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Reviews of Rodeway Inn Alameda-Oakland

2 out of 5
Rodeway Inn Alameda-Oakland
1925 Webster Street, Alameda, CA

Reviews

6.2
Rating 10 - Excellent. 90 out of 600 reviews" "
Rating 8 - Good. 161 out of 600 reviews" "
Rating 6 - Okay. 137 out of 600 reviews" "
Rating 4 - Poor. 99 out of 600 reviews" "
Rating 2 - Terrible. 113 out of 600 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moriah

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fast checkin. Courteous staff. Adequate parking. Even with the meal at the Pho restaurant (had the #9 excellent!) my $ total was considerably less than i usually spend on accommodations in Oakland, so yippie! hot dog! and Merry Xmas to me!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Moriah, We are overjoyed to read your 5-star review! At Rodeway Inn Alameda, we want our guests to experience the best value for their money and work hard to make our product/service as user-friendly, convenient, comfortable, and enjoyable as possible, so we are ecstatic to read your comments about the check-in process, staff, parking, and food - thanks so much for sharing your experience with us! You had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times in the future. See you soon & Merry Christmas Best Regards, Customer Care Team

10/10 Excellent

Asia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 23 Dec 2023
Many thanks for the 5-star review, Asia - it's truly appreciated! We are pleased to hear that our service was to your satisfaction, and we hope everything was in order and you had easy access to your essentials. We appreciate you choosing Rodeway Inn Alameda for your accommodations on this trip, and we look forward to serving you again soon. Safe travels!Best Regards, Customer Care Team

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 18 Dec 2023
Hi Kevin, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with our product/service, and we would like to know more about the issues so we can take corrective action for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Have a safe trip, and thanks for choosing Rodeway Inn Alameda.Best Regards, Customer Care Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear Lisa, Thank you so much for the 10 out of 10 rating - it’s truly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Rodeway Inn Alameda many more times in the future. Thank you for choosing us!Best Regards, Customer Care Team

6/10 Okay

Benjamin

Stayed 1 night in Oct 2023
Response from Customer Care Team on 29 Nov 2023
Dear Benjamin, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Until then, safe travels!Best Regards, Customer Care Team

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service
Nice place to stay.
Stayed 1 night in Nov 2023
Response from Keith on 5 Nov 2023
Thank you for your response.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foul odor and dirty
The non-smoking room smelled awful, like old cigarettes and mold, and there was human hair on the “clean” towels. When we requested fresh towels for the room, there was hair on those as well. One of the women at the front desk came off as snippy and was generally unpleasant. Would not recommend staying here for any amount of time.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Dear guest, We are very sorry to read your review of our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We have rooms that are designated non-smoking, but unfortunately, not all of our guests abide by our rule, and occasionally, as seems to have happened on this occasion, a guest will smoke in a non-smoking room. We wish you had alerted us to the odor issue during your stay, as we could have moved you to another room, if available, to make your stay as comfortable as possible. That said, we have noted your concern, and rest assured that we will look into this and conduct an investigation within our housekeeping department to correct any lapses in current cleaning standards. Furthermore, we will see to it that our staff does a better job of airing out the rooms moving forward. We will also ensure that the concerned front desk personnel is aware of your impression and see to it that we provide better customer service moving forward. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to College of Alameda; nice staff. Easy access to bus lines.
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Hey Deborah, Thank you for choosing to stay at Rodeway Inn Alameda and rating your experience as positive. We are glad that our location was convenient for you, and we appreciate your kind words for our staff. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Hey Benjamin, Thank you for the positive rating. We appreciate it. We hope your stay at Rodeway Inn Alameda was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Simple
Clean and Simple. Located next to shopping. Clean. Quiet. Staff helpful.
Stayed 1 night in Oct 2023
Response from Keith on 22 Oct 2023
Thank you for your kind words and happy you enjoyed your stay.

