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Reviews of Comfort Inn Laguna Hills at Irvine Spectrum

2.5 out of 5
Comfort Inn Laguna Hills at Irvine Spectrum
23061 Avenida De La Carlota, Laguna Hills, CA

Reviews

7.0

Good

Rating 10 - Excellent. 116 out of 581 reviews" "
Rating 8 - Good. 201 out of 581 reviews" "
Rating 6 - Okay. 143 out of 581 reviews" "
Rating 4 - Poor. 68 out of 581 reviews" "
Rating 2 - Terrible. 53 out of 581 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok Stay
I didn't like that it was outside entry. The room was less than clean but not filthy. Room smelled musty.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Jeniffer on 11 Dec 2017
Thank you for rating our hotel.

2/10 Terrible

Silvia, Livermore , CA

Disliked: Cleanliness, property conditions & facilities, room comfort
No towels and no room service done
We stayed at this hotel for three days. Since we got there there were no towels in the room. My husband when to get some from the lobby and he got two. On our second day the room did not get serviced. On our way out we asked for a manager and there was none. We had never had a worse experience at a hotel. If you can chose stay at some where else.
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Terrible room. I had to partially reassemble the sink bottom when I got into the room. There was some kind of residue on the curtains (to keep my sanity I'll just assume it was snot and not something more disgusting). This room was definitely not worth the money even though it was pretty cheap comparatively.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient access to the freeway
Nice place to stay. We've used it several times and will stay there again.
Stayed 1 night in Aug 2017
Response from Jeniffer on 11 Dec 2017
Dear Guest, thank you for reviewing our hotel. We appreciate taking time out of your busy schedule and look forward to your next visit.

8/10 Good

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really comfortable
Excellent
Stayed 2 nights in Nov 2017
Response from Jeniffer on 11 Dec 2017
Dear Ahmad, thank you for rating and reviewing our hotel. We look forward to your next visit.

6/10 Okay

Piper, Mammoth Lakes, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Spot
This location was very convenient. The room was clean and comfortable. There was only towel though. We asked for another that afternoon and left for the night. I'm not sure if someone tried to deliver one while we were out, but we had to go ask the next morning, and the desk provided another towel. Overall, good enough to stay again!
Stayed 1 night in Nov 2017

4/10 Poor

Shane

Disliked: Staff & service, property conditions & facilities
For the price, you could have better accomodations
Service was poor. Requested late check-out upon check-in. Front desk called next day to encourage check out at normal time. TV is from the Mesozoic era.
Stayed 1 night in Nov 2017

8/10 Good

korby, Norcal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple. Clean. Friendly staff...
...and good WiFi . Good area; feels nice and clean. Not a bad drive to Disneyland. I prefer to stay in Irvine than Anaheim. Much better!
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Ok
My only complaint is it smelled. Clean, adequate parking & breakfast.
Stayed 2 nights in Nov 2017

8/10 Good

Jorge

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017
Response from Jeniffer on 8 Nov 2017
Hi Jorge! Thank you for the rating. We look forward to your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel for business trip. It has all the essentials, it is clean, quiet, good breakfast.
Stayed 1 night in Oct 2017
Response from Your Comfort Inn Team on 8 Nov 2017
Dear Anonymous, thanks a million for rating our hotel and your kind review. We appreciate your time and business and look forward to your next visit.

6/10 Okay

Raq, california

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hospitality but really bad sleep
My boyfriend and I went to laguna beach for our 6 year anniversary and wanted a good hotel that wasn't to expensive in orfer to spend money on other stuff. The only reason we did that was because we were only staying for one night. The lady at thebfront desk was very friendly. The room itself was nice and looked exactly like the photos. The two biggest problem we had was one the hotel room key never worked. It took me five minutes to open the door once we checked it. And when we came back for dinner we had to get a new key brcause the first two weren't working at all. And then in the middle of the night there was really loud stammering noises. Either they were from upstairs or the side of us but we couldn't pin point it. I had to call the front desk since it was becoming very bothersome. The lady said she was see what was going on but I don't believe nothing was done since it kept going, stopped and started again in the morning. Breakfast the next day was simple and okay. I only recommend this hotel for a one night stay and not get a room by or above the hotel lobby.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, comfortable and quiet. The only thing that bothered me was the WiFi was terrible and I couldn’t do any work on my computer because it kept going in and out every 5 minutes.
Stayed 3 nights in Oct 2017

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Not even worth my "free" night
After arguing with the front desk about the room we reserved, they gave us a room that was still dirty. Bed hadn't been changed, old food was left behind and BLOODY towels. When we told the front desk, their response was that housekeeping was gone for the night so there was nothing they could do! After I insisted that we get another room, we had to ask for towels (3 times), and we had to get our keycard fixed twice. Hotel was a bit older and in need of an update. My kids saw roof rats as were were leaving the property the next day... Worst customer service I've ever experienced at any Choice Hotels property.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel was nice but breakfast had rotten fruit
The first morning i told staff that the apples (only other fruit were oranges that i didnt try) were all rotten. They took the bowl and the second morning they put the same rotten fruit out. Only one flavor of yogurt (strawberry). Out of eggs each morning. Rooms were good though.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Nice BUT...
The staff was very nice. I can see the hotel did nice upgrades, however there is a rodent problem. I saw a rat on two occasions. My door didn't work. I had trouble getting in all night.
Stayed 2 nights in Sep 2017

10/10 Excellent

DC, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid value, never a problem.
I have stayed here before, as usual, the stay was uneventful, which is always good for a hotel. Good value, decent room-clean, and service has always been good.
Stayed 2 nights in Sep 2017

2/10 Terrible

Chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so comfortable
The gentlemen checking us in and out was very nice. The room was uncomfortable, it felt dirty and they really needed new sheets. There were stains on these sheets and it made us really uncomfortable to sleep on their bed. The was a crazy guy yelling and cursing when we were checking in. We won't be coming back here.
Stayed 1 night in Sep 2017

8/10 Good

Will, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but does the job
I have stayed here a few times in the past but this time was a bit less pleasant- nothing major but a bit of an inconvenience. My room didn't have bar soap which was a bit of a pain and the remote control wouldn't work if it was anymore than 18 inches away from the TV. Not the end of the world but a bit annoying.
Stayed 1 night in Sep 2017

2/10 Terrible

Cheryl L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very mad
Very upset! I had prepaid but they demanded a 100 dollar cash deposit so my card would not be held up and then ran my card on top of the cash. VERY WRONG!! Called twice- no answer to me!!!!!
Stayed 1 night in Sep 2017

10/10 Excellent

Lorey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

marv, toronto canada

Disliked: Staff & service, property conditions & facilities
Hotel is definitely showing it's age. Outdated
First night TV didn't work. Transferred to another room, had no microwave and phone didn't work. After 4 nights, no one responded to my request, was unimpressed by hiotel's lake of concern.
Stayed 4 nights in Sep 2017

8/10 Good

Lisa, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to family
Older hotel but in a quiet location, clean and neat. This was close to family we were visiting. Very friendly staff and has a great breakfast each morning.
Stayed 7 nights in Sep 2017

6/10 Okay

Carol A

Liked: Staff & service, room comfort
Pretty good. One day no towels One day sheets were all rinkeld. Breakfast eggs old dry tasteless
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Terrible experience with other guests
It was a one night stay while attending an AYSO coaching class in laguna. The room was ok though very dated and the tv an old bulky type with poor reception. Checking in was efficient. What really ruined my night was a couple of drunks that were extremely loud by the pool just before midnight until around 3 am. I called the reception from the room twice and no one picked up. I eventually got a hold of reception and told them I would call the police if they did not take care of the problem. Eventually the drunks left but by then my night was ruined. It was beyond me how no one else or one of the managers could not hear the noise..
Stayed 1 night in Jul 2017

2/10 Terrible

Linda, Kingman, AZ

Disliked: Staff & service, property conditions & facilities, room comfort
Never stay again
Room looks nothing like the picture posted. Room was extremely HOT, air conditioner not on, temp. outside was 102 and was every bit of that in the room. Had to leave for several hours until the room cooled off. They only provided 1 washcloth (for 2 people) and no bath mat every day we stayed, had to ask everyday for 1 more. Said they had a towel shortage, guess they wanted us to share. Had to ask for juice and eggs to be replenished for their complimentary breakfast. They don't provide cream cheese for their bagels, at all.
Stayed 3 nights in Aug 2017

4/10 Poor

Cesar

Disliked: Cleanliness, property conditions & facilities
We were given the lowest price therefore we were given the handicap room. The bed linen was stained and dirty. There was only towels for one person. The shower was for chair access. We asked to change rooms and were told that's the room we get for paying the lowest price. We stayed out as late as possible because we really didn't want to go to our room.
Stayed 1 night in Sep 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced with good service and amenities.
Stayed 1 night in Aug 2017

6/10 Okay

jerry

Stayed 1 night in Aug 2017

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn
I actually really like this place. It is a great place for busy commuters like myself to take a break.
Stayed 1 night in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear Derek, Thanks a million for your rating and feedback. We are glad to know you are able to take a break for the OC busy life at our hotel. We look forward to your next visit!

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Comfort inn not for me
Carpet was dirty, no soap in the bathroom, sheets were gray not white like it should be. Overall cleanliness was very poor
Stayed 2 nights in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear William, thank you for rating and reviewing our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. The issues you mentioned have been address with the housekeeping department and improvements have been made to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Neat, Clean Hotel
We had to attend an event in Laguna Woods. This is a very adequate hotel, good sized rooms with fridge & microwave. Pool was nice. Breakfast (obviously not 5 star) but was clean, with lots of choices. A couple of food outlets in walking distance but a lot of choices nearby if you want to drive. I would recommend this hotel as a neat, clean, well run hotel & would definitely stay again. Good value for money.
Stayed 4 nights in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear Guest, Thank you for taking the time to rate and review our hotel. Our staff will be glad to hear about your experience and will definitely encourage the whole team to keep doing their best. Thank you again and we hope to see back at our hotel again soon!

