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Reviews of Residence Inn by Marriott Whitby

3 out of 5
Residence Inn by Marriott Whitby
160 Consumers Dr, Whitby, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything.
Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Ruth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff, Shume, was rude and unhelpful when I asked to pay my bill with cash. She insisted on using my credit card that I provided to Expedia and I had no control as to whether they would charge my card or not. This is after I called prior to check in to confirm my preferred payment method and confirmed with the other front desk girl upon checkin that I would be using cash, not my credit card. At first glance the room was very clean… but after the initial few moments I noticed a lot of grime and dirt in various places which was disappointing since I don’t enjoy living in filth, let alone other peoples filth! Outside had piles of garbage at the side as well. Gym… about an 8x10 room with extremely limited equipment. We opted out. Pool area would probably be used by children only as we intended on enjoying a swim but did not find it very inviting. Breakfast was available and we took part on the first day but found the food to be quite tasteless and cheap. We went to Starbucks for the rest of our stay. We will not ever go back, most particularly because I do not appreciate being treated badly and I don’t enjoy living in dirt.
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful site suite
Stayed 1 night in Apr 2024

10/10 Excellent

Genevieve, NAVAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is right off the 401, so very convenient for driving. Facilities are a little dated but clean, and the rooms are a great size. Comfortable bed/furniture too. Parking is ample and easy, and there's lots of food and gas options in the vicinity. But having your own vehicle is recommended!
Stayed 1 night in Apr 2024

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the highway. There are dining options close by ranging from take out to dine in. The hotel has plenty of parking and the rooms are large and very quiet. The staff are friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family Great staff and very good customer service. Thanks Ben
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Staff & service, amenities, property conditions & facilities
Staff were knowledgeable, helpful and friendly. Room was spacious, well lit, good kitchen and facilities. Room was not serviced during my 3 day stay, though there were ample towels provided. Included breakfast was okay at best. Location is good, handy to GO train, easy to walk to dining options.
Stayed 3 nights in Mar 2024

2/10 Terrible

Chrissy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They declined my reservation that was made the same day because I didn't have a major credit card which I wasn't aware of and then charged me $213.57 for cancelling which I did not they cancelled me. The manager and staff were extremely rude. Would never attempt to go back or recommend
Stayed 7 nights in Mar 2024

10/10 Excellent

Nancy

Travelled with family
Very nice place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas, Oshawa

Stayed 1 night in Mar 2024

6/10 Okay

Tarina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Beverly

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Sarah

Stayed 1 night in Mar 2024

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room and great amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Feb 2024

10/10 Excellent

Simone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchenette, it had a stove top, microwave, dishwasher, refrigerator and utensils. The location is perfect with train station nearby and shopping close enough. The staff were helpful , property clean and quiet. Will definitely stay there again next time I am in town.
Stayed 2 nights in Feb 2024

6/10 Okay

Shawna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room given away before check in, long process to correct upon arrival
Stayed 1 night in Feb 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty good!
Stayed 1 night in Feb 2024

4/10 Poor

Rémi-Jean

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled bad. It said there were two beds, including a hide-a-bed, the mattress in the hide-a-bed is the worst mattress I’ve ever slept on, I’m sure prison cell beds are better than that. All the plates and cutlery at breakfast were disposable, unacceptable in 2024. Terrible vibe at the front desk.
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The pool was lovely and the
Stayed 1 night in Feb 2024
Response from Gajen Nadesan on 15 Feb 2024
Dear Kelly, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gajen on 15 Feb 2024
Dear Jesse, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Sincerely,

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory stay clean and comfortable would return
Stayed 1 night in Feb 2024
Response from Gajen on 15 Feb 2024
Dear Allan, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Sincerely,

8/10 Good

Ross

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we needed.
Stayed 1 night in Feb 2024
Response from Gajen on 15 Feb 2024
Dear Ross, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Sincerely,

10/10 Excellent

Loz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gajen on 15 Feb 2024
Dear Loz, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Sincerely,

