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Reviews of Magnuson Grand Hotel Maingate West

3 out of 5
Magnuson Grand Hotel Maingate West
7491 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

4.8
Rating 10 - Excellent. 68 out of 1000 reviews" "
Rating 8 - Good. 136 out of 1000 reviews" "
Rating 6 - Okay. 245 out of 1000 reviews" "
Rating 4 - Poor. 212 out of 1000 reviews" "
Rating 2 - Terrible. 339 out of 1000 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

4.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of date hotel
there is no wifi in rooms as promised so you had to go down to the lobby to have internet access. the microwave is on the first floor so anytime we had to warm something up we had to go all the way downstairs. there was 28 missing ceiling tiles in the main part of the hotel. Hotel doors were screwed shut and things were out to date: furniture, colors, fixtures, etc. There was a nice flat screen tv in the room. There were only 7 cars in the parking lot. The indoor pool and hot tub were okay but to get to the outdoor pool you had to walk out in to the parking lot and it wasn't very secure. Complained to hotel staff about not receiving shampoo/conditioner/etc and never received them as promised.

10/10 Excellent

Watch and enjoy, Seattle WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby shopping, Seafood restoring. Swimming pool
Watch and enjoy an animals and marine life. Visited seafood restoring. Swim in a pool. Enjoy the sunshine.

8/10 Good

Justine, Philadelphia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location!
I've stayed here numerous times and will stay again. It's clean, well priced and right around the corner from all Disney attractions. However, they are undergoing some management changes, so the pool heater wasn't working, restaurant wasn't open, etc. If you're picky about these things, you may be disappointed. I, personally, don't go to Orlando to hang out in my hotel anyway so a clean, convenient, well priced and safe place to lay my head at night is fine by me!!

4/10 Poor

ronald b.

Liked: Staff & service
Disliked: Cleanliness
Weekend in Orlando
Staff at the desk were quick and efficient, and the price was right. close to everything. Problem is the place is really worn down, spa was not working, no microwave in the room as advertised, had to tip the fridge to open the door in the cabinet and the black mold was everywhere, walls, ceiling tiles etc. i had stayed here 13 years ago and the place was nice but they obviously haven't done any maintenance since then

2/10 Terrible

Sharon, Lakeland , florida

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Don't waste your money!!!!!
This hotel has gone down really bad. They advertise free WI FI but they have turned it off. The bar is now shut down. The owner lives in Mexico and will not repair the hotel. Parking lot has pot holes , no landscaping. There are rooms with no door handles , some with a piece of wood over the hole. I've been going to this hotel for over two years, I knew something was happening when I would pay 100 dollars to stay there now it's 30.00 plus a night. It isn't busy like it use to be at all. The chlorine in the pool and hot tub will just about knock you out.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too old and smells bad
The room was very old and outdated. It smelled so bad we couldn't continue our stay. The carpet was very stained and there were water spots from roof leaking all over the walls etc. Staff was nice.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel seemed to be in a nice, quiet location with restaurants, gift shops, and gas stations nearby. The staff member at check-in seemed nice enough. However, the staff during check-out was no where to be found. We waited for 5-10 minutes for someone to come to the desk so that we could check out of the room and no one ever came. The hotel room was dirty and out dated and there was no internet offered.

2/10 Terrible

Lester, irslo blvd right oitside maingate.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not stay. We checked in, went to our room, went to the front desk and checked out. The place was nasty, the people that were staying there were very questionable. Not a place I would ever recommend to anyone. I do not think this hotel should be on your site for people to stay at.

8/10 Good

Rebecca L.

