Property entrance

Reviews of Galleria Palms Hotel

2.5 out of 5
Galleria Palms Hotel
3000 Maingate Ln, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 2222 out of 3863 reviews" "
Rating 8 - Good. 1072 out of 3863 reviews" "
Rating 6 - Okay. 341 out of 3863 reviews" "
Rating 4 - Poor. 145 out of 3863 reviews" "
Rating 2 - Terrible. 83 out of 3863 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Makenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were absolutly wonderful, the breakfast was great and the bed was comfortable. The hotel was quiet at all hours. I had no issues. Will stay here again.
Stayed 4 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 26 Mar 2024
Thanks Makenzie for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our hot complimentary breakfast buffet, our staff and service and our rooms. We hope to see you again soon.

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convinient and accessible. Staff really helpful.
Stayed 4 nights in Mar 2024
Response from Management Galleria Palms Hotel on 25 Mar 2024
Thanks Armando for the 5 star review, we are happy you enjoyed your stay with us.Thanks for mentioning how much you liked our location,our staff and service. Please come back and see us again very soon.

6/10 Okay

Carmi, Miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 26 Mar 2024
Thanks for the comments, we hope to see you again soon.

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 4 nights in Mar 2024
Response from Management Galleria Palms Hotel on 25 Mar 2024
Thanks Jose for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Yesica

Travelled with family and small children
Liked: Cleanliness, amenities
Really nice place & breakfast was awesome if you compare to any other hotel around .
Stayed 4 nights in Mar 2024
Response from Management Galleria Palms Hotel on 24 Mar 2024
Thanks Yesica for the 5 star review, we are happy you enjoyed your stay with us.Thanks for mentioning how much you like our hot complimentary breakfast buffet. Please come back and see us again very soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and it’s close to Disney
Stayed 1 night in Mar 2024
Response from Management Galleria Palms Hotel on 25 Mar 2024
Thanks Amanda for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and how much you like our location. Please come back and see us again very soon.

8/10 Good

Anthoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management Galleria Palms Hotel on 24 Mar 2024
Thanks for the comments, we hope to see you again soon.

4/10 Poor

Dellonta

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
I came to Florida for juijitsu tournament. I put in a cateria of what I was looking for in a place to stay. This hotel came and I picked it for the location and the things I needed. I got none of things I ask for except a horrible breakfast.I needed a gym to cut weight this hotel did not have one when I checked in. There was no gym with in 10 mile.This hotel did not have hot tub either. The breakfast was horrible all the fruit was bad and had mold on it. My bathroom fan was sparking while I was in the shower. The staff was great. Overall I will not be staying here again.
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 23 Mar 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. However, we will have our Maintenance check out the concern you mention in the room. The hot complimentary breakfast buffet each day has rotating items, and we are sorry it was not up to your expectations. We wish you well in your future travels.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Mar 2024
Response from Management Galleria Palms Hotel on 24 Mar 2024
Thanks Irina for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellant
Stayed 4 nights in Mar 2024
Response from Management Galleria Palms Hotel on 23 Mar 2024
Thanks Mark for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

8/10 Good

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Disney parks. However the best bet is the use a ride share app since the shuttles are not too convenient. Very nice staff and very cozy rooms. Plenty of places to eat within walking distance too.
Stayed 3 nights in Mar 2024
Response from Management Galleria Palms Hotel on 23 Mar 2024
Thanks for the comments, the shuttle service runs a schedule the same as many hotels in this area, only Disney property runs continuously and we're sorry it was not up to your expectations. We hope to see you again in the near future.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel during our trip. Would definitely recommend and return in the future!
Stayed 7 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 20 Mar 2024
Thanks for the comments, we hope to see you again soon.

10/10 Excellent

Marilyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 20 Mar 2024
Thanks Marilyn for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

4/10 Poor

Cathy, Greencastle

Travelled with family
Disliked: Amenities, property conditions & facilities
OK for an inexpensive overnight stay near Disney, but the hotel was noisy for trying to sleep and the area around the hotel felt unsafe and sketchy.
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on 19 Mar 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so, we would have moved you to a different room location. We wish you well in your future travels.

