Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews of Quality Inn & Suites Orlando Airport

2.5 out of 5
Quality Inn & Suites Orlando Airport
2601 Mccoy Rd, Orlando, FL

Reviews

6.8
Rating 10 - Excellent. 376 out of 1365 reviews" "
Rating 8 - Good. 348 out of 1365 reviews" "
Rating 6 - Okay. 264 out of 1365 reviews" "
Rating 4 - Poor. 180 out of 1365 reviews" "
Rating 2 - Terrible. 197 out of 1365 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Dashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Chester, Kirkland

Disliked: Staff & service
I would not stay here again. First the bathrooms were locked in the lobby and they didn’t have the key. Second, they advertise that they have an airport shuttle - which they didn’t. This place does NOT have an elevator so plan on lugging your suitcase’s up stars. It costs about $30 for a taxi from the airport
Stayed 1 night in Apr 2024

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for 1 night when traveling in or out of Orlando Airport.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Beth,We're thrilled to hear that you had a great experience staying with us during your travels in or out of Orlando Airport! Providing convenience and comfort for our guests, especially during short stays, is our top priority. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

2/10 Terrible

katharine

Travelled with family
Disliked: Amenities, property conditions & facilities
First room we were given had broken air conditioner. Next one would open. Final room was fine. Bed comfortable. Breakfast just white bread and fruit loops. No fruit.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear katharine,We are sorry to hear about the issues you encountered during your stay. It's disappointing that you had to switch rooms due to maintenance issues with the air conditioner. Additionally, we apologize for the limited breakfast options; providing a satisfying breakfast experience is important to us, and we appreciate your feedback regarding the lack of variety. Your comments will be shared with our team to ensure that we make improvements where necessary. We're glad to hear that the final room was comfortable for you, and we hope you were able to enjoy the remainder of your stay. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nA
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Elizabeth,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Nina

Travelled with group
Liked: Cleanliness, staff & service
Had to have room key activated 3 times before we could get in the room. Lots of people being very rude and loud
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Apr 2024
Dear Nina,We are sorry to hear about the inconvenience you experienced with your room key and the disturbance caused by other guests during your stay. Providing a seamless and peaceful experience is important to us, and we apologize for falling short in this regard. Your feedback is valuable, and we will address these issues promptly with our team to ensure that we improve our key activation process and maintain a more peaceful atmosphere for all guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Creo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate the staff because we arrived hours early and they allowed us to check-in. The only negative is they were located too far from everything.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Creo,It's great to hear that our staff was accommodating and allowed you to check in early, providing you with a positive experience. We're sorry to hear about the inconvenience of the location not being close to everything you needed. We understand that convenience is important for our guests, and we appreciate your feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Poor

Paulette

Disliked: Property conditions & facilities
No vegan options. Over charge on my room. Front desk staff was nice
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 20 Apr 2024
Dear Paulette,Thank you for your kind feedback. We're glad to hear that you found our front desk staff to be friendly and accommodating. However, we apologize for any inconvenience caused by the lack of vegan options and the overcharge on your room. We take your feedback seriously and will work to address these issues to improve the overall guest experience. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Arnita.

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Apr 2024
Dear Arnita,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you againSincerely, Hotel Manager

4/10 Poor

wendy

Very old and falling apart hotel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear wendy,We're sincerely sorry to hear that your experience did not meet expectations. Your feedback is valuable to us, and we take it seriously. We're continuously working to improve our property and provide a comfortable stay for our guests. We apologize for any inconvenience caused by the condition of the hotel and will address these issues promptly. We hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a stay before our cruise. The breakfast was basic. We waited a long time for the shuttle pick-up from the airport, but the next morning it was ahead of schedule.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Becky,Thank you for choosing us for your pre-cruise stay! We're glad to hear that overall your experience was satisfactory. We apologize for any inconvenience caused by the wait for the shuttle pick-up from the airport but are pleased to know that it was ahead of schedule the next morning. Your feedback about the breakfast is noted, and we'll strive to improve our offerings. We appreciate your review and hope you had a fantastic cruise! If your travels bring you back to the area, we'd love to welcome you again.Sincerely, Hotel Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Good conditions
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Larry,Thank you for your great feedback. We're glad to hear that you found the conditions to be good during your stay with us! Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to welcome you back again soon for another great experience!Sincerely, Hotel Manager

