Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of Cypress Pointe Resort

4 out of 5
Cypress Pointe Resort
8651 Treasure Cay Lane, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1234 out of 1944 reviews" "
Rating 8 - Good. 447 out of 1944 reviews" "
Rating 6 - Okay. 132 out of 1944 reviews" "
Rating 4 - Poor. 66 out of 1944 reviews" "
Rating 2 - Terrible. 65 out of 1944 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angel M. on 22 Apr 2024
Thank you for your feedback. We appreciate knowing you had a great time with us. We look forward to hosting you again soon!

10/10 Excellent

Alicia G.

Stayed 4 nights in Mar 2024
Response from FD Team on 19 Apr 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Angel M. on 10 Apr 2024
Thank you for your feedback. We are very pleased to hear you have enjoyed your stay with us. We look forward to hosting you again soon.

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great time, only thing i would of loved to be different is i felt like the walls were really thin and i was woken up by the people who was next to us alarm which was going off nonstop at 5am-6:00am. Other than that it was an amazing stay.
Stayed 2 nights in Apr 2024
Response from Adneris Perez Front Desk Agent on 9 Apr 2024
Thank for taking the time to write us such excellent feedback. We at Cypress Pointe value the input and ratings our guest provides, it helps us make the experience for our guest better and better each time. We hope to welcome you again soon!

10/10 Excellent

Vicky

Liked: Amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from FD Team on 9 Apr 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities
We had a 2 bedroom condo. The only inconvenience is that we were on the 3rd floor and there was no elevator. The condo was wonderful with a secluded balcony. The pool was lovely and the area was within walking distance of several restaurants. It was very clean. would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from FD Team on 9 Apr 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback about the staff. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them. Have a great day!

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service
This was a great choice for us - three girls on a weekend getaway. The staff were friendly and accommodating. The apartment was very spacious and very clean. It was a little dated and one of the showers had low pressure but that wasn’t a huge deal for us.
Stayed 3 nights in Mar 2024
Response from FD Team on 8 Apr 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are doing multimillion project remodeling our resort and soon all our rooms will be updating with a new look. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

10/10 Excellent

Samantha, Gaffney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was amazing for the price. In a great location also.
Stayed 3 nights in Apr 2024
Response from Angel M. on 7 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to Hosting you again soon.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient to I-4 and the parks but away enough to not deal with the congestion. I was only there overnight so I didn’t have a chance to experience the property but it looked like it had a lot to do, nice pool, room was clean and comfortable. Also quiet.
Stayed 1 night in Mar 2024
Response from Angel M. on 7 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to Hosting you again soon.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here multiple times and it is always clean and great!
Stayed 2 nights in Jan 2024
Response from RG on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this resort every time I come to Orlando. This resort has everything from basketball courts, a grilling area, tennis etc.. the pool has a volcano which is a huge attraction and my kids loved it. The resort also has a cafe on site that opens from early morning till 11pm. The resort is walkable to many stores, transportation is easy and just overall it's an amazing resort to stay. The staff is friendly and very helpfu, the rooms are cleans and huge can't complain about anything. Will always come back to this resort when I'm in the Orlando area.
Stayed 5 nights in Mar 2024
Response from Dara on 6 Apr 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay. Very clean property including pool and pool area. Rooms are cleaned as requested and thorough job. Very attentive staff. Disappointed no comfy place to sit in the one bedroom suites.
Stayed 28 nights in Mar 2024
Response from RG on 6 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property and staff great. Didn't like room's need to ne updated
Stayed 5 nights in Mar 2024
Response from Dara on 4 Apr 2024
Thank you for your rating and for taking the time to provide us with your feedback. We are happy to announce that we are currently going through a multi-million dollar multi-year room renovation! We are upgrading all of our units and hope to welcome you back in the future to enjoy our new look!

