Aloha Ms. Joanth, Mahalo for visiting us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Mikhal, Mahalo for taking the time to review your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know our prime location was ideal for you and that you had a pleasant time while you were here. We appreciate your recommending us to future guests and look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Parkson, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad to know you were pleased with the service you received from our cordial associates. However, we are sorry for your disappointment with the overall condition of our guestrooms. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Richa, Mahalo for the kind words and for recommending Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to read that you loved your stay at our resort. It was our pleasure to have you as our guest, and we hope to welcome you back for another fantastic stay in the future.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Ruth, Mahalo for posting a review of your stay with us. We are sorry for the cleanliness and maintenance issues you encountered Your feedback has been shared with our team so appropriate measures can be taken to keep this from happening again. We want our property to be a relaxing retreat and will continue to work diligently to make sure our guests are thoroughly impressed with every aspect of their stay. We hope to have the opportunity to make your next stay perfect in every respect.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Puneet, Mahalo for choosing to stay with us. Please accept our sincere apologies for not meeting your expectations regarding the room type you reserved. We do try to honor these requests for reservations made through a third party; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. Additionally, our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with all our websites for our property. We appreciate you bringing this to our attention and for your patience. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Alanna, Mahalo for sharing the nice rating about your experience at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Sarah, Mahalo for sharing about your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our unbeatable beachfront location and historic architecture enhanced your time with us. Mahalo again for your recommendation, and we look forward to your next visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Tarca, Mahalo for taking the time to share your experience at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Karlina, Mahalo for your excellent review of Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know we met your expectations and were pleased you found our beautiful beachfront location to be perfect for your plans. It was a pleasure hosting your visit, and we hope to welcome you back soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Dario, Mahalo for the time you took to share your comments. It is good to know you liked our great location and your overall time with us. We want every guest to have an enriching, meaningful visit; therefore, we are disappointed to learn we did not meet all of your expectations and that you felt we lacked in some areas during your stay. We are continually striving to improve our guest experience, and we are grateful for feedback that helps us with these goals. Your review has been shared with the appropriate individuals, and we look forward to providing you with a seamless stay on your next visit to the area.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Parveen, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Stephen, It was our pleasure to welcome you to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service in the true Hawaiian spirit, and mahalo for recognizing all that they do. We will share your enlivening comments with them and look forward to your next visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Michael, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate you giving us a wonderful rating and are glad to read your generous compliments about your enriching stay with us. We look forward to another opportunity to host you again on your next island getaway!Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Timothy, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate your generous rating and are glad we met your expectations for a wonderful stay in every aspect. It is always a joy to see our guests are excited about returning; we look forward to itMahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Charles, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach for your stay. We are pleased to know how much you enjoyed our unbeatable beachfront location, enhanced amenities, and attentive service during your stay. We look forward to welcoming you back soon again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Carlos, Mahalo for sharing your feedback with other travelers regarding your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate your generous compliments, and we are pleased you enjoyed your stay. It is great to hear that you highlighted our thoughtful associates and beautiful beachfront location. Please know regarding any noise issues in the future, our front desk associates are always available to help make your stay as comfortable as possible. It was our pleasure accommodating you, and we look forward to welcoming you back soon for the seamless stay you deserve.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Mina, Mahalo for rating your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Douglas, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. It is lovely to know you had an enriching stay and that our unbeatable beachfront location, intuitive associates, and historic property helped to enhance your visit. We appreciate the review and look forward to having you as our guest again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Paul, Mahalo for sharing your feedback with other travelers regarding your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Suzanne, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are happy to know you loved our well-kept property and that you enjoyed the easy access to the beach during your visit. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience TeamMoana Surfrider, A Westin Resort & Spa

Aloha Stewart, Mahalo for sharing your review regarding Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Known as the "First Lady of Waikiki," our resort opened in 1901, and we enjoy hearing from our guests about how much they love our beautiful property with a seamless blend of Victorian elegance and thoughtful service. It was our pleasure hosting you, and we look forward to your next stay with us.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha John, Mahalo for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and we look forward to welcoming you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Kelly, Mahalo for sharing your feedback with other travelers regarding your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and mahalo for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Kirk, Mahalo for making Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach a part of your travel plans. Known as the "First Lady of Waikiki," our resort opened in 1901, and we enjoy hearing from our guests about how much they love the historic architecture. We focus on providing genuine and thoughtful service along with a seamless blend of Victorian elegance and contemporary comfort; we appreciate your acknowledgment of our efforts. It was a pleasure hosting your visit, and we hope to see you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Vidar, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are sorry to learn about the inconvenience you experienced with the balconies being inaccessible. Furthermore, we apologize for the limited availability of cabanas and sun beds. We recognize the importance of providing ample seating options for our guests and will take your feedback into consideration to improve in this area. On a positive note, we are glad to read you enjoyed the food and ambiance at our resort despite the challenges you encountered. Your satisfaction is important to us, and we appreciate your understanding as we work to address these issues. We encourage you to try us again as we are confident you will have a better experience.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Timothy, Mahalo for reviewing your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Known as the "First Lady of Waikiki," our resort opened in 1901, and we enjoy hearing from our guests about how much they love the historic architecture and unbeatable beachfront location. It was a pleasure hosting your visit, and we hope to welcome you back soon. Mahalo,Guest Experience TeamMoana Surfrider, A Westin Resort & Spa

