I reached out to the property twice prior to submitting my review and they did not care other than an "I'm sorry" and we can give you 10% off your next stay as if I would ever book with them again.
The home was very spacious and beautiful overall! We had 3 adults and 5 children during our stay. The first thing I would like to point out is you do NOT get everything pictured. None of the pool seating is as pictured. Actually, the seating with cushions and table pictured were not there at all. There was only one lounger chair by the pool and it was broken. There was another chair there that was also on the verge of breaking that I do not see in the picture. So only two seats by the pool that both are not functional.
The kitchen only had 3 barstools instead of the 4 in the picture. I was shocked at how dirty/dingy these barstools were in person! They are light in color and truly looked nothing like the pictures. Maybe because the pictures only show the back of these barstools.
The microwave did NOT work our entire stay. IT was plugged in but had no power. I called our first night and was told a ticket was submitted and someone would reach out to me the following day between 9-5. I never heard from anyone only to call back and be told there was no record of a ticket. Another ticket was created and I was told I would hear from someone the next day between 9-5. I never heard anything. This was a true inconvenience as we purchased food to save money but could not use the microwave or reheat anything in the microwave. We had to spend more money than expected to eat out. I emailed my experience to the property and they told me someone did come two days after my first call to look at the microwave and it worked. Now IF someone did come that means they entered the home without reaching out to me first as I was told they would which is unacceptable. Also, if the microwave did work for them then why did it still not work for us? The microwave did NOT work for us. I believe there may be some type of short in it or something.
There was a dirty old toenail in the upstairs bathroom next to the waste basket upon arrival, the pullout bed in the Harry Potter room had crumbs and a wrapper on it, upstairs extra pillows were dirty/had no extra cases, and there was a huge roach in the bathroom sink upstairs. I even included videos and pictures and property's response was vague and unaccommodating just a "sorry" without answering any questions presented. Never again.