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Reviews of Haka Lodge Bay of Islands - Hostel

2 out of 5
Haka Lodge Bay of Islands - Hostel
76 Marsden Road, Paihia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 79 out of 120 reviews" "
Rating 8 - Good. 36 out of 120 reviews" "
Rating 6 - Okay. 2 out of 120 reviews" "
Rating 4 - Poor. 1 out of 120 reviews" "
Rating 2 - Terrible. 2 out of 120 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth, Wellington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uptodate and secure facilities, in a modern building with lift access. Well stocked except for a clean towel which I would have appreciated.
Stayed 1 night in Apr 2024
Response from Haka Lodge Bay of Islands on 14 Apr 2024
Thank you for your review.

8/10 Good

Deann

Liked: Cleanliness, staff & service, amenities
Had a fantastic stay, nice private curtains in dorm but my one qualm was the bed was very hard and the room was hot, making for an uncomfortable sleep. Other than that I loved the hostel
Response from Haka Lodge Bay of Islands on 14 Mar 2024
Kia Ora Deann,Thank you for your feedback, it was a pleasure having you stay with us.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. A calm and clean place. Only thing I can think to complain about is the shower pressure. One time it was fine, then the next time it was barely a dribble, despite no one else using the showers at the same time. Otherwise was a perfect stay.
Stayed 1 night in Feb 2024
Response from Haka Lodge Bay of Islands on 7 Mar 2024
Kia Ora,Thank you very much for your review.

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Haka Lodge Bay of Islands on 7 Mar 2024
Thank you very much for your review.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Haka Lodge Bay of Islands on 7 Mar 2024
Thank you very much for your review

8/10 Good

Warren

Stayed 3 nights in Dec 2023
Response from Haka Lodge Bay of Islands on 7 Mar 2024
Thank you very much for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Haka Lodge Paihia on 3 Dec 2023
Hi thank you so much for your kind review. We are glad that you enjoyed your stay.

8/10 Good

AMANDA

Travelled with group
Liked: Staff & service, amenities
It was my first time in a very long time in a back packers sharing all common areas. I feel a cleaner should be on hand to clear the areas left messy by alot of people with low cleanliness standards. The kitchen shared equipment needs to be update ie fridges & cupboards. The room I shared was stuffy with no windows and a noisy air vent humming all night so this was uncomfortable. A lovely senior staff member helped with our non working room facilities. Air con should be in every room esp with 2 or more people sharing. The view and location was amazing. Linen clean and comfy beds. I would request a room with windows next time. As we were on a road trip parking was an issue when unpacking our personal effects. possibly obtaining a few spaces in the back of the complex would be convenient. all in all a pleasant 2 day stay.
Stayed 2 nights in Oct 2023
Response from Haka Lodge Paihia on 3 Dec 2023
Hi there Amanda, thank you for your review. We are working to improve our kitchen facilities. Paihia is such a lovely quaint little town that unfortunately has very limited parking for the whole of the township. If you ever return, we would love to explain parking to you to make it a smoother arrival and departure experience.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Oct 2023
Response from Gillian and the Haka team on 20 Oct 2023
Thanks Christine! We're pleased you enjoyed our million dollar views :-)

10/10 Excellent

C A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from HAKA reservation Team on 11 Jun 2023
Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust. We’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all about location and staff here, particularly Gillian. (And, they answer their phone!) She was extremely helpful, professional, and kind. It's thanks to her and her knowledge of the North Island that I found some cool spots to hang out in. The kitchen and common room have a beautiful (although somewhat obstructed) view of the ocean, and are spacious. There were enough showers to go around, although I think some additional common toilets could be added--two per gender weren't enough. I stayed in a private room two nights and a dorm for one. Both were comfortable stays. When I moved to the dorm, I was worried about noise as it was right next to the common areas. But staff were good about closing the door at 10:30pm. Some hooks or additional racks would be handy in the private room bathrooms. I would have no hesitation in recommending this property.
Response from Gillian on 3 May 2023
Kia ora Jacqueline,Thank you so much for your wonderful review of your stay with us - we love great feedback, and we're always looking for ways to improve, too!I hope the rest of your travels were fantastic, and all the best for the future,Nga mihi (kind regards)Gillian & the Haka Paihia team

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and functional. Well suited to a young person/people. I did feel I get get better value for money by spending a little bit more and staying else where.
Stayed 1 night in Apr 2023
Response from Reservations Team on 23 Apr 2023
Kia Ora Peter,We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Bay of Islands

