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Reviews of Residence Inn Anaheim Hills Yorba Linda

3 out of 5
Residence Inn Anaheim Hills Yorba Linda
125 S Festival Dr, Anaheim, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 350 out of 593 reviews" "
Rating 8 - Good. 140 out of 593 reviews" "
Rating 6 - Okay. 52 out of 593 reviews" "
Rating 4 - Poor. 21 out of 593 reviews" "
Rating 2 - Terrible. 30 out of 593 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2024

6/10 Okay

Daniel, Orland

Travelled with family
The bed had a big dip . Woke up with back and hip pain. Might be time to refresh up furniture. Also no exhuast ventilation in bathroom. Stuffy and moldy in ceieling and door.
Stayed 2 nights in Mar 2024
Response from Justin on 5 Apr 2024
Good Morning,I am sorry to hear about your challenges you had during your stay. I have provided your feedback to the housekeeping and engineering team to ensure this is a one time occurrence. Please if you ever need anything during your stay in the future, please let us know right away and we will make sure that we get your request taken care of immediately.

4/10 Poor

Enrique

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
I would not recommened this place. They do not clean your room unless you beg for it. The free wifi does not work. The tv would shut off on its own. They charge $4.00 dollars for the washer an dryer.
Stayed 7 nights in Jan 2024
Response from Elizabeth on 21 Jan 2024
Thank you Mr. Enrique for taking the time to give us your feedback about your stay with us. I apologize that we do not meet your standard. Your message is shared with the management and the housekeeping team. Again thank you.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place and stay, super recomended
We stayed for two weeks including Christmas and New Years, we had a great time, place was always clean, breakfast included and great variety. Staff was extraordinary, specially Guia at the front desk. This is our second year staying at the same hotel and we definitely will stay again, super family friendly
Stayed 3 nights in Jan 2024
Response from Elizabeth on 21 Jan 2024
Thank you for your feedback and thank you for the perfect score! I am delighted to hear that you and your family enjoyed the stay. We hope to welcome you again next holiday!

6/10 Okay

Jeffrey

Disliked: Amenities
Clean and friendly.
Stayed 4 nights in Jan 2024
Response from Elizabeth on 16 Jan 2024
Thank you for taking the time to give us your feedback.We hope to welcome you again soon.

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024
Response from Elizabeth on 16 Jan 2024
Thank you Christopher for taking the time to give us your feedback. We hope to welcome you again soon.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Elizabeth on 16 Jan 2024
Thank you Jose for taking the time to give us your feedback. We hope to welcome you again soon on your next visit in the area.

8/10 Good

Dave

Stayed 1 night in Jan 2024
Response from Elizabeth on 15 Jan 2024
Thank you Mr. Dave for reaching out to us and giving us your feedback of your stay with us. We hope to welcome you again soon!

10/10 Excellent

Peter, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Elizabeth on 10 Jan 2024
Thank you Mr. Peter for taking the time to give us your feedback of your stay with us. We hope to welcome you again on your next visit in the are.

10/10 Excellent

Rosylin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The heated pool and hot tub. So needed at the end of a day in Disneyland.
Stayed 3 nights in Dec 2023
Response from Elizabeth on 10 Jan 2024
Thank you very much for taking the time to give your feedback. We are happy to hear that you enjoyed your stay with us. We hope to welcome you again on your next visit in the area.

10/10 Excellent

Sheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet & clean property...
Stayed 2 nights in Dec 2023
Response from Elizabeth on 7 Jan 2024
Thank you for taking the time to give us your feedback.I am to hear that you enjoyed your stay with us.We can't wait to welcome you back again on your next visit in the area.

10/10 Excellent

William

Stayed 6 nights in Dec 2023
Response from Elizabeth on 3 Jan 2024
Thank you so much for taking the time to give us your feedback. It is our pleasure to give excellent guest service and we can't wait to welcome you again soon!

2/10 Terrible

Pushkar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not family friendly
We were traveling with a new born and were given one of the pet friendly rooms which was dirty, carpet seemed to be decade old , dark shade to hide the mess. Bathroom exhaust was not working. I asked to change the room and I was told that no other room was available. When I wrote a formal email to Marriott I immediately got a call that a new room was available which I declined as it was too late.
Stayed 3 nights in Dec 2023
Response from Elizabeth on 3 Jan 2024
Thank you for taking the time to give us your feedback.Your message was shared with the management and I apologize for the unpleasant experience you had with us. We hope you can give us another chance to make your next stay memorable. Thank you once again.

10/10 Excellent

Elias

Stayed 6 nights in Dec 2023
Response from Elizabeth on 3 Jan 2024
Thank you for taking the time to give us your feedback.It is always a pleasure serving you and we hope to welcome you again soon!

