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Reviews of Holiday Inn Express & Suites Costa Mesa, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

IZOLDA, Bay Harbor Islands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,quiet,breakfast is dicent.
Stayed 2 nights in Apr 2024
Response from Liz Tapia on 23 Apr 2024
Hello IZOLDA,Thank you for taking the time to write a review about your stay with us at Holiday Inn Express Costa Mesa. We are delighted to hear that you experienced a restful and pleasant stay. And are glad that you enjoyed our complimentary breakfast. We know that you have many options when traveling near the area and we are grateful that you chose us. Thank you again for choosing IHG and we hope to see you again in the near future.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liz Tapia on 9 Apr 2024
Hello, AndrewThank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many choices and we are grateful that you chose us. We are glad to hear that you enjoyed your stay and we hope to serve you again when near the area.

10/10 Excellent

Kristyne Amick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accommodating and friendly. Second time staying and we have appreciated each time.
Stayed 2 nights in Apr 2024
Response from Liz Tapia on 5 Apr 2024
Welcome back, Kristyne AmickThank you for taking the time to write as review about your stay with us at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options and we are grateful that you chose us. We are delighted to hear that you like our friendly staff and that we are always able to accommodate you. We hope to serve you again, when traveling near the area. Sincerely,

10/10 Excellent

Fanee

Stayed 1 night in Mar 2024
Response from Liz Tapia on 22 Apr 2024
Hello, FaneeThank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We are grateful that you chose us as your stay destination. We are delighted to heat that you enjoyed your stay and we hope to see you again in the near future.

8/10 Good

Mark N Britney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night - it was a good location that was clean. I’d stay here again.
Stayed 1 night in Mar 2024
Response from Liz Tapia on 3 Apr 2024
Hello, Mark and BritneyWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are delighted to hear that you enjoyed your stay and that we exceeded your expectations. We would love for you to stay with us again when near the area. We understand that there are plenty of options near the area and for you to chose to stay with us makes us feel grateful. Sincerely,

10/10 Excellent

Mohammad Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking safe building
Stayed 8 nights in Mar 2024
Response from Liz Tapia on 3 Apr 2024
Hello, MohammadWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are delighted to hear you enjoyed your stay and that you felt save and comfortable with us. It is great to hear that you enjoyed our complimentary parking and we hope to have you as a guest again when near the area. Again we are grateful for your review and feedback. We hope to see you in the near future.

2/10 Terrible

Amber

Business traveller
sk there fix was to squish them and didn’t clean up the mess then next day they where all over bed and nightstand
Stayed 3 nights in Mar 2024
Response from Liz Tapia on 28 Mar 2024
Hello, AmberThank you for taking the time to give us your feedback. We apologize for the inconvenience that you experienced during your stay. And I am sorry to hear that the discount we gave your husband was not enough to make it right. We would love for you to allow us another opportunity to provide you with a pleasant stay in the near future.

6/10 Okay

nicole, Phoenix

Stayed 1 night in Mar 2024
Response from Liz Tapia on 18 Apr 2024
Hello Nicole,Thank you for taking the time to give us your feedback about your stay with us at Holiday Inn Express Costa Mesa. Although, you did not write a review about how we can improve our guest's experience based on the score you gave us. We do apologize if you experienced any inconvenience during your stay. We know that when traveling near the area you have many options and we are grateful that you chose us. We hope that you can give us another chance in the near future. Thank you again for choosing IHG.

