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"The hotel was very pleasant. Check-in was smooth and the room was clean and spacious. However, upon check-in, the television was on with the Langham introduction addressing me as Mr. despite my booking being for a female guest. This was an unacceptable oversight. I lodged a complaint after the second night and the issue was rectified. Apart from the hotel, the pool was underwhelming and was also very crowded. The highlight was the room and the attractive entrance decorated for Easter."

"I stay at Shangri-La Sydney regularly for business and usually choose the Horizon Club. However, check-in is almost always delayed. Even though check-in is 3 PM, I’ve had to wait until after 4 PM multiple times, including this visit. What’s disappointing is not just the delay, but the unprofessional attitude and lack of concern. The lounge service has also declined. During both evening service and breakfast, staff didn’t take orders properly, coffee was delayed, and there was no apology. I used to come here for the high level of service, but recently it has been quite disappointing."

"Well worth the visit. The staff were awesome very helpful 💕"

" Clean room, really close to town"

"Very convenient location especially for cruising folk, only a short walk to the Circular Quay International shipping wharf for cruise liners :-)"

"The room had some maintenance issues. The toilet was clogged when we arrived, and the electric kettle was broken, which was quite disappointing for a stay at this price point"

"Stunning room with the views to match. Club room service and staff were exceptional as was housekeeping and concierge. "

"We stayed in a Deluxe King room overlooking Darling Harbour. The room was absolutely beautiful, very spacious with separate dressing room and a huge bathroom with a round both. The bed was very comfortable. The breakfast choices were also wonderful. Next time I am in Sydney, I will definitely stay here."

"Room was really clean and well laid out. Staff in the lounge were very friendly and helpful. Lobby bar was convenient but service could be slow "