Liked: Cleanliness, staff & service, room comfort
Good value
This is the fourth time visiting this hotel. We come every year for a cheer event and will continue to visit the hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel everything closed
Staff was no help at all for any reason would never go back. Would rather sleep in my car

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Ok for a night stay.
The price was great. The hotel smelled weird and upon inspection seemed to be falling apart, from the rusted ceiling tiles to the dirty carpets that look as if they've been there since the hotel was built. Sheets and towels were clean, no evidence of bed bugs. Hotel service was barely existent. First impression was not good the hotel seemed deserted.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Slightly below average for a budget hotel
A/C was too cold and thermostat was non operative. No 'do not disturb' sign in room - cleaning staff starts knocking at 8AM, Single cup coffee maker broken. TV remote needed batteries. Carpet looked like it had been flooded recently (was dry - just looked stained). Pool (indoor) water felt weird (oily ??). Staff were having a bad day / week / month. Street sign is not lit making it hard to find at night.

4/10 Poor

Ann-Britt, Denmark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a place I would choose again. Our room faced an indoor swimmingpool area that wasn't very inviting. So no natural light. The children beds were in poor Condition. The tap in the bathroom Was constantly running. Didn't match their enviromental ideas. Ex. They only clean rooms three times a weekend. Friendly staff though.

6/10 Okay

Verified traveller

Liked: Staff & service
Cheap but old hotel
The hotel was very old, and it showed: our air condition barely worked and the curtains were falling off of the window. The hotel also has no amenities: restaurant was closed, bar was closed, and the Internet was down so we didn't even have that. But, overall, for the price we paid, it was what we would've expected.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty but cheap
Hotel is old and dirty. Pool looked like it had algae. The only thing that looked clean in this hotel was the bed. There is no microwave and no shuttles to the airport. There are shuttles to Disney for about $2 a person. No breakfast. The room was very cheap at $53 per night.

10/10 Excellent

Kathleen, vero beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was great & the staff was very friendly

2/10 Terrible

Natalia M.

Disliked: Cleanliness
Good location
The hotel is in a perfect location near the parks. It's a good value for the price. Swimming pool and spa a bit dirty. Rooms are not really clean but the bed is comfort. I would stay there again if I only need a place to crash.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really wish I just got my money back
I felt like an inconvenience that I stayed there. From walking in and the clerk having to come out to check us in, she offered no details about the hotel, was put out by me asking any questions. I still have no idea if they offered breakfast of anything with the stay. Everything looked closed and we paid $5 a night mandatory extra for the closed things. The pool was ICE cold and dirty. Everything about the place was dirty. Especially the dirty towel left hanging in the bathroom. We had to ask 3 times for pool towels thinking we were going to use the pool, but after 2 hours gave up and just went back upstairs. The floors were gross and the room was musty. If we were not planning on only being there from 2 am - 9 am, we would have left like other people did while we were there.

2/10 Terrible

kimberly, leesburg fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!!
It was horrible. I receive a call two hours before check in saying the hotel was shutting down due to power being turned off. Got there and was told that they had some employees that were fired the previous day and they were calling people to cause problems. The indoor heated pool was broken. The ice machines were broken. The enternet was down throughout the hotel. One of there two elevators was not working. I don't drink but both of there bars were closed down.

6/10 Okay

Hassan

Liked: Property conditions & facilities

8/10 Good

Paula, Jacksonville, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat this place for the money.
Room was very nice for the price. Hotel staff was friendly and very helpful. Grandkids loved the indoor pool! Area felt safe and lots of places to eat near by.

4/10 Poor

fd, orlando, fl

Liked: Room comfort
Disliked: Property conditions & facilities
Needs more employees
Room was good, had some damage as if someone spilled a drink and it wasn't cleaned... Pool/eatting area seemed to be damaged, pool and jacuzzi was nice... Seemed to be really nice at one point but now it's worn down, most of the rooms arent in us due to construction of some sort, and smells weird and made My clothes smell like it... Good location, only have one employee running the front desk, all very nice, but need more to keep up with everything and hotel needs to be just cleaned up

2/10 Terrible

I, R florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing nice about this place
Worse place ever .dirty ,was there 30 min and got a refund .needs a total renovation

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Looks a lot nicer than it actually is
This hotels location was perfect. Just a few minutes from Disney and not too far from all other Orlando attractions. This hotel looks a lot nicer than it actually is. The room wasn't too bad, great ac, fairly clean but with a barely acceptable level of coziness. The hotel was a little frightening, broken door handles throughout the entire top floor, cracked tiles, and very confusing map. The pool area was interesting. Otherwise, I probably wouldn't stay here again, unless I was desperate