10/10 Excellent

Malivanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from RG on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay as a family of 4. Really great customer service all around. Clean, comfortable accommodations.
Stayed 7 nights in Mar 2024
Response from Angel M. on 3 Apr 2024
Thank you for your feedback. We are very pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
nothing unique was good near some great areas
Stayed 2 nights in Mar 2024
Response from Cypress Pointe Front Desk on 2 Apr 2024
Thank you for staying with us! We hope to welcome you back soon!

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying and it was qondeful just loke the first. We stayed 7 nights and it was wonderful
Stayed 6 nights in Mar 2024
Response from Amnon - Guest Services Manager on 2 Apr 2024
Thank you for taking the time to provide us a 5/5 rating. We are pleased to know that you enjoyed your second stay! As always, we look forward to welcome you back for your next visit.

6/10 Okay

Courtney

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cypress Pointe Front Desk on 2 Apr 2024
Thank you for taking the time to rate your most recent stay at Cypress Pointe a 3/5, and for us, that is below average. Our team always strive to provide the best of service and in your case we fell short. We would appreciate if you would take a few moments to provide us with additional feedback as to where we had fallen short in the service aspect. This feedback would only be utilized for constructive purposes in pursuit of elevating our service. We look forward to your feedback.

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! It is my go to location when I go to Orlando. It’s a super quick drive to both Disney & Universal. It’s also right next to the outlets as well. The property is clean and the staff is friendly. On this trip we staying in the studio but I’ve been in their 2 bedrooms and 3 bedroom lockoffs as well, always enjoying them!
Stayed 3 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for taking the time to provide us with your feedback! We are pleased that you had a wonderful time while staying with us. We are tucked away in a terrific location with many shops and restaurants near us, as well as the amenities at the property. We look forward to welcoming you back soon for another great stay!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frankly, my stay at Cypress Pointe Resort was a forced choice because my preferred facility was unavailable on the weekend of my late booking. I was pleasantly surprised to find the location, the room and the staff to be all quite excellent. The room was immaculate and well equipped. The parking was very easy and convenient and the staff were extremely friendly and helpful. There are no elevators and so if you find stairs to be difficult to manage, request a room at ground level. There are also no USB ports in the rooms , so you will need a plug in charging block. The facility is within a short drive to most attractions and though the grounds are not what I what I would rate as high-end, they provide a good quality experience without the frills. We did not use the outdoor pool, but it seemed to be large enough and quite clean. All in all, I would not hesitate to stay there again.
Stayed 1 night in Mar 2024
Response from FD Team on 28 Mar 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback. We look forward to seeing you soon back. Have a great day!

10/10 Excellent

Trent and Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is top notch. All the Amenities you need. Parking is a little tough.
Stayed 3 nights in Mar 2024
Response from FD Team on 28 Mar 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

8/10 Good

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at cypress pointe resort. Place was clean, rooms were spacious, and staff were friendly and helpful. Close to many restaurants, shopping and the theme parks. The only negative would be that the property is a little outdated.
Stayed 7 nights in Mar 2024
Response from Angel M. on 28 Mar 2024
Thank you for your feedback. We look forward to hosting your again in the future as we continue to renovate the resort.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff amazing
Stayed 2 nights in Mar 2024
Response from Amnon - Guest Services Manager on 27 Mar 2024
Thank you for taking the time to provide us with your feedback and a 5/5 rating. We are pleased you enjoyed your stay and look forward to welcome you back!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was amazing! It took us about 15 minutes to get to Disney world, our condo had two bedrooms and a full kitchen. Everyone was so nice and helpful
Stayed 3 nights in Mar 2024
Response from Amnon - Guest Services Manager on 26 Mar 2024
We thank you for taking the time to provide us with your feedback and a 5/5! We are pleased you found our accommodations perfect for your trip to Orlando. Our team is always here to make sure your stay is perfect! We look forward to welcome you back in the near future!

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they change the check out time from 10 to 11 or 12 like other hotels, would be great
Stayed 4 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon.