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Relaxing seaside hostel
The hostel was very friendly and safe. There was a fantastic lounge area that we used for cooking and leisure time. The view was beautiful and they let us leave our large bags in a locked room and use the bathroom and facilities after we checked out (while we waited for the bus). It was very clean and the only negative is that the shower door didn't hang completely straight. I would definitely book again!
Stayed 3 nights in Feb 2023
Response from Reservations Team Haka Lodge Bay of Islands on 22 Mar 2023
Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Bay of Islands

2/10 Terrible

Vaibhav

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The uniqueness of property is its location bang opposite to shore. Staff is very helpful, resourceful and kind. Unfortunately, room allotted to me had no window or air duct. It was a bright shine warm day and temperatures were in early 30s. Inside room temp was hot & humid. I spent almost till 11:30 in dining area so that inside room temp is bearable and once you are so tired and sleepy you do not feel anything around. Same was complaint from other guests. Rooms have no air duct or window. Fans were also average at least coolers would have somehow helped. But other than this drawback everything else is super cool.
Stayed 1 night in Jan 2023
Response from Haka Lodge Paihia on 26 Jan 2023
Kia ora Vaibhav, Thank you for taking the time to share your review, We are glad that you liked the location, we are aware that the heat can be challenging for some and we are working on what can be done to cool the property down.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hostel and in a very good Location
Stayed 1 night in Jun 2022
Response from Haka Lodge Paihia on 28 Jun 2022
Kia ora Samantha, Thank you for taking the time to share your review, We are glad you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Dinesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2022
Response from Tayliah on 31 Jan 2022
Kia ora Dinesh, Thank you for taking the time to share your review with us, We are thrilled you enjoyed your stay and hope to welcome you again soon. Nga mihi Tayliah

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for the price
Stayed 4 nights in May 2021
Response from Colette on 31 May 2021
Kia ora, Thanks for your review!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The room had no ventilation no open window . Stayed in room 11 in summer with no open windows mid summer so hot an stuffy ..not to mention claustrophobic. All of which i think is pretty illegal ie no ventilation.
Stayed 1 night in Jan 2021
Response from Colette on 18 Jan 2021
Kia ora, Thank you for your feedback - I believe the manager, Annika has been in touch with you directly regarding this, however if that is not the case, please reach out to her at the Lodge. We do apologise for your experience!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is just a great place to stay, the location is stunning, the rooms and facilities better than most backpackers,very good value.
Stayed 2 nights in Feb 2020
Response from Quinten - Lodge Manager on 20 Feb 2020
Thanks for this great review!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Quinten on 3 Mar 2020
Thanks for the great review! - Haka Team Paihia

10/10 Excellent

Rachel, Alberta, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hostel is in the perfect location! It has a beautiful view of the bay from the kitchen and common area with plenty of room to sit and enjoy the view! The room I was in was quite small (4 bed female dorm), and the luggage lockers are a bit tricky (made of wood and can swell with the heat), but you don’t spend much time in such a beautiful place, so everything worked out just fine! I met several of the staff during my stay there, and they were all incredibly nice and welcoming! They gave great suggestions for food and activities as well! The view alone would make anyone want to stay here, so the friendly and helpful staff, and clean bathrooms, kitchens and showers are an incredible bonus! I would definitely stay here again!
Stayed 3 nights in Jan 2020
Response from Colette on 3 Feb 2020
Kia Ora Rachel, Thank you for the amazing review - the team and I are so pleased that you had a wonderful stay with us. We look forward to welcoming you back! Nga mihi, Colette

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haka lodge paihia
Amazing views, close to all amenities, kitchen amazing with three cooking stations and the rooms are lovely - I love the privacy curtains and own charging points, bathrooms clean and tidy and staff are exceptionally friendly and very informative
Stayed 3 nights in Jan 2020
Response from Colette on 3 Feb 2020
Thanks Susan - we are so pleased you had a great stay with us. Our bunks are good aren't they?! We hope to welcome you back in the near future. Nga mihi, Colette

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haka lodge paihia
The lodge itself is in an amazing location, The staff were exceptionally friendly and knowledgable in their advice re trips, the rooms were comfortable and the privacy curtain was a nice touch, shower room was amazing clean and bright, kitchen was also spotless with three areas to cook and the view from the dining table was amazing - It Would have easily rivalled what you could have got from a 5star hotel - all in all very enjoyable experience and I look forward to staying on another Haka lodge
Stayed 1 night in Jan 2020
Response from The Haka Team on 5 Jan 2020
Kia Ora Susan and thanks a lot for your review, it means a lot to us!