10/10 Excellent

Francne

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Francne,Thank you for your wonderful feedback. We're thrilled to hear that you had a great experience with us! Providing memorable stays for our guests is our goal, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to Check-in very late because our flight was 3 hours delayed the staff at the front days was very accommodating and they helped us find where our room was even though we were tired and we were done with the day.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Colleen,Thank you for your great feedback. We're glad to hear that despite your late arrival and exhaustion, our staff were able to assist you promptly and courteously. Ensuring a smooth check-in experience, especially after a long delay, is important to us. Your comfort and satisfaction are our top priorities, and we're delighted that our team was able to provide the assistance you needed. Thank you for taking the time to acknowledge their efforts. We hope you were able to rest well and enjoy your stay with us!Sincerely,Hotel Manager

4/10 Poor

dana

Travelled with family
Disliked: Staff & service, amenities
The evening check in clerk was unfriendly and unwelcoming. Barely glanced at us. The day staff were never at reception desk. The breakfast was TERRIBLE. Not much to choose from. The best thing about this hotel was the shuttle driver. He was the most helpful and welcoming staff member.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear dana,Thank you for your kind feedback. We're delighted to hear that our shuttle driver made a positive impression, and we'll be sure to recognize their efforts. However, We're truly sorry to hear about your disappointing experience with our staff and breakfast service. Providing exceptional service and hospitality is our priority, and we apologize for falling short of your expectations. Your feedback regarding the check-in experience and breakfast options will be addressed with our team to ensure improvements are made.Sincerely,Hotel Manager

2/10 Terrible

Heather, Strabane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt run down, did not feel safe, felt like it was a bit of a shady place.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Heather,We're deeply sorry to hear about your experience. Your safety and comfort are our top priorities, and we regret that you didn't feel secure during your stay. We take these concerns very seriously and will investigate immediately. Please know that we strive to provide a welcoming and secure environment for all our guests. We hope to have the chance to restore your trust in us during future visits.Sincerely,Hotel Manager

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
I would not pick this location or type of stay when you have small children. Hotel rooms are located outside the facility with shaky doors and locks. The bed mattress and sheets were dirty. I asked for additional sheets and the front desk informed me they did not have extra. We only needed a one-night stay for our next-day cruise, so there were no decent food places in walking distance and everything closed early or around 7:00 pm. This is the last result or emergence stay only. Sleeping on top of covers and will pass on complimentary breakfast. The front desk female representative was nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Ashley,Thank you for your kind feedback. We are glad you like our hotel front desk. But at the same time, We're truly sorry to hear about the challenges you faced during your stay, especially about cleanliness and convenience. Providing a comfortable and secure environment for all our guests, including families, is paramount to us, and it's disappointing to learn that we fell short of your expectations in these areas. Your feedback regarding the room condition and amenities will be addressed with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities
I have paid for parking there before. I stayed there for that reason near the airport. The woman at the front desk was not courteous and said no paid overnight parking. I won’t stay there again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Kevin,We're deeply sorry to hear about your disappointing experience with our parking policy and the service provided by our front desk staff. We strive to ensure that all our guests feel welcome and accommodated during their stay, and it's clear that we fell short of that goal in this instance. Your feedback is incredibly valuable to us, and we will address this issue with our team to ensure that it does not happen again. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Arlene, Drayton Valley

Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Arlene,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel to stay for a night.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear Jennifer,Thank you for your great feedback. We're delighted to have provided you with a pleasant stay for your overnight stop! Your comfort and satisfaction are our top priorities, and we're thrilled to hear that you enjoyed your time with us. We hope to have the pleasure of hosting you again whenever your travels bring you our way.Sincerely, Hotel Manager

4/10 Poor

Juan

Disliked: Cleanliness, property conditions & facilities
Economic but found 2 roaches and the handwash sink leaking bad
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Juan,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

