View from room

Reviews of Hilton Waikiki Beach

4 out of 5
Hilton Waikiki Beach
2500 Kuhio Ave, Honolulu, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 1044 reviews" "
Rating 8 - Good. 294 out of 1044 reviews" "
Rating 6 - Okay. 121 out of 1044 reviews" "
Rating 4 - Poor. 62 out of 1044 reviews" "
Rating 2 - Terrible. 54 out of 1044 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi didn’t work at all - It asked me to sign up for hilton honours to access free wifi or lay for wifi use everyday. I’m already a member so there was no way to login for existing members so it kept declining my email. Worst when it comes to services. I will never stay at this particular hilton. Room had beach dirt when I walked in for the first time at midnight so I had to ask to send someone with vacuum to clean. It was not properly cleaned when I checked in. Worst Hawaii experience in 5 years and I go there twice a year
Stayed 8 nights in Apr 2024

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we enjoyed our stay at the hotel. Location was good, we were close to the beach and to nearby restaurants. Any questions we had front desk was helpful and was able to answer questions we had. Only thing we felt between a few interactions with front desk was we felt like everyone wasn’t genuinely happy to help. When we checked in, we were given our key card no other conversation. If front desk was more genuine and in a better mood, we would’ve given five stars. On the day of our checkout, our flight was not until later that day, and we were hoping for a hospitality suite as we will be spending the day at the beach and it would have been nice to have a place to freshen up before heading to the airport. Unfortunately this hotel no longer offers hospitality suites, and had recommended a late checkout with a fee of $100. On the day of check out unfortunately late checkout was no longer an option as our room was assigned to new guest. It was understandable, because there are new guests coming. However, having a hospitality suite available for guest would definitely make a difference.
Stayed 6 nights in Apr 2024

10/10 Excellent

Allyson Ashihara or George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance including the waikiki beach. Staff were all so friendly and welcoming. The room was the perfect size.
Stayed 4 nights in Apr 2024
Response from Emily on 17 Apr 2024
Aloha, Allyson!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your amazing feedback! We are happy to hear you enjoyed your stay and appreciated the location of our resort and friendly staff!If there is anything we can do to make your next trip even better, please do not hesitate to reach out.Mahalo!

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all of it! Mahalo!
Stayed 7 nights in Apr 2024
Response from Emily on 17 Apr 2024
Aloha, Cheryl!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you enjoyed your trip.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another wonderful experience!Mahalo!

8/10 Good

Annie An Kwok

Travelled with family
Limited dining
Stayed 3 nights in Apr 2024
Response from Emily on 11 Apr 2024
Aloha, Annie!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback. We are happy to learn you had an overall pleasant stay.However, we would like to apologize for our limited dining options. Our resort offers food and beverage service at three unique outlets. We understand the importance of having a variety of dining choices when traveling, and we sincerely apologize for missing the mark. We appreciate your feedback and will certainly use it as we are constantly working to enhance our resort. Thank you for sharing.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for an even better experience.Mahalo!

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all kind to us. Japanese staff was there. It was helpful for us (originally from JAPAN. Easy access to beach,ABC store.
Stayed 3 nights in Apr 2024
Response from Emily on 10 Apr 2024
Aloha, Mariko!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you had an awesome stay and our kind and friendly staff contributed to a wonderful experience.Thank you again for sharing your positive review. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another fantastic trip.Mahalo!

6/10 Okay

Marisol

Didn’t clean room until the 5th day we were there
Stayed 5 nights in Mar 2024
Response from Emily on 9 Apr 2024
Aloha, Marisol!Thank you for choosing to stay at our hotel on your recent trip and for taking the time to share your feedback. We appreciate your review, as guest satisfaction is extremely important to us.We apologize for the issues you encountered with room cleanliness while staying with us. We are currently servicing guest rooms once every 5 days or upon request due to a shortage of staff. We understand the importance of staying in a tidy room when traveling and are extremely sorry that our housekeeping schedule was not clearly communicated.Rest assured, we are currently hiring more staff in order to provide guests with more frequent housekeeping services. We appreciate your feedback and understanding.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved experience. Mahalo!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the beach for our quick getaway
Stayed 1 night in Apr 2024
Response from Emily on 8 Apr 2024
Aloha, Sara!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to learn you had a wonderful stay and especially appreciated the location of our resort, which sits a block away from the gorgeous Waikiki Beach.If you have any additional feedback you would like to share with us to make your next trip even more memorable, please do not hesitate to reach out! We hope to have the opportunity to welcome you back to our resort for another excellent stay.Mahalo!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hilton Waikiki Beach Team on 8 Apr 2024
Aloha and thank you for staying with us. We're glad you enjoyed your visit to Hilton Waikiki Beach. A hui hou.

