they may be addressed. Your thoughts are important to us. We hope that the next time you are in the area, you will come out and give us a try once again so we can earn your loyalty.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very gracious and helpful. Thank you.
Stayed 28 nights in Aug 2023
Response from Shannon - OPS Manager on 19 Sept 2023
Thank you so much for your comments! We truly appreciate your thoughts. We hope that the next time you are in the area, you will stay with us again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 stars
4.5 stars The hospitality is amazing. but miss Latoya and miss Porcha went above and beyond.... the hotel is clean, bug free quiet... breakfast was great with an awesome variety. Coffee 24/7.... pet friendly dogs have a large grass field to run. Very convient for on and off the highway. The only downside is every time we left the room the keys stopped working and had to be reprogrammed extremely inconvenient..... And the sleeper sofa needs to be updated
Stayed 4 nights in Aug 2023
Response from Mohammed on 4 Sept 2023
Hello, and thank you for your feedback, hope to see you again.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Best place
I love the place. Huge. The beds were uncomfortable. Other then that it was amazing
Stayed 6 nights in Jun 2023
Response from Mohammed on 4 Sept 2023
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Andrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mohammed on 4 Sept 2023
Thank 'you , and we hope to see you again.

10/10 Excellent

Dang Khue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean hotel.
Stayed 3 nights in Aug 2023
Response from Mohammed on 14 Aug 2023
Thank you, for your feedback hope to see you again.

8/10 Good

David

Stayed 7 nights in Jul 2023
Response from Mohammed on 14 Aug 2023
Hello, DavidWe are glad you enjoyed your stay with us and hope to see you soon.

8/10 Good

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Mohammed on 22 May 2023
Thank you, for your feedback hope to see you again.

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in May 2023
Response from Mohammed on 22 May 2023
We are glad you enjoyed your stay, hope to see you soon.

10/10 Excellent

Nishikant, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 5 nights in May 2023
Response from Mohammed on 15 May 2023
Thank you for your feedback and we are glad you enjoyed your stay, hope to see you again.

10/10 Excellent

Raymonde

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this property are excellent 👌 From the front desk staff through their maintenance staff their greeting is contagious. They make you feel so welcome and make sure that even busy with other people they'll find a way to acknowledge you 💯 and great you.
Stayed 2 nights in Apr 2023
Response from Mohammed on 10 May 2023
Thank you for your feedback, and we all hope to see you again.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very nicely located near the main Yamato Street but it is also very quiet and comfortable beds I really relaxed and enjoyed my stay
Stayed 3 nights in May 2023
Response from Mohammed on 9 May 2023
Thank you, and hope to see you again.

8/10 Good

Meryl

Travelled with family
Liked: Cleanliness
walls are paper thin. bed was too soft. location was good. breakfast was very good.
Stayed 2 nights in May 2023
Response from Mohammed on 8 May 2023
Thank you and hope to see you again.

6/10 Okay

Jesse

Stayed 8 nights in Apr 2023
Response from Mohammed on 22 May 2023
Thank you, Jesse, can you share please your stay with us?

10/10 Excellent

AnnMarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mohammed on 17 Apr 2023
Thank you, and hope to see you again.

8/10 Good

Bryan

Stayed 6 nights in Apr 2023
Response from Mohammed on 30 Apr 2023
Thank you and hope to see you again

10/10 Excellent

alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2023
Response from Mohammed on 30 Apr 2023
Thank you for your feedback

8/10 Good

Ernesto, Miami

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Mar 2023
Response from Mohammed on 17 Apr 2023
Glad you enjoyed your stay and hope to see you again.

2/10 Terrible

Cherlyne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Nothing, bad services. 0 cleaning .
Stayed 10 nights in Mar 2023
Response from Mohammed on 14 Apr 2023
Hello, can you please share your experience with us?Thank you

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were extremely friendly and helpful.
Stayed 5 nights in Mar 2023
Response from Mohammed on 20 Mar 2023
Thank you for your feedback and we hope to see you again.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2023
Response from Mohammed on 20 Mar 2023
Thank you for the positive feedback, we hope to see you again.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Mohammed on 20 Mar 2023
Dear Kelsey,Thank you for your feedback, and we hope to see you again.

8/10 Good

Guerline, LAKE WORTH

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy. The only bad thing was the room smelled of smoke.
Stayed 2 nights in Mar 2023
Response from Mohammed on 14 Mar 2023
Thank you for your feedback, and hope to see you again.

8/10 Good

Ning

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kitchen is very convenient. Building is a bit old so needs upgrades, esp. bathtub splashing water no matter how careful. Window covering not securely attached. No USB charging port like most other hotels. So far met our needs.
Stayed 2 nights in Mar 2023
Response from Mohammed on 13 Mar 2023
Dear Ning, thank you for your feedback. hope to see you again.Regards,

8/10 Good

Errol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet & a convenient location .Very dissatisfied that housekeeping was NOT done daily
Stayed 4 nights in Mar 2023
Response from Mohammed on 13 Mar 2023
Thank you for your feedback, have you requested to have housekeeping service every day, or was it mentioned to you when you checked in? Please let me know.Regards,

8/10 Good

Gail, Pleasanton

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very nice. Our room didn’t seem very clean. The doorknob looked like it was going to fall off. No shower fan, bathtub was worn to a point of almost exposing the cast iron. The TV was on an end table in the middle of the room. Walls are thin. Between a dog barking, a woman in an argument on the phone, and the train under our window it was a couple rough nights. The breakfast was okay. Prepackaged egg bites, sausage, cereal, make your own waffle. Not what I expected for $300 (with taxes) a night.
Stayed 2 nights in Mar 2023
Response from Mohammed on 6 Mar 2023
Dear Gail,Thank you for your feedback, your concern will be shared with the leadership team to correct the issues.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you need a no frills room I guess this will work. Some family I was with checked in and checked out immediately when they opened the couch to find a blood stain. The couch(which opens to a bed” is ridiculously uncomfortable. I would never recommend or stay here again unless you have a dog and have no other choice.
Stayed 3 nights in Feb 2023
Response from Mohammed on 20 Feb 2023
Thank you for your feedback the issue will be shared with housekeeping to fix the issue.

2/10 Terrible

Carol

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
this property needs to be renovated
Stayed 3 nights in Feb 2023
Response from Mohammed on 20 Feb 2023
We are working with the corporate office regarding your concern.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 2 bd suite for my business partner and I. It was convenient to have a small kitchenette since we got in late around 1am and there was no restaurants open. We were able to get microwaveable and oven prepped meals in the lobby and cook them in the room. We hung out in the living room and the pool deck to catch up and on work and personal and the staff was friendly and non-invasive. Even though it is a little dated, everything was clean and well run. The hot breakfast in the morning with sausage and eggs and much more won’t knock your socks off, but it’s free and convenient and there were plenty of place to sit and eat and get ready for our busy day.
Stayed 2 nights in Feb 2023
Response from Mohammed on 10 Feb 2023
Thank you for your feedback and hope to see you again.