Exterior

Reviews of Springhill Suites by Marriott Oklahoma City Airport

3 out of 5
Springhill Suites by Marriott Oklahoma City Airport
510 S Macarthur Blvd, Oklahoma City, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 429 out of 667 reviews" "
Rating 8 - Good. 169 out of 667 reviews" "
Rating 6 - Okay. 39 out of 667 reviews" "
Rating 4 - Poor. 17 out of 667 reviews" "
Rating 2 - Terrible. 13 out of 667 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great customer service
This hotel was beautiful, clean and the room was perfect for our family of 4. The breakfast was delicious and had a variety of choices, not just coffee and muffins. I highly recommend this hotel for the cost, cleanliness, and comfort!
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick trip but made comfortable with our stay here! Clean and yummy food
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Amandria

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from AH on 6 Nov 2023
Thank you for staying with us.we hope to see you again soon.

8/10 Good

Orsolya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was good. Good location. King size bed was comfortable and clean, but the sofabed was terrible.
Stayed 1 night in Sep 2023
Response from AH on 6 Nov 2023
Thank you for staying with us.we appreciate your feedback.we hope to see you again soon.

6/10 Okay

melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
Room smelled like mildew or musty. Right when we walked in the door the smell Hit us. Sofa had a hole at the bottom. Needs to be maintained and cleaned better. Very disappointed. Second time in the last year I stay at a Spring Hill and it is not good!!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Cecily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this hotel and was perfect for the weekend. Was near by shopping and the water park. Very convenient
Stayed 1 night in Jul 2023

6/10 Okay

Brenda

Liked: Cleanliness, room comfort
Disappointed
Front desk person was not friendly or professional. First room had a broken toilet so we had to move. The new room was on a different floor so we had to go get a cart & reload & unload luggage again, and then return the cart. The new room’s tv wasn’t connected in the back but we figured it out.
Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly, Hereford

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was excellent. My checkin and check out was seamless. It was the best night of sleep ive had on one of my solo trips.
Stayed 1 night in Jul 2023

10/10 Excellent

Lori, Roanoke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and perfect spot after a long drive East.
Stayed 1 night in Jul 2023

8/10 Good

Estefania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy this place. The atmosphere was great, the pool was not to cold. I also liked that it was next to a Golden Corral buffet. that made dinner plans convenient for the family.
Stayed 1 night in Jun 2023
Response from AH on 19 Jun 2023
Thank you for staying with us.we hope to see you again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman that checked us in was very friendly. He was the first impression that is made of the hotel and he did an awesome job
Stayed 1 night in Jun 2023
Response from AH on 12 Jun 2023
Thank you for staying with us.we hope to see you again soon.

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very clean & comfortable! Their complimentary breakfast was amazing! We will stay here again if in OK City.
Stayed 1 night in May 2023
Response from AH on 12 Jun 2023
Thank you for staying with us.we hope to see you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ammenities and main road
Stayed 1 night in May 2023
Response from AH on 12 Jun 2023
Thank you for staying with us.we hope to see you again soon.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment and nice employees.
Stayed 1 night in May 2023
Response from AH on 17 May 2023
Thank you for staying with us.We hope to see you again soon.

10/10 Excellent

Karen

Stayed 2 nights in May 2023
Response from AH on 12 Jun 2023
Thank you for staying with us.we hope to see you again soon.

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay at Springhill Suites when I’m traveling.
Stayed 1 night in May 2023
Response from AH on 17 May 2023
Thank you for staying with us.We hope to see you again doon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back. The area is prime for activities and shopping.
Stayed 2 nights in Mar 2023
Response from adh on 14 Mar 2023
Karen, DavisThank you for staying with s, we hope to see you again soon.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Vvvvv
Stayed 1 night in Feb 2023
Response from adh on 13 Feb 2023
thank you for staying with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and beautiful hotel. My whole family enjoyed it. Just wish the pool was open was my only complaint
Stayed 2 nights in Jan 2023
Response from adh on 13 Feb 2023
THANK YOU FOR STAYING WITH US.

10/10 Excellent

Jimmy

Stayed 1 night in Jan 2023
Response from adh on 14 Mar 2023
Jimmy, LopesThank you for staying with us, we hope to see you again soon.

6/10 Okay

Mariah

Stayed 1 night in Jan 2023
Response from adh on 16 Jan 2023
thank you for staying with us.

2/10 Terrible

AMBER

Travelled with family and small children
Disliked: Cleanliness, amenities
We were so disappointed in this hotel. Called before booking to see if pool was open. Told pool was good. Got there, it had been closed for a long time. Couch in room had stains all over it. I told our daughter it was prob food stains but it looked like someone had sex on the couch and made a mess. Asked for room to be cleaned daily. Was told that they could do that. We had to make our own beds and go get towels daily since the cleaning is apparently limited to every few days. Shower leaks all over the floor. Credit card also had $220 charge put as pending the first night. Was told i would get a 20 night incidental charge and apparently they charged me for the first night and a couple days of incidentals. Overall, we were very disappointed and would not recommend this for anyone. Only good part was breakfast.
Response from adh on 16 Jan 2023
thank you for staying with us.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Stayed 1 night in Dec 2022
Response from adh on 16 Jan 2023
thank you we hope you stay with us on your next trip.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from adh on 13 Feb 2023
thank you for staying with us.

