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2/10 Terrible
Deloris B.
20 Aug 2024
Not what expected
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Beware! You do not get what you see!!!My family of 16 stayed at the Disney retreat home in the Champions Gate Resort. I chose this home because we needed parking for 4 cars (16 people coming from different areas). because the rules states... “Champion Gates Resort prohibits any parking on the street or grass. Vehicles parked on the street or grass may be towed at guest’s expense without prior notification.” This notice was also posted on the door inside the home. The listing of this home showed a garage available and two parking spaces in the driveway (the layout) therefore 4 parking spaces. However, upon reaching the home we discovered a vehicle occupying the garage. We unpacked groceries in the rain because we were told by a Florida Spirit representative that it was the owner’s vehicle in the garage and the garage could not be used. ( we therefore did not have use of the entire property of which we paid) We were told by Florida Spirit to park on the street( but the rules state it is prohibited). The representative did not return my call but instead texted to give me instructions to ignore rules and find parking on the street.The home was fairly decent. The downstairs looks like it’s newly renovated and it’s beautiful, but the furniture is worn. The pool area is nice. However, bedrooms upstairs are dingy and the furniture is very worn.I highly discouraged the rental of the Disney retreat home, and I questioned the professionalism of Florida Spirit employees.