8/10 Good

Karen, Saint Petersburg

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is ok!! I think i needs more attention for some areas!! Like clean better the bathroom. The carpet need some deep cleaning. The staff was really nice and very helpful. I appreciate that. The breakfast was ok…. The location is very convenient a lot stores around.
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 19 Mar 2024
Thanks for the comments, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. However,we will have housekeeping check out the concern you mentioned in the room. We hope to see you again in the near future.

10/10 Excellent

Sulanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience in this hotel. Lita did amazing and all the staff as well. Great location! Close to Disney Parks. O received the accommodations I requested traveling with 2 kids with Autism. Thank you
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 19 Mar 2024
Thanks Sulanne for the 5 star review, we are happy you enjoyed your stay with us.Thanks for mentioning how much you like our location and our staff. We will pass on to Lita your kind words about her. We hope to see you again soon.

10/10 Excellent

Vanessa

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Management of the Galleria Palms Hotel on 19 Mar 2024
Thanks Vanessa for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I work at a Hilton property as Executive Housekeeper so I notice everything. This hotel was very clean , quiet , staff that we did see , at Disney most of the time , were very friendly. The lady at check in was very quick and that was amazing after that ride Definitely will be staying again
Stayed 8 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 18 Mar 2024
Thanks Sandra for the 5 star review, we are happy you enjoyed your stay with us.Thanks for mentioning how clean you found the hotel and how much you like our staff and service. We hope to see you again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nice! The room was very clean and the bed was comfortable. It has a safe in the room which is a plus and it’s in a great area for Disney!
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 18 Mar 2024
Thanks Nicole for the 5 star review, we are happy you enjoyed your stay with us.Thanks for mentioning how clean you found the hotel and how much you like our location. We hope to see you again soon.

10/10 Excellent

JYOTHIRMAYI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with good cleanliness and breakfast options
Stayed 4 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 18 Mar 2024
Thanks Jyothirmay for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how cealn you found the hotel and how much you like our hot complimentary breakfast buffet. Please come back and see us again very soon.

8/10 Good

Iyad A, renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great, but it’s noisy and young kids are not monitored by parents during late hours on floor levels. I’ve had young 3 yr old kids knocking at my door during late hours and parents didn’t care. Young 5 yr old kids running around and making noise on floor levels during late hours and parents allowing it. Late hours are around 11 pm and after.
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 17 Mar 2024
Thanks for the comments, we reviewed our logs at the front desk and your hotel account and see no mention of this issue being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. We would have moved you to a different room location. We hope to see you again in the near future.

10/10 Excellent

Diar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 18 Mar 2024
Thanks Diar for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, amenities
The rooms clean every day. Too many people during breakfast. Not enough food
Stayed 8 nights in Mar 2024
Response from The Management of Galleria Palms on 17 Mar 2024
Thanks Pedro for the 5 star review, we are happy you enjoyed your stay with us.Thanks for mentioning how clean you found the hotel. We hope to see you again soon.

10/10 Excellent

stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great along with the free breakfast. Highly recommend.
Stayed 3 nights in Mar 2024
Response from The Management of Galleria Palms on 17 Mar 2024
Thanks Stewart for the 5 star review, we are happy you enjoyed your stay with us.Thanks for mentioning how much you like our hot complimentary breakfast buffet, our staff and service. We hope to see you again soon.

8/10 Good

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
bathroom could use updating, hard to see property from main road
Stayed 1 night in Mar 2024
Response from The Management of Galleria Palms on 17 Mar 2024
Thanks for the review, we will inform ownership of your comments of the bathroom being outdated as we are always seeking ways to improve our product and hotel. We hope to see you again soon.

10/10 Excellent

Misue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value stay, close to everything. Grounds and room well kept. Rooms pretty clean. No issues. Free parking and free decent breakfast! Have stayed before and will stay again!
Stayed 1 night in Mar 2024
Response from The Management of Galleria Palms on 16 Mar 2024
Thanks Misue for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel, how much you like our hot complimentary breakfast buffet, our complimentay parking on site and our location. Please come back and see us again very soon.

