Terrace/patio

Reviews of Cromwell Lodge Hotel by Greene King Inns

3 out of 5
Cromwell Lodge Hotel by Greene King Inns
9-11 North Bar Street, Banbury, England

Reviews

7.2

Good

Rating 10 - Excellent. 73 out of 297 reviews" "
Rating 8 - Good. 103 out of 297 reviews" "
Rating 6 - Okay. 67 out of 297 reviews" "
Rating 4 - Poor. 35 out of 297 reviews" "
Rating 2 - Terrible. 19 out of 297 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness, staff & service
Convenient and well priced for what I needed. The facilities were fairly basic but the bed was comfortable and the room was fine for what I paid and required.
Stayed 1 night in Mar 2024

6/10 Okay

Luis

Travelled with group
Quick and easy checking in. Very creaky building.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely nice clean and tidy hotel staff very helpfull .didnt like the stairs tho
Stayed 2 nights in Jan 2024

8/10 Good

richard

Liked: Staff & service, amenities
Very friendly and well-located. Single rooms a bit cramped.
Stayed 1 night in Dec 2023

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, staff & service
Okay for the price
Rooms are a little tired. Was in a room on the back but there was a party going on in the tent, so could hear noise/music gone 10pm. Breakfast okay, but there always seems to be a problem. This time, no pastries, last time, no eggs. All in all, it’s not a bad place, just could do a bit better.
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
returning after 25 years
We returned to Banbury after a 25 year absence. It was a great place to re-visit, plenty to see, good places to eat, and a good base for travelling around. The staff at Cromwell Lodge were very welcoming and friendly. The food was good. We had a big room with a big comfy bed and always somewhere to park. Thoroughly recommend it!
Stayed 3 nights in Dec 2023

6/10 Okay

Ellie

Stayed 1 night in Dec 2023

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quirky, old building. Great location and good for parking
Stayed 1 night in Dec 2023

10/10 Excellent

Mel

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel the staff were very friendly and helpful would recommend
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Banbury retreat.
Comfortable room (double) with decent size shower room. Central location for nightlife + food outlets. Friendly staff, with a 11am checkout. Bar/relaxing area was modern and comfortable.
Stayed 2 nights in Nov 2023

4/10 Poor

Johnpaul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very old and a bit run down. But smelly. Bed was very small double. Breakfast took 45 mins to come and when it came was cold. Service was poor. No orange juice.
Stayed 1 night in Nov 2023

6/10 Okay

Heather

Liked: Cleanliness, staff & service
The first room we were given was clean but had no window, gloomy and you stepped straight into the room from an outside pathway. Across the narrow pathway was a large marquee which had been in situ for some time and was grimy. We were given a much more pleasant room, comfortable with a very high bed which was difficult to climb into - we are in our eighties!! Only one chair in the room. The staff were great as were breakfasts and evening meals. The hotel is centrally situated.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Lionel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and the staff were very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Gwendolyn

Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, freshly cooked breakfast every morning.
Stayed 2 nights in Sep 2023

2/10 Terrible

George

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Giacinto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, excellent breakfasts and in -house meals good too. Bed was comfy but high off ground. Had just painted bedroom door when we arrived. Pity there's no lifts so would not be suitable for anyone unable to climb stairs. Great location and good value.
Stayed 2 nights in Sep 2023

8/10 Good

Donald

Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Francesco

Travelled with family
Stayed 1 night in Sep 2023

6/10 Okay

Steve

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok but wouldn’t stay again
Very tired and in need of a full refurbishment, the bar area is cosy and staff are good, food was very mediocre. Rooms are very small and in much need of decorating and refurbishment.
Stayed 2 nights in Aug 2023

10/10 Excellent

debbie

Stayed 2 nights in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable and friendly place to stay, with enjoyable evening meals and plenty of choice at breakfast. My room was quite small, but that was ok - the only suggestion would be a small bedside table; I used the chair instead.
Stayed 2 nights in Aug 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and friendly at the hotel, Tim was always making sure we were okay
Stayed 2 nights in Aug 2023

10/10 Excellent

Sheralee, Longmeaoow

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location and the staff could not have been nicer. They truly make you feel like family. Highly recommend.
Stayed 6 nights in Jul 2023

10/10 Excellent

Daren

Stayed 2 nights in Jul 2023

6/10 Okay

Vince

Travelled with group
Stayed 2 nights in Jul 2023

10/10 Excellent

Justin

Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and helpful
Stayed 2 nights in May 2023

10/10 Excellent

PHILIP

Stayed 1 night in May 2023

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service
The bar area was very comfortable
Stayed 1 night in May 2023

10/10 Excellent

Petronella

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Quick check in and room was pleasant, perfect for a quick stay
Stayed 1 night in Apr 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well suited for my business, no dislikes as used hotel before
Stayed 1 night in Mar 2023

2/10 Terrible

Jackie

Stayed 1 night in Mar 2023

10/10 Excellent

Chris

Stayed 1 night in Mar 2023

6/10 Okay

Alister

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bar staff were friendly and parking was convenient.
Stayed 2 nights in Mar 2023

8/10 Good

Philip

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Perfect
Had a couple of issues that were brilliantly addressed and resolved by the manager(Lizzie) All staff friendly, bed was massive. Lovely breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly team
Perfect location, staff extremely friendly, a really nice hotel, would stay again if in the area.
Stayed 1 night in Feb 2023

8/10 Good

Thai House Spa

Stayed 1 night in Feb 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Overnight stay.p
Good location central to shops and restaurants. Breakfast good choice. Overall hotel and rooms looking a little tired need up grading.But okay for one night stay.
Stayed 1 night in Jan 2023

4/10 Poor

james

Business traveller
Disliked: Property conditions & facilities, room comfort
Old and tired room. No shower soap. Shower tray clogged so needed to get out before flooding bathroom.
Stayed 1 night in Jan 2023

6/10 Okay

Katherine

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Needs a few small tweaks
The room(24) Looked to have been recently upgraded. The wardrobe is a health hazard, it is light and the right door sticks, when we went to open it it nearly toppled over as wasn’t fixed to the wall. There are no windows in the room so got quite stuffy. No shelf in the bathroom to put things, we used the floor. The bed was quite small. The garden area was a mess, the gate didn’t shut, the bins and ashtrays were full, path quite precarious due to being covered in leaves. Staff were friendly and the room was clean.
Stayed 2 nights in Dec 2022