The hotel called me the day before stating that they have been suddenly fully booked by the Norwegian military (COVID-related activity, I believe). This happens and is understandable. I was rebooked to another hotel (Thon Hotel Oslo Airport), which was also fine, as the hotel was in the neighborhood and was comparable. However, I was completely surprised by the fact that there is no hotel shuttle. Apparently, it does not run because of the COVID pandemic. It was just a night at the airport for me. Buses are infrequent and you cannot buy your ticket on the bus. I ended up taking a taxi (around $50). The Oslo airport information desk staff was not competent, giving me plainly wrong information about transportation. Some of the Thun hotel staff was so-so, for example not picking up the phone while I was in distress at the airport or forgetting to order a taxi for me the next morning. A funny thing: when you call the hotel and are asked to press 1 for English, you get disconnected :-). All of it not a big deal, one might say, but I was a stranger in the country and a little tired of the trip. I would have appreciated some understanding and smooth booking/calling/transportation process.