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This hotel was beautiful, clean and the room was perfect for our family of 4. The breakfast was delicious and had a variety of choices, not just coffee and muffins. I highly recommend this hotel for the cost, cleanliness, and comfort!
Room smelled like mildew or musty. Right when we walked in the door the smell
Hit us. Sofa had a hole at the bottom. Needs to be maintained and cleaned better. Very disappointed. Second time in the last year I stay at a Spring Hill and it is not good!!
First time staying at this hotel and was perfect for the weekend. Was near by shopping and the water park. Very convenient
Cecily
Stayed 1 night in Jul 2023
6/10 Okay
Brenda
19 Jul 2023
Liked: Cleanliness, room comfort
Disappointed
Front desk person was not friendly or professional. First room had a broken toilet so we had to move. The new room was on a different floor so we had to go get a cart & reload & unload luggage again, and then return the cart. The new room’s tv wasn’t connected in the back but we figured it out.
I really enjoy this place. The atmosphere was great, the pool was not to cold. I also liked that it was next to a Golden Corral buffet. that made dinner plans convenient for the family.
Tony
Stayed 1 night in Jun 2023
Response from AH on 19 Jun 2023
Thank you for staying with us.we hope to see you again soon.
Very clean and beautiful hotel. My whole family enjoyed it. Just wish the pool was open was my only complaint
Ashley
Stayed 2 nights in Jan 2023
Response from adh on 13 Feb 2023
THANK YOU FOR STAYING WITH US.
10/10 Excellent
Jimmy
29 Jan 2023
Jimmy
Stayed 1 night in Jan 2023
Response from adh on 14 Mar 2023
Jimmy, LopesThank you for staying with us, we hope to see you again soon.
6/10 Okay
Mariah
15 Jan 2023
Mariah
Stayed 1 night in Jan 2023
Response from adh on 16 Jan 2023
thank you for staying with us.
2/10 Terrible
AMBER
Travelled with family and small children
2 Jan 2023
Disliked: Cleanliness, amenities
We were so disappointed in this hotel. Called before booking to see if pool was open. Told pool was good. Got there, it had been closed for a long time. Couch in room had stains all over it. I told our daughter it was prob food stains but it looked like someone had sex on the couch and made a mess. Asked for room to be cleaned daily. Was told that they could do that. We had to make our own beds and go get towels daily since the cleaning is apparently limited to every few days. Shower leaks all over the floor. Credit card also had $220 charge put as pending the first night. Was told i would get a 20 night incidental charge and apparently they charged me for the first night and a couple days of incidentals. Overall, we were very disappointed and would not recommend this for anyone. Only good part was breakfast.
This is a very nice & clean hotel. The staff was super nice; check in & check out literally took less than 5 minutes. Room was clean & spacious. The breakfast was fantastic with many options to choose from. I would definitely stay here again.
We were transporting relatives to a midway point so they could visit with other family.
We chose to stay in a suite with the little living area. It was great and provided ample room to spread out and relax while we waited for the other family members to do pick up.
It would have been nice to have an armless chair in the bedroom area near the closet for dressing and putting on shoes.
Overall excellent stay.
No stay for more time,everything was excellent in shor time. Congrats!!!
Nancy
Stayed 1 night in Oct 2022
6/10 Okay
Lee
Travelled with family
3 Oct 2022
Liked: Cleanliness, staff & service, room comfort
Good stay. Although the pool is cold. 2nd time i stayed here and the water is too cold for even the kids to go in and swim.
Lee
Stayed 1 night in Oct 2022
4/10 Poor
Eric
Travelled with family
26 Sept 2022
Disliked: Property conditions & facilities
No hot tub as advertised
They advertise a hot tub and an indoor heated pool but there was no hot tub because they filled it in with cement and the indoor pool was not heated. They converted it into a salt water pool and it was very very cold getting in.
Eric
Stayed 2 nights in Sep 2022
6/10 Okay
Jose N.
6 Sept 2022
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not what I expect from Mariott.
The room had a strong musty odor from the AC unit - mildew&dusty. Maintenance came to replace float as toilet would not auto shut off water in tank.The maintenance professional atested to the odor and tried his best to clean the unit's condenser and remove excess moisture.Although the AC cooled more efficently and we slept better for our second night, the order still lingered. I expect this smell from a cheap motel NOT MARIOTT. Room was clean and staff was nice, but breathing the foul air has given my wife an irritated throat and post nasal symptoms. AC needs replacement or tear down and sanitized.
We have stayed here numerous times since the hotel opened and have enjoyed EVERY stay except this time.
The room had a strong smell (like trying to cover something up) it was not just us either a man two doors down caught us in the hall and asked if our room had a strange strong smell.
There were also numerous spots of scratched wallpaper up the bathroom wall.
Breakfast (which has always been a highlight (even through covid)) was cheap microwave prepackaged burritos and sandwiches which were already heated and soggy. They had a waffle maker but it did not work.
We will try it again but we were disappointed to see such a shift this stay. Especially since the price has only increased son e it was built.
Two negative observations (to me):
1. The carpet in the hall on 2nd floor was badly soiled
throughout the length of the hall. Perhaps Springhill
could book rooms on other floors while carpet was
being cleaned/replaced.
2. A large dog (German shepherd) was accompanying
a party checking in on 1st floor. Springhill should let
their guests know if they are booked in a room
previously used by a guest with a pet. Pet allergies
are a problem to some people.
jon
Stayed 1 night in Aug 2022
10/10 Excellent
Bruce
6 Aug 2022
Bruce
Stayed 1 night in Aug 2022
6/10 Okay
Randy
Travelled with family and small children
23 Jul 2022
Liked: Staff & service
Breakfast was not as pictured, which is typical. Plenty of pot dispensaries and homeless in the area. Other than that it was ok.
Randy
Stayed 2 nights in Jul 2022
4/10 Poor
Traci
Travelled with family and small children
18 Jul 2022
Liked: Cleanliness, staff & service
Our room was awesome we just had issues with the ac. We got in the room and it was over 85 degrees in there. We called the front desk and nobody came up so i had to go back down to get a new room. After driving for 13 hours that was the last thing i had needed. Didn't even get an offer for a discount or anything. Not pleased
Pool was cold
Bathroom shower had mold and an awkward set up with the shower door and toilet.
Customer service could be improved as well.
Breakfast was ok
Went to check it and they did not have a chip reader and my card would not swipe and they would not take cash or type the number. The lady basically told me I couldn’t check in. I asked why they didn’t have a chip reader and she told me it would cost $24000 to upgrade. Luckily my wife’s card would swipe. Probably stay somewhere else next time.
Rooms and lobby area was nice.
Pool water is cold.
Breakfast was was pretty good.
Bathroom could use a better cleaning. Customer service was not the best.