Reception

Reviews of Super 8 by Wyndham Olive Branch

2 out of 5
Super 8 by Wyndham Olive Branch
11064 Business Center, Olive Branch, MS

Reviews

6.6
Rating 10 - Excellent. 58 out of 226 reviews" "
Rating 8 - Good. 47 out of 226 reviews" "
Rating 6 - Okay. 49 out of 226 reviews" "
Rating 4 - Poor. 38 out of 226 reviews" "
Rating 2 - Terrible. 34 out of 226 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
please vacuum the vents in the lavatory and the heating / air conditioning unit
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Randall, Thank you for bringing this to our attention. We appreciate your feedback and will ensure it reaches the relevant department for review and improvement. Your input helps us enhance the overall guest experience.

2/10 Terrible

Oliver

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The guy at the desk was nice
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Oliver, We appreciate your positive feedback regarding our staff. If there are any other aspects of your stay that you would like to share with us, please feel free to contact our management team. Thank you for choosing to stay with us.

2/10 Terrible

Laurie

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Laurie,We're sorry to hear about your experience. Your feedback is important to us, and we'll address this with our team to ensure a better stay next time. Thank you for bringing this to our attention.

2/10 Terrible

Ilena

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Apr 2024
Hello Ilena, We're sorry to hear that your stay didn't meet expectations. Please feel free to contact us directly with any further details about your experience so we can address any issues accordingly.

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was clean except bathroom
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jennifer, We value your feedback and will share it with our team for future enhancements. Thank you for staying with us.

10/10 Excellent

Corey

Liked: Cleanliness
The beds was comfortable
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Corey,We're delighted to hear that you found our beds comfortable during your stay. Our aim is to ensure all our guests have a restful and enjoyable experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

6/10 Okay

Curtisia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
This property has no elevator so if you have a large family pretty hard to get luggage around having to walk far back and forward up stairs
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Curtisia,We regret any inconvenience caused by the lack of an elevator on our premises. We appreciate your feedback and will share it with our team for future improvements. Please feel free to contact our management for any further assistance regarding your stay.

8/10 Good

Johnnie

Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Johnnie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Gaciel

Liked: Cleanliness, staff & service
Shower head was busted.
Stayed 6 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Gaciel, We apologize for any inconvenience you experienced during your stay. Your feedback is important for us to improve our services. We recommend contacting our management team directly to address any concerns or issues you encountered.

8/10 Good

Donald

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Donald,We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another enjoyable experience!

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pool unfortunately closed at 7 on a Friday night! Lobby smelled terribly of Marijuana. Rooms were clean.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Sarah, We regret to hear about your experience with the pool hours and the lobby smell. We appreciate your feedback on the room cleanliness and will address your other concerns with the relevant teams for further review. Your comments help us improve our services for future guests.

2/10 Terrible

Victoria

The smell of cigarettes and marijuana in the hallways were horrible and this was on a non smoking floor. The remote didn’t work and battery cover was missing on it. It didn’t work or change the channels. There was no hot water and the shower sprayer sprayed all over the walls.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Victoria,Thank you for sharing your experience. We apologize for any inconvenience you may have encountered during your stay. Our non-smoking policy is strictly enforced, and we apologize if other guests did not comply. We will address the remote issue with our maintenance department to ensure it is resolved. In regards to the hot water and shower sprayer, please feel free to reach out to our management team who will be happy to assist you further.

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Spencer,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service to all our guests, and we're glad to know that it met your expectations. We hope to welcome you back on your next visit.

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities
We would stay here again!
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Ryan,Thank you for being our guest. We're thrilled to hear that you had a positive experience and would consider staying with us in the future. We greatly appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Bevely

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Bevely, We're sorry to hear that you didn't fully enjoy your stay. If you would like to provide more details about your experience, please feel free to reach out to us so we can address any concerns you may have. We value your feedback and strive to make every guest's stay exceptional.

10/10 Excellent

Bryant

Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Bryant,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a fantastic experience with us. We strive to provide excellent service and a comfortable stay for all our guests. If there is anything else we can do to make your future stays even better, please let us know.

8/10 Good

Carmen L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they had a better variety for breakfast.
Stayed 7 nights in Jan 2024
Response from Manager on 16 Jan 2024
Hello Carmen L, Thank you for sharing your feedback about the breakfast options. We appreciate your input and will take it into consideration for future improvements.

10/10 Excellent

Carmen L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Carmen L,We are thrilled to hear that you had an excellent stay with us! It was our pleasure to provide you with a fantastic experience. We hope to have the honor of hosting you again in the future. Safe travels!

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Kim, We appreciate you taking the time to provide us with your rating. We apologize if your recent experience did not meet your expectations. We kindly request you to connect with our hotel directly so that we can address any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to serve you better in the future. Warm regards,

4/10 Poor

Timothy

Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Timothy, We're sorry to hear that your stay with us was not up to your expectations. If you have any specific feedback or concerns, please reach out to our hotel directly so we can address them. We appreciate your time and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Timothy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Very noisy at night. One night it sounded like a woman was being beat from the screaming and yelling. Breakfast was options of 3 cold cereals, yogurt or Walmart bought miniature muffins.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Timothy, We apologize for any inconvenience caused during your stay. Our team prioritizes the comfort of all guests, and we regret that noise disturbances impacted your experience. Regarding breakfast, we appreciate your feedback and will take it into consideration for future improvements. Should you have any further concerns, we encourage you to reach out to our management team directly. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Melissa,We are thrilled to hear that you had a fantastic experience during your recent stay with us! It was a pleasure having you as our guest, and we appreciate your perfect rating. Should you have any further feedback or suggestions, we encourage you to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Maria

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Pet friendly and convenient
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Maria,Thank you for choosing our hotel as your pet-friendly accommodation and for taking the time to leave a review. We are pleased to hear that our convenient location met your needs. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Lashaundra

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 8 Dec 2023
Hello Lashaundra,We're thrilled to hear that you had a fantastic experience during your stay with us! We appreciate your positive rating and would like to thank you for choosing our hotel. Should you have any further feedback or if there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Tony

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Tony,We're thrilled to hear that you had a great stay at our hotel! We appreciate your positive rating and hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Andria

Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello Andria,Thank you for taking the time to review our hotel. We appreciate your positive feedback and are delighted to hear that you had such a fantastic experience during your stay. We aim to provide exceptional service and ensure that all our guests have a memorable stay. We hope to welcome you back again in the future for another outstanding visit.