8/10 Good

Mitchell

Liked: Cleanliness, property conditions & facilities, room comfort
It is an ok place to stay.
I called down to front desk and the phone rang for over two minutes nobody answered. I tried to use local call '9' but all I got was a busy signal. The breakfast was good and the staff was friendly.
Stayed 7 nights in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear Mitchell, Thank you for rating and reviewing our hotel. We appreciate the feedback and will be looking into the phone issue. We apologize for the inconvenience. We are also glad you like the breakfast and enjoy our staff. We look forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night's sleep
The lady working the desk was very helpful during check in and offered to find a place for me to charge my car. I told her I would look online. Grounds were in nice condition as was the room. I was able to walk to dinner and included breakfast was adequate.
Stayed 1 night in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear Guest, Thanks a million for your rating and review of our hotel. We are glad you enjoyed your stay with us in beautiful Laguna Hills. The front desk will be happy to know you recognize their eagerness to help. Thank you. We look forward to your next stay with us in the near future.

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear Sherri, thanks a million for rating our hotel, we appreciate it much. Hope to see you back with us soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom condition was bad, rust and dirton tub.
Stayed 1 night in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear guest, thank you for rating and reviewing our hotel. We appreciate the information regarding the bathroom and will be addressed in short. Again, thank you and we hope to get another opportunity to serve your lodging needs.

4/10 Poor

Brittany

Liked: Cleanliness
Stayed 1 night in Aug 2017
Response from Jeniffer on 29 Aug 2017
HI Brittany! Thank you for rating our hotel. We hope to see you return soon.

6/10 Okay

darryl

Liked: Cleanliness, staff & service, room comfort
traffic noise
You can hear traffic early morning. There might be a truck yard close by. Other then that it is a nice place
Stayed 1 night in Aug 2017
Response from Jeniffer on 29 Aug 2017
Dear Darryl, thank you for rating and reviewing our hotel. We apologize for the noise in the area. Because is mostly corporate/commercial there will be certain hours of the day that traffic might seem a bit loud compared to the very tranquil & quiet evenings at our hotel. We hope to get another chance to serve your lodging needs in the near future.

6/10 Okay

Brittany

Liked: Property conditions & facilities
Stayed 1 night in Aug 2017

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Response from Jeniffer on 29 Aug 2017
Dear Timothy, thank you for rating our hotel. We appreciate you taking the time and we look forward to your next visit to beautiful Laguna Hills.

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities, room comfort
Need to revise the pictures online. Especially the pool.
Stayed 2 nights in Aug 2017
Response from Jeniffer on 29 Aug 2017
Hi Michelle, thank you for your rate and comments. We will take them into consideration.

8/10 Good

Verified traveller

Liked: Staff & service
We liked the facilities well enough to stay there again.
Stayed 2 nights in Jul 2017
Response from Jeniffer Huitron on 29 Aug 2017
Dear Anonymous, thank you for rating and reviewing our hotel. We appreciate the comments and would love to have you stay with us again soon. In regards to the microwave in the room, we do offer different room type/amenity options, but if you happen to book a room without microwave we would be glad to provide it given we have the extras available.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2017
Response from Jeniffer on 29 Aug 2017
Dear Barbara, thank you for taking the time to rate our hotel. We look forward to your next visit!!

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Jeniffer on 29 Aug 2017
Dear Tom, thanks a million taking the time to rate our hotel. We hope to see you back in Laguna Hills in the near future.

6/10 Okay

Angela

Liked: Cleanliness, room comfort
it worked
The room served its purpose. However it was a noisy location near the stairs and Ice machine.
Stayed 4 nights in Jul 2017
Response from Jeniffer on 29 Aug 2017
Hi Angela, thank you for rating and reviewing our hotel. We appreciate your feedback and look forward to a new opportunity to serve your lodging needs.

6/10 Okay

Monica

Disliked: Staff & service
Just ok
It's a motel not a hotel. Didn't like that when I walked out of room I was outside. Jacuzzi water was cool not hot. When asked for extra towels was not provided them.
Stayed 4 nights in Jul 2017
Response from Jeniffer on 29 Aug 2017
Hi Monica, thank you for rating and reviewing our hotel. On behalf of our entire team, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
They had the wrong price (vs. the total on the Expedia invoice) and I had to get it corrected by the front desk.
Stayed 4 nights in Jul 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Comfort Inn
I was upgraded to a king size bed but in reality the place was not full, the reception / dining room toilet was unpleasant and needed cleaning - reception auctioned this, a light in my room was out and this was promptly sorted. Good room fridge & coffee/tea making, Air cond. and good shower & soaps. The worst point is the breakfast dining room as the room is just to small for the number of guests and this results in musical chairs as guests go to get their main course and find on return the chair gone or others at their table. Very good at Reception and the maid service appears good too.
Stayed 1 night in Jul 2017