2/10 Terrible

Brigitte

Stayed 1 night in Mar 2024
Response from Liz Tapia on 16 Apr 2024
Hello, BrigitteThank you for choosing Holiday Inn Express Costa Mesa and for giving us your feedback. We apologize for the inconvenience you experienced during your stay and that we did not meet your standards. We hope that you can give us another chance when traveling near the area. Thank you again for choosing Holiday Inn Express Costa Mesa.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an overnight trip, the hotel was convenient, clean and quiet. will stay here again.
Stayed 1 night in Mar 2024
Response from Liz Tapia on 28 Mar 2024
Hello, Maria Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to give us your feedback. We hope to serve you again in the near future. Sincerely,

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and it was so clean and nice!
Stayed 1 night in Mar 2024
Response from Liz Tapia on 3 Apr 2024
Hello, JacobThank you for taking the time to write a review and for choosing Holiday Inn Express Costa Mesa. We are delighted to hear that you loved your stay and enjoyed how well kept we have our facilities. Housekeeping and maintenance work hard everyday to make sure that our guest experience a pleasant stay. We are grateful that you chose to stay with us and we hope to serve you again when traveling near the area. Thank you!

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
close to Orange County Airport. Price was reasonable
Stayed 1 night in Mar 2024
Response from Liz Tapia on 3 Apr 2024
Hello, DanielThank you for choosing Holiday Inn Express and for taking the time to give us your feedback! We are delighted to hear that you enjoyed the location of the hotel and that we were able to meet your expectations. We are very grateful that you chose us to stay and we hope to serve you again in the near future.Sincerely,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was large with 2 queen beds. Very clean. The bed was very comfortable. TV remote with lots of channels. Iwould stay here again and recommend to anyone.
Stayed 2 nights in Mar 2024
Response from Liz Tapia on 3 Apr 2024
Hello, DianeThank you for choosing Holiday Inn Express Costa Mesa and for taking the time to five us your feedback. We are delighted to hear that we exceeded your expectations as well as loving our comfortable beds. It is always a pleasure to hear when a guest enjoys their stay, especially, when they recommend us. Please know that we are grateful for your feedback, and we hope to serve you again in the near future.

10/10 Excellent

Jimena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and helpful
Stayed 1 night in Mar 2024
Response from Liz Tapia on 3 Apr 2024
Hello, JimenaThank you for taking the time to write a review and for choosing Holiday Inn Express Costa Mesa. We are delighted to hear that you enjoyed your stay and that you liked our helpful staff. Please know that your comments will be shared with our staff to let them know how great of a job they are doing. We are grateful that you chose us and we hope to serve you again when traveling near the area. Thank you!

6/10 Okay

David

Travelled with partner
It’s in a great location, clean and tidy. Friendly staff.
Stayed 1 night in Mar 2024
Response from Liz Tapia on 3 Apr 2024
Hello, DavidThank you for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. It is great to hear that you enjoyed the close proximity to most attractions and beaches that our location provides. We are also grateful for your comments in regards to our friendly staff and cleanliness. When traveling near the area, we hope to serve you again. Thank you!

10/10 Excellent

louis, ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Liz Tapia on 9 Apr 2024
Hello, louisThank you for choosing Holiday Inn Express Costa Mesa and for taking the time to give us a review about your previous stay. We are delighted to hear that you enjoyed a pleasant stay with us and we hope to serve you again in the near future. Thank you for choosing IHG.

10/10 Excellent

Dale

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Liz Tapia on 9 Apr 2024
Hello, Dale We appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are delighted to hear that you enjoyed and experienced a pleasant stay with us. We know that when traveling near the area there are many options and we are grateful that you chose us. Your feedback is very valuable to us and we hope to serve you again in the near future.

10/10 Excellent

micaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out. Quiet. Needs little upgrade. Great service
Stayed 1 night in Feb 2024
Response from Liz Tapia on 10 Apr 2024
Hello, MicaelaThank you so much for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. When traveling near the area we know that there are many options and we are grateful that you chose us. We are delighted to hear that you experienced a pleasant stay and we hope that when traveling near the area you chose us again. Thank you again for choosing IHG.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always willing to help
Stayed 2 nights in Feb 2024
Response from Liz Tapia on 10 Apr 2024
Hello, MichelleWe appreciate you taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We are delighted to hear that you enjoyed your stay and that our friendly staff made your stay extra special. We understand that when traveling near the area you have many choices and we are grateful that you chose us. Please know that your feedback is valuable to us and we hope to serve you again in the near future. Thank you again for choosing IHG.

