Children's activities

Reviews of DoubleTree by Hilton Buena Park

4 out of 5
DoubleTree by Hilton Buena Park
7000 Beach Blvd, Buena Park, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1008 reviews" "
Rating 8 - Good. 255 out of 1008 reviews" "
Rating 6 - Okay. 92 out of 1008 reviews" "
Rating 4 - Poor. 61 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kiwoong, La Palma

Stayed 1 night in Mar 2024

10/10 Excellent

George, Victorville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jakiyah

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very nice and helpful, the location of this hotel was perfect. will be booking again soon
Stayed 2 nights in Mar 2024

8/10 Good

margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a playground for small kids.
Stayed 1 night in Mar 2024

10/10 Excellent

Loredana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient safe
Stayed 1 night in Mar 2024

4/10 Poor

Jacquie

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
The Lobby staff were super friendly and professional. My room was not clean. As soon as I sat on the bed I thought I saw a bug, but it was a piece of dried up cookie on the floor in plain view. Also, there was hair in the shower on the walls and on the soap dispenser. Absolutely disgusting.
Stayed 2 nights in Mar 2024

6/10 Okay

lynda, Corona

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Water from the ac upstairs pours over our door and soaked our carpet. Can’t really access the patio with getting wet.
Stayed 2 nights in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some traffic noise heard most the night, problem with toilet clogging, TV was difficult to navigate and lots of freezing while watching. Beds and everything else was fine.
Stayed 2 nights in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback

10/10 Excellent

Alexia

Stayed 1 night in Feb 2024

10/10 Excellent

jennifer

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people clean. Safe area
Stayed 2 nights in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback

10/10 Excellent

Remon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback

4/10 Poor

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The air condition is loud causing difficult to sleep and wake up few times. Hotel refuse to provide complimentary water - mentioned that I am not a Diamond member. Texted me want to make it right but did not call me back at all.
Stayed 3 nights in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 I love the new updates to the room! Feels super comfy
Stayed 1 night in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here! Staff is always very friendly and super accommodating!
Stayed 1 night in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

10/10 Excellent

John Marc

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel i ever had
Stayed 1 night in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only thing I didn’t like was that the fridge didn’t work.
Stayed 1 night in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

8/10 Good

Justin

Stayed 1 night in Feb 2024

10/10 Excellent

John Marc

Stayed 4 nights in Feb 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex on 5 Mar 2024
Thank you for the feedback I will address it with my management team.

10/10 Excellent

Sung, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, amenities
Amazing resort. So clean and the view from our patio was nice and soothing.
Stayed 2 nights in Jan 2024

6/10 Okay

Elizabeth

Business traveller
Liked: Cleanliness
Walls were thin, could hear other people getting ready and talking in the morning. Screaming children outside of my patio at the pool at 8:30AM First room was next to the elevator and exterior door and was extremely loud and woke me up in the middle of the night. Got moved to another room that was better but still noise issues. Lady at front desk was not polite, rude
Stayed 2 nights in Jan 2024

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine close to all shops, a little noisy being next to freeway
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Restaurant and bar
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were excellent always someone available friendly and helpful
Stayed 2 nights in Jan 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and quiet. Loved that it was right across the street from a target. Beds were very comfy. Water pressure in the bathroom was good and so was the water temperature. Overall very nice place
Stayed 4 nights in Jan 2024

10/10 Excellent

Yeaji

Stayed 2 nights in Jan 2024

10/10 Excellent

Joanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only planning on asking for a sheet and pillow change as there was hair on the pillows, but they managed to change my room entirely. The customer service here is amazing!
Stayed 1 night in Jan 2024

8/10 Good

Chan

Travelled with family
Liked: Property conditions & facilities
Staff service
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming here for 25 years. I started coming here with my mom, and now I bring my children. Love this place. So convenient for knotts or Disneyland, cannot beat having a shuttle. On top of that there is a restaurant and bar. Come check it out.
Stayed 1 night in Jan 2024

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, close to surrounding attractions.
Stayed 2 nights in Jan 2024

4/10 Poor

yongjin

Stayed 2 nights in Jan 2024

8/10 Good

Mayra

Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel. It’s close to Knott’s berry farm, restaurant, target etc…Room was really clean, and comfortable. The staff was also friendly. I would definitely recommend this hotel and I will definitely be staying there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Yountaek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Walkable
Stayed 2 nights in Dec 2023
Response from Guest Services on 8 Jan 2024
Thank you Yountaek

6/10 Okay

Tatyana, Daly City

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Hotel property is nice and large. Rooms are a nice size where my family felt comfortable. It seems like they are making updates to the rooms. The downside to this stay first room the heater didn’t work and it would get freezing at night. I had to request extra blankets room service provided one and said they didn’t have any more. Most hotels have extra blankets or pillows in closets not this one. We were told that someone would come by to fix the heater and no one did until we came back at night and complained again. They ended up moving us to a room with a working heater at midnight but the key reader of the new room didn’t work. We would have to wait for hotel security or staff to allow us back into the new room. Although the location of hotel is ideal and they great you with delicious warm cookies, I was not happy with the inconveniences at this hotel stay. There are so many great hotel options in the area they need to improve customer service and experience.
Stayed 3 nights in Dec 2023
Response from Guest Services on 8 Jan 2024
Thank you for your candid review Tatyana. We dropped the ball and apololgize for the inconvenience during your stay. We'll be using this review as a training tool for our maintenance team, housekeeping as well as front desk to improve our service and experience. We hope to have the opportunity to serve you on a future visit. We will do better to earn back your business.

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Zelimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gustavo

Stayed 7 nights in Dec 2023

8/10 Good

daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restrooms are a bit different and are restaurant like restrooms, and not hotel restrooms that you would expect
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and the hotel was well kept. The room was clean and had no issues. I think I would have liked a Continental breakfast but it was not a deal breaker. I would definitely book with this DoubleTree again.
Stayed 1 night in Dec 2023

10/10 Excellent

Shana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good customer service! Very clean. Very close to stores and food!
Stayed 3 nights in Dec 2023
Response from Guest Services on 8 Jan 2024
Thank you Shana

10/10 Excellent

Erik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences I've had. Clean room, friendly and helpful staff, and just welcoming. I will definitely be back!
Stayed 6 nights in Dec 2023
Response from Guest Services on 8 Jan 2024
So gad you enjoyed your stay with us Erik

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The water pressure was non-existent. Housekeeping brought 2 towels on the second day, no bathmat, hand towels, or washcloths. We had to get our own. There were 4 holiday parties going on, which was fine, but then there was a huge fight in the parking lot directly under our window. Food and booze were thrown as well as punches. Need more security.
Stayed 2 nights in Dec 2023
Response from Guest Services on 8 Jan 2024
Thank you for your candid review, Kathleen. Following up with our team. We appreciate your review and your patience as we work with our housekeeping and security teams.

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up !!!
Nice and comfy beds, although the room is a little bit tight. Plenty of parking, close to everything - dinning, attraction and free shuttle to Disneyland and Knott's Berry Farm.
Stayed 1 night in Dec 2023
Response from Guest Services on 8 Jan 2024
Thank you!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities
I liked my room décor and how much space I had to move around. I was able to relax in my room and feel at home. the Bath was awesome as well. I appreciated the extra pillows and blankets provided and having a fridge in the room along with a really nice TV. The betting was very comfy!
Stayed 3 nights in Nov 2023
Response from Guest Services on 8 Jan 2024
So glad you enjoyed your stay with us Raquel.