Aloha Bianca, Mahalo for choosing the Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach for your stay. We are pleased to hear how much you enjoyed your time with us, especially our historic property and attentive service. It is also great to learn that you found our unbeatable beachfront location to be convenient for your visit. Mahalo once more for your business, and we look forward to your return.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Carlota, Mahalo for taking the time to leave your comments. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. As a historic resort, we, unfortunately, cannot change anything in regard to the size of our rooms. We are glad you enjoyed our great location and historic property. We look forward to welcoming you back to provide the true Moana "First Lady, First Class" stay. During your next visit, we recommend rooms in our Tower Wing with larger, more spacious guestrooms and a balcony overlooking vibrant Waikiki or Waikiki Beach. Mahalo once more for sharing your experience and providing us with helpful information that can further enhance our services going forward.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Peter, Mahalo for the enlivening review of your stay at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. We are pleased you found our beautiful beachfront location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Robert, Mahalo for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning how much you enjoyed our beautiful architecture and your overall time with us. However, we are sorry for the noise disturbances you experienced during your stay. While we know this cannot change your recent experience with us, please know for future visits our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback, and hope you will come back to see us soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Brookelyn, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Anya, Mahalo for your kind rating of Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Robert, Mahalo for the enlivening review of your recent stay at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. We are pleased you found our beautiful beachfront location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Linda, Mahalo for choosing our resort for your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was less than satisfactory due to noise from other guests that inconvenienced you. We will discuss this as a team as we continually strive to improve our guest experience. We are grateful for your valuable feedback and hope you will consider giving us another chance to prove we are up to the task of delivering a seamless, outstanding stay.Mahalo,Hotel Executive Office,Moana Surfrider, A Westin Resort & Spa

Aloha David, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach for your stay. We are glad you enjoyed our unbeatable beachfront location just steps from the breathtaking shores of Waikiki beach and within walking distance of Honolulu's most beloved shopping, dining and entertainment attractions. Mahalo once more for your business, and we look forward to your return.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Derek, Mahalo for your loyalty and for being a Marriott Bonvoy Member. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. On a positive note, we are glad you loved our ideal location. We hope to have the opportunity to better your stay, should your travel plans bring you back to our beautiful island again. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Aldo, Mahalo for taking the time to leave your comments. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. As a historic resort, we, unfortunately, cannot change anything regarding the size of our guestrooms. We are glad you enjoyed our dynamic location. We do hope to have the opportunity to welcome you back to provide the true Moana "First Lady, First Class" stay. During your next visit, we recommend rooms in our Tower Wing with larger, more spacious guestrooms and a balcony overlooking vibrant Waikiki or Waikiki Beach. Mahalo again for sharing your experience and providing us with helpful information that can further enhance our services going forward.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Amanda, Mahalo for the enlivening review of your recent stay at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. We are pleased to hear how much you loved our unbeatable beachfront location, beautiful accommodations, and thoughtful associates. It was a pleasure having you as our guest, and we look forward to welcoming you again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Janet, Mahalo for taking the time to review your stay at our resort. We apologize for not meeting all of your expectations and for any inconveniences you experienced due to the lack of upkeep of our hotel, and mahalo for your patience. We are always looking for opportunities to strengthen our guest experience, so we are grateful for all of your feedback. Mahalo for mentioning how much you enjoyed our great location and your overall time with us. We hope to have the opportunity to better your stay, should your travel plans bring you back to our beautiful island again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Jonathan, Mahalo for posting a review of your stay with us. It deeply saddens us to read about the balcony incident and the noise disturbance caused by other guests. Your safety and comfort are our utmost priorities, and we regret any discomfort or disappointment caused by these issues. Please know that we take incidents of this nature very seriously, and we are actively addressing them to prevent any future occurrences. We also apologize for falling short in addressing the noise issue promptly and effectively. Our guests' satisfaction is of paramount importance to us, and we regret any lapses in our usual standards of service. Your feedback will be used to review and improve our procedures to ensure that similar situations are handled more efficiently in the future. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Mahalo,Hotel Executive Office,Moana Surfrider, A Westin Resort & Spa

Aloha Steve, Mahalo for the honest evaluation. However, we are sorry your stay was interrupted by maintenance issues with the bathroom in your guestroom. We have taken proper action to address this to make sure any necessary improvements are made promptly, and we appreciate your patience. We hope you will choose us again for a more seamless experience.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Anthony, We appreciate you taking the time to review your stay at our resort. We apologize for any inconveniences you experienced due to the concerns you had with regard to the pool area, and mahalo for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for all of your feedback. Mahalo for mentioning how much you liked our great location and attentive associates. We hope to have the opportunity to better your stay, should your travel plans bring you back to our beautiful island again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Alexander, Mahalo for taking the time to share your thoughts regarding the concern you outlined. We appreciate you bringing it to our attention. We will share your message appropriately within the organization; your patience is appreciated.Mahalo,Hotel Executive Office,Moana Surfrider, A Westin Resort & Spa

Aloha Jennifer,We are pleased that you enjoyed an energizing and fulfilling stay at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. Mahalo for your generous comments regarding our guestrooms with stunning views. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional Hawaiian hospitality, and we appreciate your recognition of their service. Mahalo once more for being our guest, and we are excited to welcome you again very soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Mena, Mahalo for sharing your honest evaluation with fellow online travelers regarding your visit to Moana Surfrider, A Westin Resort & Spa, Waikiki Beach. We appreciate your generous compliments, and we are pleased you enjoyed your stay, especially our beautiful beachfront location. However, we regret your disappointment with regard to the room upkeep and some of our services. Your feedback is valuable to us as we are continually striving to strengthen our guest experience on all levels. It was our pleasure to accommodate you, and we look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa