All staff are great - they are everything and top reason we would come back. Very helpful, friendly and solved problems efficiently. Stayed here 3 nights. Buffet breakfast has good varieties. Coffee and tea provided at the front lounge area 24/7 was a great addition. We originally chose this place because there are options for the rooms with kitchenette (which we needed desperately for our child who has food allergies issues). However, our first night we stayed at a room without kitchenette due to some renovation reasons. The manager and staff were very attentive, they moved us into another room with kitchenette for the rest of our stay. Everything was clean and tidy. The area is quiet, pleasant, and walkable to lots of things: shopping, tram/train stations, attractions. We would definitely come back!