10/10 Excellent

Anitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities.
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on 16 Mar 2024
Thanks Anitra for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

8/10 Good

Shrinivas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on 16 Mar 2024
Thanks for the comments, we hope to see you again soon.

10/10 Excellent

Tingyue, Athens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to Arby's and a Japanese restaurant, and CVS. A few minutes to drive to a Walmart. Very close to Epcot and Animal Kingdom by car. Hotel has shuttle to various attractions too. Free breakfast is convenient (6:30 - 9:30 am). This is an older hotel, but newly modeled, so it feels clean. It is not close to residential areas, thus no strange people around to feel unsafe. I liked this place better than other places I stayed before for Disney visits. Will choose it again next time.
Stayed 4 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 16 Mar 2024
Thanks Tingyue for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our hot complimentary breakfast buffet our location, our complimenatry shuttle service to the parks, staff and service and how clean you found the hotel. Please come back and see us again very soon.

10/10 Excellent

naila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel and we had a wonderful vacation there. I'd definitely recommend this place to anyone since it's clean and convenient. The customer service was also exceptional.
Stayed 7 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 15 Mar 2024
Thanks Naila for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our staff and service and how clean you found the hotel. Please come back and see us again very soon.

2/10 Terrible

Jenny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I paid for a king size bed and rhey gave me 2 double beds.
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on 15 Mar 2024
We’re sorry you were unhappy, we will speak to our staff about not having the correct room available for you. We do apologize for it. We were under the impression you were happy with the compensation for the inconvenience. We wish you well, safe travels.

4/10 Poor

Hailee

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Meh for the price. The girl at the reception gave us the wrong paper at first because she gave the wrong person our keys and paper to sign, but quickly got the right paper. The room was okay, but the bathroom was not. There was hair and dirt on the floor and the shower would not stop dripping. Housekeeping and such was fine. The second of three nights, our keys stopped working, but the man at the reception was very friendly and helped resolve it quickly. The morning before we checked out, we needed to take two trips to our car for all of our luggage. We still had a considerable amount of stuff in our room, but when we came back one of the housekeepers was in the room and wheeling our items out, assuming we had checked out. It’s good we caught him because it would’ve most likely been a nightmare trying to get it back. Also, the shuttle for Disney World at 8:30am was late so we had to drive, which was not in our plans. Overall, not worth the price, but it is a good walking distance from many food places and convenience stores.
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 16 Mar 2024
We’re sorry you were unhappy, we reviewed our logs at the front desk and your hotel account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. However, we will have maintenance and housekeeping check out the concerns you mentioned in the room. We wish you well in your future travels.

8/10 Good

Sandeep, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and it comes with decent price. It is close to lot of attractions.
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 15 Mar 2024
Thanks for the comments, we hope to see you again soon.

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in cleanliness, excellent in comfort, easy to park, and kind staff. The front desk attendant on our check-in night asked if we needed a crib for our one-year-old and made sure it was in our rights m, even offering to have it set up. One staff (who didn't get her name) helped pick up my bag and handed it to me while struggling with the baby.
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 14 Mar 2024
Thanks Kimberly for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our staff and service. Please come back and see us again very soon.

10/10 Excellent

Patrick

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 15 Mar 2024
Thanks Patrick for the 5 star review, we are happy you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Angela

Travelled with family
Liked: Amenities
Our tv never worked even after they sent someone to look at it. They dont answer the phone. When I checked out the lady said we would be compensated for the broken tv but they do not answer the phone to follow up. a nice lady, Angie, did help us with early check in.
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 16 Mar 2024
Thank you taking the time to write your review. We apologize for the inconveniences you faced here at our hotel. We will speak to our Front Desk Agents about your service as we expect them to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. Please know your feedback had been shared with our front office, we will make adjustments as we always strive to provide the best possible service for our guest. We will have maintenance check out the concern you mentioned in the room. We will pass on to Angie your kind words about her, we're gald she was able to assist you with an early check in. Again, please accept our sincerest apologies. We wish you well, safe travels.