8/10 Good

Verified traveller

Liked: Cleanliness
Literally on the edge of Disney, westgate. Perfect location for this. We were out of Disney and at hotel within 2minutes. Hotel isn't new, looks like it was an old ramada. But it's ok as a base, had a nice indoor pool, bar open fri and sat night. IHOP, Bob Evans, steakhouse, McDonald's, Golden Corral all within 5 minute walk of hotel. Plenty of parking space (late August). This is not a UK 3 star hotel, but what you pay for the rooms I see know reason to complain.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water during 3 days, the carpet was very dirty and the wi fi not working neither. One of the worst hotel ever.

2/10 Terrible

muhammad, New Jersey

Liked: Cleanliness
Disliked: Staff & service
No WIFI at all within the rooms at all, only lobby
This Hotel didn't have wifi in each and every room. Which hotel nowadays doesn't offer wifi throughout. These people who run it certainly aren't prepared for the technical age we live in. The Maintenance personnel however was upfront and advised me that their hotel wasn't set up for wifi for guests and only available in the lobby. It's a shame because they had an indoor pool and it looked nice as well. Oh well, become more technical age appropriate and people may stay there.
Response from Pauline on 1 Sept 2015
Thank you for your comments. We are diligently working towards getting wifi into all our guest rooms. Currently the lobby is set up with wifi and a few guest rooms. We will be adding more guest rooms with wifi in the near future. Thank you for taking the time to provide us feedback and we understand the need in this technological age to provide wifi in all our guest rooms and we are making it our priority to do just that.

4/10 Poor

Woogie, Daytona, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Saddly,"Grand" was 20 years ago, NEEDS A MAKEOVER
What a shame, this place has so much potential. The location is great, thats the good news. NO HOT WATER the first two nights, we let management know the first morning and had expected it to be fixed by the time we returned from the parks that night. Stayed Monday, Tuesday, Wednesday, did not have hot water until Wednesday morning! The rooms: rugs were worn through and furnishing were chipped and worn, bathroom floor was not cleaned while I was there and the tiles and tub were milldewed and dirty. I dont think they did more than change the bed sheets (I HOPE). Water damage was evident throughout the hotel, with pealing walls, wet carpets and missing or fallen ceiling tiles. The indoor pool was very highly clorinated, I didnt use it because I couldnt wash off, NO H.W!!! The bar at the pool was closed, no drinks and the restuarant was closed and didnt look like it would open anytime soon since the ceiling tiles were all over the floor. I had booked 3 rooms for my party, Management did do the right thing and credit our bill for the days we went without hot water.

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Pauline on 31 Aug 2015
Thank you for taking the time to review our property.

2/10 Terrible

miss ventura, RI

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Would not recommend
This hotel is not 3 stars it's barely one ! No hot water indoor pool was filthy outdoor pool rarely opened none of the restaurants looked like they've been opened in years , and the so called wifi didn't work at all ! Had a horrible experience here save ur time and money and please go elsewhere !!
Response from Pauline on 31 Aug 2015
Thank you for taking the time to provide us with some feedback. We are sorry about the indoor pool heater. Thank you for informing us about it. Our engineers have looked into it and indeed it is not working properly and they are in the process of getting it replaced. Thank you for bringing it to our attention.

6/10 Okay

Maliha820

Liked: Staff & service
Disliked: Cleanliness
Worth the money
While staff was friendly and courteous, the rooms weren't too cleanly and needed some updating. Decent experience overall

2/10 Terrible

German

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I won't recommend it
I went to this hotel a couple of times before and it was nice Because it had a restaurant, bar lounge a pool inside. But now the rooms and the hotel are very bad they need restoration, the room service was horrible, the pool had too much Clorox in it. The restaurant and the lounge are close and the bar is only open Friday and Saturday a couple of hours. I won't go no more until I know they repair the hotel
Response from Pauline on 27 Aug 2015
Thank you for your feedback. We are working diligently to restore the hotel to the quality that you are accustomed to. Please feel free to check back regularly for updates on our improvements. Thank you again for taking the time to provide your comments

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room yes a little outdated but good for the price. Staff very friendly. It was very relaxing.
Response from Pauline on 26 Aug 2015
Thank you for taking the time to provide your comments. We appreciate your business and hope we can host your stay again in the future if your travels brings you to the area.