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Laurence,Thank you for taking the time to share your feedback with us, although we noticed that you rated your stay with a 10 out of 5, which is beyond our rating scale. We're delighted to hear that you had an exceptional experience during your time with us! We appreciate your high praise and hope to welcome you back in the future for another amazing stay.

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Sherrell,Thank you for taking the time to share your feedback. We appreciate hearing about your positive experience at our hotel. We strive to provide exceptional service and are pleased to learn that we exceeded your expectations. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Roger W.

Stayed 2 nights in Oct 2023
Response from Manager on 22 Nov 2023
Hello Roger W.,Thank you for your perfect rating! We are thrilled to hear that your stay with us was satisfactory. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business Stay.
We had a very pleasant stay. The hotel was clean and staff friendly. The hotel location is excellent for business in Memphis as it is a short drive and there are many restaurants and gas station located very conveniently nearby.
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Joseph,Thank you for sharing your feedback on your recent stay. We are delighted to hear that you had a pleasant experience, and that our clean facilities and friendly staff met your expectations. Our prime location, with convenient access to restaurants and gas stations, is indeed ideal for both business and leisure travelers. We appreciate your kind words and hope to welcome you back soon.

2/10 Terrible

Terrance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Terrance,We apologize for any inconvenience you experienced during your stay. Please let us know specific details so we can address your concerns and ensure a more enjoyable experience in the future. Thank you for bringing this to our attention.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Joseph,Thank you for your positive feedback on the cleanliness of our hotel. We strive to provide a spotless and hygienic environment for our guests.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Elizabeth,Thank you for your rating! We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Manager on 24 Oct 2023
Hello Mark, We apologize for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and will work to improve our services.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Staff were very friendly
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Kimberly,Thank you for your kind words about our friendly staff! We pride ourselves on providing exceptional customer service. Hope to welcome you back soon!

4/10 Poor

Naomi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean....but
It was clean but the smell of pot and cigarette smoke was horrific. The pool was cold and closed early both days we were there. The bed was extremely uncomfortable and bothered my back. Couldn't get the TV to work. The breakfast was cold cereal.
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Naomi,Thank you for your feedback. We apologize for the inconvenience caused during your stay. Rest assured, we have addressed these issues and we appreciate your input as it helps us improve our services.

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast set up was sparse. Minimal choices. Vending machines empty. Phone in room did not work and they did nothing about it. Parking lot poorly lite Do not recommend!!!!!
Stayed 3 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Brian,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our parking and breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Poor

Amy

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool closes at 7pm which is after we arrived. It doesn't open again until 11am which is after checkout. Who wants to travel soaking wet? We traveled a long way and just wanted somewhere with a pool. So we didn't get to swim at all. The free breakfast was some granola bars and cereal (literally 20 cents worth of food per person unless you grab all 6 granola bars and then maybe $1. Nothing you can't just bring with you. The first room smelled horrible but the nice front desk guys gave us a new room. They were great but the management needs help.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Amy,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the pool hours
Stayed 2 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hi Barbara,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 Good

DuShawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello DuShawna,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Dorothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
The pool closed at 7 PM and did not open until 11 AM. After check out. The breakfast they offered was nothing healthy at all. Junk food no fruit or eggs.
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hi Dorothy,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Dana,Thank you for being a valued guest and for providing us the feedback regarding our hotel. Please do come see us again.

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice N clean the property N the Room was Beautiful nice N clean I slept good N I would go back again 👍 Thank y'all for a wonderful Stay.......
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Valeria,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room and comments about our property. We hope to someday have another opportunity to host your stay.

8/10 Good

MrsJennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't like was being placed in a smoking room or near a room that had people smoking. My room smelt like cigarette: I had to spray. Then the people next to me had a bunch of kids due to birthday party and they were super loud.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello MrsJennifer,Thank you for sharing this honest review and feedback about our room. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Mot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hallways and lobby smelled like cigarettes, I had a non smoking and the room it's self smelled fine. Everything is very basic which is fine by me in a budget room. I recommend if you like me need a clean place to sleep after a long day on the highway.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Mot,Thank you for sharing this honest review and feedback about our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Okay

Markari

Travelled with family
To Smokey. I smelled smoke the entire stay
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello Markari,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Xavion

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello Xavion, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
When I arrived and was given my room , they gave me a room that already had people checked into it. I was given another room and the 2nd room had mold in the tub.
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello Diane ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Waste of money
When I checked in the room there was three lamps no light bulbs and went to take a shower for work and there is no hot water
Stayed 2 nights in Sep 2023
Response from Manager on 14 Sept 2023
Hi Brandon,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and accommodations. I would like to apologize for not exceeding your expectations with the condition of the hot water and lights issues, your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. I hope that you will stay with us again if your travels bring you back this way.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 13 Sept 2023
Hello Stephanie,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.