Exterior

Reviews of Howard Johnson Hotel & Suites by Wyndham Orange

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 311 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 211 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Arieanna

Stayed 1 night in Mar 2022
Response from Manager on 5 Apr 2022
Hello Arieanna, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was close to where I had to go/ I didnt like the screaming kids that were there with thier with parents at 9:30 pm & 2:am .
Stayed 4 nights in Mar 2022
Response from Manager on 30 Mar 2022
Hello Roger, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Was unable to check in due to there being a cash only deposit that was not shown on the hotels .com website. I was traveling alone and did not feel safe trying to navigate an unfamiliar city alone at night with all of my belongings and was refused a refund.
Stayed 1 night in Mar 2022
Response from Manager on 31 Mar 2022
Dear Guest,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 Okay

Linda

Travelled with family
Disliked: Amenities, property conditions & facilities
Close to freeway, which was a plus. Room was musty and air conditioner was very noisey. Fridge leaked, almost slipped. I had to leave a $100 cash deposit, which wasn't stated on web site. Very thin blanket on bed. Was suppose to be a 4 star but I thougt it was more like a 2 star hotel.
Stayed 1 night in Mar 2022
Response from Manager on 31 Mar 2022
Hello Linda,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to this area often and will definitely put this hotel into my rotation. Great location, close to freeways and central to Orange County. The room was surprisingly large and very clean. This is a great value for the area.
Stayed 1 night in Mar 2022
Response from Manager on 19 Mar 2022
Hello Andrew, It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

6/10 Okay

Jacqueline

Travelled with family
Disliked: Staff & service
Was ok but not where I would stay again.
Stayed 2 nights in Mar 2022
Response from Guest Relations Management on 15 Mar 2022
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in some ways; though I regret to hear that you weren't thoroughly impressed with our accommodations that you do not intend to return. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent stay. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

Summer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spiders and egg sacks everywhere!
We killed multiple spiders and they were even I. The made beds. It was horrible.
Stayed 2 nights in Mar 2022
Response from Guest Relations Management on 14 Mar 2022
I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. Further, any issue related to insects is promptly addressed through professional treatments right away. We hope you'll be truly impressed during your next guest experience at our hotel.

6/10 Okay

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on 12 Mar 2022
Hello Ramon, It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Guest Relations Management on 27 Feb 2022
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us seeing your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

2/10 Terrible

Michael

Stayed 4 nights in Feb 2022
Response from Guest Relations Management on 27 Feb 2022
Your rating is greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Guest Relations Management on 22 Feb 2022
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us seeing your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

10/10 Excellent

SENIOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Pretty clean and quiet
Stayed 1 night in Feb 2022
Response from Manager on 19 Feb 2022
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

Andrew, Bay Point

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
"During COVID" - no breakfast & pool was closed
Stayed 5 nights in Feb 2022
Response from Manager on 19 Feb 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice large room
The room was clean and fairly upgraded. The front desk service was excellent! I would stay here again
Stayed 1 night in Feb 2022
Response from Guest Relations Management on 14 Feb 2022
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed like family. We thank you for your loyalty and look forward to serving you again in the future!

8/10 Good

Jami

Stayed 1 night in Feb 2022
Response from Manager on 14 Feb 2022
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room smelled like mold very strong. hotel had cocaroached. we did not stay! Horrible place.. giving hotels.com a really bad reputation. I expected better quality of hotels offered by hotels.com.
Stayed 1 night in Feb 2022
Response from Guest Relations Management on 14 Feb 2022
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. If your room was not cleaned according to these standards, I hope you will accept our sincerest apologies for the oversight. Thank you again for sharing your experience.

8/10 Good

Fabiola

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on 12 Feb 2022
On behalf of our entire staff thank you for staying with us and for rating your stay.,

4/10 Poor

Dennis

Travelled with group
Liked: Room comfort
Ok if you have nowhere else to go!
Not a family hotel, a-lot of non-desirable people staying there. Don’t bring your family.
Stayed 1 night in Feb 2022
Response from Danny on 9 Feb 2022
We are sorry that you were unhappy with your stay.

8/10 Good

Anni

Stayed 1 night in Feb 2022

2/10 Terrible

Reza

Travelled with family
Disliked: Staff & service, amenities
Manager of this property Dany want to kick my family because we had complained about cleaning the room. My son was surgery and needed to clean the room everyday and he didn't notice to my problem and he bordered me. Your company didn't notice to my problem. I never used your app for reservation for anything Because your company doesn't responsible to your customers.
Stayed 16 nights in Dec 2021
Response from Guest Relations Management on 8 Jan 2022
hank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2022
Response from Manager on 6 Apr 2022
Hello Elsa, Thank you so much for the incredible rating. We look forward to your next visit!

8/10 Good

Verified traveller

Liked: Staff & service
Less than I expected
Rooms are dark and pretty barren, not like a lot of the photos on this app. Its definitely not worth almost 120/night - I'd expect better soundproofing, better cleaning (we found hair on the bedsheets for example) and a working tv remote (ours didnt turn the tv on or change volume)
Stayed 5 nights in Dec 2021
Response from Guest Relations Management on 6 Jan 2022
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.