6/10 Okay

Suzanne

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff. Great location. Clean, spacious kitchen and lounge area. Limited reserved parking but cheap. Room 11 was noisy because of air conditioning which didn't work very well. Stuffy, hot room with no opening windows. We stayed at Haka Lodge in August 2019 but in a different room and had no problems..
Stayed 1 night in Dec 2019
Response from The Haka Team on 5 Jan 2020
Kia Ora Suzanne, thanks for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from The Haka Team on 22 Dec 2019
Kia Ora and thanks a lot for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2019
Response from The Haka Team on 22 Dec 2019
Kia Ora and thanks a lot for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location fantastic views staff super friendly and helpful. Would stay again for sure.
Stayed 4 nights in Dec 2019
Response from The Haka Team on 22 Dec 2019
Kia Ora and thanks a lot for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and nice location. Big window on the lounge & kitchen with great view outside. Bedroom, toilet and bathroom were spotless. Good internet connection as well. Friendly staff.
Stayed 2 nights in Nov 2019
Response from The Haka Team on 3 Dec 2019
Thanks a lot for your review it means a lot to us!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That View Though .....
It is worth it just for the views!! Great wooden bunks which are really comfortable. Each comes with a privacy curtain, light and socket. Although in my bed, the light and socket were at the opposite end to the pillow. Big kitchen and lounge area, with plenty of space to cook and eat. Really good wifi in the common area, but not so good in my room, at least. Bath and shower rooms were clean, although two of the showers were out of order when I was there (and one is reserved just for staff). Centrally located, with a supermarket just a couple of minutes walk away and plenty of choices to eat if you don't want to cook.
Stayed 2 nights in Nov 2019
Response from The Haka Team on 13 Nov 2019
Kia Ora Mark and thanks for your review! We always aim to give our guests the best of the best, the out of order showers were going through some maintenance work to make sure that you can enjoy a long hot shower after a day in the Bay :) We're sorry to hear that you had some problem with the Wi-Fi, we have the best connection in the area and sometimes it just depends on which provider you are with. Next time come and see a member of the staff and we'll be very happy to help you!!

4/10 Poor

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lindsay on 28 Nov 2019
Thank for your review

8/10 Good

Verified traveller

Liked: Cleanliness
excellent location. good facilities. however power sockets in room 12 do not work.
Stayed 1 night in Sep 2019
Response from Katy on 16 Oct 2019
Kia Ora and thanks a lot for your review! We're very sorry about this inconvenience, we were undergoing some electrical maintenance work and were struggling to find the source of this problem. Now is all fixed up!

8/10 Good

Siu Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
The receptionist (a girl with a big ear holes) is really helpful and informative. The room is a bit small. Toilet and shower room are clean and in good condition.
Stayed 2 nights in Mar 2019
Response from Lindsay on 26 Mar 2019
Kia Ora! Thanks! This is great feedback. I will pass along your complements to Jess. Sorry to hear you found the room small. Glad to hear everything was clean and in good working order! I wish you the best during your travels in NZ, Lindsay

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, view from the communal lounge
Stayed 1 night in Mar 2019
Response from Lindsay on 6 Mar 2019
Kia Ora! Thank you so much for the review. We agree, that view is pretty hard to beat. Cheers!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and private rooms are great value. Good mix of backpackers and other travellers.
Stayed 3 nights in Feb 2019
Response from Lindsay on 26 Feb 2019
Thanks so much for the kind review!!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Lindsay on 23 Apr 2019
Thanks!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of Pihia. Modern clean rooms, we has a private bathroom which had a great shower.
Stayed 1 night in Feb 2019
Response from Lindsay on 19 Feb 2019
Kia Ora, Thank you so much for taking the time to leave us a review! So glad to hear you enjoyed our facility!! Wishing you the best, Lindsay