6/10 Okay

Y Vijay Mohan, PALO ALTO

Travelled with family
Disliked: Amenities
Average. Average. Average.
Stayed 5 nights in Mar 2024
Response from Emily on 8 Apr 2024
Aloha!Thank you for choosing to stay at our hotel on your recent trip and for taking the time to share your feedback. Your comments are concerning, as we strive to offer our guests an experience that's far beyond average. We're interested in learning more about your stay and correcting any issues you may have encountered.We encourage you to reach out to us directly through email or phone- this contact information is available on our hotel's website. We value your feedback and want to make this situation right.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back to our resort for a much-improved stay.Mahalo!

10/10 Excellent

Cirilo III, Marysvillewa

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Mar 2024
Response from Emily on 5 Apr 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear you had a great stay.Should your travels bring you back to Waikiki, we hope to welcome you back to our resort for another great experience.Mahalo!

8/10 Good

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on 5 Apr 2024
Aloha, Satish!Thank you for choosing to stay with us at Hilton Waikiki Beach Hotel!If you have any additional feedback you would like to share with us, please reach out. We value your comments and strive for guest satisfaction.Mahalo!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice, affordable
Stayed 1 night in Mar 2024
Response from Emily on 4 Apr 2024
Thank you for choosing Hilton Waikiki Beach! We are happy to hear you enjoyed your trip and found value in your stay. Mahalo!

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and accomodating staff!
Stayed 10 nights in Mar 2024
Response from Emily on 4 Apr 2024
Aloha, Beata!Thank you for choosing to stay at Hilton Waikiki Beach! We are happy to hear you enjoyed your stay and found our facilities to be tidy. It's wonderful to hear our friendly and accommodating staff contributed to a lovely trip. Mahalo for sharing your kind words!Should your travels bring you back to O'ahu, we hope to welcome you back to our resort for another excellent stay!Mahalo!

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable with a great sea view. Not easy to find dining in the area- either fully booked or a bit down market.
Stayed 3 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Stephen!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your feedback. We are happy to hear you had a comfortable stay and especially enjoyed the beautiful ocean views.We do, however, apologize for the inconvenience you experienced while trying to locate dining options. We appreciate your feedback, as it helps us improve our communication with guests. We will be sure to pass your comments along to our front desk and concierge team so they can better assist guests who are searching for local restaurants. Thank you for sharing.If you have any additional comments you would like to share with our team, please do not hesitate to reach out. We value your feedback immensely.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful trip.Mahalo!

8/10 Good

Ronald William

Stayed 9 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Ronald!Thank you for choosing our resort for your recent trip. We are happy to hear you had an overall pleasant stay.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your thoughts and strive to provide the best experience possible.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 Excellent

Endora LM, Shubenacadie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, staff were helpful and polite, beds were comfortable, tour desk answered all questions regarding tour and rental car was fast and easy. 😊
Stayed 6 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Edora! Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your positive feedback. We are happy to hear you had a comfortable stay and that our friendly and hardworking staff contributed to a lovely experience. It's also great to know our Hilton Grand Vacations team provided helpful information about your tour and you were able to rent a car with ease.If you have any additional comments you would like to share with our team, please do not hesitate to reach out. We value your feedback immensely.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful trip.Mahalo!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around stay
Stayed 1 night in Mar 2024
Response from Emily on 2 Apr 2024
Mahalo for the 5-star review, Matt! We are thrilled to hear you enjoyed your stay at Hilton Waikiki Beach and we look forward to welcoming you back soon for another great trip! Mahalo!

10/10 Excellent

Sasan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good hotel and good customer service Thanks
Stayed 4 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Sasan!Thank you for choosing to stay with us at Hilton Waikiki Beach! We are thrilled to hear that you enjoyed your experience at our hotel. Thank you for sharing your positive comments. It's wonderful to know our friendly and helpful staff contributed to an overall great trip.If there is anything we can do to improve our offerings and provide an even better experience, please do not hesitate to reach out. We value your feedback and appreciate your comments.Mahalo!