10/10 Excellent

Marie Elaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Elizabeth on 3 Jan 2024
Thank you for taking the time to give us your feedback.It is always a pleasure serving you and we hope to welcome you again soon!

10/10 Excellent

Jack

Stayed 1 night in Dec 2023
Response from Elizabeth on 3 Jan 2024
Thank you for taking the time to give us your feedback.It is always a pleasure serving you and we hope to welcome you again soon!

10/10 Excellent

Christian, Jackson Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, attractive, spacious, nice views from the property, good breakfast buffet with lots of options and good coffee, helpful friendly professional staff. I would stay here again.
Stayed 3 nights in Dec 2023
Response from Elizabeth on 3 Jan 2024
Thank you for taking the time to give us your feedback.It is always a pleasure serving you and we hope to welcome you again soon!

10/10 Excellent

sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and professional!
Stayed 2 nights in Nov 2023
Response from Elizabeth on 26 Nov 2023
Hello and thank you Ms. Sandy for your feedback and for the perfect score!We all can't wait to welcome you again soon!

10/10 Excellent

Igor

Stayed 1 night in Oct 2023
Response from Elizabeth on 3 Jan 2024
Thank you for taking the time to give us your feedback.It is always a pleasure serving you and we hope to welcome you again soon!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2023
Response from elizabeth on 16 Nov 2023
thank you for taking the time to give us your feedback. We hope to welcome you again soon!

6/10 Okay

Ashtyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fire alarm went off at 8 am two days in a row (false alarms) and our key card was deactivated 1.5 hours before it was supposed to. Other than that things were clean, breakfast was good. And staff was nice.
Stayed 6 nights in Nov 2023
Response from elizabeth on 16 Nov 2023
I sincerely apologize for the inconvenience on your stay with us.But on the other hand, I am glad that you received great guest service and that you enjoyed our breakfast. We hope to welcome you again soon.

10/10 Excellent

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite place
Stayed 1 night in Oct 2023
Response from Elizabeth on 4 Nov 2023
Thank you for taking the time to give us your feedback about your stay with us.We hope to welcome you again soon!

8/10 Good

Deepa

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and nicely maintained property
Stayed 1 night in Nov 2023
Response from Elizabeth on 4 Nov 2023
Thank you for taking the time to give us your feedback about your stay with us. We hope to welcome you again soon!

10/10 Excellent

Teodora

Stayed 1 night in Oct 2023
Response from Elizabeth on 26 Nov 2023
Hello and thank you for giving us your feedback and for the perfect score! I am glad that you enjoyed your stay with us. We all can't wait to welcome you again soon!

10/10 Excellent

lashonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elizabeth was great!!! The staff was amazing :)
Stayed 6 nights in Oct 2023
Response from Elizabeth on 1 Nov 2023
Thank you for taking the time to give us your feedback! I will miss you and your sister! We hope to welcome you again soon. Safe travel.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Elizabeth on 29 Oct 2023
Thank you for taking the time to give us your feedback. We hope to welcome you again.

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The room was great, and the staff was very nice and helpful
Stayed 1 night in Oct 2023
Response from Elizabeth on 25 Oct 2023
Thank you for taking the time to give us your feedback. We hope to welcome you again soon!

8/10 Good

Ashish

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The suite was as advertised. They provide free hot breakfast which had sufficient variety for everyone in our family. Kitchen had basic utensils which is probably all you need for a short stay. Overall it was a pleasant experience.
Stayed 2 nights in Oct 2023
Response from Elizabeth on 25 Oct 2023
Thank you for taking the time to give us your feedback. We hope to welcome you again soon.

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elizabeth on 15 Oct 2023
Thank you sir for the time giving us your feedback! I am happy that you received great customer service! We hope to welcome you again on your next visit in the area.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from elizabeth on 10 Oct 2023
Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your stay with us. We hope to welcome you again on your next visit in area.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to restaurants and main freeways.
Stayed 3 nights in Sep 2023
Response from Elizabeth on 10 Oct 2023
Thank you for giving us a perfect score!We are happy to hear that you enjoyed your stay with us. We hope to welcome you again on your next trip.

10/10 Excellent

Haritz

Stayed 1 night in Sep 2023
Response from Elizabeth on 26 Sept 2023
Hello and thank you for giving us your feedback about your stay with us. We are glad that you enjoyed your stay. We hope to welcome you again on your next trip.

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023
Response from Elizabeth on 21 Sept 2023
Thank you for giving us your feedback.We hope to welcome you again on your next trip.

8/10 Good

Maria I.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant convenient.
Stayed 2 nights in Sep 2023
Response from Elizabeth on 19 Sept 2023
I am glad that you enjoyed your stay with us. Your feedback will be shared with our hotel team and I appreciate you for taking the time to give us your feedback.