10/10 Excellent

WILLIAM, LANGHORNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice free breakfast. Location very close to Rt.192 entrance to Disney. Well appointed clean bathroom w/ double sinks. Very large TV, refrigerator and microwave.
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 13 Mar 2024
Thanks William for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our complimentary hot breakfast buffet and how clean you found the hotel and your room. Please come back and see us again very soon.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were super polite and accommodating! Room was ready early even though they were full. Room was clean. Breakfast was adequate but not a lot of options. Close to convenient shops if needed.
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 13 Mar 2024
Thanks for the review, we hope to see you again soon.

8/10 Good

Doug

Liked: Staff & service
Its likely you are in Kissimmee for vacation, and not planning to be in your hotel room very much. This hotel is not the most amazing place to stay, or the newest, or the cleanest, but the bed is comfortable, and there is a shower. Aside from that, the location is hard to beat, and you get free breakfast and free cookies. Theres also a pool. Dont pay Disney prices to sleep in a bed!
Stayed 5 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 13 Mar 2024
Thanks for the comments, we hope to see you again soon.

10/10 Excellent

Robinson

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on 14 Mar 2024
Thanks Robinson for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

louis, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. Rooms were clean and easy access to every where
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 13 Mar 2024
Thanks Louis for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked the staff and service and how clean you found the hotel and your room. Please come back and see us again very soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. The staff was friendly and courteous. Would defiantly stay again. I only have 2 complaints, 1) the trees dropped weird leaves on my car that left some sort of sap. Car needed to be washed afterwards. 2) was the shuttle. They offer a shuttle to the parks however, the shuttle picks you up late (about 1.5 hours) after the park has already opened and picks you back up before the park closes (about 1.5 hours) early. There's only 1 buss and it doesn't offer accessibility for Electrical vehicles. I was told to call the transportation company, when I did the ma was extremely rude and demanded to know why we needed a EVC and if we had "really disabilities". It's none of their business what health issues someone has. And it's illegal to even ask that question. We decided to just bring our own car to the park on Sat and pay the $30.00 for parking. On Sunday we went to Epcot. The park opened at 9am and the shuttle didn't arrive until 10:30am and picked up at 9:30pm. There's only 1 bus that runs to the parks and they pick up several hotels at a time. So plan on being on the bus for about 20 mins or longer on the bus before you reach the park.
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 12 Mar 2024
Thanks Robert for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and how much you like our staff. Our shuttle service runs a schedule that is the same as many hotels in our area, only hotels on Disney property run continuous shuttle service and we are sorry that it was not up to your expectations. We hope to see you again in the near future.

10/10 Excellent

Janet, Humber Village

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with friendly staff
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 12 Mar 2024
Thanks Janet for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and how much you like our staff. Please come back and see us again very soon.

8/10 Good

Marcela

Travelled with family
Liked: Amenities, property conditions & facilities
It was great what we were looking for
Stayed 3 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 11 Mar 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 11 Mar 2024
Thanks Marlene for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked us in, Estefania, was very friendly and accommodating. The property is always neat and clean.
Stayed 1 night in Mar 2024
Response from Management of the Galleria Palms Hotel on 11 Mar 2024
Thanks Keith for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and we will pass on to Etephania your kind words about her. Please come back and see us again very soon.

10/10 Excellent

Juan G

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Comfortable clean rooms, great breakfast and early courtesy check-in. Entire staff was helpful and super friendly. Estephania, Faviana, Jeanette, Lita and Ana made our stay extra special. Thank you!! Will definitely return. Only con was the tiny laundry space with only two w/d not working
Stayed 4 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 11 Mar 2024
Thanks Juan G for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel and how much you like our hot complimentary berakfast buffet. We will pass on to Etephania, Fabiana, Jeanette, Lita and Ana your kind words about them. We will have Maintenace check out the washer and dryer. Please come back and see us again very soon.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 11 Mar 2024
Thanks for the review, we hope to see you again soon.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Management of the Galleria Palms Hotel on 10 Mar 2024
Thanks for the review, we hope to see you again soon.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very accommodating in changing us to a quieter room. Although the safe did not work the best. The breakfast was excellent.
Stayed 5 nights in Mar 2024
Response from Management of the Galleria Palms Hotel on 9 Mar 2024
Thanks Joanne for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you like our hot complimentary breakfast buffet our staff and service. Please come back and see us again very soon.