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and staff were friendly. Breakfast was delicious. Would stay again for sure.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristan

Liked: Cleanliness, amenities, property conditions & facilities
All staff friendly & place very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception , room was nice and clean and love the toiletries.
Stayed 1 night in Feb 2024

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay everything was great
Stayed 2 nights in Feb 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and easy access to John Wayne. Free parking. Clean units. Not the nicest looking neighborhood but honestly it was well cared for hotel and staff was amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bang

Very good
Stayed 3 nights in Jan 2024

8/10 Good

seth

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 2 nights in Jan 2024

6/10 Okay

Jack

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Noemi, Caruthers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Dominique

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall stay was very comfortable for my partner and I. The only complaint my partner had was the lack of cleanliness from the bed. My partner stated he noticed that our sheets were not entirely replaced; our bed was just made! Also, upon arrival, there were stains and hand prints on the head board of the bed that we had to wipe down! Other than that, I enjoyed the attentiveness from Jesse and breakfast was great!
Stayed 3 nights in Jan 2024

6/10 Okay

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great, including staff very friendly, I just personally think the parking area is small.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Staff made check in easy and they are super friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

GABRIEL

Stayed 4 nights in Dec 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a night
Friendly service, clean rooms, good breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Markus

Stayed 1 night in Dec 2023

10/10 Excellent

Vicki, Merced

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the fact that we could get around easily and find what we needed close by. We are older and can't drivee far at night so it was easy to get around. No breakfast and hardly any creamers for us to use when w went down to the lobby. We thought there would be some kind of breakfast items, but, no none. Everything else was fine. One of the ladies told us about a restaurant close-by for dinner which was wonderful. So we thank her for that. I'm sorry I didn't get her name.
Stayed 3 nights in Dec 2023

6/10 Okay

Charles

Travelled with family
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

This hotel is not in a nice neighborhood. Combined with the minimal staffing, this made for a scary experience. Would not recommend!
Stayed 2 nights in Dec 2023
Response from Liz Tapia on 12 Dec 2023
Hello, MichaelWe appreciate you taking the time to give us your feedback of your experience during your stay and for choosing Holiday Inn Express Costa Mesa. Please rest assure that your concerns are taken to heart and we will use this survey to improve our guest's overall experience. We hope that you can give us another chance in the near future. Thank you again for choosing Holiday Inn Express.

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every employee I encountered was friendly and helpful. Property a little dated, but clean and comfortable.
Stayed 2 nights in Nov 2023
Response from Liz Tapia on 23 Nov 2023
Hello, VickiWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. It is great to hear that you enjoyed your stay and we hope to serve you again in the near future.

10/10 Excellent

GABRIEL

Stayed 3 nights in Nov 2023
Response from Liz Tapia on 17 Nov 2023
Hello, GabrielThank you for choosing Holiday Inn Express Costa Mesa and for taking the time to fill out a survey. We appreciate your feedback and we hope to serve you again in the near future.

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Liz Tapia on 17 Nov 2023
Hello, Julieta We appreciate your feedback and for choosing Holiday Inn Express Costa Mesa. We are glad to know that you enjoyed your stay and we hope to serve you again in the near future.

10/10 Excellent

Urson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Liz Tapia on 17 Nov 2023
Hello, UrsonWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We hope to serve you again in the near future.

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front office was very helpful and pleasant.
Stayed 1 night in Nov 2023
Response from Liz Tapia on 9 Nov 2023
Hello, Navin Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to give us your feedback. Glad to hear that you enjoyed your stay it was a pleasure serving you and we hope to have you as a guest in the near future.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the breakfast room was really fun. Other hotels usually serve on the first floor. But I thought this was really creative.
Stayed 1 night in Nov 2023
Response from Liz Tapia on 9 Nov 2023
Hello, Kathryn We appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. Glad to hear that you enjoyed our complimentary breakfast, we hope to serve you again in the near future.