Lobby

Reviews of Country Inn & Suites by Radisson, Oklahoma City at Northwest Expressway, OK

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1019 reviews" "
Rating 8 - Good. 301 out of 1019 reviews" "
Rating 6 - Okay. 168 out of 1019 reviews" "
Rating 4 - Poor. 100 out of 1019 reviews" "
Rating 2 - Terrible. 132 out of 1019 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Bambi

Business traveller, Travelled with partner
Disliked: Cleanliness
Bed was comfortable. Room was spacious. Overall hotel was not clean. Location was great
Stayed 1 night in Mar 2024

6/10 Okay

Felecia

Travelled with family, Business traveller
Liked: Amenities
Close to restaurants and medical professionals
Stayed 2 nights in Mar 2024

2/10 Terrible

Delia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE! They charged me for cleaning services but they didn't come to my room to clean it or leave me towels or toilet paper, i had to ask them and they said come by the front desk to get it. So why did they charge me over 100 bucks for cleaning services if i had to ask them to clean it and they only did it 1 damn day and they charged me for 8 days. The manager is never there they gave me the run around when i ask to speak to a manager, especially when i had proof of how much they were suppose to charge me and still gave me the run around. Please save your time and money and DO NOT STAY HERE!
Stayed 8 nights in Mar 2024

6/10 Okay

JuanMiguel

Stayed 1 night in Mar 2024

4/10 Poor

Carla

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bad odor. Room was clean, curtains falling down. Not well maintained. Seemed unsafe.
Stayed 1 night in Mar 2024

10/10 Excellent

Tryphena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! A little loud outside, but that's understandable. Breakfast was wonderful and filling. Staff were amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the facility was clean and convenient to dining and shopping
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room wasn’t as clean as I would have liked, there was someone’s used, hairy soap left in the shower, hair stuck to the walls in the shower, and greasy handprints on the wall in an awkward location. The shower rarely got warm and never got hot. That being said, it is what I expected for the price. The staff was kind and the complimentary breakfast was good.
Stayed 4 nights in Mar 2024

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just overall gross. The carpets were nasty and there is patches all over the walls. I tried to get a couple of pillows and they said the pillows were for guests only? Or first come first serve? I’m not sure. But then I tried to call down to ask for another blanket but there isn’t even a phone in out room. On top of that when we checked in the lady was on the phone with a guest I guess and when she hung up with her she said I just want to punch her in the face because she was being difficult. Regardless, don’t speak like that in front of guests. This place needs serious help. We have yet to have the breakfast in the AM but honestly, I’m a bit concerned. Probably won’t be booking this again and definitely do not recommend.

8/10 Good

Debra, OKLAHOMA CITY

Travelled with partner
Disliked: Amenities
Convenient to Integris Hospital
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Nothing unique really
Stayed 5 nights in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room carpet wasn’t clean other than that the service is good
Stayed 1 night in Mar 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Homeless people in parking lot , water in shower was luke warm at best and tub had rusty water running down the sides , room smelled like smoke
Stayed 1 night in Mar 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was excellent we were so happy with the room. Everything hreally was nice. I can’t believe it only cost $48. A breakfast was lacking a little bit but that’s OK.
Stayed 1 night in Mar 2024

10/10 Excellent

KENNETH, MIDWEST CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price, clean. Could use some updates
Stayed 2 nights in Mar 2024

2/10 Terrible

Mecca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was not able to check in bc I booked the room online via Apple Pay and once I got to the property, the tap terminal was not working and they wanted to charge me 150 cash deposit. I did not stay there and I was not refunded either. I am very very upset
Stayed 1 night in Mar 2024

10/10 Excellent

Gil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very efficient and friendly
Stayed 7 nights in Feb 2024

6/10 Okay

Lee

Liked: Staff & service
The hotel is older but the room are spaces. Overall, it was a good hotel for the purpose I was using it for.
Stayed 3 nights in Mar 2024

4/10 Poor

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was awful
Stayed 1 night in Feb 2024

10/10 Excellent

Maayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

6/10 Okay

Bianca

Stayed 1 night in Feb 2024

6/10 Okay

Bishnupada

Stayed 2 nights in Feb 2024

2/10 Terrible

Preston

Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was good. No issues checking in and the room was good. Comfy bed. The breakfast didn't look appetizing.
Stayed 1 night in Feb 2024

8/10 Good

Howard, West Des Moines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept. Only suggestion would be to vacuum the elevator door tracks.
Stayed 1 night in Feb 2024

