4/10 Poor
Lorraine
Travelled with family
1 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
No water! We Stayed two days and on the second day the water stopped working. I was in the middle of a shower with a head full of shampoo. My husband ran down to the desk to see if there was another unit we could use the shower. No water at all! So I waited in the shower for 45 mins hoping for the water to turn back on and nothing. We packed up and headed out to rent another room so I could get shampoo out of my hair and the husband and daughter could shower and have bathroom facilities . I understand things happen but was is upsetting is there is no desk staff half the time. When we left the desk staff was gone, I had to go into the restaurant next door looking for someone and eventually left the key. I sent them two messages and waited for a response hoping they would correct this before I did my review and no response as I should recess credit for the one day as I had to go to another hotel and of course no response. Poor customer service they received their money and then don’t care.
Lorraine
Stayed 2 nights in Apr 2024