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Reviews of Lake Okoboji Resort & Conference Center

3 out of 5
Lake Okoboji Resort & Conference Center
1405 Highway 71, Okoboji, IA

Reviews

8.0

Very good

Rating 10 - Excellent. 183 out of 555 reviews" "
Rating 8 - Good. 223 out of 555 reviews" "
Rating 6 - Okay. 81 out of 555 reviews" "
Rating 4 - Poor. 50 out of 555 reviews" "
Rating 2 - Terrible. 18 out of 555 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sudip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to give 3 stats but giving 4 because of the very nice n courteous staff. The room we slept in thw first night with sliding door was leaking air from outside. So we were very cold the while night. Even the heater wasn't good enough. We were moved to a diff room the next day promptly upon asking. It was season so hotel was mostly empty. But has lots of features in the hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Debra, Kearney

Travelled with partner
Liked: Staff & service
Not exactly what I expected
Stayed 1 night in Mar 2024

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

John

Disliked: Room comfort
Clean hotel, rooms were very cold. Stayed because my grandson had a hockey tournament in town for the weekend. Most of the people that stayed there also complained of cold rooms.
Stayed 2 nights in Jan 2024

6/10 Okay

Samantha

Travelled with family, Travelled with family and small children
Stayed 2 nights in Jan 2024

2/10 Terrible

Aric

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The pool top coat was crumbling under our feet. Pool slide was filthy. Beds were super hard. Breakfast had a nice variety but typical of anywhere you went. Entrance door did NOT lock on our end. Pretty scary these days. Filth was horrible as you walked down the hall to the room, between the carpets, utilities and outside of doors. Definitely no fine tuning. BUT knowing this day and age, help is hard to find……..
Stayed 2 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. I will share this feedback with the team and address these matters immediately.

8/10 Good

Cami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 21 Dec 2023
Thank you for your review! We hope you enjoyed your stay

10/10 Excellent

Jolene L

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Excellent, well maintained facility.
Stayed 1 night in Oct 2023
Response from General Manager on 21 Dec 2023
Thank you for staying with us and for the 5 out of 5 review! We hope you stay with us again soon.

10/10 Excellent

Jon

Stayed 1 night in Oct 2023
Response from General Manager on 21 Dec 2023
Thank you for staying with us and for the 5 out of 5 review!

2/10 Terrible

Scott

Stayed 4 nights in Oct 2023
Response from General Manager on 21 Dec 2023
Thank you for taking the time to write a review. We are sorry to see you may not have had the best experience. Please feel free to reach out to us to provide further information so we can see how we can make it right.

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from General Manager on 21 Dec 2023
Thank you for staying with us and for the 5 out of 5 review!

10/10 Excellent

Laurae

Stayed 2 nights in Sep 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your 10 out of 10 review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your 5 out of 5 review!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. The gentleman that checked us in was very friendly. Had a good meal at the onsite restaurant. Room was clean. Beds were perfect.
Stayed 1 night in Sep 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your review! I will make sure to share your kind words with TJ at the front desk.

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was fantastic to entertain my kids... they didnt want to leave!
Stayed 2 nights in Sep 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your 5 out of 5 review! Glad to hear your kids enjoyed the pool.

6/10 Okay

Colleen

Disliked: Property conditions & facilities
Over priced for the accommodation. I stayed in a 2 queen room, one bed mattress was completely sunken in & un-sleepable. Breakfast & ice machines are as far as can be, not easy accessed. Would not recommend this place
Stayed 2 nights in Sep 2023
Response from Laura, General Manager on 19 Sept 2023
I'm sorry to hear about the issues you experienced while staying at our property. Please contact me at the property so that I can help reconcile this, and gain more insight into your feedback.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality good price
We only stayed a night but it was affordable and clean. We appreciated our stay.
Stayed 1 night in Aug 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your 10 out of 10 review!

8/10 Good

Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was convenient for entertainment activities. Front desk service (TJ) was excellent. The 1st room had a musty/moldy odor and was quickly replaced by the excellent service at the front desk. After that everything was perfect. Good food, good service and good location.
Stayed 2 nights in Aug 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your review and for your feedback. I'm glad to hear that TJ was able to recover the negative experience with great customer service. We hope you stay with us again soon.

10/10 Excellent

Darrell

Stayed 1 night in Aug 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your 5 out of 5 review!

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Annual ‘boji trip.
Clean hotel and friendly staff. Hotel is very dated and needs an update.
Stayed 2 nights in Aug 2023
Response from GM on 17 Aug 2023
Hi Kevin, thank you for taking the time to write a review and for staying at our resort. We're glad to hear you enjoyed your overall stay.

10/10 Excellent

Barbara

Stayed 1 night in Aug 2023
Response from Laura, General Manager on 19 Sept 2023
Thank you for your 5 out of 5 review!

