Indoor pool, outdoor pool
Check availability

Reviews of Quality Inn Omaha

2.5 out of 5
Quality Inn Omaha
2808 S 72nd St, Omaha, NE

Reviews

6.2
Rating 10 - Excellent. 31 out of 247 reviews" "
Rating 8 - Good. 69 out of 247 reviews" "
Rating 6 - Okay. 62 out of 247 reviews" "
Rating 4 - Poor. 44 out of 247 reviews" "
Rating 2 - Terrible. 41 out of 247 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Susan, Lorton, VA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Thankful for a room in a sold out city BUT.......
Hotel staff were very friendly and courteous but the hotel was extremely outdated. Our room had an odd smell and was very humid; carpets and furnishings were old and dirty - even the ceiling was stained; every day we had to ask for things that housekeeping missed (towels, soap, replenish coffee). WiFi didn't always work. The price was right and staff was courteous but the property itself was not maintained. I would not stay here again if I had a choice.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is older & smelled of smoke. But overall, it was a pleasant stay. The staff was very nice & eager to help. Very easy to get in and out of.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Wendy, Lincoln

Disliked: Cleanliness, property conditions & facilities
Outdated
Hotel set up is really neat but it is dated. One beds comforter had a cigarette burn in it. The rooms entry ways are cool but like I said really dated. Shark Club bar above has horrible service for not being busy and in hotel lobby claimed to have best happy hour in Omaha but when inquired at the Club told me it was only Sun-Thurs. Not posted on the sign. Also kids told me pool was cold. Luckily we did not spend much time in the room. I thought a $90 room was a little better than this but I must be mistaken.

8/10 Good

Not Provided, WESTERN NEBRASKA

Liked: Cleanliness, staff & service, room comfort
PRETTY GOOD VALUE AND IT WAS CLEAN!!
HALLWAYS WERE VERY STRANGE AND THE ROOM WAS SMALL, BUT IT WAS A VERY NICE, CLEAN & COMFORTABLE MOTEL. GOOD BREAKFAST! MOTEL WAS VERY CONVENIENT TO THE CONVENTION I ATTENDED, SO THAT MADE IT WELL WORTH WHILE!!

6/10 Okay

MarciaAnn.com, South Dakota

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Business Stay
Room was comfortable and sufficient, but poor job of cleaning. Waste baskets not emptied, coffee packets not replenished, etc. Otherwise, ok for my use this time.

6/10 Okay

Not Provided, Cedar Rapidd

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room was smaller than expected water was not safe to take a bath in. Pool and hot tub dirty water. The Shark was great best part to staying there. If we weren't committed to two days we would of left the night of check in

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
There was an indoor pool and hot tub, which was dirty. Lots of leaves floating in it when it was indoors? Area around hot tub had not been swept. Lots of trash from what looked like a slow mid week day. Breakfast was cold (eggs in particular) and not very many choices.

10/10 Excellent

Sheri, Lincoln, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely stay again. It is a great price for what little time that we spent there.

4/10 Poor

Michelle, Littleton,CO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Kind of a disappointing stay here
The pool was not maintained very well. The rooms were dirty and ceilings were stained from water leaks. Carpet was torn and coming up. This was cut rate hotel and no money was being put back in for any renovation of any kind. The business center was not able to print an email due to "family blocking" put on the internet. Not very helpful when I told them about it either. The towels were fine in the beginning but then 4 of us had to share 1 towel the last night. Had to go to the counter for extras. Food left behind the dresser for mice to eat was a nice treat for them as well as a trap right next to the food. Not a "Quality" Inn I would say. I paid for what I got, basically.

4/10 Poor

Not Provided, Jasper in

Disliked: Cleanliness, property conditions & facilities, room comfort
disappointed stay.
the rooms were outdated and very small. carpet was damp. I was not happy they charged my card $150 in case I had any room charges and didn't remove the charges for 4 days.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

8/10 Good

Michael, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms and fair prices.
Was in town on business (with family) and the room was quiet, clean, comfortable and made for a very pleasant stay.

10/10 Excellent

jose, mcallen tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy comfort
The room was clean and had a door that went straight to the pool.