10/10 Excellent

Indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay when we go to Orlando. The amenities they offer and the space is what keeps us coming back. It’s quiet, close to everything and family friendly.
Stayed 3 nights in Mar 2024
Response from CPR Front Desk Team on 25 Mar 2024
Thank you so much for always choosing to come back to Cypress Pointe! It's always a pleasure to welcome you back!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, very friendly and unique. Will definitely be back
Stayed 2 nights in Mar 2024
Response from Front Desk on 24 Mar 2024
Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon

10/10 Excellent

Harrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again and everyone was great!
Stayed 4 nights in Mar 2024
Response from FD Team on 23 Mar 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

6/10 Okay

Antoine

Stayed 2 nights in Mar 2024
Response from FD Team on 22 Mar 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. If you like to tell us more about your experience, we will be more than happy to assist you, you can call or text us, that we can arrange the future better stay.

8/10 Good

Neal

Stayed 2 nights in Mar 2024
Response from Angel M. on 10 Apr 2024
We appreciate your feedback. We are very happy to hear you enjoy your stay. We look forward to seeing you again soon. Please let us know if we can further assist in anyway.

10/10 Excellent

Barbara Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. I definitely will stay there again.
Stayed 4 nights in Mar 2024
Response from FD Team on 19 Mar 2024
Thank you so much for your kind words! We will definitely make a point to celebrate your comments. We appreciate your resounding recommendation, and we look forward to making your next stay with us even better! Have a great Day!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Front desk on 18 Mar 2024
Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon!

8/10 Good

Bryant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in showers was a little low but otherwise always a great stay
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you so much for your feedback, we really appreciate it. We will inform our maintenance team about the water situation

10/10 Excellent

Donna

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stated above
Stayed 7 nights in Mar 2024
Response from Angel M. on 17 Mar 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

10/10 Excellent

Isora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Amnon - Guest Services Manager on 17 Mar 2024
We are pleased you enjoyed your stay. We look forward to welcome you back in the near future for another great stay!

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Third stay.
Stayed 4 nights in Mar 2024
Response from Angel M on 17 Mar 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We look forward to hosting you again soon.

8/10 Good

Darnella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Amnon - Guest Services Manager on 17 Mar 2024
Thank you for taking the time to provide us a 4/5 rating. We always look for detailed feedback as to how we could have earned the perfect 5/5 rating. We hope to make your future stay even better!

6/10 Okay

Armando

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This place has amenities, but very poor on parking, and no elevators. Also, asked to be contacted by owner management. I never received a call back.
Stayed 3 nights in Mar 2024
Response from Angel M. on 16 Mar 2024
Thank you for your feedback. We do take room request ahead of the check in date. Unfortunately, with no prior requests and being at full occupancy for Spring Break, we were not able to place you on the ground floor at check in. Our Guest Services Manager did reach out the following day and received no response. We hope you will book again in the future and make a room request ahead of your check in so we can do our best to accommodate your request. We cannot guarantee any room assignments. Thank you

10/10 Excellent

Beatriz

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My whole family loved it ! Perfect place to stay and relax , we would definitely stay again and recommend to others
Stayed 1 night in Mar 2024
Response from FD Team on 16 Mar 2024
Thank you so much for your kind words! It’s an honor to be of service. We will definitely make a point to appreciate your comments We appreciate your resounding recommendation and we look forward to making your next stay with us even better! Have a great Day!

10/10 Excellent

HAYDEE, PALOS VERDES ESTATES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, have stated many times with Grand Villas n Cypress well run ! Tks
Stayed 1 night in Mar 2024
Response from FD Team on 15 Mar 2024
Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

10/10 Excellent

Whitley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how convenient it was around stores. We cohld walk literally walk there. The only thing is the parking. It wasnt enough spots close enough to room.
Stayed 4 nights in Mar 2024
Response from Angel M. on 14 Mar 2024
Thank you for your feedback! We are happy to hear you enjoyed your stay and the surrounding area. We apologize for the parking as we are at full occupancy due to Spring Break. We look forward to hosting you again in the future!