4/10 Poor

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing stay
Poor customer service, indoor pool was dirty and needed some upkeep. Breakfast provided was disappointing and always out of food and it was not restocked. Our bedding was stained. We will not be staying here again.
Stayed 4 nights in Aug 2023
Response from Laura, General Manager on 15 Aug 2023
Dear Tiffany, we are sorry to hear about your negative experience at our resort. I would love an opportunity to chat with you more about your experience so we can find a way to improve our practices. Again, our apologies for some missed opportunities during your stay.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is really nice. Pretty slow check-in procedure. Great location for most activities in the Okoboji area.
Stayed 1 night in Aug 2023
Response from General Manager on 14 Aug 2023
Thank you for your review. Glad to hear you enjoyed your overall stay at Arrowwood Resort.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Office Manager on 4 Aug 2023
Thank you for your feedback. We are pleased that you enjoyed your stay with us. We look forward to hosting you again in the future.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay.
Stayed 2 nights in Jul 2023
Response from Arrowwood Okoboji Staff on 1 Aug 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us.

10/10 Excellent

Lauren

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Arrowwood Okoboji Staff on 1 Aug 2023
Thank you for your feedback. We are so happy that you enjoyed your stay.

2/10 Terrible

Gabby

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I sent a chat today with an Expedia chat help center. We had to change our room to sewer smell. No maid service was offered and even removed our own trash. We had to wait for breakfast more than an hour 3 days in a row and ended up going to get breakfast elsewhere $40 extra charge. When I got the bill for our stay is was only 850$ and Expedia charged me much much more. It was a big inconvenience to have to tell staff things needed to be refilled for continental breakfast and when I said something about sewer smell and seen the plumber the front seat denied any repairs but the smell gave me headaches so we changed our room. Expedia rep said she had to stand by the hotel but I thought Expedia stood by their customer. Such poor service from Expedia
Stayed 5 nights in Jul 2023
Response from Arrowwood Okoboji Staff on 31 Jul 2023
Thank you for your feedback. We do appreciate it and I will pass this information on to the Staff so they can work on improving these issues. As was stated in your welcome letter, we do not provide "stayover" service, however, we are happy to replace any items upon request such as towels, trash bags, etc. We sincerely apologize for your inconvienience. As for cost, we do have any control over what outside booking agencies charge their customers. Please feel free to call us in the future for direct pricing.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2023
Response from Arrowwood Okoboji Staff on 28 Jul 2023
Thank you for your feedback. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at Lake Okoboji!!! So close to everything..
Stayed 2 nights in Jul 2023
Response from Arrowwood Okoboji Staff on 27 Jul 2023
Thank you for your comments. We love hearing from our happy guests. We hope to see you again soon.

10/10 Excellent

Marcia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was really clean and nice. However, the air conditioner was extremely noisy...and sort of kept waking us up. Also...I made the mistake of booking online and booked for 2 nights...and when I needed to cancel one of those nights several days in advance...I was told I couldn't. Unfortunately...I spent ALOT of money for a one nights stay.
Stayed 2 nights in Jul 2023
Response from Arrowwood Okoboji Staff on 19 Jul 2023
Thank you for your feedback. We do appreciate hearing from our guests. I am sorry you were unable to stay your second night. When reservations are made online, all changes to them need to be done online as well. We do hope to see you again soon and do encourage you to contact us directly for your reservations.

8/10 Good

Michael

Stayed 2 nights in Jul 2023
Response from General Manager on 14 Aug 2023
Thank you for your 4-star review! We hope you stay with us again some time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Boji get away
property was clean and well maintained, Rooms were spacious and clean. Staff both on the reservation desk and in the lounge, rather indifferent. The rooms are not restocked every day with towels, etc, and when we went to the front desk to exchange them, we we told: "get them off the cart in the hall " Lounge bartender very indifferent to the point of rudeness. ( did not eat in the dining room). Nice breakfast.
Stayed 4 nights in Jul 2023
Response from Arrowwood Okoboji Staff on 13 Jul 2023
Thank you for your feedback. We always appreciate hearing from our guests. We are glad that you enjoyed your stay. We do not offer "stay over" service at this time, however, you can always ask for replacements at the front desk. I apologize that your were not made aware of that. I will also be sure to talk to the Staff about having a more positive attitude at the front desk. I will let the Food and Beverage Manager know of your concerns as well. We would love to have you visit again soon.