4/10 Poor

Phil, colorado

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid Quality Inn in Omaha, on 72nd Ave.
Won't return to this hotel. Poor service, rooms appears to be secondary thought to maint dept., toilet didn't function and maint dept did not remedy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Lousy, dirty hotel
We arrived a half hour early to see if rooms were ready. We were told that check-in is at 3:00 and the rooms were being cleaned. We watched two other sets of guests come and were given rooms instantly. We waited 40 minutes past the check-in time of 3:00. I asked again and they said, "Oh, let me check on that." Customer service??? Our room was dark w/lights on. I looked out our sliding doors to see if the pool was our view, like my daughters room. It was the outside of the hotel. I saw ladders, a bucket w/beer bottles and cigarette butts that remained there for our stay. Our sliding door lock was broken. I took off my shoes and continuously stepped on some kind of particles (dirty carpet). Hours posted for the pool and bar were different than what staff stated. Hot Tub had build-up debris. Towel cleanliness was questionable. While waiting for our room, we witnessed a disgruntled prospective employee. She waited an extremely long time and outside of the building, for an interview. She was spoken to inappropriately. The front desk told the cleaning staff to stop cleaning rooms to come give this interview. Don't managers that handle this? There was a plus- the breakfast was perfect- go figure.I was very upset about all this but tried to stay positive for my family.

2/10 Terrible

Jamey S.

Disliked: Cleanliness, staff & service, room comfort
Welcome to the ghetto
The worst possible experience I have ever had with a hotel. Run down rooms with everything dirty and the staff would not fulfill any requests.

8/10 Good

Dawn, Norfolk, NE

Liked: Cleanliness, staff & service
A Nice Place to Stay!
I like this hotel. But the hallways are very different, and the entrances to the rooms are not very easy to find. They need to make the map easier to follow. They need a sign at the driveway entrance, I missed it twice even with GPS giving me directions! Signs to indicate that the driveway that goes around the hotel is one-way are needed also. The room was clean, but the pillows were very lumpy and need to be replaced. Guests should be told where the air conditioner is at check-in. Because the thermostat on the wall doesn't work. I do like this hotel, and will be happy to stay there again! Thank you!

8/10 Good

Bonnie, Shawnee, KS

Liked: Staff & service, room comfort
Disliked: Cleanliness
Helpful friendly staff
This hotel could be really good, but needs updating really bad. I know the sweeper wasn't ran in our room, there was stuff on the floor when we got there and it was still there the next day after the maid service had been there. The tub didn't drain while showering and there was a ring around the tub, maybe it is permanent? The light in the bathroom needs replacing. The glass door on our floor that leads to the lobby had busted glass in it.

4/10 Poor

just passing , henderson , nv

Disliked: Cleanliness, staff & service, property conditions & facilities
Not up to Standards
From start to finish everything was wrong... The refrigerator in my room was frozen solid and defrosting onto the carpet. The treadmill in the workout area did not work. The desk attendant seemed not to care about serving the customers. The shower curtain was ripped, the toilet was running water. I saw maids hiding in a room and texting, when they should have been working.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hold room until I came in. Easy to find. Went. Wedding shopping. With the family, Granddaughter found dress. Floor carpets were dirty. The mattress. Could be replaced.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Debbie, from Kansas City Mo.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
best thing about the stay was the pool
upon check in the desk person had to go out side to ask the housekeeping ( who was smoking) if the room was clean yet,it took a long time to get checked in. Then after beening in the room for 1 1/2 hrs we went out for dinner to come back and find someone had been in our room while we were gone. They have a nice pool but most of the people in the pool were emplyees and there children,found that kind of odd. Rooms old & very little in size, bed was old. We will not be going back the main reason is having someone in our room after only being checked in for 1 1/2 hrs. why ??

8/10 Good

Randal, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for stay with kids!
Our room didn't have a microwave as advertised, but there was one available in the breakfast area. The grounds as we pulled up were slightly unkempt and we were worried, but as soon as we stepped inside, our fears were put to rest. It was lovely, with great service, a clean room and nice pool/spa area. Great setup for a family stay!

4/10 Poor

Leigh, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all nice...
There was nothing good about the stay except the price. I would have paid more for a cleaner, nicer room. Yuck

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good place
good to stay

8/10 Good

Nikki, Centerview, Missouri

Liked: Property conditions & facilities, room comfort
Nice for the price
We enjoyed the hotel, loved the hot tub. We never made it to the lounge but had a nice stay.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Must read! Think hard before booking
Not a good stay... would not recommend to anyone. Hotel smelled very smoky. We booked a room with a microwave and fridge. I had to ask for a microwave room at the front desk at which point they brought one to the door instead. The beds were not of very good quality.. my back still reminds me 4 days later. We had placed a do not disturb on our door and came back to find a note saying they respect that and will not service our room. They should have just put the note inside since they clearly went in and swapped out our tv remote with one that didn't work.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
NOT as advertised
Room was TINY. I was promised a first floor room, didn't get one. Room was terribly humid even with air on high. The only outlet in the room was by the sink, so my laptop and our phones had to get charged on the sink - not a single outlet anywhere else. One of the lights didn't work, so we called maintenance, and on the second night the other light quit working. All were hooked to a mess of extension cords behind the bed. The phone system went down, so we didn't get our wake up call. The hotel advertises a golf simulator, but when my boyfriend went to the front desk to ask about it, the guy just said "Yeah, I should probably buy some golf clubs on a garage sale or something." Missed breakfast Mon morning because the breakfast hours changed from the weekend! Missed breakfast Sun morning because we didn't get our wake up call. TV viewing was sketchy at best, they said they'd just gotten a new tv system. Everything seemed to be "new and not working yet" or just plain not working and nobody cared to apologize to us about it not working.