10/10 Excellent

Caroline

Excellent 😀😀😀
Stayed 1 night in Mar 2024
Response from FD Team on 14 Mar 2024
Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

2/10 Terrible

Victoria

Disliked: Staff & service
I booked on Expedia and went to check in. They were not able to find my reservation. I showed them my confirmation email and they said to try again in an hour as it was not in their system. I called expedia and they told me to go in and show them my confirmation email which I did. They said they don’t have my reservation. I contacted expedia again. Expedia contacted the property and they were still not able to find my reservation. While trying to check in they were checking in another couple and lost all of their information and had to renter it. Seems like they may need to upgrade their computer and reservation systems. After 2 hours of wasted vacation time trying to check in and with somewhere to be we had expedia cancel our reservation.
Response from Amnon - Guest Services Manager on 15 Mar 2024
Hello Victoria, what had happened was most unfortunate. As we stated when you were at the desk, the reservation was not in our system as you had just booked it moments before entering our lobby. Some times third party bookings take some time to come into our system which was the case for your reservation, eventually it did come in but this was after you left and asked for us to cancel the reservation which we were happy to do. We had approved a cancellation without penalty. What you had witnessed with another guest had nothing to do with our system, the ID simply was not being read properly.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is incredibly friendly, kind and professional. Love that it’s a walkable property and has many amenities within walking distance.
Stayed 2 nights in Mar 2024
Response from Amnon - Guest Services Manager on 17 Mar 2024
Thank you for taking the time to provide us with your feedback! We are pleased that you found our team incredibly friendly, kind and professional. We agree :). We look forward tow welcome you back in the near future.

10/10 Excellent

Laura, Sumner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Disney, easy Uber. Great pool and activities. Comfortable beds. Very enjoyable
Stayed 4 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you so much for your feedback, we really appreciate it. We hope to welcome you back anytime soon

6/10 Okay

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that there is NO Housekeeping service as a rule until you stay for 8 days, so I had to try to get wet towels dry by hanging them anywhere I could to dry them out. No elevator in the buildings, just stairs. Had a nice workout room and pool area with hot tub. Room was nice, but small. Tiny balcony. Some construction i the area of hotel. Not a bad location, fairly convenient to most things, traffic is heavy all the time out on the street.
Stayed 4 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Greetings, thank you so much for your feedback, we really appreciate it as it help us improving with our service. As a resort, we do not offer housekeeping daily service, however we are always available to replenish your items upon request. We do not have elevators, however we always are open to assist with luggage and/or locating the reservation into a bottom floor room. We hope to welcome you back to offer you a better stay in the future.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have one small issue with the room and we called it was taken care of within five minutes. All of the staff were great. Looking forward to staying again.
Stayed 3 nights in Mar 2024
Response from Front Desk on 11 Mar 2024
Thank you so much for your feedback e really appreciate it. We hope to welcome you back anytime soon!

8/10 Good

Jerri Nicole

Business traveller
It is truly great. The only downsides are: you can hear everything outside your room. It asks you to keep the AC no lower than 72. There is no full length mirror. There is only one tiny trash can. They don’t clean your room - empty your trash/bring fresh linens daily.
Stayed 2 nights in Mar 2024
Response from Angel M. on 9 Mar 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to hosting you in the future.

10/10 Excellent

Amiaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Loved the resort. It was overall a great experience and would definitely go back. The pool was really nice and the area around was really nice. They have events every day which is nice to. Very good location. It’s near everything.
Stayed 3 nights in Mar 2024
Response from Angel M. on 8 Mar 2024
Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to hosting you again soon!

4/10 Poor

Marian

Not what I expected. I rented a room for two nights expecting a one room condo and it was a studio with a tub in the middle of the room. My biggest mistake. Will never rent at that so call resort.
Stayed 2 nights in Mar 2024
Response from Angel on 6 Mar 2024
We are sorry you did enjoy our studio unit. We hope you revisit us and try our 2 bedroom unit with full kitchen, 2 bedrooms, 2 bathrooms on your next stay. Thank you for allowing us to host you.