6/10 Okay

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Quite old i guess. Beds not comfortable...rolled to middle. Sufficient breakfast. Wint rush back but for on e night...ok.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Jane,Thank you for sharing your experience with us. We apologize that the beds didn't meet your expectations and caused discomfort. We'll look into improving the comfort of our beds to ensure a restful night's sleep for our guests. We're glad to hear that you found the breakfast sufficient. While we understand your hesitation to return, we hope to have the chance to provide a more enjoyable stay should your plans bring you back to the area.Sincerely, Hotel Manager

6/10 Okay

Fodly

Disliked: Amenities
They come in to tell you get out at 10 am
Stayed 1 night in Jan 2024
Response from Hotel Manager on 8 Apr 2024
Dear Fodly,Thank you for your kind feedback. We apologize for any inconvenience caused by our checkout time policy. We strive to maintain consistent standards to ensure smooth operations for all guests. Your feedback is valuable, and we'll consider it as we review our policies to provide a better guest experience. We appreciate your understanding and hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Judith

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Judith,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

8/10 Good

Melisa

Liked: Cleanliness, staff & service
T
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Melisa,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Nataliya,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Janice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was drops of blood on the bathroom floor when we got there. There was also blood smeared on the bathroom door. There was a red lace thong wrapped around the legs of the ironing board. The desk and night stand were dusty.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. This falls far below our standards of cleanliness and attention to detail. We will investigate this matter immediately and take appropriate actions to ensure it does not happen again. Please accept our deepest apologies for the inconvenience caused.Sincerely, Hotel Manager

8/10 Good

Ted

Travelled with family
Disliked: Amenities
Guest checkin was good. Large cockroach (palmetto bug) in the room crawling on ceiling bad. Water faucet dripped non-stop.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Ted,Thank you for your kind feedback. We're pleased to hear that your check-in experience was smooth, but we're deeply sorry to learn about the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we apologize for the presence of a cockroach in your room and the inconvenience caused by the dripping faucet. Rest assured, we take such matters seriously, and we'll address them immediately to prevent recurrence. We hope to have the opportunity to regain your trust during a future stay.Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for kids cause of the pool and nice clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 Apr 2024
Dear Michael,Thank you for your wonderful feedback! We're thrilled to hear that your kids enjoyed the pool and had a fantastic time. Maintaining cleanliness is a top priority for us, ensuring a safe and enjoyable environment for families. We're delighted you appreciated it. Looking forward to welcoming you all back for more splashes and smilesSincerely, Hotel Manager

10/10 Excellent

VERSANTIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn and Suite is close to the airport and offers free shuttle service. Also there is a free breakfast which is quite simple and convenient.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear VERSANTIE,Thank you for your glowing feedback. We're delighted you found our proximity to the airport and complimentary shuttle service convenient. Additionally, we're glad you enjoyed our complimentary breakfast. Providing a seamless and comfortable experience for our guests is our priority. Thank you for choosing Quality Inn and Suites, and we hope to welcome you back soon!Sincerely, Hotel Manager

4/10 Poor

Kevin

It was just rundown and the room smelled like mildew. Not very clean, bed and sheets were worn out. You just don’t get much for your money anymore.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Kevin,We're truly sorry for the disappointment you experienced during your stay. Maintaining cleanliness and comfort is fundamental to us, and we regret falling short of your expectations. Your feedback is invaluable, and we'll work diligently to address the issues you've mentioned. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Apr 2024
Dear Michael,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Luis, Trujillo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good price
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Luis,Thank you for your fabulous feedback. We're delighted to hear that you enjoyed your stay with us and found our accommodations to be a good value. Providing a pleasant experience at an affordable price is important to us, and we're glad that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Victor J, Lehi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and nice costumer service. Hotel room is clean but abit run down but liveable. Free breast is a plus so 4.5/5
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Victor J,Thank you for your great feedback! We're pleased to hear that you appreciated our good and nice customer service, as well as our clean rooms. We apologize for any areas that appeared run down, and we'll certainly look into addressing those to improve our guests' experiences. It's great to know that you enjoyed our complimentary breakfast. We hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

6/10 Okay

Ryan

Disliked: Amenities
Reasonable price but in hindsight I would have chosen a different place to stay. Free shuttle in the morning to the airport was the highlight.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Ryan,Thank you for your feedback. We're glad to hear that you found our shuttle service to the airport convenient. However, we're sorry to hear that your overall experience didn't meet your expectations. We appreciate your input and will use it to improve our services for future guests. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Sincerely, Hotel Manager