10/10 Excellent

Ray

Stayed 1 night in Nov 2022

10/10 Excellent

Kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice & clean hotel. The staff was super nice; check in & check out literally took less than 5 minutes. Room was clean & spacious. The breakfast was fantastic with many options to choose from. I would definitely stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid point- meet up
We were transporting relatives to a midway point so they could visit with other family. We chose to stay in a suite with the little living area. It was great and provided ample room to spread out and relax while we waited for the other family members to do pick up. It would have been nice to have an armless chair in the bedroom area near the closet for dressing and putting on shoes. Overall excellent stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No stay for more time,everything was excellent in shor time. Congrats!!!
Stayed 1 night in Oct 2022

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay. Although the pool is cold. 2nd time i stayed here and the water is too cold for even the kids to go in and swim.
Stayed 1 night in Oct 2022

4/10 Poor

Eric

Travelled with family
Disliked: Property conditions & facilities
No hot tub as advertised
They advertise a hot tub and an indoor heated pool but there was no hot tub because they filled it in with cement and the indoor pool was not heated. They converted it into a salt water pool and it was very very cold getting in.
Stayed 2 nights in Sep 2022

6/10 Okay

Jose N.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not what I expect from Mariott.
The room had a strong musty odor from the AC unit - mildew&dusty. Maintenance came to replace float as toilet would not auto shut off water in tank.The maintenance professional atested to the odor and tried his best to clean the unit's condenser and remove excess moisture.Although the AC cooled more efficently and we slept better for our second night, the order still lingered. I expect this smell from a cheap motel NOT MARIOTT. Room was clean and staff was nice, but breathing the foul air has given my wife an irritated throat and post nasal symptoms. AC needs replacement or tear down and sanitized.
Stayed 2 nights in Sep 2022

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Somewhat disappointed
We have stayed here numerous times since the hotel opened and have enjoyed EVERY stay except this time. The room had a strong smell (like trying to cover something up) it was not just us either a man two doors down caught us in the hall and asked if our room had a strange strong smell. There were also numerous spots of scratched wallpaper up the bathroom wall. Breakfast (which has always been a highlight (even through covid)) was cheap microwave prepackaged burritos and sandwiches which were already heated and soggy. They had a waffle maker but it did not work. We will try it again but we were disappointed to see such a shift this stay. Especially since the price has only increased son e it was built.
Stayed 1 night in Aug 2022

10/10 Excellent

Jaimie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

jon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Two negative observations (to me): 1. The carpet in the hall on 2nd floor was badly soiled throughout the length of the hall. Perhaps Springhill could book rooms on other floors while carpet was being cleaned/replaced. 2. A large dog (German shepherd) was accompanying a party checking in on 1st floor. Springhill should let their guests know if they are booked in a room previously used by a guest with a pet. Pet allergies are a problem to some people.
Stayed 1 night in Aug 2022

10/10 Excellent

Bruce

Stayed 1 night in Aug 2022

6/10 Okay

Randy

Travelled with family and small children
Liked: Staff & service
Breakfast was not as pictured, which is typical. Plenty of pot dispensaries and homeless in the area. Other than that it was ok.
Stayed 2 nights in Jul 2022

4/10 Poor

Traci

Travelled with family and small children
Liked: Cleanliness, staff & service
Our room was awesome we just had issues with the ac. We got in the room and it was over 85 degrees in there. We called the front desk and nobody came up so i had to go back down to get a new room. After driving for 13 hours that was the last thing i had needed. Didn't even get an offer for a discount or anything. Not pleased
Stayed 1 night in Jul 2022

8/10 Good

Brandi Carey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for couple night stay
Pool was cold Bathroom shower had mold and an awkward set up with the shower door and toilet. Customer service could be improved as well. Breakfast was ok
Stayed 1 night in Jun 2022

4/10 Poor

Bobby

Liked: Property conditions & facilities, room comfort
Went to check it and they did not have a chip reader and my card would not swipe and they would not take cash or type the number. The lady basically told me I couldn’t check in. I asked why they didn’t have a chip reader and she told me it would cost $24000 to upgrade. Luckily my wife’s card would swipe. Probably stay somewhere else next time.
Stayed 3 nights in Jun 2022

8/10 Good

Brandi Carey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not bad for short stay.
Rooms and lobby area was nice. Pool water is cold. Breakfast was was pretty good. Bathroom could use a better cleaning. Customer service was not the best.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Koco on 15 Jun 2022
hank you so much

8/10 Good

Melanie

Stayed 1 night in May 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly efficient
Stayed 1 night in May 2022
Response from Koco on 15 Jun 2022
Thank you so much

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amenities close by
Stayed 2 nights in May 2022
Response from Koco on 4 Jun 2022
Thank you