2/10 Terrible

Trent

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff not at desk for check in , dirty elevators, dirty halls , letting all kinds of people run around in lobby all times of day/night, toilet didn’t flush (maintenance came and told us how to fix ourselves) no soap, no shampoo, breakfast staff was maybe the most disrespectful staff I’ve ever seen in a hotel.
Stayed 1 night in Feb 2024

6/10 Okay

barry

Business traveller
Sent a message asking for lower floor bu ended up on the top floor,shower head horrible other than that was ok
Stayed 2 nights in Feb 2024

10/10 Excellent

raymond

Liked: Staff & service, amenities, property conditions & facilities
Wall to Wall carpeting, coffee maker in room, shampoo, very good breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

KENNETH, MIDWEST CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good price, clean. Could use a little upgrade but not bad.
Stayed 1 night in Feb 2024

4/10 Poor

Kristen

Travelled with family
Liked: Amenities
Disliked: Cleanliness
It was nicely remodeled but was not clean at all. The elevator floor was dirty and sticky and only one elevator worked part of the time. The room was disgusting. There was garbage everywhere, previous guests clothes lying around, the staff was rude and made us bring them our dirty towels. Will not stay again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Sydney

Stayed 1 night in Feb 2024

2/10 Terrible

Elsa

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
After all the money I spent at this hotel, I’m extremely annoyed that they would not provide me with reasonable accommodations, even after mentioning the Americans with disabilities act, and how my disability qualified to at least receive an interactive interview. I asked to speak with lan several times, but he never gave me the courtesy of Contacting me to see what it was that I needed as his guest
Stayed 2 nights in Feb 2024

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly, rooms were clean, beds were comfortable. Will return!
Stayed 1 night in Feb 2024

6/10 Okay

Iris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would return
Stayed 1 night in Feb 2024

6/10 Okay

Elsa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Wi-Fi is not stable and there’s confusion about when there’s a deposit required or not, but overall, it was a very decent stay.

10/10 Excellent

Crystal

Stayed 1 night in Feb 2024

10/10 Excellent

travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to work with
Stayed 1 night in Feb 2024

2/10 Terrible

Tommy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in experience arrived at 2 pm was told room wasn't ready had to wait until 3 maybe could get us in around 2:45. Breakfast was terrible limited items and the biscuits looked like they were weeks old. Got told we couldn't take our breakfast back to our room. Overall seemed like a lot of homeless around the front door.

10/10 Excellent

Elsa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy being here because it’s open to city views, nice staff, and comfortable rooms.

10/10 Excellent

Elsa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pricing is nice and so are the rooms. Staff is accommodating.

10/10 Excellent

Yella

Stayed 1 night in Feb 2024

6/10 Okay

Julie

Travelled with partner
Liked: Staff & service, amenities
The beds are okay, the customer service was okay, but the property could use updating. The carpet in room although vacuumed needs to be changed or steam cleaned (the same would be for the couch). Although they give breakfast, they did not have meat nor did they have much of a selection.
Stayed 1 night in Feb 2024

2/10 Terrible

Ryan

Disliked: Staff & service
The lady working at the front desk on 2/10 was the absolute rudest and least accommodating person I have ever dealt with in hospitality. The goal is to find a way to make it work, not find ways that you can’t make it work. My interaction with her alone will probably never allow myself to stay at this property again.
Stayed 2 nights in Feb 2024

2/10 Terrible

travis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee working there by the last name Patel was absolutely the rudest incompetent person i have ever dealt with .totally unprofessional.
Stayed 1 night in Feb 2024

6/10 Okay

CHRISTON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Bishnupada

Stayed 2 nights in Feb 2024

10/10 Excellent

KENNETH, MIDWEST CITY

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Brett

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Feb 2024

2/10 Terrible

Greg

Travelled with partner
Bathroom dirty, horrible customer service. The tv remote didn’t work nor did the ac.
Stayed 1 night in Feb 2024

2/10 Terrible

LaTasha, Fort Worth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was treated very poorly! I wanted hours 12 noon until 6:30pm to be checked in only to have my reservation canceled for being late. I could not understand because I had snacks with them and waited. I followed all directions and the police were called on me. I felt so alone. I had to wait for my husband to get there to help me. The manager said that was a misunderstanding on their behalf and they apologize, but they’re out of rooms so late at night I had to find new rooms for me and my children, who was there for a wrestling tournament. The young lady in the front was very rude. She continued to laugh in my face and call me out of my name on multiple occasions. Again, this was one of the worst experiences I’ve ever had. They should definitely work on that. I will never go back or tell anyone else to.
Stayed 2 nights in Feb 2024