6/10 Okay

Erica

Travelled with family
Liked: Staff & service
The property was ok, the resort fees and additional fees they try to charge are a problem.
Stayed 6 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Erica!Thank you for choosing to stay with us on your recent trip and for taking the time to share your feedback. We hope you were able to have a memorable experience despite the inconveniences you faced.We sincerely apologize for any confusion regarding the resort fee; it's designed to enhance your stay by including amenities such as internet access, unlimited movie rentals, beach equipment such as chairs, boogie boards, and surfboards, plus access to recreational and cultural activities, mini-golf, pool toys, and games. We strive to ensure these offerings provide our guests with significant value and enhance their experience with us, and apologize that this wasn't clearly communicated to you. We appreciate your feedback and will use it to ensure better payment transparency with guests.Thank you again for staying with us. Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for a much-improved experience.Mahalo!

8/10 Good

loi, castro Valley

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Loi!Thank you for choosing our hotel for your recent trip. We are happy to hear you had an overall pleasant stay.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your thoughts and strive to provide the best experience possible.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities! Great and helpful staff!
Stayed 17 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Bruce!Thank you for choosing to stay with us at Hilton Waikiki Beach! We are thrilled to hear that you enjoyed your experience at our hotel and appreciated our convenient location and awesome amenities. Thank you for sharing your positive comments. It's wonderful to know our friendly and helpful staff contributed to an overall great trip.If there is anything we can do to improve our offerings and provide an even better experience, please do not hesitate to reach out. We value your feedback and appreciate your comments.Mahalo!

8/10 Good

Cynthia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that we couldn’t enjoy our balcony during our whole stay and our room missed a couple days of cleaning. My daughter and I loved the pool. I also loved how we were compensated for the inconveniences. Thank you for the great service.
Stayed 7 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Cynthia!Mahalo for choosing to stay at our hotel on your recent trip! We are happy to hear that you and your daughter enjoyed our pool deck and were met with excellent customer service. Thank you for sharing your feedback!We do, however, apologize for the inconvenience you faced with our housekeeping schedule and balcony. We understand the importance of staying in a tidy room when traveling, and apologize for missing the mark. Thank you for understanding.It's wonderful to hear our attentive staff provided compensation for your troubles! Thank you for sharing your kind words. Should your travels bring you back to Waikiki, we hope to welcome you back to our resort for another wonderful stay.Mahalo!

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting Honolulu.We chose to stay at the Hilton Waikiki Beach Resort for our first week.Then with family for our second week and our last three days back at the Hilton. During our first week at the Hilton we were so excited to be staying on the 37th floor. The view was amazing but our balcony had a lot of bird poop on it. This kept us from enjoying it as much as we would have liked. It didn’t get cleaned until we informed a manager. This was after at least 4 days of us being there. We decided to call attention to it after our room also didn’t get cleaned for at least 2 days during our time. When we checked out at the end of our first week I was told it was because they were short handed. I did get a sincere apology and was told my resort fees would be waived. I thought that was great customer service but I was really surprised to get a call from a woman on the morning of 19th the day we were returning for our last 3 days to tell me she also wanted to upgrade our room to the presidential suite. I’m so sorry I didn’t get your name, but my family and I thank you so much for the upgrade the room was so beautiful just as beautiful as the ocean view. Thank you again for the great customer service. I wish we could have stayed longer.
Stayed 3 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Cynthia! Thank you for choosing to stay with us at Hilton Waikiki Beach on your first visit to Honolulu! We appreciated the opportunity to welcome you not once, but twice during your trip.We sincerely apologize for the inconvenience with the balcony's cleanliness and the lapse in our housekeeping services during your initial stay. It's great to hear that our team's efforts to address these concerns, including the upgrade to the presidential suite, positively impacted your experience. Your kind words about our customer service mean a lot to us, and we're so glad you and your family enjoyed the stunning room and ocean view. Thank you again for sharing your 5-star review. We look forward to the opportunity to welcome you back for an even longer stay in the future. Mahalo!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed recently for 10 days. It's a beautiful hotel! Very clean and tastefully decorated. Especially loved the rooftop pool deck! The addition of cornhole and miniature golf was brilliant. Pool was lovely. Definitely would highly recommend this well appointed hotel! 😊
Stayed 9 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Karen!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your kind words! We are thrilled to hear you and your son enjoyed your trip and especially appreciated our recently renovated 10th-floor pool deck!Should your travels bring you back to Waikiki, we hope to welcome you back to our resort for another excellent trip.Mahalo!