2/10 Terrible

Kiyanna

Stayed 1 night in Sep 2023
Response from Customer Care Team on 8 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Vincent

Liked: Cleanliness
Response from Customer Care Team on 26 Sept 2023
Hey Vincent, Thank you for the positive rating. We appreciate it. We hope your stay at Rodeway Inn Alameda was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

8/10 Good

Vanny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keith on 24 Sept 2023
Thank you for your feedback.

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities
Dont stay there, it is very run down and unloved
Stayed 2 nights in Sep 2023
Response from Keith on 24 Sept 2023
Thank you for your feedback. We are working on improving the account.

8/10 Good

Jeffrey

Stayed 1 night in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Hey Jeffrey, Thank you for the positive rating. We appreciate it. We hope your stay at Rodeway Inn Alameda was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

2/10 Terrible

John

Despite my search and location history and the properties I’ve used with Expedia ALL being in Sanfrancisco,the app somehow at the last minute booked me in alameda Oakland and not the rodeway inn that I was directly across the street from. I paid and thought the coast was clear. Only when I went to check I did I see that was not at the right property. I used $75 one key cash I had toward the stay so I’ve lost that plus the balance I paid out of my own money. I also now had to book an extremely cheap rundown motel and had to pay a taxi to haul us and our bags. I did talk to Expedia and rodeway about this and got zero help. Why would I all of a sudden want to switch cities? Seems fishy to me and I plan to push for recompense.
Stayed 1 night in Aug 2023
Response from Keith on 4 Sept 2023
Apologize for the confusion. The booking occurred on the Expedia website and we have no control over where you were booked.

2/10 Terrible

Bobby

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst place I’ve ever stayed.
Filthy. Trash from previous guest was left. A chain smoking family was obviously living in the room next door. Bedding was stained and had holes. Beds had only two small crappy pillows. Flooring was coming up… walls and woodwork were filthy. We left.
Stayed 2 nights in Aug 2023
Response from Keith on 14 Aug 2023
Thank you for your response. We will be we discussing the matter with the housekeeping staff..

10/10 Excellent

Shannon

Business traveller
Liked: Staff & service, property conditions & facilities
Nice mgt.
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 1 Aug 2023
Hey Shannon, Thank you for the positive rating. We appreciate your kind words for our management, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

2/10 Terrible

Rickey

Travelled with family
Disliked: Property conditions & facilities
I didn’t like anything about the property.
Stayed 8 nights in Jul 2023
Response from Customer Care Team on 26 Jul 2023
Hi Rickey, We are very sorry to hear that you were so disappointed with your stay at our hotel. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Guest satisfaction is important to us, and we would like to know in more detail about the issues so that we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.Best Regards, Customer Care Team

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There is not a family place.
Stayed 2 nights in Jul 2023
Response from Keith on 25 Jul 2023
Thank you for your feedback.

8/10 Good

Sayed Nasrullah

Stayed 3 nights in Jul 2023
Response from Customer Care Team on 27 Jul 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Isidro, Sammamish

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Customer Care Team on 30 Jun 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Patriciea

Disliked: Cleanliness
Stayed 3 nights in May 2023
Response from Keith on 20 Jun 2023
Thank you for your response.

2/10 Terrible

Faamanutuga

Travelled with family
Disliked: Cleanliness, staff & service
Poor 😠
Stayed 2 nights in Jun 2023
Response from Customer Care Team on 18 Jun 2023
Dear guest, We are very sorry to hear that you did not have a wonderful stay with us. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and this critical feedback will be put to good use for the betterment of the guest experience. Thank you for your review. We appreciate it and hope you will give us a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

6/10 Okay

Philip

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Customer Care Team on 12 Jun 2023
Hey Philip, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Best Regards, Customer Care Team

8/10 Good

mahalia

Liked: Cleanliness, staff & service
I really like the location i Alameda and the price.
Stayed 2 nights in May 2023
Response from Customer Care Team on 1 Jun 2023
Dear guest, Thank you for the positive rating. We are glad that you liked the location, and it's nice to read that our price suited you. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

8/10 Good

Isidro, Sammamish

Liked: Cleanliness, staff & service
Second time staying here. I liked a) that they keep improving the facilities (a lot of new paint since i was here last) and b) the management is so personable and friendly - they remembered I had been here even tho it was many months ago! I had two really comfortable nights here and will stay again.
Stayed 2 nights in May 2023
Response from Customer Care Team on 30 May 2023
Dear guest, Thank you for the positive rating. We appreciate your continued patronage. At Rodeway Inn Alameda, it is the personal relationships we establish with our guests that we value most, along with providing superior service, and we are pleased to read your comment in relation to your experience with our management - thank you. We are also happy to hear that you noticed our continuous improvements and that you had a comfortable stay with us. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

2/10 Terrible

Bob

Travelled with family
Disliked: Staff & service
Not a good experience.
Arrived and went to front desk, where the clerk immediately told me my card had been declined. This is before she asked for my ID or my credit card. I said "let me go to my car and get my phone so I can check." I was not sure if I chose prepay or pay at the hotel, so I wanted to check. The clerk asked if I still wanted the room, and i said yes. When I returned moments later with my phone, the clerk said again "Your card was declined. Do you want the room?" and I replied "yes" as I was checking to my reservation on my email. She then said something like, "Do you want the room? These people want a room if you don't" At this point, I gave up and told her, go ahead and give them the room, I'll go somewhere else. It felt like and argument from the time I walked to the desk. My card was declined because a fraud alert was sent to my by my card issuer regarding this transaction. I went on to Extended Stay America in Alameda, and had a very nice stay there instead. So it all worked out.
Stayed 1 night in May 2023
Response from Customer Care Team on 22 May 2023
Dear guest, We're truly disappointed to hear that you had such a poor experience during your recent visit. We are a busy property and maintain a high occupancy level. For this reason, our policy is to verify on the day of arrival that the credit card on the reservation is valid so that we can confirm that the reservation is guaranteed. Unfortunately, we are unable to hold onto reservations with declined credit cards on busy/sold-out nights. That being said, your interaction with our team should always be pleasant, and we sincerely apologize that our hospitality left something to be desired in this case - this is very unlike us. We will share your comments not only with the concerned front desk personnel but our entire team as a reminder about the finer aspects of hospitality. Again, we are sorry for any inconvenience this may have caused you. It is never our intention to have a guest arrive, and we don't have a room available for them when they made a reservation; however, if the credit card used to guarantee the reservation declines, we are required to cancel the reservation to allow other guests with valid credit cards to be able to book with us. As you pointed out, your card was declined because of a fraud alert sent by your card issuer. For future travels, not just with our property but all hotels, we recommend you notify your bank that you are planning to travel so that they don't put a hold on your cards. We appreciate you choosing our hotel to host you on this visit, and again, we are sorry that we were unable to accommodate your rooming needs when you arrived. We look forward to another opportunity to host you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend a night. Peets near by. Walkable distance to the beach. Very nice staff. Thank you
Stayed 1 night in May 2023
Response from Keith on 17 May 2023
Thank you for the nice feedback.

8/10 Good

Karen

Stayed 1 night in May 2023
Response from Customer Care Team on 13 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Customer Care Team on 19 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Friendly Hotel
This amazingly affordable hotel in the expensive Bay Area is run by a lovely family. It is simple, no frills, but the beds are comfortable and the rooms are clean. It is not a super quiet location, but is located near shops and food. This is a great place to call home while visiting the bay on a budget. The people running it are responsive and friendly. It is now my go to place when I come to the bay for work or pleasure.
Stayed 1 night in Apr 2023
Response from Customer Care Team on 28 Apr 2023
Dear guest, Thank you for the positive rating. We are glad that you found our hotel affordable, the rooms clean, and the beds comfortable, and it's nice to read that our location suited you. We also appreciate your kind words for the team managing the property. We are happy to know that we remain your accommodation of choice here for future visits, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
good price good location
Stayed 2 nights in Mar 2023
Response from Customer Care Team on 13 Mar 2023
Hey Randall, Thank you for choosing to stay with us and rating your experience as positive. We are glad that our price and location suited you, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

2/10 Terrible

Rosalina

Travelled with group
Disliked: Staff & service, property conditions & facilities
Never again!
I had two nights First night I didn’t stay. I was with friends Second night I went to my room 9:00 pm The toilet had pee on it Sink had water on the side like someone just used it Complimentary lotion was used. On top outside had dried up lotion
Stayed 2 nights in Feb 2023
Response from Keith on 23 Feb 2023
We apologize for this and will talk with the housekeeping staff.

10/10 Excellent

Raman

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2023
Response from Customer Care Team on 20 Feb 2023
Hey Raman, Thank you for the positive rating. We are pleased to hear that you had an excellent stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

8/10 Good

Margo

Liked: Staff & service, property conditions & facilities, room comfort
Reasonable and clean
The property is not top shelf, but are continually doing maintainance. Its convenient and the price is right
Stayed 1 night in Feb 2023
Response from Keith on 8 Feb 2023
Thank you for you feedback.

10/10 Excellent

Dolores

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rodeway Inn in Alameda, CA has an excellent manager. She is always professional and respectful of tired travelers. We've used this Inn on many occasions and have always been satisfied.
Stayed 1 night in Jan 2023
Response from Keith on 6 Feb 2023
Thank you for the kind words regarding our staff. We are happy you enjoyed your stay.

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating.
Stayed 4 nights in Jan 2023
Response from Customer Care Team on 1 Feb 2023
Hey Ben, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our hotel accommodating, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

8/10 Good

Raymundo

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Customer Care Team on 25 Jan 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean, functional, and comfortable.
Response from Customer Care Team on 23 Jan 2023
Hey Frederick, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our accommodation clean, comfortable, and functional, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Customer Care Team on 5 Jan 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this motel
I've been to truck stops cleaner than this motel.
Stayed 3 nights in Dec 2022
Response from Keith on 14 Jan 2023
Thank you for your feedback. Will look into improving the conditions.

10/10 Excellent

Rey

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Natanael

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2022
Response from Keith on 7 Dec 2022
Thank your for your feedback.

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rodeway Alameda good value
Worked well for us and convenient
Stayed 2 nights in Sep 2022
Response from Customer Care Team on 30 Sept 2022
Hey Margo, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our accommodation convenient, and it's nice to read that our hotel offered you good value for money. We also hope everything was in order and you had easy access to your essentials. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

2/10 Terrible

Michael

Business traveller
Stayed 1 night in Sep 2022
Response from Customer Care Team on 15 Sept 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Satoshi

Stayed 1 night in Sep 2022
Response from Customer Care Team on 9 Sept 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Franklin

Stayed 4 nights in Aug 2022
Response from Keith on 1 Sept 2022
Thank you for your feedback.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax...
When I jus needed to relax and I got it. this hotel was quiet, clean and very convenient. Great location - plenty of choices for food & easy check in.
Stayed 1 night in Aug 2022
Response from Keith on 1 Sept 2022
Thank you for your kind words.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Simple Stay.
Hotel was mostly quite. There were a few guest smoking weed outside their rooms that was a bit of an annoyance, and a domestic disput in the room next to mine, but management handled these problems well.
Stayed 1 night in Aug 2022
Response from Customer Care Team on 18 Aug 2022
Hey Antonio, Thank you for the positive rating. We appreciate you telling us that on the whole, you found our accommodation quiet. Sorry to hear that you had an issue with other guests smoking weed outside their rooms, and we regret the fact that your neighboring guests were so disruptive. We are glad to know that our management handled these problems to your satisfaction, and we hope that, barring these issues, the rest of your stay was pleasant. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Best Regards, Customer Care Team