Oyama Holidays from NZ$2,638

The staff were incredibly attentive, polite, and went out of their way to help us.

The Granbell is a convenient Tokyo hotel to start out in Japan after arrival from overseas. It has a cafe for a quick breakfast and a roof terrace for a small dinner with a nice view. Shinjuku is busy walkable place with many restaurants, shops and a big railway/subway station close by from where one conveniently can reach every corner of Tokyo.

Nice room, nice staff who can speak English. Shops & subway very close.

I’m a bit amused to be asked for a review of this hotel. The first time I stayed here, more than ten years ago, I already gave them a stellar review. Over the ensuing years I wrote a few more, each one as stellar as the next. So let me not waste time repeating myself here. I cannot find fault with ANYTHING. Facilities, cleanliness, quality of service from housekeeping to front desk to restaurant to concierge to bell captain, everything was essentially perfect. I’ll point out two things to be specific. When I first got to the room I unpacked and put my toothbrush stuff into a glass near the bathroom sink. The next morning, housekeeping clearly didn’t like how I piled everything into that glass. So a small linen cloth was provided and the items were nicely laid out on it. This not only looked good but also made everything more functional. The same thing was done for the items I put on the desk. Then there was what the concierge did to secure four dinner reservations for me. Reservations at high end, award-winning restaurants in Tokyo is particularly difficult. It took literally several months to get this done, but they did it. Everything was followed up perfectly, nothing was forgotten even if it’s many weeks into the future. Then at check-in, I was given an envelope with all the pertinent information laid out logically and carefully. I can go on and on about other services, but I think I’ve made my point.

I really liked this hotel. But the extra fees and children not being aloud at the pool were unexpected. Our daughter was very disappointed about not being aloud at the pool. I wish these things were more clear. But the rooms and service were great.