10/10 Excellent

Frederick

Stayed 4 nights in Mar 2024
Response from Emily on 16 Apr 2024
Aloha, Frederick!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you had a positive experience at our hotel we hope to welcome you back soon for another wonderful trip!Mahalo!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Nope!
Stayed 3 nights in Mar 2024
Response from Emily on 2 Apr 2024
Mahalo for choosing to stay at Hilton Waikiki Beach! If there is anything we can do to provide an even better experience in the future, please do not hesitate to reach out. We hope to have the opportunity to welcome you back to our resort for another excellent trip!

2/10 Terrible

Curtis Delante

Hotel robbed my account been going to the bank tryna get it back smh
Stayed 6 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Curtis!Thank you for choosing to stay at our hotel on your recent trip and for taking the time to leave a review. We appreciate your feedback, as it helps us improve our offerings for all guests.Your comments are concerning, as we strive for full payment transparency with guests. We deeply apologize for this inconvenience and are interested in learning more. We highly encourage you reach out to our team to resolve this issue. Our customer service team is dedicated to helping guests and providing solutions for problems like the one you explained. You can find our contact information on our hotel's website.Thank you again for sharing your concerns. We take your feedback extremely seriously and look forward to speaking with you more about the inconveniences you faced while staying at our hotel. Mahalo!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location. Just a 5-minute walk to the beach and an equal distance to restaurants and shopping. The hotel is a nice facility but we had an issue with a whistling noise in the water pipes. Every time you flushed the toilet or ran water, the whistled continued for minutes. That can be easily fixed but we had to change rooms. We appreciated the helpfulness of the staff with this issue. The restaurant staff are equally helpful and kind.
Stayed 2 nights in Mar 2024
Response from Emily on 25 Mar 2024
Aloha, Robert!Thank you for choosing to stay at our hotel on your recent trip. We are happy to hear you overall enjoyed your stay and especially appreciated our resort's location in the heart of Waikiki. It's great to hear you were able to explore the surrounding area!We apologize for the inconvenience you experienced with the water pipe noise. We understand the importance of staying in a comfortable room when traveling, and we are sorry you had to experience this issue. We have passed this information along to our engineering team in order to quickly resolve the noise issue and provide a better experience for our guests. Again, we apologize.It's wonderful to know our staff was able to assist you and move you to a more quiet and comfortable room. We are happy to hear our team members' friendliness helped mediate the situation. Thank you for your understanding.Should your travels bring you back to Waikiki Beach, we hope to welcome you back to our resort for another wonderful trip.Mahalo!

10/10 Excellent

Sara

Stayed 2 nights in Mar 2024
Response from Emily on 16 Apr 2024
Aloha, Sara!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you had a positive experience at our hotel we hope to welcome you back soon for another wonderful trip!Mahalo!

8/10 Good

PUSPA, BELLE VERNON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emily on 2 Apr 2024
Thank you for choosing our hotel for your recent trip! We hope to welcome you back to the Hilton Waikiki Beach soon for another excellent stay.Mahalo!

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were all super friendly and helpful. The room was good size for a family of 4 but it is for sure a bit dated. The pool on the 10th floor and the mini golf were perfect for the kids and for us to relax. It’s a block from the main strip and the beach where all the stores are. Very walkable and convenient. I’d stay there again for sure.
Stayed 2 nights in Mar 2024
Response from Emily on 23 Mar 2024
Aloha, Georgia!Thank you for choosing to stay with us at Hilton Waikiki Beach. We are thrilled to hear your family had an overall pleasant experience and enjoyed the amenities at our hotel such as the pool deck and mini golf.We appreciate you taking the time to leave a review and share your kind words. It's wonderful to hear our staff helped contribute to a great trip!Regarding our guest rooms, we appreciate your feedback. It's great to know the size of our rooms was suitable for your family, but we apologize for the outdated aspects you encountered. Our hotel is certainly older than other options in the area, but we are constantly renovating and improving our public and private spaces. Thank you for sharing your review. We will use your feedback as we continue to upgrade our resort!Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future for another great experience.Mahalo!