2/10 Terrible

Juliane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Susan, o

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants everywhere, no return or service
There were ants in my room. I confronted the workers at 1am because I killed over 20 of them and couldn't sleep because of the creepy crawly feeling. The front desk man said if I stayed the whole night, he would give me a complimentary room. Talking to the same guy in the morning after he convinced me to stay, he said he could only give me 15 dollars off my purchase. Wow.

6/10 Okay

travis, Axtell, NE

Liked: Cleanliness
OK Hotel
The stay was ok. Hotel is older and they have done updates. Room was small but worked. Just an older hotel but it was clean. Pool good size and it was nice they had two different hot tubs.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay checked into a different hotel
Our stay was horrible! the cops were there when we were checking in and the front desk staff was openly talking to the cop about why he had been called in front of us. The hotel smelled musty. We got to our room to find stains on our sheets, holes in the carpet, and no shower curtain. It was also very outdated

10/10 Excellent

Dexter, calif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at quality inn
If I didn't have to go out to see my grandkids, I probably would have never left the hotel.

6/10 Okay

Stretch, SD

Liked: Cleanliness, staff & service
Good stay and staff was friendly.
Check in went quickly. Rooms were clean and the bed comfortable. Room was small but I like the sink outside the bathroom. Breakfast was good especially the waffles. Frustrated with all the doors you had to key card open.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible rundown dirty hotel
The amenities were neglected and even unsafe. Wiring in rooms was inadequate so that they had extension cords. Hot tubs were luke warm at best. Areas of hotel felt unsafe bc of clientele it attracted. It was laughable if not so disturbing .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
We were given the wrong room because of "maintenance issues". There was still good in the mini fridge from previous guests. There were red stains on the comforter. The lights barely worked.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots to do at the Quality Inn in Omaha.
Quality Inn has a big pool, for a hotel, with both shallow and deep end (9 feet deep). They have two hot tubs, one is designated for adults only. They have a golf simulator room that was very enjoyable, also a bar upstairs that had pool tables, darts, food, and drink specials. They also had a good selection of food at the free hot breakfast each morning (Eggs, potato's, sausage or bacon, waffles, etc.) Staff there was very friendly and helpful.

4/10 Poor

cliff, Grand Island

Disliked: Staff & service, property conditions & facilities, room comfort
Don't go to this dreary place.
The King bed was a sinkhole and the room was dark and dreary. The light switches were hard to find and light bulbs were missing. Our window looked out to the garbage area and we told to go into the wrong door to find our room. It was very noisy with doors slamming and you could hear the neighbors shower right next to your head. It was the worst experience except for the nice pool and hot tub.

6/10 Okay

Blake, KS

Liked: Cleanliness, room comfort
Disliked: Staff & service
About What I Expected
The hotel is a bit dated. Repair work around the hotel seemed scabbed together. The room, pool, and hottubs were nice. The Shark Lounge, the hotel's on-site restaurant, had above average food. And the personal TV at our table was great at keeping the kids entertained while we waited for our food. If you don't have sky high expectations, this hotel should be a good fit.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Outdated.Continental breakfast bar not replenished
Worn and dated. Matress very springy. Pool area has over-powering chlorine smell. Breakfast bar was cleaned out by 8:30 am and not being replenished or attended to. Hotel location ok just 10 minutes from downtown.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Out dated, cramped quarters, low ceilings
Tub drain plugged, door to outside wouldn't lock, outside door handle broken, breakfast was unappealing.

8/10 Good

Justin, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints
I put 4 employee from out of town here. They all said it was very nice and they enjoyed their stay. None of them had any complaints and said it was nicer than what they were expecting.

4/10 Poor

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

BRENDA, Central Nebraska

Liked: Cleanliness, staff & service, room comfort
#1 Shark lover
Totally enjoyed recommended to friends for next year Love the friendly Shark Club

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
ok for the price
Jacuzzi's not functional. unit is in need of updating, New TV's in room great, dvd player great, pool warm, if not staying out late make sure to ask for a room away from the lounge band is too noisy to sleep. some leaky plumbing issues and light bulb replacements. breakfast great

8/10 Good

Rebecca, Kansas City

Liked: Room comfort
Disliked: Staff & service
Small Surprise
VERY slow front desk at check in. Nice amenities and comfortable bed.