The location is the best! The hotel is beautiful! The front desk person that assisted me was terrible. Bad attitude. Discouraging us to travel to Disneyland from this hotel saying it’s too far and costs too much in taxi. Telling me there is no Mori Arts Digital Museum around the corner from this ...
The surrounding plaza was beautiful,clean, green and flower filled with many dining options. The location so far from the city centre and main attractions made commuting each day tiring and expensive.
We loved everything at the hotel. Quality Service was provided at all times of days of the stay.
Nice, pleasant stay for one night. The staff are so friendly and welcoming.
The room itself was tiny. I didn't expect it to be Japanese style. Bed was great but overall stay we were happy.
close proximity to 2 subway stations. quiet area. hotel has laundry facility & wi-fi phone for use. also available breakfast buffet for a fee
Costs money to use the pool, other than that I rate this hotel a solid 9/10
My only negative observation is that the lounge area (especially the sofas) in 8th Floor feels and looks filthy. We only sat for a few minutes as there were so many people on and around the sofas (please rectify by providing a more comfortable and cleaner waiting area).
What a beautiful hotel! Love how everything is traditionally looking, but also modern at the same time. The staff are wonderful! Wish I stayed here longer. Will recommend to others, and come back when I can in the future.