Osiedle Nida Hotels, Ruciane-Nida

"This is not a 5 star hotel, staff barely speaks English, I was told just to “google it” when asking about things, the breakfast is mediocre, spa pool is poor, needs outdoor pool, the saunas were fairly good but some of them not functioning, the facility looks nice but is inconvenient, long walk to the lobby and dining, the gym was nice but far away and difficult to find, there was a nice bar with pool a d bowling which the kids liked. Overall, not a five star hotel, obviously wants to be with large buildings, good location on the lake with great views but lack better service and better trained staff"

"Overall a decent hotel stay . We had a great evening meal with good service and good breakfast. All was good until we checked out ! Again slow service at reception. There were 2 of us on 2 motorbikes and we had parked out of the way of car parking spaces to allow those with cars to use them … we had managed to park in an area where no car could park . I had requested a space when booking our stay and the literature accompanying the hotel detailed that parking was free if a prior request was made . So given that we didn’t take up a car parking space and I requested a space ….. the male receptionist insisted we paid to park despite my objections. He successfully managed to ensure we left with a bad experience from this hotel by this ridiculous action of insisting we paid to park ….. some training in customer service and decision making required. Would not recommend this hotel as a result "

"Great place, great service szczególnie pani Iwona i pani Beata z Spa. Śniadanie królewskie, wybór niesamowity! "

"Just loved the experience from all aspect, but mostly was very calm and perfect for relaxing. The staff was A1 and the place is beautiful. Would certainly go back."

"Lovely new rooms "

"Clean and modern cabins. Friendly workers!"