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Reviews of The Sands Hotel

3 out of 5
The Sands Hotel
334 State Highway 12, Omapere

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 5 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view from our room. Amazing food in restaurant. Excellent service from staff.
Stayed 1 night in Apr 2024
Response from The Sands Hotel Team on 20 Apr 2024
Hello JoanneThank you for choosing to stay at The Sands and thank you for your kind comments.We look forward to welcoming you back again soon.

10/10 Excellent

Anaru

Stayed 1 night in Apr 2024
Response from The Sands Hotel Team on 15 Apr 2024
Hello AnaruThank you for your rating and thank you for choosing The Sands hotel for your stay. We greatly appreciate your feedback.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay here - only small issue is that the accommodation was a bit dated - however everything else, including the restaurant and the service from the crew, was excellent.
Stayed 1 night in Apr 2024
Response from The Sands Hotel Team on 10 Apr 2024
Hello BarbaraThank you for your feedback and for choosing to stay with us.We greatly appreciate your feedback regarding the restaurant and staff service.We are aware some of the rooms are a little dated and we price accordingly. During winter this year we intend to refurbish a number of rooms, to be completed by early October, so we hope you will notice a big difference on your next visit.Thank you again

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is quite tired but clean and tidy in all areas. We did enjoy our stay a great location. Restaurant Ok but not amaizing. In room needs a make over fridge rusty light fitting missing shade in bathroom doesnt look good. Front doors to rooms slam shut quite annoying !!
Stayed 2 nights in Apr 2024
Response from The Sands Hotel Team on 10 Apr 2024
Hello MikeThank you for your feedback and thank you for choosing to stay with us.We appreciate your positive comments regarding the hotel being clean and tidy, and yes we have a wonderful location here on the Hokianga Harbour.We are aware some of the rooms are a little dated and we price accordingly. During winter this year we intend to refurbish a number of rooms, to be completed by early October, so we hope you will notice a big difference on your next visit.Thank you again

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly nice. Staff were great. Beautiful spot
Stayed 1 night in Apr 2024
Response from The Sands Hotel Team on 10 Apr 2024
Hello TylerThank you for your feedback and thank you for choosing to stay with us.We appreciate your positive comments regarding the staff and the beautiful location on the Hokianga Harbour.We look forward to welcoming you back soonThank you again

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Sands Hotel Team on 10 Apr 2024
Hello RalfThank you for your very positive 5/5 and thank you for choosing to stay with us.Thank you again

2/10 Terrible

Rosemarie

Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay was a complete disaster. A staff member took our room which we'd booked weeks before, and gave us a much inferior room, that the air conditioner wasnt going. Obviously this place has no policy in place to keep a room that has had the booking confirmed. Beware. They will give your booking to someone else, and give you something much inferior. I will NEVER go there again, it was all so upsetting.
Stayed 1 night in Mar 2024

6/10 Okay

Andree

Travelled with partner
Liked: Cleanliness, staff & service
Looking forward to the upgrde of the older rooms as they are quite run down.
Stayed 1 night in Feb 2024
Response from The Sands Hotel on 1 Mar 2024
Hello AndreeThank you for choosing The Sands Hotel for your comments. We are planning to refurbish the Courtyard rooms during winter 2024, and look forward to welcoming you back soonBest regardsThe Sands Hotel