8/10 Good

Alfred, Spring Hill, Florida

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Pleasant 2-night stay - have stayed here numerous times previously. Minor issue with room noise next door on 2nd night. However, more than satisfied for the price, cleanliness and convenient location
Response from Pauline on 25 Aug 2015
Thank you for your comments. We appreciate you taking the time to provide them. We look forward to being able to host your stay again in the future.

6/10 Okay

Jose, Miami

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Could be better
After 8 months pass I came back here to stay with my family for a weekend.I was thinking they had finished with the remodeling but not yet.hotel is good but still no microwave inside the rooms...one microwave for everyone come on....will I will try it again on December or January...
Response from Pauline on 25 Aug 2015
Thank you for your comments. Please note the guest rooms do not come with a microwave just the mini refrigerator. We do have a microwave in the atrium free of charge for hotel guests to use at their convenience.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
fair price for the room.
the stay was great, the rooms just didn't look ad clean as the pictures.
Response from Pauline on 23 Aug 2015
Thank you for providing us with your feedback. We will make sure housekeeping is made aware of your comments so we may better serve all our guests in the future.

6/10 Okay

Verified traveller

Response from Pauline on 23 Aug 2015
Thank you for taking the time to provide us a star rating. We appreciate your business and hope we can host your stay again in the future.

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Peter on 21 Aug 2015
Thank you for taking the time to rate your experience.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
they charged my debit card twice, they did not have a microwave in the room, had to have someone open my room door cause they could not give me a key as the machine was not working.
Response from Pauline on 23 Aug 2015
We are sorry for your inconvenience. Please be assured that the key machine was fixed as soon as possible. We did not want the hotel guest to wait on their keys so we had our staff escort our hotel guests to their rooms for their convenience. The hotel guest rooms do not come with a microwave. The rooms come with a mini refrigerator. There is a microwave in the hotel atrium complimentary for guest use. Thank you again for providing us with your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good hotel
Didn't even change our sheets the whole week we were there. The hotel smelt like chlorine. There was no complimentary breakfast as promised. Also we got a extra charge after already booking online.
Response from Pauline on 21 Aug 2015
We are sorry you were not satisfied with your stay. The hotel is on the environmental green room program and sheets are not changed everyday but you can request the change daily at anytime. The notification is at the front desk as well as the guest directory book in the guest room. We are sorry you did not notice them. Being one of the only hotels with an indoor pool in the area we must maintain the highest level of quality of pool water for all our hotel guest so there is a Chlorine odor in the lobby for the health and safety of all our hotel guests. Again we apologize that you did not enjoy your stay but thank you for your feedback so we can improve our services for future guests.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Greedy for money
Worst stay ever... The pool ruined my eyes for a week or 2 and we didn't get our refund of 20 back which they promised that they would...
Response from Peter on 20 Aug 2015
Thank you for taking the time to comment on your stay. Your comments will be taken into account as we look to improve the guests' experience.

4/10 Poor

Rob, Michigan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok place if you're not spending time in room
This hotel was ok, but I probably wouldn't stay here again. The staff was courteous, but the room left some things to be desired. The room was clean, except that it had not been vacuumed. I asked the front desk if housekeeping would vacuum on their next visit, but they didn't. I later found some trash that had been left under the bed-skirt. The beds were comfortable. The walls, however, were very thin and I was awoken a few times during my stay by noises from other rooms. As a whole, the place could use some sprucing up, but for the price of the room, I got about what I expected. If you only need a place to sleep and shower, then this is an inexpensive option. Personally, I would be willing to pay a little bit for better accommodations.
Response from Pauline on 21 Aug 2015
Thank you for taking the time to provide us with your feedback. We strive to provide the best quality of service we can for all our guests. Please be assured we will look into the housekeeping matters you have brought up. Thank you again for your comments.