6/10 Okay

Agueda Denisse

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
El drenaje de la regadera y el inodoro estaban tapados y no llegaron a destaparlos nunca.
Stayed 3 nights in Dec 2021
Response from Manager on 5 Jan 2022
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manager on 30 Dec 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

4/10 Poor

Randy

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The parking is ver bad to tight of spaces Cob webs in a few places and not maintained to good
Stayed 3 nights in Dec 2021
Response from Manager on 22 Dec 2021
Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we don´t always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

6/10 Okay

Ray

Business traveller
Disliked: Cleanliness
Booked & Paid in advance because I knew I would arrive very late in the night. Came in at 12:00am to a huge oily sticky substance on the floor, which I almost slipped on. Lifting and popping floorboards a broken hair dryer. First and Last time I would go there. Plus I asked for a print of my invoice for work. They couldn’t even do that, said because I booked with a third party. (Expedia)
Stayed 3 nights in Nov 2021
Response from Guest Relations Manager on 30 Nov 2021
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. If your room was not cleaned according to these standards, I hope you will accept our sincerest apologies for the oversight. Thank you again for sharing your experience. Thank you again for sharing your experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Unhappy with Jaccuzzi suite
Rented room with jacuzzi very disappointed the tub drain stopper didn’t work had to keep filling tub. Jets didn’t work very good and air switch was broken not allow the jets to work properly
Stayed 1 night in Nov 2021
Response from Manager on 27 Nov 2021
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

8/10 Good

Roni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Guest Relations Management on 22 Nov 2021
Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

6/10 Okay

Justin

Stayed 1 night in Nov 2021
Response from Manager on 21 Nov 2021
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nope
Nope No no no! Ghettolicious! Hard to find! Howard Johnson hell. Dirty towels. If you're poor clean it bed linens seemed ok but have flea bites. Last resort Motel 6 better. Family owned struggling so they had to cut corners, it is what it is. Just Pray for our people & this country!
Stayed 1 night in Nov 2021
Response from Guest Relations Management on 8 Nov 2021
I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits. We hope to see you again soon!

4/10 Poor

Alba

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Pics on website make the property more upkept and aesthetically pleasing. Was highly disappointed to see the property in person. Plus the property is located behind a gas station (that is the entry way). Rooms are supposed to be smoke free, but don’t think they fully enforce that rule, as our room reeked of cigarettes.
Stayed 1 night in Nov 2021
Response from Manager on 7 Nov 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room and comments about our property. Please do consider us again on your next visit to the area.

10/10 Excellent

Tammy

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Manager on 5 Nov 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel because it had a pool and breakfast was included. The pool was out of service and there was no breakfast. I was very disappointed to find out last minute.
Stayed 1 night in Oct 2021
Response from Manager on 31 Oct 2021
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future.

4/10 Poor

Victor

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Probably won't stay there again
Stayed 10 nights in Oct 2021
Response from Manager on 27 Oct 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 Poor

Julieta

Disliked: Staff & service, amenities, property conditions & facilities
Swimming pool was not available, amenities promised breakfast and there was none, WiFi was terrible! Bath towels were small and thin, little tiny pillows. No room service one of the days of our 4 day stay. We will never use Howard Johnson hotels ever again.
Stayed 4 nights in Oct 2021
Response from Manager on 28 Oct 2021
We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Guest Relations Management on 26 Oct 2021
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us seeing your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

6/10 Okay

Natalie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The location is great. The property is clean and the customer service was decent. The room was clean and the air conditioning worked, but their beds are TERRIBLE!!!!! Mattresses need to be upgraded! I will not be returning.
Stayed 1 night in Oct 2021
Response from Guest Relations Management on 26 Oct 2021
Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. I am glad that you enjoyed our service and the rest of your stay; yet I regret to hear of your dissatisfaction with our beds. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on 19 Oct 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Okay

April

Stayed 1 night in Oct 2021
Response from Guest Relations Management on 18 Oct 2021
Thank you for taking the time to complete our survey and share your experience! We wish to let you know that your voice is of utmost importance to us. I hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Good location but parking was awkward
Stayed 1 night in Oct 2021
Response from Guest Relations Management on 17 Oct 2021
I'm glad you found our location to be convenient, though I do apologize for any inconveniences that you experienced due to our parking arrangement. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Oct 2021
Response from Manager on 15 Oct 2021
Thank you for taking the time to share your comments regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was terrible. The towels was dirty and they didn't have any shampoos or body wash.
Stayed 3 nights in Oct 2021
Response from Guest Relations Management on 12 Oct 2021
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

christian

Stayed 1 night in Oct 2021
Response from Manager on 12 Oct 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021
Response from Manager on 10 Oct 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Guest Relations Management on 6 Oct 2021
Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We hope to see you again soon!

2/10 Terrible

Christopher

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
My stay was horrible!
A/C was running, warm humid air, in the warm humid weather outside. I called to complain and the person at the front desk came to my room. He said “wait for the a/c to cool down it’s hot outside. It will cool down later as it gets cooler outside”. Are you serious lol! What’s the point of having A/C of it doesn’t work! These people know somethings don’t work and intentionally make you feel uneducated and think you have no choice but to accept their answers! Spend a lil more for a better hotel!
Stayed 1 night in Oct 2021
Response from Manager on 6 Oct 2021
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our front desk as well as our room. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Alva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay...
Well it was very last minute. The room was really clean which I was shocked and it was very comfortable. Too bad I couldn't stay any longer. For it being near the freeway I'm very surprised that I couldn't hear anything.
Stayed 1 night in Oct 2021
Response from Manager on 6 Oct 2021
Thank you for sharing your experience. We truly appreciate the insight regarding our room. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2021
Response from Manager on 4 Oct 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Albert

Room was clean, a/c was not working right, parking is limited, area does not look inviting overall ok
Stayed 2 nights in Sep 2021
Response from Guest Relations Management on 29 Sept 2021
I do apologize for issues with the air conditioner, though I am glad you found the room to be clean and comfortable. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Guest Relations Management on 28 Sept 2021
Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We hope to see you again soon!