We were a family stayed the beginning of February for 5 days and 4 nights. When we arrived and got into the house we loved how spacious it was and big enough for our entire group to be able to have our own space, and that is where the raving will end. The mattress were very cheap and super firm, comparable to sleeping on a hard floor on top of a blanket. There was not enough extra pillows and blankets for each bed room, the blankets were the biggest miss. The property management company keep the HVAC system set to the mid 70’s for the A/C and mid 60’s for the heat. It was the beginning of February and it gets chilly at night, and with the high ceilings in the house it never would get above 64 at night. The kitchen did not have enough cooking equipment for a larger group to make meals, we ended up going to the local Marshals to buy a couple pots in order to make meals. The kitchen also did not have bough cooking utensils. The biggest disappointment was the pool and hot tub/spa. We had paid extra for the heat for both and the water would get Luke warm at best. The spa/hot tub when we would turn it on would completely drain and we wouldn’t be able to use it for the first 3 nights. We contacted the mngr and they said people would be out the next day and would assure it was fixed but it continued for 3 days until finally on our last day we were able to use the Luke warm spa/hot tub. The person Cam we spoke to via text from the mngr co was pleasant at first but it didn’t last.