8/10 Good

Brenda, Hialeah, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Room was as described and depicted in photos. It was clean and private. Hotel staff is friendly and curteous. Especially for the price, I would recommend this hotel to anyone not looking for a fancy, expensive hotel.
Response from Pauline on 19 Aug 2015
We thank you for your comments. We do appreciate your choosing us and hope that we may be able to host your stay again in the future if your travels bring you to the area.

2/10 Terrible

Caridad, Miami, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted.
This hotel was a complete and absolute disaster. I'm never staying here again. First, you walk in and you can tell it's old and overall nasty. It smells like clorox from their in-door pool which looks like it hasn't been clean since the hotel opened. Then when we got to the room, there was a roach inside. I captured it on video to show the staff and they didn't even care. They apologized and that was it.
Response from Pauline on 22 Aug 2015
Thank you for taking the time to provide us with your feedback. Please be assured that we maintain a pest prevention program and will notify the company regarding this issue. The pool is tested daily and is maintained at required health and safety levels for the enjoyment of all our hotel guests. We apologize that the property was not to your satisfaction but thank you again for your comments so we can continue to provide the highest quality of service to all our guests.

2/10 Terrible

Sabrina , Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room was dirty, there were dead bugs on the floor and the bathroom had mold on the walls with no fan to vent the bathroom after a shower, no food service and got charged for a smoking fee when I don't smoke
Response from Pauline on 22 Aug 2015
We apologize for the quality of your room. Please be assured that is not our standard. We strive to provide the highest quality of service to our guests and the issues you have brought to our attention will be addressed. Once again we thank you for taking the time to provide us with your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Fair hotel based on Price
Hotel was cheap but provided plenty of sleeping space for the kids. We had very little time to actually be in the hotel other than to sleep but it was good enough! This is nothing compared to high dollar resort with 1st class service dont expect to get that. Also many other families were here on vacation. If you want to save some money on your trip and have a decent place to sleep pick this place!
Response from Pauline on 20 Aug 2015
Thank you for your comments. This is one of the hotels in the area with the larger sleep rooms for our guests so I am glad your family had the space they needed to enjoy their vacation. We hope we can host your family's vacation again in the future

2/10 Terrible

richart, florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old hotel
Very dirty,no confort at all. In our room the tv doesn't work plus the everything was old !! We didn't have a key !!! They have to open the door for us and also the indoor pool was pure Clorox !!! Never go back to this hotel ever again!!!
Response from Pauline on 21 Aug 2015
We are sorry you were not happy with your accommodations. Please understand that we are one of the only hotels with an indoor pool and as such we must maintain the highest quality for our pool for the health and safety of all our guest so there is a Chlorine odor to the treatment of the pool water. Please also be aware that the key machine was malfunctioning and we did not want our guest to have to wait in the lobby for their keys so we had our staff escort the hotel guests to their rooms. The key machine was operational within an hour. Again we are sorry you were not satisfied with their stay but we thank you for your comments so we can improve our services for future guests.

8/10 Good

yadira, Miami

Liked: Cleanliness, staff & service, room comfort
Yadi
Hotel is great just needs to update the rooms a little remodeling would make it perfect!!!
Response from Peter on 18 Aug 2015
Thank you for taking the time to rate us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. Had to be escorted to our room because they couldn't give our room keys. First room was on first floor and was extremely damp and smelled of mildew. I'm assuming.because of the indoor pool. They did move us to 3rd floor which was better but definetly will not be returning.
Response from Pauline on 18 Aug 2015
Thank you for your comments. We are sorry you were not satisfied with your accommodations. The key machine was malfunctioning and we did not want the guests to wait for their keys so our staff escorted the guests to their rooms until the key machine was fixed. The key machine was fixed within the hour.