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great updated property
Stayed 7 nights in Feb 2024
Response from Emily on 22 Mar 2024
Aloha, Julio!Thank you for choosing to stay with us at Hilton Waikiki Beach. We appreciate your kind words about our staff and newly renovated property. Mahalo for the 5-star review!We hope to welcome you back to our resort in the future for another excellent trip.Mahalo!

10/10 Excellent

Montgomery Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Emily on 22 Mar 2024
Mahalo for the 5-star review! Thank you for choosing Hilton Waikiki Beach for your trip.

8/10 Good

Shiva

Stayed 1 night in Mar 2024
Response from Emily on 8 Apr 2024
Aloha, Shiva!Thank you for choosing to stay at our hotel on your recent trip! We're happy to hear you had an overall pleasant experience while staying with us.If you have any additional comments or suggestions you would like to share with us, please do not hesitate to reach out. We value your feedback, as it helps us improve our offerings for all guests.Thank you again for choosing Hilton Waikiki Beach.Mahalo!

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and the room was clean
Stayed 6 nights in Mar 2024
Response from Emily on 15 Mar 2024
Aloha, Debra! Thank you for choosing our hotel for your recent trip. We are thrilled to hear you enjoyed your stay and especially appreciated our clean and comfortable guest rooms. Mahalo for sharing your positive review.We hope to welcome you back to the Hilton Waikiki Beach soon for another excellent stay. Mahalo!

8/10 Good

Hyun Joon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Emily on 15 Mar 2024
Mahalo for choosing to stay with us, Hyun Joon! We are happy to hear you enjoyed your trip and appreciated the location of our hotel. We look forward to welcoming you back to Hilton Waikiki Beach in the near future for another great experience. Mahalo!

10/10 Excellent

Ruijie

Stayed 5 nights in Mar 2024
Response from Emily on 4 Apr 2024
Mahalo for staying with us, Ruijie! We are happy to hear you enjoyed your visit.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Emily on 14 Mar 2024
Mahalo for the 5-star review, Lisa! We're happy to hear that you enjoyed your stay at Hilton Waikiki Beach. We look forward to the opportunity to welcome you back to our hotel for another great trip. Mahalo!

6/10 Okay

Alfredo, Downey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emily on 14 Mar 2024
Aloha, Alfredo! Thank you for choosing our hotel for your recent trip. If there is any additional feedback you would like to share with us in order to make your next trip an even better experience, please let us know. We value your input, as guest satisfaction is our top priority.Mahalo!

4/10 Poor

brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was very disappointed the the property no longer had live entertainment. We had to go to the outrigger for good music and wine. Also disappointed with only being allowed 1 beach chair per room. My last stay at Hyatt, they accommodated the family. The pool is nice, but without a windbreak, it is unusable.
Stayed 10 nights in Mar 2024
Response from Emily on 13 Mar 2024
Aloha, Brian! Thank you for choosing our hotel for your recent trip and taking the time to share your feedback. We sincerely appreciate your review and apologize for the inconveniences you experienced while staying with us on your trip.We apologize for the lack of live entertainment and amenities. Our current live music schedule runs on Wednesday, Friday, and Sunday evenings in L.B.L.E. Lounge. We understand enjoying live music and drinks while on vacation is a lovely experience, and we're sorry we could not accommodate. We are actively reviewing our live entertainment schedule and hope to add more performers soon.As for our beach chair allocation policy, we apologize for the inconvenience of only having one chair per room. Our hotel is often at full capacity, and some amenities run short. Thank you for sharing your comments. We will use your feedback to review our supply of amenities such as beach chairs, surfboards, and towels.Thank you again for staying with us. If you have any additional comments or feedback, please do not hesitate to reach out. We hope to have the opportunity to welcome you back to our resort for a much-improved experience.Mahalo!

8/10 Good

RAVNEET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel’s location is good. Only thing that bugged me was the loud noise of elevator but hotel staff was kind enough to change our room when we relayed the problem.
Stayed 3 nights in Dec 2023
Response from Emily on 13 Mar 2024
Aloha, Ravneet! Thank you for choosing to stay with us at Hilton Waikiki Beach on your recent trip. We're happy to hear you enjoyed your stay and appreciated the location of our resort.We're glad our team was able to accommodate your request to change rooms promptly, though we apologize for the initial inconvenience with the elevator noise. Thank you for sharing your feedback- we will certainly look into this issue.We hope to welcome you back to the Hilton Waikiki Beach in the near future for another excellent stay. Mahalo!

