4/10 Poor
Denise K.
2 Jul 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Condo ok, property manager horrible
It's mostly what I expected for the price paid. A bit outdated and not cleaned well but location is great and it had the space we needed.
The accommodations state that the condo has A/C. The A/C went out while we were there - it was 105 degrees outside and it made for indoor sleeping to be above 90 degrees. The property manager sent a tech the next morning and we thought that it was fixed. We left the property for the day and when we arrived home, we found the A/C to be not working again and the condo again over 90 degrees inside. The property manager was rude and inappropriate. He did not respond to texts but did answer the phone an hour after attempting to connect with him. I asked for solutions, suggesting him bringing fans, or crediting us the night stay cost so we could go buy fans, or for him to put us in a different property or hotel while the A/C was getting fixed. His response was "you can sleep outside then". He also stated that this is not his problem, things happen and it's not like he "came over and broke the A/C with a hammer". Never have I been treated so poorly. We tried to connect with VRBO and they attempted to do a 3-way phone call to find resolution but he never answered or responded, nor did he follow up with any alternative solutions to me directly.
The check-in instructions state that WiFi instructions are on a sheet of paper by the tv, but this is not the case. We were able to get the details, but he was rude in this interaction as well. Unnecessary!
Denise K.
Stayed 18 nights in Jun 2024