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Fantastic views of Bay of Islands from air-conditioned dining/lounge area. Friendly helpful staff. Very cramped space in our bedroom & not air-conditioned and very hot; fan provided but still too hot to stay in bedroom for most of the day. I noticed bunk bedrooms were even more cramped necessitating everyone to go to community areas for relief. For hygienic reasons I suggest paper towels to be provided in kitchen area to dry dishes instead of the damp old tea-towels provided. WiFi was erratic. Apart from that, it was still a lovely place to stay for a few days.
Stayed 4 nights in Jan 2019
Response from Lindsay on 7 Feb 2019
Kia Ora, Thank you so much for taking the time to leave us a review. We really appreciate it. I'm so glad to hear you enjoyed our communal areas and of course, the fantastic views. We offer the dish towels for environmental reasons, and they are changed twice a day. It's possible that you encountered the wet towels just before they were changed. A tip in case you come back is that there are always fresh ones in the cupboard in the kitchen :) Sorry to hear the WIFI was an issue. Did you notify a staff member? I always offer to help and if it continues to be unsuccessful then I will switch the guest to our staff wifi. This does not happen often, but there is always someone here to help you. Thanks again for the valued feedback. We hope you are having a fab time in NZ. Kindly, Lindsay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would say is one of the best hostels I've ever been.
Stayed 1 night in Dec 2018
Response from Lindsay on 26 Dec 2018
Kia Ora! Thank you so much for this kind review! We really appreciate the feedback.

10/10 Excellent

HUNG MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Lindsay on 15 Jan 2019
Thanks so much!

10/10 Excellent

PK, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for bus to Kerikeri half marathon
Stayed 1 night in Nov 2018
Response from Lindsay on 30 Nov 2018
Thanks so much!! Glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Jo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab accommodation
Stunning location; excellent accommodation with good amenities on site. Would highly recommend.
Stayed 2 nights in Oct 2018
Response from Lindsay on 26 Oct 2018
Thank you so much!!

10/10 Excellent

Brian, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of town with awesome view, quick service from employees, accidentally put meds in Washer machine employee quickly stop machine and retrieved medication
Stayed 2 nights in Oct 2018
Response from Lindsay on 26 Oct 2018
Hi Brian! Thanks so much for the kind review! Hope you're continuing to enjoy your travels :)

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean, big lockers under the beds, individual lamps and privacy curtains, good kitchen, great location. Kitchen a bit busy at dinner time, my bed had a small malfunction (impossible to lean back because the wood panel was detached).
Stayed 2 nights in Sep 2018
Response from Lindsay on 11 Oct 2018
Hi Barbara! Thnaks so much for the review! We will look into the wood panel immediately! Have a lovely day wherever you are :)

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean room!!!! Also good viewing from living room. I did very relaxing there.
Stayed 1 night in Sep 2018
Response from Lindsay on 21 Sept 2018
Thanks so much for your review!

10/10 Excellent

HUNG MIN

The hostel is clean and with good facilities.
Stayed 1 night in Sep 2018
Response from Lindsay on 7 Sept 2018
Thank you so much for the review!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Where are the reception staffs when you need them?
Overall a very well equipped and modern-looking hostel with great location. I advice not to count on the reception staff if you need something urgent done. I was rushing from the pier to catch a bus at 1.30pm on a Sunday and only had few minutes window of time to pick up my luggage in the storage. To my surprise, there was no reception staff available, and the luggage storage was locked. I tried calling the staff through the phone number they provided TWICE and continuously buzzed the buzzer on the counter but no one picked up nor responded! I was beyond stressed and frustrated as my bus has arrived and about to leave. I went to every room possible and shouted anyone works here? Then, I've got one random staff in the hallway who tried to help me but she doesn't even have the passcode to the storage herself. Overall, it was a very frustrated end to my stay at this hostel, otherwise I'd have rated highly for this place as the facility and location were great.
Stayed 1 night in Aug 2018
Response from Lindsay on 26 Aug 2018
Kia Ora! I'm so sorry to hear that this happened. It's likely that the receptionist was on a lunch break and had some poor cell phone service. If it's any consolation, this is a very unusual occurrence. However, we take this feedback very seriously and will ensure nothing like this happens again! I hope that you were able to catch your bus on time in the end. Again, on behalf of the whole team, we are so sorry for the inconvenience. Glad the rest of your stay was enjoyable :)

10/10 Excellent

Marie, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Extremely close to bus and pier. Good meal options around, nice big kitchen.
Stayed 3 nights in Jul 2018
Response from Lindsay on 2 Aug 2018
Hi Marie, Thanks so much for your feedback! Good point about the signage - thank you. Glad you enjoyed your stay! All the best in your future travels :) Lindsay

8/10 Good

moon, singapore

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel close to ferry ⛴ terminal
The bedsheet look old. Private toilet size is good. Bed too soft. Very bouncy bed. Try convenient location. Free parking.
Stayed 1 night in Jul 2018
Response from Lindsay on 11 Jul 2018
Kia Ora! Thank you so much for the feedback. We will look into the bedsheet. Sorry to hear that the bed was too soft for you. Hopefully there is something we can do about that. All the best during the rest of your travels!