2/10 Terrible

Grace

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is terrible. First I was assured that a late check in was ok and they would be right there waiting for me. No one was there during check in but a sign w a number to call. Ok fair enough. Except no one answered. It's 3am and I called probably 20 times w no answer. I have a sleeping toddler in the car w my husband and really needed to check in. No one ever answered and I had to go around the lobby and start knocking on various doors to try to find someone. Eventually I did. They checked me in and apparently their phones are not working so that's fun. They also offer no house keeping services during your stay even on request. Even if you are there for a week. You have to bag up your own garbage and take it out and go to the front desk for towels. They said you can call the front desk if you want to come get towels but I tried from the phone in my room and guess what the phone does not work so you can't even call the front desk. Stay away from this terrible hotel at all costs. Unless you want to pay 200 a night for nothing. Come to find out at checkout that they do offer room service on request but I was given the wrong information. So I spent the whole week begging for toilet paper and overflowing garage in my room for no reason. Oh and outside of the 1300 hall in the parking lot smells like sewage or cat litter. Gross. Last breakfast there there was nothing stocked up everyone in there was looking in cabinets for forks, plates, etc. juice machine was broken,no water
Response from Arrowwood Okoboji Staff on 13 Jul 2023
Hello Grace,We are very sorry to hear of your negative experience at our property, and apologize for the inconsistency in messaging as given by our front desk staff regarding stay over service. I will make sure to follow up with our team to ensure consistent messaging and protocol moving forward. We also want to apologize for the experience you had in the breakfast room. We have followed up with our staff and have corrected the issues that you mention, and we also have a service call in for the machinery that is broken. Our Front Office Manager will be in touch with you personally to follow up on your booking, and to clarify the accommodations that we have already made with the online booking agent used for your original reservation so we can make sure we are on the same page.

10/10 Excellent

carla

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on 21 Dec 2023
Thank you for staying with us and for the 10 out of 10 review!

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Arrowwood Okoboji Staff on 6 Jul 2023
Thank you for your feedback. We are so glad that you enjoyed your stay and look forward to having you stay again soon.

8/10 Good

Judy

Stayed 3 nights in Jun 2023
Response from Arrowwood Okoboji Staff on 6 Jul 2023
Thank you for your feedback. We are happy that you enjoyed your stay with us and look forward to having you stay again soon.

8/10 Good

Cindy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We would stay here again. Food was really good in restaurant
Stayed 3 nights in Jun 2023
Response from Arrowwood Okoboji Staff on 6 Jul 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Janet

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The indoor and outdoor pool were out of maintenence the entire stay. We picked this hotel specifically for the kiddos. Disappointed
Stayed 2 nights in Jun 2023
Response from Front Office Manager on 24 Jun 2023
Thank you for your feedback. We are sorry that your stay did not go as planned. Unfortunately the pools required some emergency maintenance that could not be prevented and we are truly sort it happened during your stay. We would love to have you back for another stay and I will offer you a15% discount for your inconvenience. Just ask for Carolyn.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous time!!!!The staff was awesome and we had a great time in the indoor and out door pools and the food was amazing at Minerva’s
Stayed 5 nights in Jun 2023
Response from Arrowwood Okoboji Staff on 23 Jun 2023
Thank you for your feedback. We are so glad that you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful mattress, slept like a baby.
Stayed 1 night in Jun 2023
Response from Arrowwood Okoboji Staff on 20 Jun 2023
Thank you for your feedback. We are so glad that you enjoyed your stay and look forward to hosting you again soon.

4/10 Poor

Robert

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Outdated and overpriced for the quality.
Hotel is outdated and overpriced. The staff was amazing and friendly and fantastic. But the ownership really needs to renovate and upgrade. Beds were mid as best.
Stayed 1 night in Jun 2023
Response from Arrowwood Okoboji Staff on 19 Jun 2023
Thank you for your feedback. We are sorry to hear that your stay was not up to your expections. It is good to hear that our Staff treated you well. We will forward your other concerns to our Corporate office. Thank you for staying with us.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Had a great trip. Visited Okoboji for a concert during memorial day weekend. The hotel was reasonably priced and close to the park. Will definitely choose this again. Went out that way.
Stayed 2 nights in May 2023
Response from Carolyn on 6 Jun 2023
Thank you for your great feedback. We are happy that you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Norine

Stayed 1 night in May 2023
Response from Arrowwood Okoboji Staff on 23 Jun 2023
Thank you for staying with us. We are happy that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Great !!
All was Good !! Beautiful place and EXCELLENT weekend Breakfast 🙋‍♀️💖🙋‍♀️
Stayed 1 night in May 2023
Response from Arrowwood Okoboji Staff on 22 May 2023
Thank you for your feedback. We are glad that you enjoyed your stay and look forward to your return again soon.

6/10 Okay

Dustin, Omaha

Travelled with family
Liked: Staff & service, amenities
Great pool area for our 2 yr old.
Stayed 2 nights in May 2023
Response from Arrowwood Okoboji Staff on 16 May 2023
Thank you for your feedback. We are pleased that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Will be back.
Stayed 1 night in May 2023
Response from Arrowwood Okoboji Staff on 8 May 2023
Thank you for your feedback. We are glad that you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Robbi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Arrowwood Okoboji Staff on 2 May 2023
Thank you for your review. We appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.