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice property. Breakfast was great. Pool was heavily chlorinated. Pull out couch was rough.
Stayed 1 night in Jan 2024
Response from Gajen on 15 Feb 2024
Dear Mike, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Earl

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Professonal staff. Friendly. Close to major highway. Clean. Quiet.
Stayed 1 night in Feb 2024
Response from Gajen on 15 Feb 2024
Dear James, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Sincerely,

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for 3 people and the 2nd bed wasn’t even prepared. We had to hunt down the covers and make the bed. Dirty pretty much everywhere
Stayed 1 night in Jan 2024
Response from Gajen Nadesan on 15 Feb 2024
Dear Eric, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gajen on 15 Feb 2024
Dear Neil, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Ian

Stayed 1 night in Jan 2024
Response from Gajen Nadesan on 15 Feb 2024
Dear Ian,Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Kevin, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

6/10 Okay

Jermaine

Travelled with partner
Liked: Property conditions & facilities
Since covid a lot of things have changed. Room service especially. They had gave us a room with no working phone. Their WIFI handles no gamming systems. In addition the breakfast was sub par to what it was before 2020. Samsung TVs without pairing ability and no tv remote separate from the hotel remote. Its really gone down since 2020. Was 10/10 now 7/10.
Stayed 2 nights in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Jermaine, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

JUDE

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Jude, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

2/10 Terrible

Angelina

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Angelina, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Emylee

Disliked: Staff & service, property conditions & facilities, room comfort
Donot go there warning warning stay away
Spent a lot of nights is a lot of hotels, but this one takes the cake. Me and my wife came here to get away from the kids for a few nights, take a swim and hot tub, well there are kids running up and down the hallway all day making a lot of noise, the hot tub was broken, the pool is cold because no heater. They would not compensate us, they were of no help. I would suggest any other hotel than this one, just horrible
Stayed 4 nights in Jan 2024

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable price compared to other suites that offer the same thing.
Stayed 1 night in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Steven, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Best Regards,

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Michael, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing!!! Loved the kitchen so we could cook in our room. Our only complaint is the pool was freezing.
Stayed 3 nights in Dec 2023
Response from Gajen on 17 Jan 2024
Dear Tracy, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your life style .We look forward to welcoming you back again soon.Sincerely,

8/10 Good

Shannon

Stayed 1 night in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Shannon, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

4/10 Poor

Jan, Saint Laurent

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Gajen on 17 Jan 2024
Dear Jan, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

4/10 Poor

Candace

Disliked: Cleanliness, staff & service, property conditions & facilities
Not your normal Marriott Bonvoy
We had high hopes for this property however we were let down. The lobby was cold and uninviting, reception was not very friendly. Then we got to our room. It was dirty. We had to clean the desk ourselves before we used it. The bathroom door wouldn’t shut, it seems to have expanded and no matter how hard you pushed it wouldn’t close. The door handle on the inside of the bathroom door was loose and the back of the door was dirty as well. We couldn’t wait to leave.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend. Breakfast was wonderful, staff were welcoming and the hotel was very clean.
Stayed 2 nights in Dec 2023
Response from Gajen on 15 Feb 2024
Dear Anonymous, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Sincerely,

10/10 Excellent

Stephen, Courtice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gajen on 17 Jan 2024
Dear Stephen, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

4/10 Poor

Tony

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I saw a lot of dead mosquitos and a spider in the room, the room was dirty, staff ok, bathroon dirty, breakfast ok, I did not like the bright lights in the hallway, I prefers warm light, overall the hotel was not clean.
Stayed 3 nights in Dec 2023
Response from Gajen on 17 Jan 2024
Dear Tony, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gajen on 17 Jan 2024
Dear Gord, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

10/10 Excellent

Kelly Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gajen on 17 Jan 2024
Dear Kelly, Thank you for providing feedback on your recent experience at Residence Inn Whitby. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Erin

Response from Gajen on 15 Feb 2024
Dear Erin, Thank you for taking a moment to share your experience at Residence Inn Whitby. We are so pleased to hear you found hotel services to your liking. We look forward to welcoming you back again soon.Sincerely,

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from Gajen on 17 Jan 2024
Dear Roger, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,