8/10 Good

Victoria, Bakersfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too much to do in hotel premises as far as entertainment, loved the cleanliness of the premises and staff. I did not like seen a homeless man peeing outside by the area.
Stayed 5 nights in Mar 2024
Response from Emily on 13 Mar 2024
Aloha, Victoria! Thank you for choosing to stay with us at Hilton Waikiki Beach on your recent trip. We are thrilled to hear you overall enjoyed your stay and appreciated the cleanliness of our resort. It's also heartwarming to hear our friendly staff contributed to a lovely trip.We do, however, apologize for the inconveniences you experienced while staying with us including the lack of onsite entertainment. Your insights are valuable as they help us improve our offerings for all guests. We hope you were able to enjoy some of our amenities including onsite dining, free yoga classes, our 10th-floor recreation deck, and magic show.Your comments about the homeless population around our property are concerning, and we will spend more time looking into this issue. We apologize for this disturbance.Thank you again for staying with us on your recent trip. We hope to welcome you back to the Hilton Waikiki Beach in the near future for another excellent stay. Mahalo!

8/10 Good

naohiro

Stayed 5 nights in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Naohiro!Thank you for choosing our hotel for your recent trip. We are happy to hear you had an overall pleasant stay.If there is any additional feedback you would like to share with our team, please do not hesitate to reach out. We value your thoughts and strive to provide the best experience possible.Should your travels bring you back to Waikiki, we hope to welcome you back to our hotel for another wonderful stay.Mahalo!

4/10 Poor

Marek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing good
Stayed 5 nights in Mar 2024
Response from Emily on 12 Mar 2024
Aloha Marek,Thank you for choosing to stay with us on your recent trip and taking the time to leave a review. We greatly appreciate your patronage.It's disappointing to learn that your experience at our resort was unsatisfactory. We take our guests' feedback seriously and we're interested in learning more about your stay.Your comments help us improve our services and provide a better experience for all guests. If there is any specific feedback you would like to share with us, we would appreciate it. Thank you again for choosing to stay at our hotel. We hope to have the opportunity to welcome you back for a much-improved visit.Mahalo!

8/10 Good

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location and in quieter location in Waikiki.
Stayed 1 night in Mar 2024
Response from Emily on 11 Mar 2024
Aloha, Cornelius! Thank you for choosing to stay with us at Hilton Waikiki Beach for your recent trip. We are happy to hear you enjoyed your stay and appreciated the location of our resort.If there is anything we can do to make your next stay even better, please let us know. Your satisfaction is extremely important to us.We hope to welcome you back to our resort soon for another excellent trip. Mahalo!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the beach and the mall witch gave us lots of options to dine in
Stayed 9 nights in Feb 2024
Response from Emily on 11 Mar 2024
Aloha, Sandra! Thank you for choosing our hotel for your recent trip. We are thrilled to hear you enjoyed your stay and appreciated the location of our resort.We hope to welcome you back to the Hilton Waikiki Beach in the near future for another excellent stay. Mahalo!

4/10 Poor

Susan

Stayed 1 night in Mar 2024
Response from Emily on 2 Apr 2024
Aloha, Susan!Thank you for choosing to stay at our hotel and taking the time to leave a review. We are disappointed to learn your experience at our resort was less than ideal, and we are interested in learning more. We value the feedback from our guests as it helps us improve our offerings.If you would like to share specific information about your stay, please do not hesitate to reach out. We hope ti have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!

10/10 Excellent

concepcion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Emily on 11 Mar 2024
Mahalo for the 5-star review! We're happy to hear that you enjoyed your stay at Hilton Waikiki Beach. We look forward to the opportunity to welcome you back to our hotel for another great trip.Mahalo!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The staff was wonderful and the accommodations were outstanding! Thank you!
Stayed 5 nights in Feb 2024
Response from Emily on 7 Mar 2024
Aloha, Terry! Thank you for choosing our hotel for your recent trip. We are thrilled to hear you enjoyed your stay and our friendly and attentive staff contributed to an excellent experience. Thank you for sharing your review!We hope to welcome you back to the Hilton Waikiki Beach soon for another wonderful stay. Mahalo!