The front office ways always pleasant and helpful but that' was not enough to offset the minuses with cleanliness, safety, smell of smoke and all-night bright lights. The bathroom was clean and remodeled. However the room had a constant smoky smell and the carpet and chair needed a deep clean or replacement. I spraywd every day but the smoke smell always returned. No incidents occurred but it always felt a little sketchy with some of those passing through. At night, the facility lights are extremely bright and even the black-out curtains cannot overcome the brightness. It was like the 6 months of daylight in Alaska. If you need a dark room to sleep skip this place. My room had no dresser or wardrobe for your clothes. If your stay will be more than a night or two, squeeze your budget for a better place.