10/10 Excellent

Richard

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and restaurants walking distance!
Stayed 2 nights in Aug 2023
Response from Elizabeth on 19 Sept 2023
I am glad that you enjoyed your stay with us. Thank you for giving us a perfect score and we hope to welcome you again on your next travel.

2/10 Terrible

youqing, San Gabriel

Stayed 3 nights in Aug 2023
Response from Elizabeth on 19 Sept 2023
I apologize that your stay did not meet your expectation. Your feedback will be shared to our Management team.Thank you for taking the time to give us your feedback.

10/10 Excellent

Star

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Aug 2023
Response from Elizabeth on 19 Sept 2023
Thank you for taking the time to give us your feedback. We hope to welcome you again on your next travel.

10/10 Excellent

Arconsel

Travelled with family
Liked: Amenities
Fun fun fun , we held our 1st family reunion in the property. The staff was so accommodating Diamond the front desk associate, as well as the morning breakfast associate gave us excellent 5 stars service. We were all so Harper boom it again next year. Place has all the right accommodation for families, outdoor gas bbq, basketball courts, and a pool. Felt just like home there!! Great job residence marriott!
Stayed 1 night in Aug 2023
Response from Elizabeth on 19 Sept 2023
I am glad that you received an excellent service and you feedback will be share with the entire hotel team. Thank you again for giving us your feedback.

10/10 Excellent

Maricela

Stayed 2 nights in Aug 2023
Response from Elizabeth on 19 Sept 2023
Thank you for choosing to stay with us and thank you for taking the time to give your feedback. We hope to welcome you again on your next travel.

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so big my 8yo gasped and said she wanted to “explore” it. Full-size fridge and freezer. Incredibly clean. Very comfortable bed (though the fold-out couch mattress was past the end of its life and was like sleeping on a trampoline, my 8yo said). Lots of usb plugs. Breakfast was lavish: sausage, eggs (scrambled and hard boiled), potatoes, waffles with several different toppings, fruit, bagels and cream cheese, pastries, coffee, juice…lots of indoor places to sit. Also nice seating at tables by the pool. I sat there for a long phone call and it was pleasant and relaxing. There’s a Target across the street. We stayed here to go to Disneyland. Free parking here, and it took 22 minutes to drive to the Toy Story parking lot. Highly recommend- if you’re going to drive, be comfortable! They serve breakfast starting so early, we are at 6:30 am on a weekday before heading to the park.
Response from Elizabeth on 19 Sept 2023
We are glad that you enjoyed your stay with us. We hope to welcome you again on your next travel.

2/10 Terrible

Lynn

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Justin on 23 Jul 2023
Good Morning Rosanna,Thank you for staying with us and we hope you come again when you are in the area.

10/10 Excellent

Jianjun

Stayed 8 nights in Jun 2023

8/10 Good

Jennifer

Stayed 3 nights in May 2023
Response from Justin on 23 Jul 2023
Good Morning Jennifer,Thank you for staying with us and we are happy to see you enjoyed your stay. We hope you come back when you are in the area.

10/10 Excellent

Marilyn

Stayed 3 nights in Apr 2023
Response from Justin on 23 Jul 2023
Hi Marilyn,Thank you for staying with us and happy to see you enjoyed your stay with us. Please come again when you are in town.

6/10 Okay

Stacy

Liked: Cleanliness, property conditions & facilities, room comfort
Unusual Difficulties with Otherwise Lovely Hotel
We’ve stayed here often and never before had the issues getting our room that we had this time. My husband got there at 3pm and there was a line of at least 10 people waiting and only one front desk person. Then the manager came out and said check in time would be 4 but our reservation said it was 3. At 4:15 when we came back, another line of about 8 people and almost 45 minutes b4 we got room. The front desk person was NOT to blame —- she was working fast and was courteous and diligent. The computer system didn’t cooperate and she should have had another person helping her check in. Why wasn’t there more help for her and for housekeeping that was behind apparently bc the night before had been completely full? Why did the manager lie about check in time instead of helping the check in person or housekeeping?
Stayed 1 night in Jun 2023

2/10 Terrible

kinsey rae

Stayed 4 nights in Jun 2023

6/10 Okay

Yianni

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Absolutely horrible. Closet was broken, doors wouldn’t open. Worse part was that housekeeping was supposed to be coming every other day. I was staying for two weeks. The skipped my last three scheduled cleaning. When I called to ask of housekeeping would be coming by I was told that housekeeping was done for the day and they wouldn’t come to my room. But they could send towels if I wanted. Same thing every time. Not even an apology! To top it all off, I woke up next to what I hope was a spider and not a bed bug.
Stayed 12 nights in Jun 2023

6/10 Okay

Sungho

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old furniture and hallway. Nice staff, quiet and safe area. Needs improvements in daily breakfast.
Stayed 6 nights in Jun 2023

10/10 Excellent

Ruba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023