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Staff & service
Both double beds excessively squeaked when anyone moved around. Room 101
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Jennifer,We apologize for any inconvenience caused by the squeaky beds during your stay in Room 101. Your feedback is valuable to us, and we will promptly address this issue to ensure a more comfortable experience for our future guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

4/10 Poor

Angel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom had black mold. Staff was not friendly, they were reluctant to help. When I asked to more toilet paper the front desk attendant said “ you don’t have toilet paper in your room” in a very rude tone. When he finally gave it to me I said “thank you” and he did not even say “you are welcome” . I am very disappointed with my stay here. I won’t be staying here again.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Angel,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 Poor

MIYOKO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here because the price was low and we needed over night lodging before we fly back home. The pictures of the rooms looked a lot nicer than the actual room we stayed in. This is outdoor entry motel. The shower drain smelled bad. The sheets appeared to be clean but started feeling itchy once I laid down… The shuttle bus operates at the hour, ie 5 am, 6 am so forth. It takes 20 mins to the airport. FYI.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear MIYOKO,We appreciate your feedback and apologize for any discrepancies between our online images and your experience. Your comments about cleanliness and comfort are concerning and will be addressed with our housekeeping team. Thank you for noting the shuttle schedule; we'll ensure it's communicated more clearly. We hope to improve and earn your satisfaction in the future.Sincerely, Hotel Manager

6/10 Okay

ROMULO

Travelled with family
Liked: Cleanliness
Room was comfortable and clean, easy access to MCO airport. The toiletry products were below par, and the guests next door were noisy and smoked a lot (which is not allowed).
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear ROMULO,Thank you for your feedback. We're glad to hear that you found your room comfortable and clean and that our location provided easy access to the airport. We apologize for the inconvenience caused by the subpar toiletry products and the noise and smoke from neighboring guests. Please know that we take these issues seriously and will address them to ensure a more pleasant experience for all our guests in the future. We hope to welcome you back for a better stay next time.Sincerely, Hotel Manager

10/10 Excellent

Lisandra

Liked: Staff & service, amenities, property conditions & facilities
Super clean , breakfast was good.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Lisandra,Thank you for your great feedback. We're thrilled you enjoyed your stay and found our accommodations super clean. Maintaining a high standard of cleanliness is a top priority for us. Additionally, we're delighted to hear that you enjoyed our breakfast offerings. Providing a satisfying breakfast experience is important to us, and we're glad it met your expectations. We look forward to hosting you again for another enjoyable stay!Sincerely, Hotel Manager

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled like smoke, the toilet looked clean but smelled terrible. It was too expensive for what it was. You park outside the door kind of inn. The bed made tons of noise. You could hear the neighbors
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear William,We're truly sorry to hear about your experience. Your feedback is valuable, and we apologize for any inconvenience you encountered during your stay. Ensuring a clean and comfortable environment for our guests is essential, and we regret that we fell short of meeting your expectations in this regard. We appreciate your honesty, and we'll address these issues promptly to improve our service. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Matthew, Greenwood

Disliked: Amenities, property conditions & facilities
Property was very run down and dirty.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Matthew,We are very sorry to hear that we did not meet your expectations.I deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.You can be assured of our very best attention.Sincerely, Hotel Manager

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Pamela,Thanks for your comments and a 3-star rating. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a quick stay after a late flight and arrival it was a great place to stay for the night.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Mike,Thank you for your fantastic feedback. We're delighted to hear that our hotel provided a great place for your overnight stay after your late flight! Ensuring our guests have a comfortable and convenient experience, especially after a long journey, is important to us. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Okay

Paul

Travelled with partner
Facilities are old and it shows. Three stars is all it can expect. Two stars wouldn’t be fair but four would be overrated.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Paul,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Christopher, Brockton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Christopher,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Pam

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Pam,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

4/10 Poor

Nicole

Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Nicole,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 25 Mar 2024
Dear Jeff,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

Pamela Jewell, Lincoln

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Pamela Jewell,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager